based on 208 reviews
I can recommend you to Mrs lilian wilson, ever since I have been trading with her brokerage company I could be able to invest on binary/forex investment I deposited $1000 on my trade while Mrs lilian wilson handle my trade and trade while I watch my profit as it grows within 7 days I got a profit of $9,950 on my bitcoin wallet here is her contact below Contact now on WhatsApp:+12252677158 Email: ... More
I can recommend you to Mrs lilian wilson, ever since I have been trading with her brokerage company I could be able to invest on binary/forex investment I deposited $1000 on my trade while Mrs lilian wilson handle my trade and trade while I watch my profit as it grows within 7 days I got a profit of $9,950 on my bitcoin wallet here is her contact below Contact now on WhatsApp:+12252677158 Email: [email protected] Less
Our installation experience was a resounding success, with everyone involved working professionally and efficiently. Derrick the solar specialist went above and beyond to make sure everything ran smoothly - much appreciated!
Tim is a real asset to your team. His enthusiasm and expertise make him the perfect go-to for any of our questions or needs. It's been an absolute pleasure working with Tim - we highly recommend giving him a call if you're looking for superior customer service!đź‘Śđź‘Śđź‘Ś
From initial communication to the last detail of clean-up, my installation experience was top notch. Every member of the crew arrived on schedule and worked with friendly professionalism throughout. The team kept me informed every step along the way and were happy to answer any questions I had. All in all, it was a great job from start to finish!
If you're in search of solar power solutions near Austin and Round Rock, look no further than O3 Solar! From their knowledgeable staff to their commitment to keeping customers informed every step of the way - not even mentioning how responsive they are - it's easy to see why many trust them for dependable service.
O3 Home Solar made our home transformation a breeze. Our rep, Doug Shotwell was incredibly knowledgeable and could not have been more accommodating to us - his expertise had everything covered! It is without hesitation that we highly recommend this fantastic company for any of your solar needs.
I would give them zero stars if I could. They installed my system in August 2021. It never worked. I got maybe 1/2 of the energy they promised me. I have tried for over a year to contact them and no one will ever get back to me. They are also not honoring their contract. They are supposed to pay me the difference if I dont produce the energy they promised and they have not. I do not recommend. I ... More
I would give them zero stars if I could. They installed my system in August 2021. It never worked. I got maybe 1/2 of the energy they promised me. I have tried for over a year to contact them and no one will ever get back to me. They are also not honoring their contract. They are supposed to pay me the difference if I dont produce the energy they promised and they have not. I do not recommend. I have hired a lawyer and about to take them to court. Less
Great company to work with. Couldn’t be happier.
When you called the company phone number it goes to answering service and they never return your call I have tried many times to have somebody to come to my house to review the issues I have they never returned my call not my choice next time
After meeting with several solar companies, O3 Solar was who we chose. We feel that they had the best overall value for the money. They weren’t the cheapest but offered more than other companies.
We absolutely love our system. It has allowed us to lock in our energy costs as rates have start going up.
We absolutely love our system. It has allowed us to lock in our energy costs as rates have start going up.
Very easy shopping.Made the purchase without any hassle and best of all the transaction is easy.Highly recommended
I finished my project some time ago. Everything works fine. My only disappointment is that I wanted to have more panels installed. They were unable to give me 100%, that's my only complaint. In the future I will have to update my project to cover all my consumption.
Really good+++++
Adam stopped by my house 4 years ago and set us up on solar. We saw a lot of neighbors getting solar and thought it made sense to save money. Our usage is very high and we have ended up saving over $1,000 annually. 10/10
After meeting with a number of contractors, we finally found the perfect team to install our new roof. David and his staff were knowledgeable about every aspect from start-to finish! They even helped us come up with an affordable plan that fit into my budget - not too tight or loose just right where it needed attention most--and all work has been done quickly without sacrificing quality in any wa... More
After meeting with a number of contractors, we finally found the perfect team to install our new roof. David and his staff were knowledgeable about every aspect from start-to finish! They even helped us come up with an affordable plan that fit into my budget - not too tight or loose just right where it needed attention most--and all work has been done quickly without sacrificing quality in any way at this point either which is why I'm such glad they got chosen as part of making sure things go smoothly during Less
O3 Home Solar is an amazing company. They had my solar up and running in no time.
Overall happy with O3 Solar but post sale could be better.
O3 Solar's team was professional, efficient, and clear about the details. Overall, it was a great experience.
We went solar three years ago with O3 Solar. At the time, the savings were decent. Now that rates continue to go up, we are so glad we went solar! O3 Solar has not disappointed and our solar expert checks in with us from time to time!
Bob showed up at my house two years ago. I think I was a little unsure about doing business at the door like that but he seemed very respectful and informative so I let him in. I have to say everything he said lined up and we have been saving so much money more than we expected. I will refer him to anybody because he set the right expectations with us and stayed in contact the whole way through!
AMAZING EXPERIENCE!!!!
O3 has been simple, easy and efficient. They inspected the house and made sure everything was great before doing anything. The solar rep that helped us was extremely skilled and answered all our questions
Highly recommend, excellent experience, and clean installatio
I'm so glad I had the opportunity to work with O3 Home Solar this summer! The team was responsive and timely in completing all of my needs. No surprises is always a good thing, right?
Oh my gosh what a helpful company! They really made me feel at home and I could tell that he would never lock me out and turn their back on me. I'm seriously considering solar for the first time ever. I'm surprised that they aren't bigger. I have a vacation house in Colorado, and wish they would expand out there as well! With energy!
After researching solar and storage offerings, I selected O3 Home Solar for their ability to provide an excellent generation solution paired with a backup power source in the form of Generac combined together. They are also well-known within my industry which means they will have no problem executing any project sizes that you need!
Top of the line experience!
After researching several, we found the BEST company!
From the first call to O3 Home Solar, I knew this company was going be different. They made my dream of owning a home solar system come true with their knowledgeable team and seamless process! No more stressing over complicated installation processes - just simplicity at its finest from start-to-finish
Excellent sales staff and installation crew
After meeting with a number of contractors, we finally found the perfect team to install our new roof. David and his staff were knowledgeable about every aspect from start-to finish! They even helped us come up with an affordable plan that fit into my budget - not too tight or loose just right where it needed attention most--and all work has been done quickly without sacrificing quality in any wa... More
After meeting with a number of contractors, we finally found the perfect team to install our new roof. David and his staff were knowledgeable about every aspect from start-to finish! They even helped us come up with an affordable plan that fit into my budget - not too tight or loose just right where it needed attention most--and all work has been done quickly without sacrificing quality in any way at this point either which is why I'm such glad they got chosen as part of making sure things go smoothly during Less
Very satisfied.
We found them to be comparable and they were very helpful, great follow through with their service. The team always available for any questions or concerns that we had about the project! Highly recommended
Highly recommend, excellent experience, and clean installation
I'm so glad I had the opportunity to work with O3 Home Solar this summer! The team was responsive and timely in completing all of my needs. No surprises is always a good thing, right?
The entire team were highly professional.
Professional and answered all my questions.
Great experience!
O3 Solar was great to work with! From the initial appointment with Doug to the end result and install with Corey! O3 was fantastic at communicating with us for every step of the process! It’s hard now a days to find a company that communicates with customers and O3 was exceptional at it. Even after install we have had regular checks ins! As for the system itself it has over performed what we expe... More
O3 Solar was great to work with! From the initial appointment with Doug to the end result and install with Corey! O3 was fantastic at communicating with us for every step of the process! It’s hard now a days to find a company that communicates with customers and O3 was exceptional at it. Even after install we have had regular checks ins! As for the system itself it has over performed what we expected! If you are considering going solar I would choose O3! Less
Tremendous
Really good+++++
Adam stopped by my house 4 years ago and set us up on solar. We saw a lot of neighbors getting solar and thought it made sense to save money. Our usage is very high and we have ended up saving over $1,000 annually. 10/10
I finished my project some time ago. Everything works fine. My only disappointment is that I wanted to have more panels installed. They were unable to give me 100%, that's my only complaint. In the future I will have to update my project to cover all my consumption.
Our Solar Expert, Andy, was amazing. Very detailed and answered all questions and concerns. The techs were here on time and did a great job. Completely satisfied. 5 stars!
O3 Home Solar is an amazing company. They had my solar up and running in no time.
Overall happy with O3 Solar but post sale could be better
O3 Solar's team was professional, efficient, and clear about the details. Overall, it was a great experience.
Beautiful solar panels.
I don't know how you can improve on that team. They were great, very respectful, and very efficient. David sold me on the idea, Cory the electrician was tremendous, and the other workers were great too.
AMAZING EXPERIENCE!!!!
We went solar three years ago with O3 Solar. At the time, the savings were decent. Now that rates continue to go up, we are so glad we went solar! O3 Solar has not disappointed and our solar expert checks in with us from time to time!
O3 has been simple, easy and efficient. They inspected the house and made sure everything was great before doing anything. The solar rep that helped us was extremely skilled and answered all our questions
Bob showed up at my house two years ago. I think I was a little unsure about doing business at the door like that but he seemed very respectful and informative so I let him in. I have to say everything he said lined up and we have been saving so much money more than we expected. I will refer him to anybody because he set the right expectations with us and stayed in contact the whole way through!
Installed my system in a timely and very professional manner. The entire team was supportive and excellent communicators.I would recommend O3 Home Solar for any solar installation and would work with them again.
