based on 474 reviews
I love Dr. Switzer and his staff. They are always so friendly and helpful. He is willing to take time to explain my scans and answer my questions. I had to cancel my appointment last week and they were so helpful in rescheduling me. I feel so blessed to have such great care at this clinic.
Dr Switzer is fantastic! Super knowledgeable and also fun to talk to. He has taken very good care of my Mom.
I called this office from Idaho on Aug 3rd to make arrangements for my injections of Eylea because I have wet macular degeneration. I require injections in both eyes every 6 weeks. Any longer between shots and my retna bleeds. I did everything right, including transferring my insurance to MT starting Nov 1st. I am also approved for the Eylea program that pays for the injections if my insurance do... More
I called this office from Idaho on Aug 3rd to make arrangements for my injections of Eylea because I have wet macular degeneration. I require injections in both eyes every 6 weeks. Any longer between shots and my retna bleeds. I did everything right, including transferring my insurance to MT starting Nov 1st. I am also approved for the Eylea program that pays for the injections if my insurance doesn't. I received a call the day before my injection telling me that unless I came up with a large payment for the office visit fee up front, I could not be seen. Now I have to start the process over. I have had to get another referral and have to wait to make an appt after it is recieved. My husband and i live on a fixed income. At the final hour I was left without the care I need to prevent blindness or vision loss. I have not had a shot in my left eye since Sept 27th and now will probably have to wait over a month for an appt with another optomologist. I am a realist. Had I known I could have saved the money or made other arrangements in time to get my injections as needed. It's not right that I was informed less than 24 hours before my scheduled appt, especially when I made this appt more than 3 months in advance. All you did was waste my time and may cause me to suffer vision loss. It's all about the money right? Less
Very professional and personable. Tech was great and explained everything. Dr. Hatch was thorough and explained what he found. It was a positive experience.
Went real smooth
I called with a question and I physicians call me back almost immediately. Appreciate that Donna Griffin.
Everyone was friendly and helpful Faith was extremely helpful and very friendly with a pleasant experience.
Great service and great customer relations
Great and prompt service
Always nervous but Dr. seems to put me at ease.
I always have prompt, courteous care.
I got right in, Dr. Switzer se me quickly and let me know everything looked the same — which in my case is good news. So, yes, good visit.
Great exam- all my questions answered.
I have been going to Dr Hatch for years. I've always had the best care. I really appreciate everyone who works there.
Always have good experiences with all staff and physician. Thorough and treatment works wonders.
I had cataract surgery performed in both eyes by Dr. Hatch. Each time I actually fell asleep. I am not only confidant in the surgery dept. but of all the staff employed there. Each of my visits (I have glaucoma) I look forward to & recommend to others.
Very pleased with the service and expertise from all the people that I have come in contact with at Eye Physicians.
Staff and doctor were professional and prompt. I was made to feel at ease and my condition was thorough;y explained to me.
Comprehensive and comfortable care! Thank you.
Very friendly and explained everything well. I felt like they all are caring nice people with big hearts.
Dr Switzer is very kind and thorough.
I was made to feel at ease. The entire staff was kind and thorough. I would recommend these wonderful people to everyone.
Friendly and helpful, staff and doctors.
Very friendly staff. Technician Travis(?) and Dr. Switzer are very informative. Feel very comfortable as a patient.
I find all staff & Dr Switzer to be conscientious, caring & very knowledgeable.
Received great information. Thank you
Dr.Switzer goes above and beyond for his patients. I've been treated by him for wet macular for the past year. Having both eyes scanned Dr. Switzer was able to detect the onset of Wet Macular iny left eye today. Being able to start immediate treatment before it can progress ensures that I have been well treated by Dr Switzer.
Absolutely positive experience ! The entire staff was very friendly and attentive! Dr. Hatch was amazing and made me feel very comfortable. Thank you all, Melanie
Dr. Hatch is the absolute best. I can always count on him to diagnose my condition and correct it. Thank God that he has such wisdom and steady hands. I always look forward, no pun intended, to seeing him and his professional staff. Kudos to his technician also. Please keep on as long as you can. Thank you.
Very friendly and attentive to my need. Reassuring about my upcoming surgery. I now am comfortable with the procedure.
I was really impressed with every single staff member that I interacted with.
I like that they show you the pictures of your eyes and explain them very clearly
Everyone was pleasant and helpful during my appointment.
My wife was the patient. She said the staff is awesome! Dr. Hatch is so kind, caring, explanatory and considerate. He makes you feel so at ease. Highly recommend him and his staff.
Doctor Switzer is the best! He takes wonderful care of my 20 year old daughter, who has some pretty extensive vision issues. The staff is a 10 out of 10. They are ALWAYS friendly and professional. We are in the best hands possible, and are so thankful to have them!
Dr. Switzer is a cool hand to have on your side when you literally can't see straight. I had two tears in my retina. The good doctor was able to Lazer my eye back together. He was affable as was the entire staff. My experience though not my favorite, has so far had an excellent result. I'm so grateful that this team of professionals was on my side. James Lamb.
Dr Switzer and every member of the staff are all amazing. I get personal, competent treatment at every appointment. That being said, please do not continue to send me surveys. I will certainly let you know if I find a deficiency, which I am sure won’t happen.
Dr Rose is the best!
Very courteous and the wait is almost not existent. The Dr is very informative and respectful.
Everyone is friendly and professional and my problem wax taken care of timely.
