2025-10-17T05:36:39.660Z

Exceptional dr.s, nurses, front desk, clean!

2025-07-01T05:37:47.321Z

Update Reply 6/30/25,No, this was not an error for the "wrong clinic". Perhaps you were not working there when Eye Physicians & Surgeons were doing cataract surgery, or you did not notice that I said the surgeon retired. But I can understand your confusion as your name is now Billings Retina and Macula @ Eye Physicians and Surgeons. However, I am quite alarmed that you were unable to find any of my records. Providers are required to retain records 6 years as stipulated by basic HIPAA regulations. So perhaps you would find them in archives. My surgery was there June 13, 2023. I had multiple follow up appointments with the surgeon over the next four and a half months. I even had an appointment with Dr. Switzer on 10/31/23 the very day the surgeon retired. Dr. Switzer was very nice and was kind enough to give me a referral to my new opthamologist so I could be seen right away. So, this was not criticism of Dr. Switzer or the Billings Retina & Macula Clinic.Horrible experience. Surgeon botched my cataract removal. When things didn't improve he kept saying it needed more time to heal. In the meantime, blurred vision etc. 4 months later he finally admitted he, "didn't know what was wrong and oh by the way I'm retiring" ! Went to a different clinic and had to have another surgery to correct a vitreous prolapse, multiple sutures left in there and pull the artificial lens in front of my pupil !! There's no way that jerk didn't see what was wrong, he was just buying time 😡

2024-05-16T15:15:28.632Z

I love Dr. Switzer and his staff. They are always so friendly and helpful. He is willing to take time to explain my scans and answer my questions. I had to cancel my appointment last week and they were so helpful in rescheduling me. I feel so blessed to have such great care at this clinic.

2024-04-10T21:09:41.608Z

Dr Switzer is fantastic! Super knowledgeable and also fun to talk to. He has taken very good care of my Mom.

2024-04-01T21:22:42.487Z

These doctors have always been honest about what path they would take to save and improve my eye sight. I really appreciate the information and patience and professionalism of the doctors and their staff. Also they are friendly and positive. I have been very thankful for their help and expertise.

2023-11-28T23:54:55.280Z

I called this office from Idaho on Aug 3rd to make arrangements for my injections of Eylea because I have wet macular degeneration. I require injections in both eyes every 6 weeks. Any longer between shots and my retna bleeds. I did everything right, including transferring my insurance to MT starting Nov 1st. I am also approved for the Eylea program that pays for the injections if my insurance doesn't. I received a call the day before my injection telling me that unless I came up with a large payment for the office visit fee up front, I could not be seen. Now I have to start the process over. I have had to get another referral and have to wait to make an appt after it is recieved. My husband and i live on a fixed income. At the final hour I was left without the care I need to prevent blindness or vision loss. I have not had a shot in my left eye since Sept 27th and now will probably have to wait over a month for an appt with another optomologist. I am a realist. Had I known I could have saved the money or made other arrangements in time to get my injections as needed. It's not right that I was informed less than 24 hours before my scheduled appt, especially when I made this appt more than 3 months in advance. All you did was waste my time and may cause me to suffer vision loss. It's all about the money right?

2023-09-27T00:59:19.646Z

Very professional and personable. Tech was great and explained everything. Dr. Hatch was thorough and explained what he found. It was a positive experience.

2023-09-23T02:41:27.820Z

Went real smooth

2023-09-23T01:26:42.612Z

2023-09-21T21:07:39.024Z

2023-09-21T20:37:50.686Z

2023-09-21T16:51:52.876Z

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2023-09-21T00:03:24.799Z

I called with a question and I physicians call me back almost immediately. Appreciate that Donna Griffin.

2023-09-16T00:52:57.992Z

2023-09-16T00:02:30.912Z

2023-09-14T00:16:58.868Z

Everyone was friendly and helpful Faith was extremely helpful and very friendly with a pleasant experience.

2023-09-10T15:53:15.427Z

Great service and great customer relations

2023-09-09T01:08:52.124Z

Great and prompt service

2023-09-09T00:04:41.945Z