I got several bids but Adam from O3 Home Solar was the first to really understand what I was looking for and work with me on selections. Once we agreed on a system, they kept me updated every step of the way as far as paperwork and final installation options. The installation went well and the panels look great. Highly recommended.
We had an excellent experience - design of our system, construction, and implementation. They made it easy for us and we are producing clean solar energy. We looked a long time for the right system to meet our needs and they figured it out! Very professional, top notch, individualized service.
Our household is solar powered thanks to O3 Home Solar. We worked with David and from the first inquiry about solar panels to last inspection, his team showed the utmost professionalism. During the process we had hundreds of questions and all of those handled in timely fashion, making us comfortable with the whole process.O3 Home Solar handled all the paperwork from start to finish. I would defin... More
Our household is solar powered thanks to O3 Home Solar. We worked with David and from the first inquiry about solar panels to last inspection, his team showed the utmost professionalism. During the process we had hundreds of questions and all of those handled in timely fashion, making us comfortable with the whole process.O3 Home Solar handled all the paperwork from start to finish. I would definitely recommend O3 Home Solar to everyone who is looking to convert to solar! Less
We have this panels for less than a year and already having problems with them. Not producing enough energy, we call them and they say we were missing equipment for them to even diagnose what was wrong with them. Sent the wrong technicians. Not responding emails, showing up with no call or email to let us know, reschedule after reschedule. We are at 3 months of having to pay Electric Bill and thi... More
We have this panels for less than a year and already having problems with them. Not producing enough energy, we call them and they say we were missing equipment for them to even diagnose what was wrong with them. Sent the wrong technicians. Not responding emails, showing up with no call or email to let us know, reschedule after reschedule. We are at 3 months of having to pay Electric Bill and this panels. With no solution. Terrible company. Don't do business with them. Less
They are persistent on getting their money up front. After you pay them they disappear like the promises they make. DO NOT USE THIS COMPANY!! DO NOT BE A SUCKER!!
Very disappointed 03 team, our solar panels were installed a year ago which stopped producing after two months we notified 03 home solar they never came to fix it as of now I called them every week to no prevail they don’t respond to an email they do not have a direct line there is no tech team that will come out to your home and help. When you do call Customerservice all they tell you is they ca... More
Very disappointed 03 team, our solar panels were installed a year ago which stopped producing after two months we notified 03 home solar they never came to fix it as of now I called them every week to no prevail they don’t respond to an email they do not have a direct line there is no tech team that will come out to your home and help. When you do call Customerservice all they tell you is they can note it and forward the message to one of their teams and that is all that Customerservice team can do. it is just overwhelming and frustrating when you were paying for the panels which is not producing; having to pay for electric as well and they do not try to help the customers. Less
O3 Solar installed my solar system last year. They did a really good job, in a timely manner. I definitely recommend them.
We received quotes from 5 different solar companies. O3 Home Solar was competitive on pricing, but we chose them because of their quality of the presentation, professionalism and product offering.
Fast, simple and cost competitive
O3 Solar installed solar panels at my Allen residence. The team was very knowledgeable and professional throughout the process. I appreciated the guidance. Everything is working like a charm.
It could not have been easier! Every phase of the process was simple.
O3 took us through each step of the process from beginning to end. The project was punctual, and everyone involved was accommodating and professional. Thanks to our Project Coordinator, Arthur, and everyone else involved.
Excellent. Doug was very knowledgeable, kind and reasonable. He took time the explain the best area for installation and was very polite.
So far so good. The salesman was thorough and even answered text messages late at night. The crew was able to adjust the install to our home and had everything installed in a day.
I haven’t had a substantial electric bill since purchasing my solar panels. We love the look and love saving money.
Very happy with the job that O3 Solar did.
We had our solar installed last fall and we could not be happier. O3 Home Solar provided us with a great experience and fast installation. We are now living off the sun.
O3 Home Solar did an excellent job installing our solar panels. Could not be happier with the situation. It was fast, professional and we are now producing our own electricity.
Not pleased with there customer service. My system has been in a little over a year. Did not meet guaranteed first year production. Been trying to get a reimbursement, but 2 1/2 months later still no response. Either I get no response to voicemails left or the last time I was able to speak with someone he told me he had been out of the office but would make it a priority to work on that day a... More
Not pleased with there customer service. My system has been in a little over a year. Did not meet guaranteed first year production. Been trying to get a reimbursement, but 2 1/2 months later still no response. Either I get no response to voicemails left or the last time I was able to speak with someone he told me he had been out of the office but would make it a priority to work on that day and get back with me. A month later I still haven't heard anything. On top of that they want me to pay another $600 to replace the meter that is not longer compatible with their monoriting system. Less
Purchased a 13000 kWh / per year system on October 2019. Installation was fairly good, had to come a couple times to fix some issues which they did diligently. Problem came at the one year anniversary, system only produced approximately 10500 kWh, after several follow ups they presented a solution in January 2021. July 2022 and still nothing updated So, if you don’t mind paying for 13000 kWh/yea... More
Purchased a 13000 kWh / per year system on October 2019. Installation was fairly good, had to come a couple times to fix some issues which they did diligently. Problem came at the one year anniversary, system only produced approximately 10500 kWh, after several follow ups they presented a solution in January 2021. July 2022 and still nothing updated So, if you don’t mind paying for 13000 kWh/year and getting 10500 kWh/year, this is your company, otherwise look elsewhere Yes they “compensated” me for the shortage, at about 0.05 kWh, that is about half what I paid power company Less
Sad they installed solar panels in my home.after few months later i start getting electric bill like $150 and my electricity usage same as used to be ..i called O3 they said i am producing more electricity and than i called TXU and Oncor they said i am producing less electricity thats why i am getting bills . Know O3 is running away somebody need to know whats going on ?? Know i am paying $250 fo... More
Sad they installed solar panels in my home.after few months later i start getting electric bill like $150 and my electricity usage same as used to be ..i called O3 they said i am producing more electricity and than i called TXU and Oncor they said i am producing less electricity thats why i am getting bills . Know O3 is running away somebody need to know whats going on ?? Know i am paying $250 for solar panels plus electricity bill . So i am ending up every month like $400 before solar i was max $150… DON’T go with O3 solar they sucks and dont help you at all .. i am taking them to court .. As answer to your reply I dont care whats my expected or whats not expected.. the question is that i showed David my bills for 2 years he should put enough solar panels for my need .not just he wants to do.. if he put less panels than less producing so why he miss calculate it at the beginning ?? I am still waiting for your call its been more than months and we talked to add more solar panels still no body contact me ..what the hell is going on??? Less
Do not use this company!!! Once the system is installed they will not honor my production guarantee! I've been trying to get my production guarantee refund for over 8 months!! I have written numerous emails, sent every bit of information they have requested (3 times because my customer service person changes) and phone calls. I have had the engineers come out twice to tell met the trees are s... More
Do not use this company!!! Once the system is installed they will not honor my production guarantee! I've been trying to get my production guarantee refund for over 8 months!! I have written numerous emails, sent every bit of information they have requested (3 times because my customer service person changes) and phone calls. I have had the engineers come out twice to tell met the trees are shading the panels, which we told them when they installed them that we were concerned about it but were told "our engineer has analyzed it and it will be fine". They are refusing to pay and won't give an explaination. CEO is the only one that can issue refunds and he refuses to issue the refund nor will he give an explanation of what is needed to process the refund. Looking at the BBB website this is a very common problem with this company. DO NOT USE THEM!!! Less
No cumplen con el contrato en el acuerdo de calidad y reparaciones y es mentira que dan $20,000 de gobierno. Para calificar para el dinero de gobierno necesita tener un ingreso de mas de $100, 000 anual. Y solo es credito para pagar alguna deuda al irs.
Sends unsolicited text messages to numbers they've purchased online. I don't even live in Texas anymore, so unwilling to do any due diligence on the information they receive. I would not trust this company to do a good job.
Our experience with O3 Home Solar was and has been very positive from the start and for the past two years since installation. They did everything we asked for and answered all our questions without giving us the run around or lying to us to make a sale like had been done to us by other companies. They sent a respectable man who gave us straight forward answers and when he could not he asked some... More
Our experience with O3 Home Solar was and has been very positive from the start and for the past two years since installation. They did everything we asked for and answered all our questions without giving us the run around or lying to us to make a sale like had been done to us by other companies. They sent a respectable man who gave us straight forward answers and when he could not he asked someone even more seasoned than him instead of making something up our pricing is excellent and we are a lower class family. I am a retired disabled veteran and we were able to make use of some additional benefits because of that and were helped tremendously to maximize on all things good. Now, that’s not to say we only got a good deal because of that because it was worth it before that. I have a lot of health issues and now all the electricity we use does not hurt our pockets so badly; especially in Texas. Our monthly energy bill with Green Mountain Energy’s renewable energy plan is typically under $10 now; and that ten to rarely twenty plus our solar bill is less than what our electricity had been. I know prices amd tax credits for solar have become even better since two years ago when we got ours, and that is all the more reason to move forward in this economy in a way that takes care of you, the environment, and your bank by using the God given sun’s energy. There is more to it than that, but please sit down with O3 Home Solar and give them a solid chance. They did us good. Less
O3 Home Solar is one of the most professional and organized companies we have worked with, highly recommended!
O3 Home Solar is one of the most professional companies we have done work with, highly recommended!