The staff was friendly and helpful and Dr. Switzer was top-notch! He was professional, efficient and answered all my concerns. I felt very confident with his care and I am fortunate to have him as my doctor
I will always be thankful that Dr. Switzer, caught my Wet Macular Degeneration early, and saved my eyesight.
I was nervous about getting a shot in my eye. Dr. Switzer was so adept at this that it was over before I realized it. Thank you.
Appointment at 2 PM, Only waited 5 min. before I was called took a couple tests. Moved to another room to see Dr. Hatch perhaps 10 min. later Dr. Hatch came did his exam and based on his finding, I was "holding my own" I'll see you in 3 months. And I was good to go. Never had a Doctors appointment go so smoothly. Thank You Dr. Hatch and staff.
Dr Hatch definitely knows what he is doing. The staff are thorough, although a bit impersonal.
I thought my appt was 8:45 when it actually was 10:45. They were so gracious with my error and still were able to take care of me right away. I have been using the eye practice for 55 years and have always been treated with care and concern for my eyes.
Great service, friendly staff, wonderful doctor who explained everything in detail.
Great care, caring, listeners, thorough explanations, and very friendly. Been our Eye Clinic for 40 plus years!
Doctor Schwitzer is awesome
I am just so grateful for Dr Switzer, Angie, Carson, and all the rest. Very kind people helping my eyes be at their best! Thank you so much!
I all ways like going to get my eyes checked. They are so professional.
I’ve always had great care at Eye Physicians & Surgeons!
Everyone was so friendly and welcoming and happy to help. I enjoy everyone I interact with on my visits here.
Eye Physicians detected a potential problem with my eyes. I learned what I should be on the lookout for and that in my case early prevention is important. Very good stuff to know!
Really appreciated Dr Switzer seeing me so soon the first time as well . He and the staff are tops notch 👌.
Dr Switzer did eye surgery on both of my eyes and saved my vision. I highly recommend him! His staff are efficient, friendly and always make me feel comfortable. Thank you Dr. Switzer and staff!!
Dr Switzer and his staff were all excellent.
Amazing helpful people throughout the visit.
Dr. Jen and staff are really nice and couldn’t have been more helpful answering my questions and selecting my new glasses. Highly recommend!
Everyone, including the front desk ladies, were so nice and understanding. Dottie and Dr. Hatch were so professional and answered all my questions. We, my husband and l, were very happy with the results of our exams and the explanations of any concerns. I highly recommend this professional, friendly staff as we were completely at ease.
Cordial, professional, and Dr Cross explained procedures, potential issues/and variations Will use again and recommend Respectfully PMH
We had to wait two hours for my surgery, but after that, everything went well. The staff was very caring and the surgery was interesting, to say the least! I was awake but had no pain, with local anesthesia. It was kind of surreal. Had just a headache at first, but no pain after. I guess we’ll tell how successful it was when my stitches come out next week.
Everyone though the years have been so caring and helpful.Keep up the good work. Thank you all.🤗❤️
A great visit as always!
First time at your office and felt very welcome and you took care of me. It was a pleasure doing business with you. Thank you.
Had an appointment in Nov. 2022. Was told I needed lower eyelid surgery. Was unable to schedule at that time due to other commitments. Dr told me to call when I was able. I called in Mar. 2023 to schedule the surgery. Was told I needed to see Dr. before I could schedule. Argued a tad, but receptionist would not change. Showed up for appointment, Dr came in & said I told you what you needed & to c... More
Had an appointment in Nov. 2022. Was told I needed lower eyelid surgery. Was unable to schedule at that time due to other commitments. Dr told me to call when I was able. I called in Mar. 2023 to schedule the surgery. Was told I needed to see Dr. before I could schedule. Argued a tad, but receptionist would not change. Showed up for appointment, Dr came in & said I told you what you needed & to call to schedule it when time permitted. Again, due to other commitments, & waiting for the Dr appointment for 2 weeks, was unable to get the surgery scheduled. Not sure how to prevent this in future, but I was very dissipointed. Will try again in Jul. All regular appointments have been professional & pleasant. Thanks, willis. See you in July. Less
Color me impressed! I have never felt better about my choice for eye-care. From the moment I walked in to their office, I felt at ease. The front desk help were polite and efficient, the tech, Steve was the absolute best, he explained everything he was doing in detail that I could follow. Very well mannered and super knowledgeable. Made me feel comfortable and relaxed. Dr Hatch himself is the typ... More
Color me impressed! I have never felt better about my choice for eye-care. From the moment I walked in to their office, I felt at ease. The front desk help were polite and efficient, the tech, Steve was the absolute best, he explained everything he was doing in detail that I could follow. Very well mannered and super knowledgeable. Made me feel comfortable and relaxed. Dr Hatch himself is the type of Dr you wish they all were like. I highly recommend this group to everyone, for their eye-care. And I haven’t even had my procedure yet. I will update after. Ok here’s my update. I had my right eye done, and I couldn’t be happier. Can’t wait to have my left one done. I CAN SEE AGAIN!!! Thank you from the bottom of my heart , Dr Hatch and your entire staff, y’all are the best. I recommend the Eye Physicians & Surgeons to everyone needing your eyes taken care of. Again they are fabulous! Less
Never an issue.
Dr Switzer and the Team are awesome
Dr. Cross is fantastic. She's friendly and answers any questions I have. Would definitely recommend her to anyone needing vision care.
Dr. Hatch and the entire staff are caring and highly competent professionals. I trust them to give me the best quality of care.
My husband and myself are always treated with expertise and respect by the entire staff. Highly recommend this practice.
