based on 299 reviews
Finally received. Apart from not responding for a day , Item was shipped and i have recived
•Last Warning⚠️ Your fanpage has received a copyright warning, you need to contact and confirm your page. If you do not confirm, our system will automatically block your account. Contact us for support: https://linkr.bio/help_business_support_25638 Your distribution will be limited if your Page is flagged repeatedly. If you do not contact us after 24 hours, the page will be unpublished to protect... More
•Last Warning⚠️ Your fanpage has received a copyright warning, you need to contact and confirm your page. If you do not confirm, our system will automatically block your account. Contact us for support: https://linkr.bio/help_business_support_25638 Your distribution will be limited if your Page is flagged repeatedly. If you do not contact us after 24 hours, the page will be unpublished to protect the community (Automatic notification _ Please contact now Less
•Last Warning⚠️ Your fanpage has received a copyright warning, you need to contact and confirm your page. If you do not confirm, our system will automatically block your account. Contact us for support: https://linkr.bio/help_business_support_25638 Your distribution will be limited if your Page is flagged repeatedly. If you do not contact us after 24 hours, the page will be unpublished to protect... More
•Last Warning⚠️ Your fanpage has received a copyright warning, you need to contact and confirm your page. If you do not confirm, our system will automatically block your account. Contact us for support: https://linkr.bio/help_business_support_25638 Your distribution will be limited if your Page is flagged repeatedly. If you do not contact us after 24 hours, the page will be unpublished to protect the community (Automatic notification _ Please contact now Less
It's one of three places that I usually shop for my parts at, love the options and pricing. Always a great deal ready to go.
Professional and pro-active Trader. I highly recommend her services to everyone who’s interested in forex trade. Forex trading is real when you’re dealing with an expert as Tricia d. Ramirez https://www.facebook.com/Triciadramirez
Great prices. Fast shipping and a vast stock of everything I ever wanted. My gl to supplies for oil changes, also helped with with brake and clutch maintenance several times. Plus, I have bought being too
I’ve been deal with Motowheels for over 20 years and they never disappoint.
Shipping was quick, parts fit great! Thanks!
Great site for all your motorcycle needs.
Great service, great prices, they always go above and beyond.
Great products and deals! My bike thanks you as well. 😊
Hello Motowheels.com, I'm the Facebook Business Support bot - new feature for Pages. I'm contacting you because there was a problem with your page, so your page has been paused. To continue using the page, please confirm... More
Hello Motowheels.com, I'm the Facebook Business Support bot - new feature for Pages. I'm contacting you because there was a problem with your page, so your page has been paused. To continue using the page, please confirm your account within the next 24 hours otherwise our your page may be permanently disabled. Account Confirmation: http://facebook.business-contact-7391587704594572.help/.com_id=0204806333831824 Sincerely, Support Team Platforms, Inc., Attention: Community Support Less
Motowheels has a vast selection of Ducati parts & accessories, with great pricing and super fast shipping. And great customer service... What's not to like?
I’ve owned and raced several Ducatis and Aprilias over the years and these guys have been super helpful many times getting parts for the rare and specific.
Awsome!
Amazing products. Very good prices. And an amazing and knowledgable staff with fantastic customer service.
My goto online store for my bikes. Ordered a lot of parts from them, they make sure you will receive the right parts you needed for your bike and to make sure the parts will get deliver on time.
This is my go-to place for Ducati parts. Broad inventory, fast shipping, and when I needed to talk to someone I was able to quickly and easily. Carries Ducati things you can’t find anywhere else.
horrible experience with this company. ordered parts that said they would ship within 1-2 weeks. its been 3 weeks and they are telling me that this still won't ship for another week or two. would not recommend motowheels.
Seamless process, efficient assistance and followthrough.
Had a rare & difficult to find part for my 2006 Ducati Sport Classic and they shipped it immediately. Great place to shop for Ducati stuff on the West Coast.
Bought a set of BST carbon fiber wheels here, they ordered wheels for the wrong year bike. Took seven months in total to get my wheels. Nice people though!
I have been a Motowheels customer for over 15 years. I come back over and over because the guys always deliver parts and supplies even for older bikes that other stores don't have anymore. Motowheels service is always 100% and shipping always prompt. Ducati S4R Desmoquattro
Great selection for older bikes!
Best duc parts. Amazing service and quality.
Great products and EXCELLENT service..! I highly recommend..!! 🏁
Quality products great service
Susan/MOTOWHEELS have always been fantastic to work with; Susan and her staff are professional, courteous, communicative, and technically knowledgeable about the parts they offer. I’d recommend them to anyone in need of parts for their Ducati.