Receiving automated unsolicited texts and phone calls from this company. Advice for your company, no one likes or wants automated advertising calling or texting us. Stop!
O3 was helpful and efficient from the beginning of the process to the end of the project. Even following completion they are very responsive to any questions or concerns. Highly recommend them!
I highly recommend this company. They were great throughout the entire process. The communication was great. I did a lot of research and interviewed several companies. I am glad I went with O3
O3 did a great job earning our trust. Their team made sure we had a good understanding of what the process would involve and was patient answering all of our questions. From start to finish, each point of contact was accessible and very responsive.
After a mess with another solar panel company, we reached out to O3 Solar. Once our installation date was assigned, the project was completed quickly and efficiently. O3 Solar did a great job. The only issue experienced was some lack of timely communication. I would definately recommend them to others.
Competitive price, very professional, and fast. I didn’t feel pushed to buy, they explained what the benefits were and left me alone to make my own decision. I will definitely recommend O3!
Super professional company that works hard to please. After checking our electric meter we are very happy. We will be saving thousands of dollars a year thanks to solar. Good job O3!
From the moment I decided to go with O3 Home Solar, everything went very smoothly. They were efficient, reliable, and available for any question or explanations. They took care of everything: permits, HOA, utility company etc. and installed the system themselves. Great product, great service, great warranty. Really enjoying not paying an electricity bill and the cool monitoring app! I highly reco... More
From the moment I decided to go with O3 Home Solar, everything went very smoothly. They were efficient, reliable, and available for any question or explanations. They took care of everything: permits, HOA, utility company etc. and installed the system themselves. Great product, great service, great warranty. Really enjoying not paying an electricity bill and the cool monitoring app! I highly recommend them. Less
When we were thinking about getting solar , we reached out to a couple of different companies to hear their pitch. We met with our O3 rep and he was very knowledgeable. The thing I liked most is how detailed he was. If he said he would call, he would. I would recommend O3 Home Solar to my friends and family.
Great Job!
We wanted to go solar but did not know anything about it. O3 Home Solar walked us through the process, installation was quick and we are now producing our own electricity from the sun.
I have not paid an electric bill in a year now. Love that we went with solar and chose O3 Home Solar.
O3 Home Solar was an easy choice for our solar installation. Their team was quick and efficiently. They did everything they promised and in the time-line they gave us. Communication from our SEC was great. We always knew what was next by using their app.
Great company to work with. Excellent service from the beginning to the end. They have the experience we were looking for. They kept us informed through the process. We are happy we went with O3 Home Solar
O3 Home Solar reviews (https://www.facebook.com/groups/338286971015678) Been dealing with this for over 9 months, They will admit they didn't meet contract, then tell you they will fix it but only if you wave all your right. Settlement and Release Agreement This Settlement and Release Agreement (“Agreement”), is made and entered into by and between O3 Home Solar, LLC, its related and affiliate... More
O3 Home Solar reviews (https://www.facebook.com/groups/338286971015678) Been dealing with this for over 9 months, They will admit they didn't meet contract, then tell you they will fix it but only if you wave all your right. Settlement and Release Agreement This Settlement and Release Agreement (“Agreement”), is made and entered into by and between O3 Home Solar, LLC, its related and affiliated companies and lines of business, and their respective current and former owners, officers, directors, managers, representatives, attorneys, agents, and assigns (collectively, “O3 Home Solar”, or “Company”), and, his/her heirs, executors, administrators, successors, and assigns (“Releasor”). This Agreement shall be effective as of the date of the last signature below (“Effective Date”). Dividend and Releasor are sometimes collectively referred to herein as the “Parties” and individually as a “Party.” WHEREAS, O3 Home Solar and Releasor are entering into this Agreement to set forth the terms of their understanding regarding Releasor’s acceptance of certain modifications, upgrades, or repairs of Releasor’s solar electricity generation system sold and installed by O3 Home Solar for release of claims or potential claims against O3 Home Solar. NOW THEREFORE, in consideration of the foregoing premises and the mutual promises and covenants contained herein, the Parties agree as follows: 1. Acknowledgement of Agreement. Releasor acknowledges and agrees that he/she was presented with this Agreement, that he/she has carefully read this Agreement and understands its contents, and that the Releasor is signing this Agreement knowingly and voluntarily, with a full understanding of its significance and intending to be legally bound by its terms. 2. Consideration. O3 Home Solar and Releasor agrees to accept, certain modifications, upgrades or repairs to Releasor’s solar generation system (further described in Exhibit A) in exchange for the Releasor’s release of all claims the Releasor has, or may have, against O3 Home Solar as further described in Paragraph 3. Releasor understands and agrees that he/she is not entitled to and would not otherwise receive such modifications, upgrades or repairs as described in this Paragraph 2 and Exhibit A, except for the timely execution of this Agreement and the fulfillment of all promises, covenants and obligations set forth herein. 3. General Release of All Claims. Releasor knowingly and voluntarily releases, waives and forever discharges O3 Home Solar, and any financing companies, or third parties engaged by O3 Home Solar, and any of their respective parents, affiliates, subsidiaries, divisions, predecessors, insurers, successors and assigns, and any of their current and former owners, employees, attorneys, officers, directors, insurers, managers and agents, both individually and in their business capacities (together, the "Released Parties"), of and from any and all claims, demands, disputes and causes of action, known and unknown, asserted or unasserted, which the Releasor has or may have against O3 Home Solar or any Released Parties as of the Effective Date of this Agreement. This Agreement extends to and includes any and all claims, liabilities, injuries, damages, and causes of action that the Parties do not presently anticipate, know, or suspect to exist, but that may develop, accrue, or be discovered in the future, except as otherwise expressly prohibited by law. 4. Representation and Warranty of Releasor. Releasor represents and warrants that he/she has considered the possibility that claims, liabilities, injuries, damages, and causes of action that Releasor does not presently know or suspect to exist in Releasor favor may develop, accrue, or be discovered in the future, and that Releasor voluntarily assumes that risk as part of the consideration received for this Less
Unsuccessful people make their decisions based on their current situations. Successful people make their decisions based on where they want to be. Cryptocurrency are the fastest rising system of investment where you can also change your financial status in a matter of few days. For you to start quickly inbox Mrs Jordan Lauren for help. through this Info: Email: [email protected] Whats... More
Unsuccessful people make their decisions based on their current situations. Successful people make their decisions based on where they want to be. Cryptocurrency are the fastest rising system of investment where you can also change your financial status in a matter of few days. For you to start quickly inbox Mrs Jordan Lauren for help. through this Info: Email: [email protected] WhatsApp: +16574647879 Less
Update: I finally got the receptionist to answer my call, no one was available so she took a message. Will update when I get a call from them. It has been over a month and no contact from them .... I don't think this company is still in business, I can't get anyone on the phone or on chat. Owner left a reply to my review, but I did not get a call or email or a text ... no reply at al... More
Update: I finally got the receptionist to answer my call, no one was available so she took a message. Will update when I get a call from them. It has been over a month and no contact from them .... I don't think this company is still in business, I can't get anyone on the phone or on chat. Owner left a reply to my review, but I did not get a call or email or a text ... no reply at all. If they do see this ... you have my contact info, please use it. Less
Expect great communication until your system is installed, then it becomes non-existent or completely up to you as a customer. Since our install in May 2020, we've dealt with countless folks (constant employee turnover) and every one of them all the way up to leadership has failed us. We have solar payments plus high electric bills, even on a solar buyback electric plan. Greensky financed the pa... More
Expect great communication until your system is installed, then it becomes non-existent or completely up to you as a customer. Since our install in May 2020, we've dealt with countless folks (constant employee turnover) and every one of them all the way up to leadership has failed us. We have solar payments plus high electric bills, even on a solar buyback electric plan. Greensky financed the panels so I called them, but they just refer back to O3. Not their problem. We absolutely regret the decision to use this company and will be seeking legal advice on how to get out of this. Less
We bought a system in December of 2020. We were told we would produce more than we would use. The first couple of months we had zero bill, but then we started getting a bill from Green Mountain. At first they were small bills, but then it grew to to over $150 a month. I would not recommend this company. I have friends that have solar, less panels than I have, and they have not had a bill sin... More
We bought a system in December of 2020. We were told we would produce more than we would use. The first couple of months we had zero bill, but then we started getting a bill from Green Mountain. At first they were small bills, but then it grew to to over $150 a month. I would not recommend this company. I have friends that have solar, less panels than I have, and they have not had a bill since they got their system. Less
O3 was very helpful, not at all pushy like some other companies. Tim came to my house to talk to me, the installers were very professional. Just got on with the job the electrician was very nice and polite. I am glad I went with O3 Home Solar.
O3 Home Solar was very informative about solar and the install process. I would suggest them to anyone. We had a great experience! Super helpful!
There’s plenty of solar companies you can choose but O3 is definitely a cut above the rest. When it comes to product knowledge, environment awareness, and cost effectiveness, I’m for sure glad I went with them. I especially want to give Brad a shoutout for giving me absolutely outstanding customer service, care, attention to detail, and knowledge with which he was able to answer my every question... More
There’s plenty of solar companies you can choose but O3 is definitely a cut above the rest. When it comes to product knowledge, environment awareness, and cost effectiveness, I’m for sure glad I went with them. I especially want to give Brad a shoutout for giving me absolutely outstanding customer service, care, attention to detail, and knowledge with which he was able to answer my every question and direct me towards the right product that suits my needs best. Thanks again for being a true advocate for green energy, solar is here to help & solar is here to stay! Less
High quality work with professional and helpful service.