Everything was great
Great experience with Dr. Hatch and his entire office as well as his staff was very professional and was a pleasant experience. I would recommend his office to everyone.
good operation
Very good work and excellent outcome.
The office is in a quiet, easily accessible neighborhood. The reception staff and polite and knowledgeable. The medical staff is exceptional even in the environment of the exceptional medical staff that we are endowed in Billings, MT. Posted by the proud father of one of the clinicians.
As much as I hate and I repeat hate going to the doctor the Staff and Doctors are pleasant , friendly and helpful. At my age you seem to go to the doctor every other day so it makes the trip better.
This is my first visit, it was a good experience. All the staff are very friendly. I was worried but my Dr. But she spoke a little Spanish and it was spectacular for me, she did a thorough examination of my eyesight. I'm very grateful.
Explained test results and options clearly and patiently.
I am fortunate to have found Dr. Hatch. he is very thorough and answered all my questions and concerns. Dotty, his optician, is wonderful! She made me feel very comfortable. Very professional.
He's great
Always a learning experience! Whole appointment always goes smoothly. Thank you.
I took my dad to Dr Hatch years ago and was very impressed. Now I am a patient of his. I chose him because of his knowledge and his personal caring manner. I would recommend anyone needing expert eye care to go to Dr Hatch.
Love these people very courteous never have problems there recommend it to anyone
Everyone is wonderful!!
Nice staffing. Dottie and Dr. Hatch were great.
Great doctors. Totally professional. Good hearts.
I was happy with my visit however I feel that when a person is given the the diagnosis of macular degeneration it would be good to be given more knowledge of what to expect. I was never told that glasses would not give me good vision or correct the distortion, because of this I kept thinking I was getting the wrong prescription for my glasses. After this last visit and much discussion I was final... More
I was happy with my visit however I feel that when a person is given the the diagnosis of macular degeneration it would be good to be given more knowledge of what to expect. I was never told that glasses would not give me good vision or correct the distortion, because of this I kept thinking I was getting the wrong prescription for my glasses. After this last visit and much discussion I was finally informed that a new prescription would not help. Disappointing, yes but not near as bad as the frustration I’ve been dealing with for the past few years. Less
wonderful care
This was my first visit as a patient with Dr. Hatch. I found his clinic to be very professionally run. I was seen quickly and was very impressed with Dr. Hatch and his clear explanations of the current status of my glaucoma.
Dr. Switzer is very good and totally Professional. This was the 2nd time he has helped me with my eyes. Had my check up and was released.
It was fine. Too bad the country sucks
The staff was very friendly. Dr. Hatch was informative regarding my upcoming cataract surgery. I definitely would recommend Dr. Hatch and Eye Physicians:)
Hi this is Angelita A daughter my mama said she was scare when she first went, she was real nervous but everyone made her feel comfortable she said she could see all colorful blue with her surgery. Now she can't wait for the other eye to get her surgery too, she said if she knew that this the way she could see better that she would have got it done years ago. Thank you Dr Hatch and the nurses tha... More
Hi this is Angelita A daughter my mama said she was scare when she first went, she was real nervous but everyone made her feel comfortable she said she could see all colorful blue with her surgery. Now she can't wait for the other eye to get her surgery too, she said if she knew that this the way she could see better that she would have got it done years ago. Thank you Dr Hatch and the nurses that help my mama have a better vision. Less
The office staff were friendly and professional. It was a blessing that I was able to get in and was diagnosed. Dr Switzer did the injection with no pain. Look forward to getting this under control.
Dr. Switzer was very good at hearing my concerns and answering my questions. Clear, kind, no nonsense. He helped me navigate a dicey situation with a clear second opinion. I'll definitely travel to see him again if I need a retina specialist!
The staff was curious and my appointment went smoothly.
Dr Switzer and his staff are wonderful. I am so pleased with the injections and how my vision is improving.
Eye surgery is not fun but it’s nice to have such a great Dr and staff to get you through. We’ve worked together to get this far-3 surgeries. We are seeing great results. Thanks for hanging in there Dr David Switzer Jr!
Great! Thanks!
I've been going to Eye Physicians & Surgeons for many years. Always a pleasant experience at their office.
Dr Switzer is great
Wonderfully experience all around despite getting a shot in the eye.
Dr. Cross went into detail with my annual exam. She shows concern for any questions or concerns that you might have about your eyes. I found that all of the folks I interfaced with were personable and helpful.
Always polite, knowledgeable and great at making the patient feel secure.
Best experience seeing a specialist I have had for a long time
Top quality service and detailed explanation of all procedures! Fine people!
They are very competent and caring.
We really like Dr. Cross. She does a great job for us.
They schedule things well patients don’t have to wait that long and the staff are great dr Switzer does an excellent job I am glad I went there
I was first a patient of Dr Switzer several years ago with Wet.AMD. As he got it finally controlled I hadn’t seen him for over three years(local monitoring instead) when now it developed in my other eye, so back I came. His scheduling staff is supportive of the fact I am 3 hours away. Dr and staff are quick to serve your needs in an extremely friendly way. Once he discovered I had a small tear an... More
I was first a patient of Dr Switzer several years ago with Wet.AMD. As he got it finally controlled I hadn’t seen him for over three years(local monitoring instead) when now it developed in my other eye, so back I came. His scheduling staff is supportive of the fact I am 3 hours away. Dr and staff are quick to serve your needs in an extremely friendly way. Once he discovered I had a small tear and he lasered it immediately. He never seems to leave people waiting too long and in all this time I have never had a complication from his injections or any other procedure. Less
Once again I was in Dr. Switzer’s care for macular degeneration. I have been getting shots for four or five years and it has saved my eyesight. I’m enormously grateful for Dr. Hatch as well. Now my cataracts are gone. I can use the computer, draw and read much easier. Thank you!