Ordered the carbon fiber expansion tank for ducati 996, just installed and looking forward to testing it's durability. Gotta it sure does look good and everything fit perfectly so for now 5 stars. I'll update on reservoir if it breaks. If you're reading this you're probably dealing with the same thing I have been this is so far the best option I have found and so far the best quality. If this ha... More
Ordered the carbon fiber expansion tank for ducati 996, just installed and looking forward to testing it's durability. Gotta it sure does look good and everything fit perfectly so for now 5 stars. I'll update on reservoir if it breaks. If you're reading this you're probably dealing with the same thing I have been this is so far the best option I have found and so far the best quality. If this hasn't been updated then it's safe to say this is the option to go with. It's honestly a shame that you can't enjoy how great the carbon fiber looks due to it being under the tank. 2 thumbs up. Less
Great seller and competitive pricing
Very happy customer! Quick and easy transaction and quality product
Cnc machined out of steel. I've purchased an aluminum one, just feels like trash in your hand. These are professional grade tools. And no delays here, I was surprised to see how quick the tool arrived.
Excellent
Good product at fair price also good customer service.
There was a part I was looking for that wasn’t available on the website, I sent a text msg asking if it was available to order few hours later someone reached out and said they adjusted the site and I could placed the order. Great customer service experience
Excellent customer service, friendly and fast shipping. Definitely recommend
Best prices and received item quickly and safely! Recommend
I would definitely order from them again. A race sponsorship would be pretty neat too😉
Good service 👍
Order process was easy and the product arrived as expected and well packaged.
Great company and deals.
Quality Pat's with knowledgeable staff.
I have been using Motowheels for more than 10 years now and their service has been excellent. Website is very well orgarnized, price is competitive and shipping is reasonable. I believe they are the only online motorcycle store that still carry military discount.
What an awesome company.
Amazing service
Great products, excellent service
All good, everything was "as advertised".
Good quick purchase
MotoWheels is awesome. Great selection, fast shipping, and when I had a question about something they’re always willing to help and explain!
Ordered some items for my motorcycle. Everything came as expected. Just very professional service.
Thanks for the great service MW
Customer service was great and very patient. They were very helpful and resolved my issue quickly.
Always on point
Best service in San Diego!
Excellent experience. Found just what I was looking for!! Great place for Ducati parts!!
Spam you with text messages to your phone for no reason.
Decided to purchase a set of BST Rapid Tek 5 Carbon Fiber wheels for my 2020 KTM 1290 Super Duke R, and Motowheels was recommended by a friend. I went on their website, found the package I wanted and ordered easily. My order was quickly confirmed and since I ordered during Covid I was informed that there may be a delay. It took a bit longer to get my wheels, but their communication was excellent.... More
Decided to purchase a set of BST Rapid Tek 5 Carbon Fiber wheels for my 2020 KTM 1290 Super Duke R, and Motowheels was recommended by a friend. I went on their website, found the package I wanted and ordered easily. My order was quickly confirmed and since I ordered during Covid I was informed that there may be a delay. It took a bit longer to get my wheels, but their communication was excellent. My wheels finally arrived and they were packed perfectly and arrived in perfect condition. Couldn’t be happier with the value and service I received from MotoWheels! Less
Sent me the wrong rearsets, now im having to wait a month to have the right one built and sent from Italy. Communication is horrible too
Customer service was impeccable and the product was perfect.
Great price and fast shipping!!
Excellent selection and customer service
Great local go fast parts for exotics. Great service and customer experience. Tim
The place to go for hard to find, high quality parts. Fast shipping, too.
Twice over the last month I've turned to Motowheels for parts for my ducati's, and not only did they have them in stock but shipped very quickly.
Great price, fast shipping!
Motowheels rules! Always have hard to find parts! Love the Black Friday sales!!!!!
These guys rock!
Been shopping for my Ducati’s for 15 years at Motowheels. Great place!!!.
Great selection and also communication. Had an issue with a part- they took it back and had their vendor fix it (the custom part was discontinued) and sent it back.
I would like to say awesome customer service receptionist was on point on helping me out over the phone got all my questions answered great place for taking my bike!! Would highly recommend this place to anyone that's has a ducati.
They always have or can order what I’m looking for. Also, I once needed a switch to get my bike on the road and one of the guys searched through boxes of parts in the back with me to find something that would work. Which I appreciated very much.
Great gear. Great service. Fair prices. I’m a repeat customer.
Excellent service fast shipping
Second time ordering from this store and couldn't be happier! Special thanks to Dina for an outstanding customer support service and helping me out with finding an item I was looking for.
I have nothing but high praise for Motowheels and the excellent service, totally knowledgable and professional staff that work there. Susan is amazing to deal with! This place is my go to business for all of my Ducati aftermarket parts. If I could give a 10 star rating I would :)
Good communication. Good product.
Ordered an exhaust for my triumph rocket 3r. Werks slip on. Its great. Order was quick.