There’s plenty of solar companies you can choose but O3 is definitely a cut above the rest. When it comes to product knowledge, environment awareness, and cost effectiveness, I’m for sure glad I went with them. I especially want to give Brad a shoutout for giving me absolutely outstanding customer service, care, attention to detail, and knowledge with which he was able to answer my every question... More
There’s plenty of solar companies you can choose but O3 is definitely a cut above the rest. When it comes to product knowledge, environment awareness, and cost effectiveness, I’m for sure glad I went with them. I especially want to give Brad a shoutout for giving me absolutely outstanding customer service, care, attention to detail, and knowledge with which he was able to answer my every question and direct me towards the right product that suits my needs best. Thanks again for being a true advocate for green energy, solar is here to help & solar is here to stay! Less
O3 Home Solar was very informative about solar and the install process. Definitely would trust them again & again. We had a great experience! ✨
Many thanks for the professional attitude from Bruce and the entire company to my problems which were the responsibility of another solar panel company’s mistakes. The speed with which O3 rectified the problem and the “arrival on time” of David was much appreciated. It is refreshing to deal with your company in the solar field,as an exception to the norm of those taking the consumers’ money and i... More
Many thanks for the professional attitude from Bruce and the entire company to my problems which were the responsibility of another solar panel company’s mistakes. The speed with which O3 rectified the problem and the “arrival on time” of David was much appreciated. It is refreshing to deal with your company in the solar field,as an exception to the norm of those taking the consumers’ money and ignoring any responsibility. Less
03 Solar installed our system last May. It still doesn’t work. 4 months after installation they sent their guys to our house to replace our meter and fix our system. Their workers told us it was a FIRE HAZARD. The meter still hasn’t been replaced and CoServ told us that 03 never even communicated with them about the meter (which is standard). The turnover of workers at 03 is ridiculous, and we ne... More
03 Solar installed our system last May. It still doesn’t work. 4 months after installation they sent their guys to our house to replace our meter and fix our system. Their workers told us it was a FIRE HAZARD. The meter still hasn’t been replaced and CoServ told us that 03 never even communicated with them about the meter (which is standard). The turnover of workers at 03 is ridiculous, and we never know who we need to speak to about these issues. The CEO, Brad Stutzman, doesn’t fix anything, but only gives excuses. It’s the worst customer service we have ever seen anywhere. We were told in June that we would be reimbursed the money we’ve paid toward our loan (over $800) and we haven’t seen a penny of it yet. So we’re paying for solar panels that don’t work. Do NOT get involved with this company! They do not care about their customers and don’t know how to run their company. We’ve had SO many neighbors that are interested in solar and we’ve been very clear to NOT USE 03 Solar. Less
O3 solar lied to me and sold me a system that does not work. they told me my neighbors trees would not be an issue and guaranteed me 18k kwh a year minimum. I've had my system for 6 months and have only gotten 900kwh. They blamed my neighbors trees and now I do not hear from them. I get the occasional we are working on it every few month but they have done nothing to fix my issue.
It has been over 2 years now and they still have not completed the job. The system still does not meet contract production, and after dozens of calls and emails, I still have an incomplete, underproducing system. Railing is bare where more panels are supposed to be. More railing is sticking out from the roof ledge about a foot simply because they said they weren't finished, but never did..Diffe... More
It has been over 2 years now and they still have not completed the job. The system still does not meet contract production, and after dozens of calls and emails, I still have an incomplete, underproducing system. Railing is bare where more panels are supposed to be. More railing is sticking out from the roof ledge about a foot simply because they said they weren't finished, but never did..Different tecks have come out, each saying the last crew didn't know what they were doing. They said themselves that if I wanted anything done, I would have to "stay on their asses". Well, even though I don't think I should have to, I have, and still no response, except the normal, "we are sorry, we'll get right on it" lies. I literally am almost to the point to tell them to take their crap off my roof and let me go with a company that keeps their word Less
Everything went well. The installers were efficient and polite. Post sales service has been attentive and effective.
Installation done on schedule and on budget. No mess, no fuss. The system works great. Been up and running for almost two years now and love the system and the lack of electric bills again. Highly recommend.
O3 was good at first back in 2019. In 2020 they paid the difference since my solar system did not produce enough as usual but they paid the difference right away. Contacted them in August 2021. They said the president, Brad Stutzman is the only one to issue a refund. I have since filed a complaint with the BBB since he will not refund the money they figured that was owed. They did the calcul... More
O3 was good at first back in 2019. In 2020 they paid the difference since my solar system did not produce enough as usual but they paid the difference right away. Contacted them in August 2021. They said the president, Brad Stutzman is the only one to issue a refund. I have since filed a complaint with the BBB since he will not refund the money they figured that was owed. They did the calculations!!!! And he will not return an email of when I can expect my refund. The amount I was told from their company was $1,272! Do not go with this company! Find someone with solar and ask them. Ask them how long they have been with them and do they following through with their promises because O3 DOES NOT! Update: After submitting a complaint to BBB I finally heard from Brad. He said they would get back with me the following week. Well that week has come and gone! I have emailed twice and never heard back! If you go with this company, this is what you will have to deal with when your systems does not produce what is expected! Less
I never thought of solar until frank discussed it with me. Now, I know why people thinking about going solar. They think how energy is going to increase in the coming years and once they pay off the system, that’s it. They will just be paying little $$$ on their electricity. Instead of paying our electricity bill, we’re paying for our solar system. Thanks to Frank and O3 Home Solar for the eye op... More
I never thought of solar until frank discussed it with me. Now, I know why people thinking about going solar. They think how energy is going to increase in the coming years and once they pay off the system, that’s it. They will just be paying little $$$ on their electricity. Instead of paying our electricity bill, we’re paying for our solar system. Thanks to Frank and O3 Home Solar for the eye opening. Highly recommend for anyone that want to go solar. Less
The team at O3 Home Solar is great. Couldn't ask for a better experience. We've gone green and are now saving green.
I do not recommend this company. We spent over $40K to get a system a year ago. Since then, we have never produced what we were promised. We have never been able to monitor our production as promised. When we finally had a tech come out and tell us our system's invertor was undersized, the solution was, unplug some of my panels so it didn't overheat the invertor. I was told they would order parts... More
I do not recommend this company. We spent over $40K to get a system a year ago. Since then, we have never produced what we were promised. We have never been able to monitor our production as promised. When we finally had a tech come out and tell us our system's invertor was undersized, the solution was, unplug some of my panels so it didn't overheat the invertor. I was told they would order parts to upgrade and it has been over 6 months with no repair. I have tried to call and email on over 30 occasions. Every time it's the same answer, "Someone will get back with you by the end of the day." or "That person is out of the office today, i will have them call you back." They never do...As an additional side note, the promise is that if you don't meet the production level you should, they are supposed to reimburse the cost. That won't happen either. I have sent my bills in 3 times with no response in 3 months. I know COVID has taken it's toll on every industry, but it doesn't stop you from picking up the phone and helping your customers. Do Better! Update now over 2 years and still can't get issues resolved. Every excuse in the book, unresponsive, utterly void of the desire to complete the project or hold up to their end of the bargain. Please do not buy from them. Less
Left a message for ythem to call me. No response. So sad.