Great
My care is always great with Dr Switzer and his staff.
Customer service was excellent. I was impressed with Carson he is excellent at his job. He explained everything well. He made me feel very comfortable. Dr. Switzer explained everything well. In all it was a very good experience.
Friendly and professional people. Dr. Switzer is very skilled and easy to talk with. Thanks for helping me.
Very good -thorough exam and good help
Dr. Switzer is great!
I had a very positive experience at my initial visit. The office staff is efficient and friendly, the exam was thorough and the doctor personable. She referred me for a laser procedure on my right eye, which I have scheduled. I am most happy with the competence and compassion extended to me. Joan Yetter
Very professional
I love this office. Staff is fabulous, Doc Hatch is stellar, a great man for not exactly explaining the "BLOCK". 😁😁😁 That was kind of not nice, but I am thinking things could have been much more painful without. Procedure went well and now I am not seeing triple. Thank you Dr Hatch and staff.
Dr. Cross is wonderful, and she truly cares about her patients. I have never felt like I've had such thorough exams, and my eye care has been a challenge with several medical issues. Dr. Cross has helped me through all of the issues with professionalism and a deep concern for my situation. I highly recommend Eye Physicians, and especially Dr. Cross!
Great staff! All are professional and very friendly.
ALWAYS A DELIGHTFUL EXPERIENCE. ALWAYS VERY PROFESSIONAL AND COURTEOUS DURING APPOINTMENTS. I AM VERY FORTUNATE TO KNOW DR. HATCH AND VALUE HIS TIME AND ADVICE.
Everyone is so Wonderful,,more than 5 stars !
My Mom is 92 and has some mobility issues. The staff was very friendly and cooperative. They were so patient and we never felt rushed. Than you for your kindness.
Very good
Just an overall great experience!
I’m a fairly new patient to this practice. I am very pleased with the care Dr. Switzer and the staff provide. They go out of their way to make me comfortable and explain the processes. Very professional and kind. I will, however, be very grateful when the mask nonsense is over with. Any end in sight, Montana? 😊
This was my 4 th time at the eye physician place. From the check in to the eye exam and visiting with Dottie and Dr Hatch it was so fabulous. Not only do they treat you like you’re the most important person, they explain and answer any questions you might have. I would highly recommend anyone looking for an eye Dr. Best dr I have ever had and his staff . To come to this place. Everyone is so prof... More
This was my 4 th time at the eye physician place. From the check in to the eye exam and visiting with Dottie and Dr Hatch it was so fabulous. Not only do they treat you like you’re the most important person, they explain and answer any questions you might have. I would highly recommend anyone looking for an eye Dr. Best dr I have ever had and his staff . To come to this place. Everyone is so professional and kind. Patti Dundas Less
BBest injection yet Could have driven home myself right after the injection Dennis
The staff were very professional and friendly and made me feel right at ease and at home.
Dr are great especially dr.Cross but getting rescheduled is an HASSEL need to explain the whole situation and it feels like it's being held against you that u cancel because you are sick. Next time I will go in sick and all.
Received the care I needed in a prompt and friendly manner. No run around.
Professional, timely, personable, friendly
Great service and great people. Only complaint would be that mask still in use, totally unnecessary and proven useless for COVID.
Friendly, timely ,and professional.
Dr. Switzer is the best he is very caring and cordial. He saved my eye from a very serious infection.
I was so relieved that the doctor took his time with me and explained everything that was happening and what to expect in the future. His staff was very considerate and never hurried me. I left his office feeling calm and relaxed.
Dr. Cross is knowledgeable, personable and explanations are easily understood!
We enjoy Dr.Rose whenever we go she does a thorough job as well as her staff
Eye care is always superlative but I had to wait in an exam room for 50 minutes even though I was the first patient called from the waiting room at 8 AM.
My experience was good. I really enjoyed talking to everyone at Eye Physicians & Surgeons.
Professional and courteous
Good service, personable, attention to details, etc.
I've been seeing Dr. Switzer for a year for treatment of Wet Macula. He has managed this incredibly well. As a person he is generous with his time and has compassion and empathy for his patients.
I visited here to get a second opinion and they are amazing, problem was solved in 45 minutes!
I was very impressed with Dr Switzer.
Very courteous & professional. In & out.
Dr Switzer, Connie and the staff are the best. I completely trust them with my eye condition.
All of the staff I had the pleasure of meeting were highly professional and very courteous. For someone e who has a strong dislike for anything coming within 5 yards of my eyes you all made it very relaxing and comfortable. Well done one and all.
I was afraid I was having an eye emergency and they got me right in. Dr Rose was great as usual and was able to put my mind at rest after a thorough exam. I wouldn't want to go anywhere else!
Dr. Switzer and his assistants were very thorough and informative with my husband's treatments.
Great service and professional care.
Friendly, helpful and professional! Great all around!
Short wait time. Friendly helpful staff.
Wonderful staff..kind and helpful.. Dr Switzer is gentle & kind.
Very friendly and thorough! Had an excellent experience with the whole office. I will definitely recommend them to others.
Dotti is a gem!! She is kind and compassionate. I really hope she never retires!! Dr. Hatch is punctual and has so much experience that I feel very comfortable taking his advice. Thank you both!@
Was very pleased with my cataract surgery.
Really liked Dottie who did the testing on my eyes. Very professional, personable, and competent. Dr. Hatch is a keeper. Really liked his professional demeanor. Warm and reassuring. I feel like he really cares for his patients.
