This place is a fraud. JanPro is a broker for cleaning services. They do not actually employ the cleaning crews they send out. Instead, they send contracted local independent cleaning people who are not reliable or accountable. We sent an email to Dan Whisman to cancel service after battling with poor performance and their "cleaning people" sporadically showing up for two years. Requested that he... More

This place is a fraud. JanPro is a broker for cleaning services. They do not actually employ the cleaning crews they send out. Instead, they send contracted local independent cleaning people who are not reliable or accountable. We sent an email to Dan Whisman to cancel service after battling with poor performance and their "cleaning people" sporadically showing up for two years. Requested that he call to discuss several times with no phone calls. They then sent us to collections demanding $2500 for balance left on contract. We were then told that per the contract, we had to send a certified letter giving 30 days notice. That is absurd when the termination was due to breech of contract on their end. This balance was not for services rendered. We had paid for all the services that they claim were rendered. Most of which were either no shows or an unacceptable job. BUYER BEWARE. Less

Reliable and good work. Sometimes slack off a bit but I request and they kindly comply

Always willing to go the extra mile to make our Home Away from Home Glow!!

They have done a good job for us. Would Recommend.

Have been using Jan-Pro service for the past 2 years and I have no complaints.

Do not do not do not I mean do not get a franchise from them

Jan-Pro does an amazing job!!!!

Jan Pro is a fabulous and conscientious company that cares your cleaning needs are met. The actual crew that clean my business are amazing! They are honest, thorough and really do care about what you need and do take care of whatever the request. I have been doing business with this company for over 15 years and have successfully recommended them to other businesses.

I was hired by Jan-Pro instead of buying a franchise. They are a scam. They recycle accounts and don’t pay their franchise owners. They use fees to cover up the scam. If Dan is still operations manager or Tracy Anderson who is supposed to be the regional manager are still there they are definitely the grimy people who are behind that whole mess. You are better off starting a LLC, getting your own... More

I was hired by Jan-Pro instead of buying a franchise. They are a scam. They recycle accounts and don’t pay their franchise owners. They use fees to cover up the scam. If Dan is still operations manager or Tracy Anderson who is supposed to be the regional manager are still there they are definitely the grimy people who are behind that whole mess. You are better off starting a LLC, getting your own insurance and bidding for your own work. Less

Great place to get your cleaning franchise off the ground. Affordable Payment plans , good training, and friendly staff

this place is a fraud. requested to cancel service due to poor performance and their employees showing up high. sent us to collections requesting $3000. STAY AWAY. we work with a number of vendors as we are a dental office and never once have we had a similar issue. Don't bother calling them, no one answers and when they do they'll hang up on you.

As I have never personally dealt with you I have family that is genuinely getting frustrated, I don't want to reach out to my attorney to investigate the situation, so we are giving another week to see if the situation is resolved

I had to come back and eat my words. I did a review a little over year ago. I have to say been with Jan Pro almost a year and half now, started off slow but is now a complete success. I am almost up to 5 different accounts. Fees are a little high, but if you work hard and keep good communication it will pay off.

Scam artist at best Dan who train's the class and give u building's got a franchise his self I quit and stole 5 customer's from this shady place do not I mean do not invest go to coverall

Don’t invest with Jan pro it’s a big scam goggle how many people they cheated out of money time and contracts!!!!!

If you need your office, restaurant, law firm, store, or any other business cleaned this is the place to go!!

Please do not waste your time with them. They lie to the franchise owners about the money they will make and in the end take it all!! Dan is very unprofessional and Lori is bad as Dan. The worst cleaning company I’ve ever seen. All their clients hates them

Do NOT purchase franchise SCAM! They will act interested and very helpful up until you complete classes and purchase cleaning supplies. After that they will rarely answer your calls or text, emails, and offer you horrible work every blue moon just to keep you on the hook. Very shade business

They are awful scammers don’t do it they charge all these fees and take your money!

I currently own a franchise ftom JanPro. I'm very unhappy with it. They are very unresponsive. They don't fill their packages. They don't care that you aren't making money from your franchise. In the last 6 months I made a total of $658.00 If that. Its not worth it. I hate JanPro and all the people who work here. Because they don't do enough to make sure their Franchisees are successful.

DO NOT RECOMMEND !!!! This company started off with great cleaning services. Then over the last month, we have been very dissatisfied. Every service, I have a list of at least 10 items of things they completely did not do that is highlighted as things to be done every service in our contract. When those items are pointed out, we either get a very insincere apology or they say they will come back... More

DO NOT RECOMMEND !!!! This company started off with great cleaning services. Then over the last month, we have been very dissatisfied. Every service, I have a list of at least 10 items of things they completely did not do that is highlighted as things to be done every service in our contract. When those items are pointed out, we either get a very insincere apology or they say they will come back to fix it and either come back later in the week than what we were told or do not come back at all. The contract is very hard to get out of and now we feel like we are stuck paying for very poor quality of work. Would not recommend to ANYONE. Less

DO NOT INVEST YOUR MONEY THEY ARE VERY UNPROFESSIONAL AND THEY PAY PEOPLE TO WRITE THESE REVIEWS THEY GIVE YOU CONTRACTS AND TAKE THEM BACK NO MATTER HOW GOOD YOU CLEAN THE BUILDING JUST TO SALE THEM TO SOME ONE ELSE THEY ALSO WILL CHARGE YOU FOR FEES AND NOTES YOU NEVER AGREED TTO DONT SIGN NOTHING WIT DAN HE IS VERY UNPROFESSIONAL AND HE IS NOT A HONEST PERSON!!!

