2026-06-12T19:35:04.228Z

I honestly don’t even know what to say anymore. The massage therapists here are amazing. Gayle and Karen are the reason I keep coming back. The chiropractor is great too.But the front desk experience is beyond frustrating.My husband and I have been coming here almost every week, so this isn’t based on one bad experience. Yesterday I called and booked a 4 PM massage. Today, at noon, I get a voicemail saying I missed my appointment because apparently they had me down for 12 PM. I know for a fact I booked 4 PM. Because of their mistake, I lost my massage altogether since there was no availability left.The worst part is that this isn’t the first time. We constantly deal with scheduling mix-ups, wrong appointment times, calls saying we missed appointments we never booked, or confirmations for completely different times. It’s become a regular occurrence.It’s really disappointing when you’re looking forward to an appointment and then lose it because the front desk can’t keep the schedule straight. The providers deserve 5 stars. Unfortunately, the front desk, especially Brittney, makes the entire experience unnecessarily stressful.

2026-06-10T20:23:15.837Z

Excellent ! Spent a lot of time listening to my concerns.

2026-06-08T18:59:14.731Z

I've had this chronic pain between my shoulder blades for weeks and couldn't find any relief on my own. I sought out help when the pain start to affect my arms and fingers.I initially saw Gio and the massage provided an immense relief. Gio is very knowledgeable and knows the anatomy of the body really well. He gave a few recommendations and one was seeing Dr. Kim for an adjustment.After Dr. Kim worked on me, I stood up from the table and noticed that ALL of the tension in my neck, shoulder blades, and arm were instantly gone.What was most surprising to me was the pain hasn't came back. I am so grateful for their expertise because I have tried so many things and the pain was affecting my daily mood and comfort.

2026-06-06T20:04:33.922Z

I’ve had a great experience at Back on Point. The front desk staff is friendly, welcoming, and consistently helpful. I’ve also really enjoyed seeing the naturopath, Dr. Love, each visit has been informative and supportive. Overall, I highly recommend them.

2026-06-03T20:18:33.122Z

The staff are very professional and friendly, and the services are top notch. Dr. Reed is by far one of the best chiropractors in the field!

2026-06-02T21:05:14.402Z

Very friendly staff

2026-05-29T20:51:58.360Z

I had not been back to the office for at least three years. The office has expanded and has a very welcoming environment. Dr. Kim was right on time for the appointment. He didn’t miss a beat and even recalled that I had been to the office before. His diagnosis of the issue appears to be on point. He provided and adjustment and a wellness consultation too. I am feeling so much better already 🙏🏾 10/10 would recommend.

2026-05-28T02:22:23.560Z

The crew at Back On Point Wellness is top-tier. My adjustment with Dr. Reed was spot-on, leaving me aligned and feeling great. Cupping with Dr. Kim was a game changer for tension, and Gio massage was exactly what I needed. Even the front desk was welcoming and efficient, making the whole experience smooth. Definitely recommend them if you want real results!

2026-04-26T01:09:16.650Z

Great place, good people, great service.

2026-04-25T17:25:44.788Z

The chopractic Doctor and the massage therapist helped my son with his arthritic pain in his back and shoulders. We will be back.

2026-04-10T23:37:02.203Z

I recently had my first visit with Dr. Ernest Kim at Back Point Wellness and I honestly can't recommend him enough. I'd been dealing with this massive stress ball lump in my neck for almost a year and nothing was working. I tried foam rolling and stretching constantly at home but it just wouldn't budge.When I went in, Dr. Kim really took the time to talk through my pain and actually listen to what was going on. He does these specific stretches during the adjustment that made a huge difference, and he definitely went above and beyond what I expected for a first appointment. My partner even noticed that the lump was finally gone after my visit and told me my walking and posture look way better.I'm complaining about pain so much less now and just feel more aligned. Even a few weeks later, my back and neck are still feeling great. I'm definitely looking forward to adding these visits to my regimen whenever I'm in pain again and need an adjustment.

2026-04-10T00:54:38.877Z

Karen is an amazing masseuse. Thank you Karen.

2026-04-08T03:50:09.725Z

Back On Point Wellness truly helped me. I walked in with months of shoulder pain, and the shockwave treatment from Dr. Ernest Kim finally gave me real relief. The team was kind, patient, and made me feel genuinely cared for. I’m really grateful for the difference they made.

2026-04-04T23:14:14.932Z

A++++ experience. Will highly recommend this office to my ilwu family. Dr Greg and staff are excellent at what they do. Look forward to going back!

2026-03-28T05:57:09.100Z

The infrared sauna is wonderful. I felt so relaxed after.

2026-03-26T20:40:16.849Z

Clean and friendly

2026-03-11T20:53:58.892Z

This was my first experience with a chiropractor and it exceeded my expectations. Dr Kim and his team were professional and took the time to explain everything before starting. The adjustments were smooth and I left feeling much more aligned and relaxed. I’ll definitely be coming back.

2026-03-07T00:48:56.151Z

Dr. Gregory has literal magic hands! My ribs and neck feel like they have the kinks cranked out of them 😂 Thanks again BOP

2026-02-27T15:32:02.358Z

Wow, Dr. Gregory is so kind, gentle, respectful, and competent! I didn’t know what to expect from a 20-minute shockwave treatment but thirty years of wear and tear as flight attendant had me willing to try to heal the pain and discomfort in my right shoulder. And I’m so glad I did! During boarding the next morning, I was able to close overhead bins and push the 200-pound beverage cart with ease! Thank you for helping me heal 🙏Also, Brittany at the front desk was so pleasant and accommodating. I brought my little girl to the appt and both she and Dr. Gregory were friendly to and tolerant of a little one, which this partner-free mama really appreciates.Finally, if Dr. Gregory were in Santa Monica I’d be eager to try other wonderful healing modalities this practice offers, like the pelvic healing chair ;)

2026-02-25T21:58:49.989Z

Gayle Ferruccio offers a truly transformative and deeply healing approach to massage and human connection. My muscles were so tight that walking and standing had become painful, but through her intuitive technique and calming presence, she relieved my discomfort and eased my tension. Her work is not just massage—it feels like a restorative experience that supports both the body and mind.