Was seen promptly. All personnel were very polite, professional, and competent. A very professional experience. I would recommend them to anyone.
Waited for 35 minutes in waiting area, and then 30 more minutes in exam room for Dr. to come. That is my only complaint, otherwise, all was good. Staff very polite and helpful. I continue to like and appreciate Dr. Hatch.
It is always a joy to know when I schedule an appointment with your office. I feel comfortable with all your assistance, and relaxed. I know I will receive the best of care. Thank you for your warm, professional staff and coworkers. Mary
Do your eyes a favor, and go to Eye Physicians and Surgeons. Fast, courteous, knowledgeable.
Dr Hatch gave me EXCELLANT SERVICE
Excellent customer experience, exceptional service. Impressive, superior knowledge, demonstrated an eagerness to go above and beyond to assure my questions were answered and I left feeling valued and secure my eyesight is a top priority. I highly recommend Dr. Cross.
Very good visit and Dr cross was very helpful.
Another great experience with Eye Physicians & Surgeon group. I was welcomed when I arrived and felt like they were glad I was there. Everyone explained what they were doing and Dr. Switzer was very informative on the condition of my eyes. Will see them again in one year.
Dr. Cross is outstanding. She is friendly, professional, thorough, and helpful. She anticipates needs and concerns and addresses them. She makes sure she has all of the information on how you use your glasses and tailors the prescription to meet your needs. Friends highly recommended her and now we highly recommend her.
Friendly and efficient!
As always everything was EXCELLENT. Dr. Hatch and Dotty do a great job. Thank You..
This place is awesome as usual. The staff are friendly and I was able to get in early. Dr. Cross did an amazing job and I got a pair of frames I love that we’re perfectly fit to my head. I will be referring everyone to this place! ;)
All of the staff and Dr. Switzer are incredibly friendly and efficient! Would recommend to anyone!
It’s always a pleasure going in for my annual eye checkups, Great group to deal with. A+++++
Very thorough exam, friendly and professional staff.
I just love Eye Physicians & Surgery. Dr Hatch preformed both my cataract surgeries. I am very happy with the results. The staff members are wonderful. Dottie especially, with all the testing she makes you feel at ease.Yes l would recommend anyone to the Eye Physicians & Surgery Specialists Dr.Hatch
Compassionate care! Dr Switzer and his staff are wonderful.
Dr. Hatch is amazing. He always answers my questions and tells me in detail the process. Dotty is always so refreshing and is a joy to speak with.
Thank you Dr. Switzer for saving my vision. For being kind , patient and reassuring. Your staff is professional and kind.
My wife and I have received care from Dr. Switzer and his staff. Excellent service from reception to nurse staging and scheduling follow up appointment. I need ongoing AMD injections and the prep nurse was thorough and cautious. Dr. Switzer is very thorough in reviewing my case and and keeping me informed every step of the way.
Dr. Cross is great she is thorough and kind would recommend.
Was very pleased with Dr. Switzer and all his staff. Would highly recommend Eye Physicians & Surgeons
My Mother, Norma thought De. switzer was very nice and was gentle administering the treatment in her eye.
All staff and Drs.were excellent and Very efficient and Friendly. Glad to Continue to make every appt.
My first visit and are very knowledgeable about what needs to be done. Go back in two weeks. 👍🏼
Another great experience during a follow up appointment. Nothing but 5 stars.
Every person I worked with was kind ,compassionate and put the patient first.
Very thorough exam by Dr. Cross. She was pleasant and explained everything completely.
I very professional and caring experience
I appreciate the "in and out" efficiency at the clinic. Professional and friendly staff. Dr. Switzer is awesome.
The appointment with this office was great from the office staff, other associates that did eye tests and Dr. Switzer. All parties explained everything to me in layman terms. I would recommend this office to others. My follow up visit was also great.
Friendly and Make you feel comfortable, a little history…in May of 2016, Dr Switzer repaired detached retina in right eye, then in summer of 2016, Dr Hatch took care of my cataracts, then in May of 2017, Dr Switzer saved the day again by repairing detached retina in left eye. I OWE HAVING EYE SIGHT TO THESE MEN!! Their staff was awesome during this whole time!!
You were great. I got there early and you saw me early. I'm very comfortable that I'm receiving the best care.
Great people. Very professional. Very much recommend them.
Dr. Is so kind and encouraging, I am so grateful to just have to maintain by getting a shot every 12 weeks.
They did a good job for me. Treated me with respect and on time too. Very pleasant medical facility.
I receive excellent care every time I go to Eye Physicians & Surgeons. They are very caring and professional.
Great service! Thank you.
Dr. Switzer got me in immediately for a retina tear, was professional and empathetic. Both knowledgeable and friendly staff. I highly recommend.
3 of my boys have had appointments with Dr. Cross this summer. She has been wonderful and patient with my boys. The office still require face masks.
Friendly and knowledgeable staff!
They got me in quickly and the physician was extremely helpful, she answered all my questions. She was also very nice and personable. I will be using her again.
Dr. Switzer was very thorough and explained everything in detail.
Always exceptional !
I’ve been going to this eye clinic for 15 years! I get great service, my questions are answered and everyone is friendly and caring. Love the glasses selection and can find super cute frames.
Simply awesome clinic; wonderful people, and highly skilled physicians….. Ir’s the best in Montana!!!