I have worked with Jan Pro at my place of employment (a small church) for the past two years and I would encourage you to seek other cleaning services. We have had repeated problems with the cleaning. The janitor has regularly spent less than half the time in the building that is needed to clean the building per our contract. Management is difficult to get a hold of and does not follow throug... More

I have worked with Jan Pro at my place of employment (a small church) for the past two years and I would encourage you to seek other cleaning services. We have had repeated problems with the cleaning. The janitor has regularly spent less than half the time in the building that is needed to clean the building per our contract. Management is difficult to get a hold of and does not follow through. We leave repeated messages of areas that were missed or need attention and they are continually neglected. I do not want to hand hold a janitor to ensure that they are doing everything as listed in the contract. In this age of COVID is even more essential that bathrooms are spotless, floors are mopped, vacuumed, etc. and they are spending even less time in the building and not everything is being done each week. We have a month or so left of our contract and with the issues getting worse instead of better -- we asked to be released from the contract early and now management refuses to acknowledge issues or let us out of the contract despite documentation. It is unfortunate that a cleaning service has such a low standard of cleanliness and refuses to acknowledge or correct their mistakes. Less

We had quite a few issues when we started our contract. But changes have been made & we are very happy with the new team we have cleaning our offices.

We have used Jan-Pro for years at my place of employement. They have always provided us with good service and frequently check in to see how their staff are performing and if we need anything new or improved from them.

Jan-Pro provides top-notch, personalized service, custom made for your specific business’s needs. The staff that has serviced my Cincinnati office for the last 4 years are the most friendly, hard-working and reliable people I’ve had the pleasure to work with! If their service date is Wednesday at 4pm..THEY SHOW UP EVERY WEDNESDAY AT 4PM!!! As the office manager, I need punctuality and reliabilit... More

Jan-Pro provides top-notch, personalized service, custom made for your specific business’s needs. The staff that has serviced my Cincinnati office for the last 4 years are the most friendly, hard-working and reliable people I’ve had the pleasure to work with! If their service date is Wednesday at 4pm..THEY SHOW UP EVERY WEDNESDAY AT 4PM!!! As the office manager, I need punctuality and reliability from all of my vendors and Jan-Pro sets a high bar!! I was so confident in Jan-Pro I renewed my contract for the next year and added my Dayton location for them to service as well. To my delight, the management and sales staff were VERY accommodating when it came to discussing my desired budget. When communicating via email or phone, they are ALWAYS prompt and thorough! I highly recommend the great people at Jan-Pro for your janitorial needs!! Less

We have a great person cleaning our place, he does a great job doing it and never had an issue of not showing up.

Excellent service from this company. The people that clean my facility are very professional and provide a great service. This is a franchise and I have experienced poor service in the past but Jan Pro worked with me to obtain an new franchisee.

Janpro always does a great job when they come to our company, Grimco! They typically come once a week and everything looks great when we come in the next morning. We have really appreciated all of their help and the excellent job they do. Definitely recommend them for office space cleaning services!

Our relationship is fairly new, and we have had an up and down experience with the cleaners showing up for their scheduled cleaning time. The company sent a credit for the days missed, but i would have rather had the cleaning service done.

We have been using Jan-Pro's cleaning service for about a year now. Mike is wonderful, he comes in on the weekends and on Monday morning everything is clean and ready for the week. He's is great about communicating if he needs anything and we have been happy with our service.

Our janitor continued service while we were closed and sanitized our surfaces really well. However, he has also missed several dates without previous notification.

We hired this company to come out and disinfect our business in Dayton. I signed the contract and had the check written out. Dan was going to call "right back" with the time but said it would probably be about 8 or 9am. I said anytime is fine we just really need this done. He never called back. Our plant manager has been at offices waiting since 6:30AM. I have left messages and sent text me... More

We hired this company to come out and disinfect our business in Dayton. I signed the contract and had the check written out. Dan was going to call "right back" with the time but said it would probably be about 8 or 9am. I said anytime is fine we just really need this done. He never called back. Our plant manager has been at offices waiting since 6:30AM. I have left messages and sent text messages.... NO RESPONSE! Very unprofessional. I would NOT recommend this company at all based on this type of customer service and not showing up or even calling. Less

Like any janitorial crew I've dealt with in the past, you are going have some troubles. The key is dealing with issues and resolving them. The Jan Pro management team worked to resolve issues we were experiencing with bad help and assigned a crew that has been working well for our location. They check in frequently, openly communicate any needs they have, and have been easy to work with.

Do don’t get a franchise with this company! They communications sucks! Your better off going with another company or managing on your own!

Jan Pro has consistently done an excellent job meeting the cleaning needs of our office. Thank you.

Beware!!

Great cleaning company.

Very good and timely service, always!

I have worked with Heather and Bob and they have been great! I would highly recommend working with Jan-Pro!

Our staff was out of the office on business for a week. When we returned, we learned the cleaning crew had thrown out all of our mail - client checks, vendor bills and who knows what else. And almost no accountability for making it right. UPDATE: The company did ultimately reply and made a fair offer to make it right. Changing review from 1 to 3 stars.

Professional staff! Very knowledgeable of the industry!

Gave them numerous chances to improve, including having things stolen from offices. Lousy job, would not let us cancel contract without paying even though no one had been here in over a week to clean. Steer clear.

Not very reliable.