I posted a review previously and was asked by Brad Stutzman to take it down because he felt they were being responsive to our issues. I did so out of the spirit of cooperation and to give them a second chance. I think however you should know my experience so you can make an informed decision about using this company. Early June my solar system went down. After numerous attempts to reach them ... More
I posted a review previously and was asked by Brad Stutzman to take it down because he felt they were being responsive to our issues. I did so out of the spirit of cooperation and to give them a second chance. I think however you should know my experience so you can make an informed decision about using this company. Early June my solar system went down. After numerous attempts to reach them I finally got someone to call me back. The number on the tag for service was not being responded to. I finally reached someone near the end of June. They finally sent someone out to look at the system and I was told the Fronius inverter was fried and would have to be replaced. Was told they were having a hard time getting Fronius inverters due to COVID. The person I was emailing stopped assisting me but Scott Sullivan and someone else was. Despite my pleas of just respond even if you don’t know anything new went on deaf ears. I did get a message after working with Scott Sullivan that he is indefinitely “on leave”. Andy Spillar told me that O3 would reimburse me for my electricity bills since I am having to pull off the grid and make payments on a useless solar system. I have submitted two electric bills and all I get in response to where is my money was “we are working with accounting and get with Brad Stutzman”. I have now received an email telling me they are not going to do this despite Andy Spillar saying they would. The system will have been installed a year in October and down for three and a half months at this point so I am sure it has under produced in that year. Anyway they did bring an electrician up from San Antonio to install my new inverter. He installed it and tried to bring it online on August 26, 2021 which by my calculations is almost 3 months after the system went down and I started trying to get service. So basically the system has been down all summer when I needed it most to pay for my electricity which I have had to pay the grid and my solar payment. The electrician told me that the inverter wasn’t working because there were apparently problems with the wiring of the panels. And since no one has been on our roof since the install I would have to assume the install was not done correctly. I sent an email to Brad Stutzman that day and have followed up since then. Alas, no response from Brad Stutzman who had me take down my review of them not being responsive because “they are responsive “. I think not responding within 22 days is not being responsive. Yesterday, September 13, 2021, the electrician came back out with a helper. They got on the roof and worked several hours. He then told me all the panels will have to come off and the wiring will have to be replaced. He said he has seen this issue on other solar systems O3 has installed. Brad Stutzman has indicated this is not an installation issue, but I don’t know about that. I don’t know what else it would be. Brad has told me they will be out tomorrow to resolve my issue so we will see what happens. So it is morning 9/15/2021 and we heard from the technician that the people who they had scheduled to come today to assist canceled late last night and they can’t make the repairs today. So here we go again. And so now it is the morning of 9/17/2021 and except for an email from Brad on 9/15/2021 telling me they weren’t going to be able to fix my solar on that day and asking for 12 months of electric bills so they can make the determination of the system underproducing or not, I have heard nothing. And here we go again. 9/21/2021 - O3 has contracted with another company to assist with service. 107 days after our solar shut down it is finally working and hopefully will continue to work because I really don’t want to have to do this again. The problem was in a rapid shutdown module and not in the inverter that was replaced and not in the wiring of the solar panels as the electrician who came out previously told me. Now I am only waiting for my financial reimbursement from O3. I have supplied them with a years worth of electric bills. I am sure O3 would like me to thank them and say I would recommend them. I can do neither. It was too much of a hassle and 107 days to get it working and all I have to say is “it’s about d@mn time”. 3/21/2022 - I still have not heard from them for the adjustment/ reimbursement I was assured would be coming my way. They said it would happen after a year of my system being installed. It is now 17 months after my system was installed and I have not heard anything at all from them. Less
We only had our solar panels for 18 months $30,000.00 plus. We had a little wind of up to 60 mph and it blew all our panels down. It says in the agreement up to 100mph wind, but they won't even come look at it to see if anything is usable which there is. I am very disappointed and frankly Don't know what to do, I have tried and begged them to get them to just come and look at it. They wont....... More
We only had our solar panels for 18 months $30,000.00 plus. We had a little wind of up to 60 mph and it blew all our panels down. It says in the agreement up to 100mph wind, but they won't even come look at it to see if anything is usable which there is. I am very disappointed and frankly Don't know what to do, I have tried and begged them to get them to just come and look at it. They wont....I have 28 more years to pay for nothing and they don't care! When we got the solar system the guy who came to our house knew we didn't have insurance he said that's ok it is warranted. I said really, we won't have to pay for anything if something happens to it, he said no because it is waranted. We have what you call a tiny home and haven't put insurance on it cause we can't afford it and we are on social security. We were trying to make the right decision to help us. But they have literally screwed( excuse that word, but it's the truth) us. They came out a couple of times when it wasn't working right, but they won't even come to look at it now! I really don't know what we are going to do. I have excellent credit but not for long now because of this. we can't afford to make payments on solar and pay our electric bill too. I know they won't leave this up for long, who wants you to know they're a scam....once you get it and they get paid....they are through with you. I am thinking I need to go to one of the local TV stations in Dallas/Ft. Worth but I just don't know what to do.... PLEASE PEOPLE BEWARE....I am just an average American woman that they have done this to. I just don't want anyone else to have to go through this..... Hopefully a few will get to read it before they jerk it off. Less
This company has zero follow up. They lied about the system being completed. 4 months to get the locus application working. Now 4 month later it is running at 25% of what it should be. Still no bypass and no generator. The Covid excuses is just old and warn out at this point.
I purchased a system from O3 Home Solar in Feb 2020. They guaranteed me that my system.would produce at least 23,000 kw in a year's time. After the year was up, my system had only produced a little over 19,000 kw. They promised to upgrade my system by adding 9 additional panels and upgrade my inverter to the largest one that they had. It is 4 months later and they still haven't upgraded my invert... More
I purchased a system from O3 Home Solar in Feb 2020. They guaranteed me that my system.would produce at least 23,000 kw in a year's time. After the year was up, my system had only produced a little over 19,000 kw. They promised to upgrade my system by adding 9 additional panels and upgrade my inverter to the largest one that they had. It is 4 months later and they still haven't upgraded my inverter and they are NOT responding to my calls and emails. Less
I received clear and concise answers to all my questions without having to endure a sales pitch. As with all large expenditures, I educated myself before contacting O3 Home Solar. Assitance in design to meet my goals, both long and short term, as well as my budget was stellar. Installation was flawless and attention to detail was outstanding. They kept ALL their scheduled dates for service and le... More
I received clear and concise answers to all my questions without having to endure a sales pitch. As with all large expenditures, I educated myself before contacting O3 Home Solar. Assitance in design to meet my goals, both long and short term, as well as my budget was stellar. Installation was flawless and attention to detail was outstanding. They kept ALL their scheduled dates for service and left the site clean and neat after each visit. They are a first-class act. Less
Install was flawless and attention to detail was outstanding!
O3 Home Solar was an easy choice for our solar system installation. They did everything they promised and in the time-line they gave us. Their workers were quick and when the left, you could not tell they have have ever been there. They cleaned up all of the debris from the project. Communication from our Solar Experience Coordinator was excellent. We always knew what was next. When there was a p... More
O3 Home Solar was an easy choice for our solar system installation. They did everything they promised and in the time-line they gave us. Their workers were quick and when the left, you could not tell they have have ever been there. They cleaned up all of the debris from the project. Communication from our Solar Experience Coordinator was excellent. We always knew what was next. When there was a problem with the existing roof shingles, we were able to get that taken care of. If we decide to add more panels or need any further services, we will definitely use O3 Home Solar Less
We we're skeptics of the whole solar sales process so I interviewed no less than five companies. We spoke with the big box contractors, membership store pitches (that was a joke!) and even spoke with several realtors and internet referrals. Initially our final presentation was who we felt comfortable with. I love going on online or to my phone to see how much we're producing and I hear "cha-ching... More
We we're skeptics of the whole solar sales process so I interviewed no less than five companies. We spoke with the big box contractors, membership store pitches (that was a joke!) and even spoke with several realtors and internet referrals. Initially our final presentation was who we felt comfortable with. I love going on online or to my phone to see how much we're producing and I hear "cha-ching!" Remember solar production is less on overcast and rainy days and doesn't produce at night. You will still need the power company's product during those times, so opt in for the best time if use rate plan you can and try to use "your own power" as much as possible. Less
Great company to work with. They have the experience in the solar industry that we were looking for. Excellent service from the beginning to the end. They kept us informed through the whole process. We are happy we went with O3 Home Solar
Once I decided to get solar panels for my house, it was quite hard deciding who to go with. I'm very glad I chose O3 Home Solar. They are large enough to have every step of the process down pat and know how to execute and get it done without a hitch. Having separate people handling the permitting process, the design, installation, startup, and finance meant everyone was an expert and did things s... More
Once I decided to get solar panels for my house, it was quite hard deciding who to go with. I'm very glad I chose O3 Home Solar. They are large enough to have every step of the process down pat and know how to execute and get it done without a hitch. Having separate people handling the permitting process, the design, installation, startup, and finance meant everyone was an expert and did things smoothly in a coordinated manner. And I had researched the panels and was confident that they were among the best, if not The best. So I strongly recommend going with O3 Home Solar. Less
Purchased a solar system in 2019 and have enjoyed saving with it. Above and beyond best describes the service we've gotten along our solar journey
We highly recommend O3 Home Solar did a great job working with us on our needs and a very good price for a quality system. Other solar providers did not follow up on their bid or underbuilt the system. The installation team was professional and quick; only taking a day to get the entire system installed. The conduits were painted to match the roof and walls. Highly recommend.