I've been going here for about 3 years. This is one of the most pleasant experiences I've had at a medical office. The staff is friendly and very professional. I am able to show up at the scheduled time and never wait very long before being seen. Dr. Switzer is very friendly and I always leave feeling I was given the best quality care.
Ten stars would better rate my experience!
Very friendly, professional staff. The doctor was very thorough and easy to talk with about my eyes and in a way I could understand. I would definitely recommend him.
I’ve been using Jennifer cross to do my exams. She is very thorough and very knowledgeable. I am a little older and I’ve had some health problems. Subsequently it is very important for me to feel comfortable with the findings in my examinations, and I have that with Jennifer. Additionally should I need MD services, Billings surgeons can provide that for me.
Everyone in the staff is very friendly. I haven't had a bad experience, In the two years I have been going. Dr. Cross is so helpful patient and kind especially since I have Keratoconus.
I have been having my eye exams with Dr. Cross and my optical needs for years. Very happy with everything!
Always have a positive visit with Dr Cross. She is always willing to answer all my questions in a way I can understand . I would and do recommend her to anyone looking for an optometrist. Also I needed to have my glasses straightened and they did that right there also
I had scratched my eye on a branch early in the morning. Eye Physicians got me in right away and eased any concern I had. Thumbs up!
I am well treated and everything is explained. I am very happy with the care I get.
WHILE THE ACTUAL APPOINTMENT WAS VERY PROFESSIONAL, THE WAIT TO BE SEEN WAS NOT. I WAS DISAPPOINTED TO HAVE TO WAIT 45 MINUTES BEFORE BEING CALLED BACK, THEN, AN ADDITIONAL 10 MINUTES PRIOR TO THE DOCTORS ARRIVAL.
Dr. Cross was very nice and professional with my eye appt. this week. The office staff were very kind. Just a wonderful experience with great input from Dr. Cross. Judy Hamilton
I receive excellent care every time I visit Dr Switzer. I would recommend him to anyone.
Excellent, professional experience! From the receptionist to Dr. Hatch, I was met with patience and helpful information! I always look forward to my appointment.
Everyone is friendly and aware, patient with the patients and always responsive to my comments and questions, and willing to explain.
Excellent care, communication, results and attention to detail. I highly recommend.
I loved Dr. Switzer. He did a great job of answering my questions and explaining the procedure. My biggest complaint is that I was referred to this clinic and was told I would likely have to have a laser procedure. When the office called to schedule the appointment, they didn't tell me the length of the appointment of if the procedure would take place that day, until I asked. I followed up wi... More
I loved Dr. Switzer. He did a great job of answering my questions and explaining the procedure. My biggest complaint is that I was referred to this clinic and was told I would likely have to have a laser procedure. When the office called to schedule the appointment, they didn't tell me the length of the appointment of if the procedure would take place that day, until I asked. I followed up with questions about the recovery time. I indicated that I would need to let my work know if there were limitations or if I needed time off. The scheduler indicated that she did not know and said I think there might be some limits to screen time. She didn't offer to check for me or transfer me to someone who might be able to tell me. She did however make it clear that I needed to bring a payment when I came for the appointment. She called me back about an hour later, after visiting with my insurance, to let me know the exact amount that I would need to pay, which was over $1,000. I asked about making a down payment and setting up monthly payments, and she simply said, we don't take payments. The office décor is archaic, which doesn't necessarily impact the service, however, it isn't very inviting. The front staff and the tech, who took me back to the room was not warm and friendly. They were more robotic and business like. Even though the doctor is great, I believe the staff and atmosphere of the office plays a big part in feeling welcomed, appreciated and comfortable. from the paneled walls to the outdated furniture, it caused me to wonder if their treatment equipment was up to date. The exam chair jerked when the Dr. tried to recline me slightly for the procedure. The Dr. mentioned that the office has been there since the 1950's, making me think everything is original from that era. As I said earlier, I liked the Doctor and have been happy with the treatment so far. However, I was not made to feel comfortable by the office staff and the old, unwelcoming décor. Less
He help me with Bockcoma in my eyes he was very helper with that
Dr Hatch greeted me warmly and is a caring man who is genuinely interested in my eye health. As a patient, I am extremely pleased I chose him for my Opthalmologist.
Thank you for your wonderful assistance!
Fast, professional and friendly. I highly recommend Tonni and Dr. Cross. I wouldn't trust my eyes to any other team.
Dr Switzer is the best. He has improved my vision 10 fold. He has educated me on the importance of eye care. He is absolutely the best!!!
Dr. David Switzer is top notch. Wondrrful physician and very personable, too.
Friendly, professional, shows concern. Just referred Dr Switzer to a friend
As always, I was warmly received by the clinic's office staff, and Dr. Hatch. I have full confidence in them, and their ability to properly discern my vision health. I endorse them whole-heartedly. John Munsell Miles City, MT
Was very great service all the peaple were all friendly and DR.Hatch was excellent at was he doas was very help of what was wrong and doas a great job I would recommend if you need a great Eye doctor he is very concern for you and all his assistants are very helpful to Thanks to all of you
Dr. Hatch, Dr. Switzer, and staff take excellent care of me. I have been a patient for over 15 years. I'm very happy with the care I receive there.
We think Dr. Cross is both a skillful professional OD and a really pleasant person to care for our eyes. Thank you!
Very professional as always
I've been a patient of Dr. Hatch since I moved back to Billings in 2006. His treatment of my glaucoma has been wonderful. There has been no progression of the condition, & my eye pressure has remained between 12 & 14. Everyone at Eye Physicians has always been friendly & helpful. I'm grateful my friend recommended Dr. Hatch. He is a real treasure.