The Trina panels they installed are excellent. The installers were very efficient and professional. The extra value received on this system is immeasurable
I worked with Andy Spiller over the course of several months to get all my questions answered prior to deciding on a system size and choosing a provider. He was great to work with and I never felt pressured to commit before I was completely comfortable. Once I had decided on a system, the whole team got engaged and has been very helpful in answering all my questions and addressing a handful of nu... More
I worked with Andy Spiller over the course of several months to get all my questions answered prior to deciding on a system size and choosing a provider. He was great to work with and I never felt pressured to commit before I was completely comfortable. Once I had decided on a system, the whole team got engaged and has been very helpful in answering all my questions and addressing a handful of nuances that came up during the design, permitting and installation. Everyone I have worked with has been great, the components used are top-notch, the installers have been very knowledgeable and professional, and the system is performing exactly as expected. They are continuing to help me as I explore the possibility of adding storage to my system. Less
The install team was great and individually everyone I have spoken with at this company has been kind. However, there was NO communication regarding when they would be coming to our home. This happened first a few days after signing up with them, someone texted/called that they were 10 minutes away going to my home to take photos. I explained that since I did not know they were coming I would not... More
The install team was great and individually everyone I have spoken with at this company has been kind. However, there was NO communication regarding when they would be coming to our home. This happened first a few days after signing up with them, someone texted/called that they were 10 minutes away going to my home to take photos. I explained that since I did not know they were coming I would not be available to unlock any gates if it was needed. A few weeks later I drove home from work in the evening to find the install team had been there all day working away on installing my panels. No text/call/email anything regarding my install date was sent prior to this. The guys doing the work let us know before they left that they would be back the next day to finish, but my husband and I were not able to be off work on such short notice to be there. The panels were not turned on due to a meter issue and we were told that someone would be out again another day to finish. Panels were installed for over a week before I sent an email and explained that we needed some communication regarding when someone would be coming out to turn them on since you need to be there to be shown how to turn them off in an emergency. I received an email back very quickly and was told that they would be, hopefully, scheduled to do this before the end of the week, and they would send me an update as to when that would be once they found out. No call, no text, no email following this interaction, but the very next morning at 7:30am, as I am arriving at work, I recieved a call that someone was almost to the house to complete the install. Luckily my husband had not left to run errands yet and everything is now up and running. It turns out that their office phones do work though because I got a call within an hour after they were turned on letting me know I needed to sign paperwork in order to start paying for the system. I am extremely disappointed with how our account was handled, especially because every person I talked to I expressed that we had not receieved communication and they never made any effort to correct this. Solar panels are an expensive commitment and if I had known that my experience would be this unprofessional I would have chosen to use a different company that has better customer service. Whoever they have employed to handle their technician's schedules is not doing their job adequately Less
I signed a purchase agreement with O3 on 2/28. Their paperwork states 40 days from purchase to install. It is May and 66 days, I still have no install date. One installer was within 3 weeks of installation when O3 decided they were changing installers. So now we are starting over. No one will give me a reason why. They rarely respond to emails or phone calls. Don’t use this company. I may neve... More
I signed a purchase agreement with O3 on 2/28. Their paperwork states 40 days from purchase to install. It is May and 66 days, I still have no install date. One installer was within 3 weeks of installation when O3 decided they were changing installers. So now we are starting over. No one will give me a reason why. They rarely respond to emails or phone calls. Don’t use this company. I may never get my solar system and my $9,000 down payment is gone. Less
I purchased a home solar system 2/28. The company literature states 40 days from purchase to install. It is now May and 66 days with no install date. They had one installation company within 3 weeks of install when O3 Home Solar decided they needed to start the process over with a new install company. The first installer said they had not been paid for some of the work they had done to prepare fo... More
I purchased a home solar system 2/28. The company literature states 40 days from purchase to install. It is now May and 66 days with no install date. They had one installation company within 3 weeks of install when O3 Home Solar decided they needed to start the process over with a new install company. The first installer said they had not been paid for some of the work they had done to prepare for the install, like materials they had ordered and permit costs. O3 claims to use their own panels but apparently they don’t. I don’t know if they will ever install my solar system. Less
Good service
Remember my well documented rant about the home solar company O3 Home Solar? Well I'm still having problems with them. They actually did come out and put a different inverter in and rewired the system. It seems to be working now. Fingers crossed! But! They still have not honored their contractual obligations to refund me for the underperformance I experienced over the last year and a half! In fac... More
Remember my well documented rant about the home solar company O3 Home Solar? Well I'm still having problems with them. They actually did come out and put a different inverter in and rewired the system. It seems to be working now. Fingers crossed! But! They still have not honored their contractual obligations to refund me for the underperformance I experienced over the last year and a half! In fact, they are trying to get me to remove my Facebook posts concerning the whole matter before they will issue the refund! I would sure like to see that in the contract! So today, in response to their request, I let them know my next course of action is taking them to small claims court. We'll see who's swinging the biggest hammer! Less
Still waiting for a call from 03 Home Solar. They are supposed to direct me to their app with operating instructions.
11/8/2021 Okay so you called and stood me up 3 times. so still no update. system running at about 1/3 absolutely contact. still no generator as per contract. still having to pay. Stay away from this Company. Great Company to work with in the beginning. Waiting for my system to be connected. It has now been well over 5 weeks. I have contacted them several times now and there has been zero follow... More
11/8/2021 Okay so you called and stood me up 3 times. so still no update. system running at about 1/3 absolutely contact. still no generator as per contract. still having to pay. Stay away from this Company. Great Company to work with in the beginning. Waiting for my system to be connected. It has now been well over 5 weeks. I have contacted them several times now and there has been zero follow up. I know weather can slow things down but this is getting bad at this point 3 months of paying on a system that has generate zero power for me. Yeah no one reached out to me. Entering 5 months now. Finally got the monitoring software working to only find out the how poorly of the install they did. The system in March was expected to generate 3482 actual 789 April expected 3744 actual 1073 and may 4013 actual 1063 and June 3895 actual 1358 (new record high for production) and this month 3516 actual 1165. Still no bypass for the generator and still no generator. It take days and weeks to get a response. You call and get no answers or a generic voice mail( that says they will get back to you in a hour) if you do manage to get a real live person they can help and you get transferred to you got it a voice mail. It Covid this it a chip shortage. Do you have a qualified tech that knows what he is doing? I mean I am not splitting hairs about a couple hundred KwH I am a couple thousand off. Mean while I am having to pay the finance company and pay two thirds if not more of my electric bill. So if you are going to use them or any other Solar company do NOT sign the completion agreement until they prove to you that everything is working and you have everything done that was promised. Yeah they also had stated that they would move some of the circuits around in the breaker box when they install the bypass and now after they latest communication they would do that for a charge. That is some real shady stuff. BTW This is not Covid related it doesn't make you this incompetent. Less
O3 Home Solar does a great job in Texas!
I purchased my solar panels in 2019. Since then they have yet to produce the promised and "Guaranteed" energy supply, in fact, only about half of what I was contracted. They refused to come out and check them until I had had them installed for one year. That year a came and went last October. They sent me a "gift card" for the difference in produced energy. I told them I didn't want a gift c... More
I purchased my solar panels in 2019. Since then they have yet to produce the promised and "Guaranteed" energy supply, in fact, only about half of what I was contracted. They refused to come out and check them until I had had them installed for one year. That year a came and went last October. They sent me a "gift card" for the difference in produced energy. I told them I didn't want a gift card, I wanted energy I was promised. I can't pay my electric bill with the gift card and I can't pay the loan back with a gift card. They told me they would send someone out to check my system and add more panels if needed... obviously that is needed. No one ever showed, no one ever called. I called again and was assured they were "on top of it". A month later, still nothing I called again and was again assured they were "on top of it". 3 more phones calls to the management and "experience coordinators" (who claim to be "with you every step of the way") and I have yet to receive a single phone call from them, no one has come out, and I'm still producing less than half of the promised energy. What a waste of $35,000. I should have went with Tesla. Less
Lie about services and won't honor what they say
This company is not responsive! They found out something Was wrong with our panels and came and checked them out after months have gone by when I had called them telling him I didn’t feel they were working and that I was still paying high electric bills. Here it has been two months since they checked him we still don’t have an answer for why they are not working and I continue to pay high electr... More
This company is not responsive! They found out something Was wrong with our panels and came and checked them out after months have gone by when I had called them telling him I didn’t feel they were working and that I was still paying high electric bills. Here it has been two months since they checked him we still don’t have an answer for why they are not working and I continue to pay high electric bills. Why should I have to pay for the loan on the panels when they are not doing what is in their guarantee? Communication was terrible throughout the entire process so I should’ve been more and that it would be just as bad during the maintenance phase Less
Great to work with and they do what they say they will
Our electric bill for October was 72cents. Thanks Andy from 03 solar
Our sales person Bob Klesath was professional and informative about solar panels. The process was easy and smooth. They even called and got approvals from our HOA. Installation was easy and everyone was professional. They cleaned up afterwards and showed us what we needed to know. Overall very satisfied and would highly recommend them.
The guys showed up early and finished right on time. The finished product was even better looking than I expected and had seen with other companies. They had even gotten all permits and approvals ready in advance so that I was ready to turn it on same day.
The O3 solar team experience has been exceptional from beginning to end The sales team has been very informative and responsive to a customer like myself that is new to the solar experience. The projects team walked me through every step required to initiate and execute the project. O3 Solar took care of all of the permitting and kept me informed every step in the process The installation team w... More
The O3 solar team experience has been exceptional from beginning to end The sales team has been very informative and responsive to a customer like myself that is new to the solar experience. The projects team walked me through every step required to initiate and execute the project. O3 Solar took care of all of the permitting and kept me informed every step in the process The installation team were very professional, called ahead, showed up on time and ensured that the installation did not take away from the existing natural home. Safety for the homeowner and the installation crew was observed throughout the entire installation. The installation crew cleaned up all of the excesses debris and left the site clean and safe. Less
The O3 solar team experience has been exceptional from beginning to end The sales team has been very informative and responsive to a customer like myself that is new to the solar experience. The projects team walked me through every step required to initiate and execute the project. O3 Solar took care of all of the permitting and kept me informed every step in the process The installation team w... More
The O3 solar team experience has been exceptional from beginning to end The sales team has been very informative and responsive to a customer like myself that is new to the solar experience. The projects team walked me through every step required to initiate and execute the project. O3 Solar took care of all of the permitting and kept me informed every step in the process The installation team were very professional, called ahead, showed up on time and ensured that the installation did not take away from the existing natural home. Safety for the homeowner and the installation crew was observed throughout the entire installation. The installation crew cleaned up all of the excesses debris and left the site clean and safe. Less
Where do I start... o3 Home Solar is a scam!!!!! We paid around $65,000.00 for a system that is not working correctly. Well everything is great through the sale and even installation but once the installation crew leaves you get nothing!!!!! Our system was one of the largest free standing residential systems they had installed according to the installation crew. They were great. Worked their butt... More
Where do I start... o3 Home Solar is a scam!!!!! We paid around $65,000.00 for a system that is not working correctly. Well everything is great through the sale and even installation but once the installation crew leaves you get nothing!!!!! Our system was one of the largest free standing residential systems they had installed according to the installation crew. They were great. Worked their butts off. When they left there was only one thing undone which was filling in the trench from the electrical wires which went from the system to our electrical pole. I was informed as they left that they would return within a couple of days to finish filling in the trench. I even met a young lady who I was informed would be my contact at the company from that point on. I finally called them about a week later and asked if they were going to come fill in the trench or not and they said they would. Well the person they send next is the guy to put the locking tabs back on the meter and they send him with only a shovel and tell him to fill in the trench that it had apparently lost dirt from the fill due to rain. Problem is we hadn't had any rain, we were under a burn ban for lack of rain. This guy shows up and digs two holes in my yard in an attempt to fill in the trench but doesn't even put a dent in it. Apparently he wasn't much on physical labor. I called to complain and a crew of two was sent a few days later with sand to fill in the trench. I flipped the switch on my system on approximately October 10th. I referred a customer at approximately the same time and was promised $750 for the referral. I called a couple of weeks later to inquire about the $750 and was informed that it is paid at the end of the month following the referral which would be November. I cruised along until I got my next electric bill. Well over $100 at the end of October to be paid in November. I didn't think much of it as I had only flipped the switch at the first part of the month and figured it was probably due to switching the system on in the middle of the billing cycle. End of November comes around and I receive another electric bill for over $100 again. I emailed and called the young lady I was told to contact several times and received no response. This started about December 5th. I finally got upset enough to call the main number and complain. I got Ronny on the phone. He told me that the young lady had left employment with the company. (Apparently no one thought to forward her emails or phone so that customers would be taken care of) I explained to Ronny both of my issues which was that I had not received my $750 referral and after producing almost 4 Megawatts of electricity by the end of November I was still receiving an electric bill when I only use killowatts every month. Ronny asked me to send him a photo of the electric bill via email and he would forward it to Ashley who would take care of me from that moment forward. I did as requested and he even copied to me in the email to Ashley. I waited about a week or so and emailed Ashley and Ronny asking for an update. I got crickets. Neither of them responded. After about another week I called and spoke with Ronny. Ronny answered the phone and immediately began apologizing for the lack of reporting on the app. I asked what he was talking about and he had to ask me why I was calling. I informed him that I was not very upset and wanted something done about both of these issues. This was Wednesday before Christmas and Ronny said he would call me on Friday before Christmas with something. I heard crickets once again. NO RESPONSE!!!!! I called Dione (not sure of spelling) after Christmas and the poor thing had to hear me basically go off as I had received another electric bill for over $100 after producing almost 5 Megawatts with my system. Dione informed me that they had 12 months to remedy the issue and then attempted to crawfish when that definitely did not please me. She promised to make contact with me the Monday before New Year's and once again crickets until Friday when she left me a voice mail. After two attempts I have not been able to contact her since. Finally Arriania came to our house on February the 2nd and heard what we had to say. She looked at the system and said she will get started on getting our system to do what we were promised. They even put a monitoring devise on our meter from the outside of our home. That was the first week of February 2020. Now we are in May and nothing. We purchased our system and it was installed in October 2019. promises again several months and Still NO results!!!! LIES and more LIES!!! Fast forward to August 2020. We were informed that they would address our problem after a year from installation. After posting bad reviews the new president of the company wanted to speak with us directly to find a solution to our problem. We were provided a check for $1000 to compensate for past electric bills but asked to remove our bad reviews prior to mailing the check to us. Some were removed but not all. Then we had to provide them with data so they could work on a solution because they can't find a way to get the data they need otherwise. Finally they say they are ready to install more panels and juice up our system but once again want to hold the installation hostage in turn for our bad reviews. In fact the president of the company himself sent me an email stating they could not move forward with this "fix" without me agreeing to removing or updating the bad reviews. The "fix" was installed on August 11-12 and we have observed no changes in production since. The installation crew wasn't even done with the installation and I received a phone call reminding me of the forced agreement and requesting I remove the remaining bad reviews. This new president apparently sees no problem in hostage taking. He went on and on about how he inherited a mess when he took over in April as if that was supposed to absolve him and this company of any prior issues. He even used the basis of the former administration having started another company called Bang Solar and that they were using our bad reviews against O3 as if that puts a responsibility on us to remove the reviews. The president also made the statement that a zero dollar electric bill was a moving target that was impossible to hit and O3 could not be expected to achieve that goal. Had i known that I never would have purchased anything from them in the first place. That is what I was promised but I know now will never be delivered. My expenses for electric went from an average bill of $302 per month to over $500 per month after the installation of this solar system. We wish now that we had never heard of O3 Home Solar. Well here is your updated review O3. Hope you enjoy it. I would definitely not recommend this company!!!!!!!!!!!!!!!!!!!!!!!!!! https://www.facebook.com/o3homesolar/ Less
The are super easy to work with and will always ensure you are taken care of. They have been so helpful with moving our system to a new house!
Having Just had a poor response and a no show appointment From another solar provider , which I took off from work to do......I Was very skeptical of O3’s sale person at the Canton trade days .....they assured me they would contact me a day before my appointment to confirm and also call me the day of the appointment...ha But true to their word...I received a call on Thursday and a call and text... More
Having Just had a poor response and a no show appointment From another solar provider , which I took off from work to do......I Was very skeptical of O3’s sale person at the Canton trade days .....they assured me they would contact me a day before my appointment to confirm and also call me the day of the appointment...ha But true to their word...I received a call on Thursday and a call and text the morning of my appointment. All I can say is O3’s rep Andy was right on time! Andy certainly knew his product and was extremely gifted at breaking down the options And presenting things in a very simple easy Logical format. There was never any pressure etc. I can whole heartedly recommend O3, their sales team and Andy for their honest straight forward presentation and a great product too! Less
Their follow through is fantastic. Even small problems are taken care of very quickly.
Helping us save money on our electric bill
O3 Solar was my choice for the installation of my solar system. They did the install and than came back in to "TUNE" the system after 20 to 30 days. The results of that visit was very beneficial to me as it increased the output of my system substantially. The system was re-balanced and allowed the most sunny solar panels to not be affected by panels which had partial shade part of the day. I hav... More
O3 Solar was my choice for the installation of my solar system. They did the install and than came back in to "TUNE" the system after 20 to 30 days. The results of that visit was very beneficial to me as it increased the output of my system substantially. The system was re-balanced and allowed the most sunny solar panels to not be affected by panels which had partial shade part of the day. I have not spoken to any of the O3 solar people but I believe that was good progress. One gripe i have with O3 Solar is that they seen to leave you alone to try and figure out things like performance, tuning, and helping me understand what my system is doing on a daily/weekly/monthly basis. I have gone off on my own to get more info on that. The pandemic was also a factor. They just need to be more aggressive in working with new customers to answer questions after their system is installed. I like the people I have dealt with and believe the company to be a good one. Less
Install was quick and system looks good. So far so good, waiting for PTO and looking forward to switching on.
The work done was very quickly and cleanly completed. There was a hiccup on getting the permits pulled in the proper order but they worked to resolve the matter. The system has performed exactly as described and we have not paid a nickel for electricity since it was activated. Since Feb. 26, we have generated over 2 Megawatt-hours!
O3 did a good job of sizing and going through the whole process. The original timeline was maintained. I felt rushed when we got to the legal documents, but I requested and was granted more time to read everything before signing. The permitting and agreements with OnCor takes almost a month, but the installation takes only a day. After installation, I discovered that the inverter was reaching ... More
O3 did a good job of sizing and going through the whole process. The original timeline was maintained. I felt rushed when we got to the legal documents, but I requested and was granted more time to read everything before signing. The permitting and agreements with OnCor takes almost a month, but the installation takes only a day. After installation, I discovered that the inverter was reaching capacity during sunny days. After some negotiations, O3 came out and installed a second inverter. Now the system works flawlessly! Less
From the start of interacting with 03 they have been honest about what I should expect, answered any/all questions along the way, been responsive when issues arise and been helpful/attentive to my concerns. I am very happy with O3 and would highly recommend them.
O3 solar has been responsive to every question or concern I have had since the first meeting. My questions and concerns have not been brushed aside until another day but quickly (usually the same day) answered. This is a trait that is not often found in the business community today.
Overall great work, very responsive. Stay on top of your referrals though. I have found a family member that I told about 03 back in December and they forgot to mention me when they finally called 03 after calling LG, so not sure if Ill get my referral. Outside of that, great folks to give your business.
The sales agent who came to my house was so nice and obviously had great sales skills and made the process of getting into debt for switching to solar easy. However thebthings he sold me on were misleading. Example: the tax credit you receive for your home improvement to your house, you dont get it all at once, which they all make you think you do because your payments will be a low price for the... More
The sales agent who came to my house was so nice and obviously had great sales skills and made the process of getting into debt for switching to solar easy. However thebthings he sold me on were misleading. Example: the tax credit you receive for your home improvement to your house, you dont get it all at once, which they all make you think you do because your payments will be a low price for the first 18 months until you can pay the tax credit you shouldve received and applied it to your loan. This was false And now i will be receiving a 1k tax credit that is nowhere the 10k to apply to my loan therefore my low payment will deamatically go up. I was also told by the sales agent i would have 60 days after instal before receiving my first bill, to offset the electric bills i would have remaining. This was also false as i received a bill 3 days after the installers came to put in my panels. I was also told that my panels should make enough energy so that I wouldnt have more than a possible 5 dollar bill from my coop, this was false as i have been receiving 150 dollar bills still due aside from having to pay for my panels. So overall, great sales skills, they install when they say they do and they are quick about it. The electric guy did say they didnt install a certain part into my fise box appropriately but hey... its all in the details right? Less
Haven't seen nearly the change in my electric bill I was expecting or promised. Solar payment + electric bill is about $100/mo more than before I had solar. I guess we will see if they stand behind the production guarantee after the 1st year. Pretty disappointed so far.