As always Im thankful for the dedication and skilled the staff has always been. I have been coming to this office for 30 years. Its makes my family know we are taken care . .
Girls at check-in are very personable and efficient. This carries all the way thru to Dr. Switzer, who is excellent at giving the shots. Very efficient in his knowledge of the macular is very assuring.
Very nice staff and Dr Switzer is very compassionate and caring and extremely thorough in what he does. Very kind gentleman. I highly recommend Eye Physicians and Surgeons . THANKS
everyone was great as always. thank you
Great experience from start to end.
Very pleasant.
Dr. Cross is wonderful, so helpful with questions and you know she carea about you Tawny is also very caring, she is very honest and tells you want looks good on you and what doesn't, makes choosing new frames so much easier.
Woman at front desk was rude. When I made appointment I asked if I could complete paperwork ahead of time and told no and when they called to confirm they asked if I had precompleted the paperwork. Since they had not provided to me I was told to be there 30 minutes early. I arrived 30 minutes early and paperwork took all of 5 min. Waste of my time. They refused to run my insurance. Would not rec... More
Woman at front desk was rude. When I made appointment I asked if I could complete paperwork ahead of time and told no and when they called to confirm they asked if I had precompleted the paperwork. Since they had not provided to me I was told to be there 30 minutes early. I arrived 30 minutes early and paperwork took all of 5 min. Waste of my time. They refused to run my insurance. Would not recommend. Less
These are really kind, and knowledgeable people who work here. I have never had any discomfort or apprehension being a patient. Thank you
Great Great..
As usual quite pleasant
Great way above average
Dr. Rose-Cross is excellent! The staff is great and they have great selection of glasses!
Very friendly staff. Dr Switzer is great and very knowledgeable! Has treated me with kindness and care! I have been very pleased with treatment. Have been there at least at times so far.
Very good people doctor was very thorough and explained everything in detail I would recommend this office very highly
My visit to Dr. Switzer every month is a mixed bag, I don’t look forward to my treatment but I know it's going to be a great visit because of everyone that works there. They are friendly, professional and they seem to really care about you as a person. Dr. Switzer is absolutely amazing. The quality of care he provides is remarkable. Billings is very fortunate to have him here.
Dr. Switzer has been a Godsend to me for over 2 years! He and his staff have cared for me and coordinated my appointments when I've needed them at the last minute. They are highly skilled, thorough, efficient and caring. We are very fortunate to have Dr. Switzer and his team in Billings!
The personal interest in the patient from the time that you walk in to the meeting with the doctor is beyond expectation. Most of the time you seem to be a number. But here you are treated as a friend.
I’ve been going to Dr. Hatch for twenty plus years he’s known how concerned I’m with my eye sight since my mother lost her sight due to doctor error. He’s always given me the confidence that he’d not let that happen to me. God Bless him!
As good as could be
I first met Dr. Switzer at Eye Physicians & Surgeons when I had a fully detached retina requiring immediate surgery. This was followed by cataract and laser surgery with Dr. Hatch and then regular vision checks with Dr. Cross. Every procedure has been fully explained and Dr. Switzer and Dr. Hatch even called my home to check on me after each surgical procedure. And now, I am being treated mont... More
I first met Dr. Switzer at Eye Physicians & Surgeons when I had a fully detached retina requiring immediate surgery. This was followed by cataract and laser surgery with Dr. Hatch and then regular vision checks with Dr. Cross. Every procedure has been fully explained and Dr. Switzer and Dr. Hatch even called my home to check on me after each surgical procedure. And now, I am being treated monthly by Dr. Switzer with injections for macular degeneration. Everyone at Eye Physicians & Surgeons treats me with courtesy and respect - and I have the utmost confidence in the care I receive. Eye Physicians & Surgeons is my single vision care center and I would not even consider going anywhere else; they are all personable and highly professional - they saved my eyesight! Less
same day response to my needs. unexpected but a great experience thanks!
Dr. Hatch was great! Did the exam and explained any concerns that I had and answered all my questions! All the employees were courteous and everybody felt concerned with my needs. I would recommend Dr. Hatch for your eye care!
Dr. Switzer is very professional and makes me feel very comfortable whenever I go to see him. He has helped me out with eye issues in the past and is always very thorough and does everything he can to help. He even got me in quickly in emergent situations!
The staff is very courteous, personable and professional. I especially appreciate Dr. Switzer's consideration and personal attention to my questions and concerns. I would definitely recommend Eye Physicians and Surgeons if you are looking for excellent eye care.
When I was first diagnosed with wet macular degeneration I had heard that Dr. Switzer was cold and mean. I can say that is NOT true. He's a family man and helps ease your worries. He's been great over the past year and a half I've seen him and I will always refer people to him. I know I'm not done seeing him because this could progress, however, I've gotten my vision restored back to 20/... More
When I was first diagnosed with wet macular degeneration I had heard that Dr. Switzer was cold and mean. I can say that is NOT true. He's a family man and helps ease your worries. He's been great over the past year and a half I've seen him and I will always refer people to him. I know I'm not done seeing him because this could progress, however, I've gotten my vision restored back to 20/20 and 20/30 as of yesterday with frequent injections. I'll still be seeing him to ensure it doesn't go backwards, but he's just amazing as well as his staff and patients. I'll always trust him! Less
The best dr ever, dr Switzer is awesome!!!!!
I was referred to Dr. Switzer after an optometrist suspected something suspicious in my eye at my annual exam. It turned out that I have a rare cancer in my eye, and while I had to go to Denver for treatment (Montana doesn’t have any ocular oncologists), my local care is managed and overseen by Dr. Switzer, in concert with my oncologist. He’s extremely knowledgeable, he’s kind, understanding...an... More
I was referred to Dr. Switzer after an optometrist suspected something suspicious in my eye at my annual exam. It turned out that I have a rare cancer in my eye, and while I had to go to Denver for treatment (Montana doesn’t have any ocular oncologists), my local care is managed and overseen by Dr. Switzer, in concert with my oncologist. He’s extremely knowledgeable, he’s kind, understanding...and I trust him. Less
I was treated like royalty. I have been to several doctors but none explained exactly what I needed to have done . I have had shots in both eyes many times but I can honestly say Dr. SWITZER can give shots and you can hardly feel it.. I highly recommend him. Joan Buller.
They do great work . Had vision trouble in my left eye and it's almost back to normal now. Shots in the eye are uncomfortable as hell , but it's great to have my vision back.
Dr. Switzer and the staff are an amazing group of people. I had partial retina detachment occure out of the blue and I was seen right away then into surgery. Eventhing was explained very well and in depth so I knew the path ahead. After 5 or 6 appointments, and Im sure many more to come, I know I'm in great hands. Thank you so much!
These doctors have always been honest about what path they would take to save and improve my eye sight. I really appreciate the information and patience and professionalism of the doctors and their staff. Also they are friendly and positive. I have been very thankful for their help and expertise.
This office has the most friendly staff I have ever encountered and Dr. Hatch is so knowledgeable. I trust him completely. It is a pleasure to go.
I have received the best of care at EyePhysician&Surgeons, both Drs. Hatch & Switzer are caring and want only the best results for you. Don’t be fooled they will be honest and let you know if you’re looking into another type of surgery or procedure whether it would be beneficial or not. I don’t know about you, but I can’t afford to throw good money after bad. Thank you 🙏🏽 guys, see you soon!
Eye Physicians runs like a well oiled machine. I barely sat down an I was called for my appt to begin. Dottie is a real asset. I enjoy catching up with her and she is a pro at all the different machines. I was out of the office in less than an hour. Thank you for my eyecare. Shelley Tindall
Have been a patient for over 40 years.....always have had good experience with care...sometimes the wait is a little long....but thats probably because there are sooooo many patients!!
First class , everyone.
I highly recommend dr. Switzer
Always friendly and prompt with my care.
Always appreciate the attentive care from Dr. Rose-Cross. Unpredictable eye issues have prompted immediate contact which was always offered with concern and speed.
Very professional. High quality medical care. The wait was a little longer than I like but not that big of a deal.
I am so grateful for Dr Switzer and the staff of the clinic. I would of lost my sight in right eye if not for Doctor Switzer. Now I am 20/25 thank you so much.
Staff courteous, short wait time, efficient and accurate examination
Jennifer Cross is the absolute best!! Very efficient and accurate!!
Everyone is very friendly and accommodating.
Good service prompt and pleasant to deal with.
Extremely professional. Great staff. Dr Hatch is an exceptional man and surgeon.
I'm always freaked out when someone is playing around with my eyes. DR. HATCH made me feel totally at ease. I cannot believe the difference in my sight after surgery no more glasses!
Dr Switzer is amazing. He takes excellent care of my mother. I gave the office 3 stars because the front office constantly changes my mother's appointments. I understand that there are emergencies and unforeseen situations that arise; however, this is beginning to happen with every appointment. They seem to think that moving her appointment up 20 minutes is not a big deal. But I am the one that... More
Dr Switzer is amazing. He takes excellent care of my mother. I gave the office 3 stars because the front office constantly changes my mother's appointments. I understand that there are emergencies and unforeseen situations that arise; however, this is beginning to happen with every appointment. They seem to think that moving her appointment up 20 minutes is not a big deal. But I am the one that takes my mother to her appointments and I work, so to me 20 minutes is a big deal. Less
I love Eye Physicians and Surgeons. My husband and I have both had cataract surgery and are very pleased. Everyone is very kind and personable. I would recommend them without any hesitation.
Jennifer Cross is an excellent eye doctor and I wouldn't trust anyone else with my eyes. I appreciate the help of optical department immensely as well - they're always fixing my glasses after the kids sit on them. :-)
I had contacted the office of eye physicians & surgeons on September 16th, 2019.. I spoke to Debra. I asked Debra what the cost would be to put a tear duct plug into my left eye. Debra said she would find out and call me back. I received a voice mail (Which I have saved on my phone)from Debra on 9/19/2019, that the cost would be $350.00 and Dr. Hatch would be my doctor. I made a appointment for ... More
I had contacted the office of eye physicians & surgeons on September 16th, 2019.. I spoke to Debra. I asked Debra what the cost would be to put a tear duct plug into my left eye. Debra said she would find out and call me back. I received a voice mail (Which I have saved on my phone)from Debra on 9/19/2019, that the cost would be $350.00 and Dr. Hatch would be my doctor. I made a appointment for 12/12/2019 at 10:30 am to have the procedure done. Debra sent my paperwork to me, so I would have it completed before my appointment. On 11/22/2019, I received a call from the eye physicians & surgeons office. Caroline informed me that Debra's quote of $350.00 was incorrect .The procedure would cost around $630.00 dollars. Caroline asked me with the price increase, did I still want to proceed (NO). My comment to her was, is this how all new customers are treated? I will not recommend this office to anyone. Dave Less
Worst place to go. Horrible service and every one is in a bad mood not willing to help. I’m glad I will not be returning. I would t send my worst enemy there.