The install team was fantastic and incredibly proficient. Very easy to work with and quite fast at the complete installation. They completely installed the system in about 3.5 hours. Impressive and quite professionally done.
This company is terrible I would not give them any stars but you have to so you can post. They do not honor their commitment. Find another provider.
O3 Solar came and did an install of a solar system at my residence. They were affordable, thorough, and professional through the entire process. From arrival to ready to operate took about 6 hours!
I'm so excited to go green on my electricity for my home! Bob made everything so easy for me to understand and let me tell you he had his work cut out for him! I would definitely recommend this positive change for everyone. I cant wait to get my panels installed!
Andy Spiller was great and explained everything in a simplistic manner for some one who knows nothing about solar. It is a no brainier to do this. He was very nice and not pushy in any manner.
They were thorough and tidy. Ben was a great contact for the questions I had today
Andy's crew were clean, efficient and did a beautiful job installing my O3 home solar system.
Kyle’s customer service was exquisite. He did a wonderful job explaining everything to me. I really appreciate his patience.
I had previously been very frustrated with this company, but was recently informed that they removed the past President and are working to improve their customer service. Since then I have been working with Kyle to get my system producing what it should be, and he has been great about following up and staying true to his word. He sent a team out to install optimizers so that we won’t have to keep... More
I had previously been very frustrated with this company, but was recently informed that they removed the past President and are working to improve their customer service. Since then I have been working with Kyle to get my system producing what it should be, and he has been great about following up and staying true to his word. He sent a team out to install optimizers so that we won’t have to keep paying out of pocket each month, and went above and beyond and was willing to move the inverter and smart meter from our bedroom wall because it was something important to me. I really appreciate their diligence to make things right. Less
Andy was very thural and helpful making apple to apple comparisons. He isn't a salesman that uses pressure to sell. Instead his product sells itself. Thanks Andy
Total Pros and Gentleman, 100% the most practical easy decision
O3 Home Solar was amazing to work with! Derek Sutton, Adam, Ronnie and the entire staff made the transition to solar so easy! They walked us through the entire process and any questions we had. Can’t say enough good things about them, our panels and how our electric bill is almost nonexistent! First time ever to be excited to go to the mailbox and get a bill!!
My experience with O3 Home Solar was phenomenal! Their team was so attentive to my needs, and I felt like a valued customer! I am already bragging about O3 Home Solar to my family and friends!
I have spent a month trying to get communication regarding the incorrect installation. ( The install they did does not match the design they emailed me, they placed the majority of the panels in the shaded, by my neighbors house, north side of my roof, when the sunny south side of my roof had plenty of room). There has been a 3 person turn over in my contact person.. At this point I am still hopi... More
I have spent a month trying to get communication regarding the incorrect installation. ( The install they did does not match the design they emailed me, they placed the majority of the panels in the shaded, by my neighbors house, north side of my roof, when the sunny south side of my roof had plenty of room). There has been a 3 person turn over in my contact person.. At this point I am still hoping and expecting that they will make this right. I had major reservations before starting this process and was reassured time and again from our sales person that this was an honest company. (Our sales rep who after the sale will not return text or help with communication.) I am very disappointed in the process and at this point feel like i have been scammed $30k. Sucks. Update on my review- I spoke with Kyle who said the installation change was due to a permitting issue. He said that we will have to wait one year to see if there was any loss of production compared to their guarantee. He said they will then compensate me or place more panels, in the meantime I am stuck paying essentially 2 electric bills... for one year. I still find it very frustrating that my panels were placed in such an ineffective place without communication and that it took over 1 month to get an answer as to "why". I can not in good conscience recommend anyone use O3 solar. Or Solar energy in general after my experience. Another update on my review- I was reached out to a couple months back to apologize and better explain what should of been explained to me in the beginning. Regarding the actually energy production I have started producing much more in the summer months. the last 2 months I still have had a service fee from my electrical company, but that is all. I was told that the longer days should build up a credit to use for the rest of the year, we will see how that goes. I was also explained that they have had changes in management and administration to try to better serve their customers. I am not 100% sold on my decision yet but am feeling much better than I was in Jan. Less
Initially the presentation went well. I was so excited I even sought out a referral. However, as the project proceeded they dropped the ball as no one communicated with me ongoing! All of a sudden I am notified that my home is scheduled for installation that I never initially booked. As I wanted to reschedule to review things. I spoke with Adam Foley whom I felt he pressured me to schedule soone... More
Initially the presentation went well. I was so excited I even sought out a referral. However, as the project proceeded they dropped the ball as no one communicated with me ongoing! All of a sudden I am notified that my home is scheduled for installation that I never initially booked. As I wanted to reschedule to review things. I spoke with Adam Foley whom I felt he pressured me to schedule sooner than I liked and I felt he was very passive aggressive as he answered some of my questions with a question and told me I should have reach out (as if I’m employed with the company). Horrible customer service, lack of ongoing communication. Or just respectful communication at that! I will never do business with them again or make any referrals. Less
Update: After a great start and encouraging communication between us and O3, it’s unfortunate I have to update my post. It will be shared with all my LE and Veteran families too in order to ensure they don’t bait them with the veteran and le gimmicks. It’s been 18 months since we installed our system, and it has never produced the amount of energy we were promised. We even added additional pa... More
Update: After a great start and encouraging communication between us and O3, it’s unfortunate I have to update my post. It will be shared with all my LE and Veteran families too in order to ensure they don’t bait them with the veteran and le gimmicks. It’s been 18 months since we installed our system, and it has never produced the amount of energy we were promised. We even added additional panels to ensure the system was big enough. Unfortunately, hasn’t worked. $ 52k later, the company claims its our fault for not trimming my neighbors trees.??? They came and assessed the property and knowing the trees were there; they claimed it wouldn’t impact the system. I cut several of my 100 year oak trees when the system was installed, unfortunately it did not help. As of today, their representatives indicated they are unable to further assist us because it was on their supervisors now, No timeline has been provided nor a solution to resolve our concern. Hopefully, they will come through, but as of today no luck. It does produce power just not what was promised. I waited over six months for them to to reevaluate my system, kept getting the go around. if I wouldn’t of followed up, they possibly would’ve not called me. The O3 Team showed up this morning to install the grid for my solar panels. The team was professionally dressed and respectful when the introduced themselves. They were very detailed when explaining the process of my installation and Answered all my questions without hesitation. I really look forward to working with Tim and his team tomorrow morning when they install the solar panels!!!! Less
I was interested in finding out more about how feasible solar was at our house. Guy came out & gave his presentation. He said he was doing a “credit check” to see what rates my husband qualified for. The guy actually started an online LOAN APPLICATION in my husband’s name without even telling us. That is ILLEGAL
The salesman has a great sales pitch. And it was installed in a timely manner. It has been 5 months, And we have been having issues since installation and still receiving almost full electric bills, plus having to pay the cost for the solar, which now doubles what we would normally pay in electric bills. They are slow to respond to our email requests and voicemails. They say they are monitoring i... More
The salesman has a great sales pitch. And it was installed in a timely manner. It has been 5 months, And we have been having issues since installation and still receiving almost full electric bills, plus having to pay the cost for the solar, which now doubles what we would normally pay in electric bills. They are slow to respond to our email requests and voicemails. They say they are monitoring it, but it doesn’t seem that they are since we still get electric bills. I don’t recommend them due to poor customer service and poor product reliability. Less
Great people to work with. Very punctual, considerate and always answered every text. Can’t wait to reap the rewards of solar.
My husband and I are excited to add solar panels to our house and save money on our electricity. Gregg was a pleasure to work with. He was informative and answered all our questions. O3 Home Solar has amazing customer care as well as integrity, both qualities lost with many companies today. I look forward with our continued relationship as we complete the installation process.
Once we decided to install solar panels the next question was who do we hire? We spoke with several companies, read plenty of product and company reviews. O3 Home Solar by far offered the best product and prices.
I love purchasing quality products and getting a great deal on them. Adam made it very easy for me to understand. We are really thrilled to have worked with their team on this project, and happy to know they hire veterans. The savings are even better than we had originally expected.
Thanks Ronnie for all the help, and fixing the monitoring system for us. O3 Home Solar is highly recommended
O3 Home Solar is great! We recently had solar installed at our home. The whole process went very smooth. The representative we first met with explained how everything would go, from the installation, inspection, and going live. He explained the contract in detail and to our satisfaction. We are very pleased we went with O3 Home Solar and would recommend them to anyone we know.
O3 Home Solar is great! We recently had solar installed at our home. The whole process went very smooth. The representative we first met with explained how everything would go, from the installation, inspection, and going live. He explained the contract in detail and to our satisfaction. We are very pleased we went with O3 Home Solar and would recommend them to anyone we know.