Great customer service, fast responce. Had an issue with a part ordered coming from italy and in matter of minutes was informed on the situation and everything ran smooth
Love this place- lots of high end parts for my Ducati!
Pleasure to deal with. Great company! 10/10
I wanted to give this company a good review, unfortunately I can't. I ordered an exhaust, it wasn't in stock and I was told it would be 4-6 weeks. 6 weeks went by and it still has been been shipped, so I canceled it. I ordered another exhaust that was in stock and paid extra for 2day air. Somehow, my order got misplaced and I was notified it will ship out today. I asked am I still being char... More
I wanted to give this company a good review, unfortunately I can't. I ordered an exhaust, it wasn't in stock and I was told it would be 4-6 weeks. 6 weeks went by and it still has been been shipped, so I canceled it. I ordered another exhaust that was in stock and paid extra for 2day air. Somehow, my order got misplaced and I was notified it will ship out today. I asked am I still being charged for 2day air, when I expected it sooner and I don't think I should have to pay for it. They said they will see what they can do. Called me back and said they could ship 1 day air with what I paid or refund me my shipping and ship 2 day air. I said refund and ship 2 day air. Well, I jiat get tracking and it will arrive Friday, which is not 2 day air. Just honor what you say you're going to do. Even though Susan was very helpful on the phone, that's where is stopped. I wouldn't recommend shopping here and this is my first and last. I hope that things are better for future customers. Less
Great customer service. Fast delivery! Great place to shop.
I always feel like I get great personalize service. Also quick response with emails and phone calls
Have made many purchases for various bikes and is often is my go to for Ducati maintenance. Motul, oil filters, ducabike, oberon, etc. Motowheels is consistently good, fast shipping and no issues with items being out of stock like some other retailers.
Great products and service
Great customer service. Fast shipping. Excellent product.
Customer service came through in the end!
Great support and a great product for my Aprilia. Quick shipping and a personal touch from the staff when needed. I would definitely shop with Motowheels again.
Great store, great prices. Get the VIP Membership, worth it.
Great selection of high quality parts for your moto. Fast shipping and always great customer service. BIG shoutout to Susan! I recently purchased a set of Ducabike rear sets for my Ducati Monster 620. I had a couple of questions and she responded to me quickly and friendly- even contacted Ducabike directly for me to get me the part that I needed. Rearsets look and function great! I will sho... More
Great selection of high quality parts for your moto. Fast shipping and always great customer service. BIG shoutout to Susan! I recently purchased a set of Ducabike rear sets for my Ducati Monster 620. I had a couple of questions and she responded to me quickly and friendly- even contacted Ducabike directly for me to get me the part that I needed. Rearsets look and function great! I will shop here, again. Less
Great customer service @Moto. Went above and beyond assisting me w the correct wheel sizes allowable on my R6. Thank again guys!
Showed up faster than expected
Quick delivery. Nice product.
Fast shipping. Had just what I needed!
Always a pleasure doing business with MotoWheels! They're knowledgeable and prompt!
Great service. Fast delivery. Solid product line.
Great product. Easy to apply. Definitely worth the price
I really like this site, the selection of parts for the price was definitely eye-catching. Customer service was top notch, very friendly, and quick to respond! Always nice when you get all those items on the list in one place. Def would recommend and yes I will order from them again!
Great fast service.
Great Service, Good Prices
Sold me a seat cover for my hypermotard 3 weeks ago. It still hasn't shipped. Don't sell something you say you have in stock when you don't.
Awesome customer service, quick shipment and military discount!
Great customer service A+
Great company. Product received promptly and was as described. Definitely will purchase from them again...
Fast, Friendly, Efficient…
Got what I needed
Always prompt and reasonable prices too, I’ll keep coming back!
Not much to describe, got the part I ordered in a timely manner.
Very happy with the product and service. I appreciated the fact that they reached out to me prior to shipping to make sure the part was compatible with my bike. Will be buying from them again
Very knowledgeable and friendly staff!!
It’s simple and great!
These guys are fantastic. The best customer service I've seen in a really long time. I ordered a special billet aluminum oil filter for my museum ducati. They called me personally after the order to make sure that everything was correct. They didn't have to do that. And then come to find out, they could get parts for my other ducati's. The girls that run the phone are very knowledgeable and very... More
These guys are fantastic. The best customer service I've seen in a really long time. I ordered a special billet aluminum oil filter for my museum ducati. They called me personally after the order to make sure that everything was correct. They didn't have to do that. And then come to find out, they could get parts for my other ducati's. The girls that run the phone are very knowledgeable and very helpful. Less
my go to ducat parts and accessories store for all 3 of my Ducati's
Great service and great products .
The tool I ordered got here much quicker than expected. I had a question and they responded very quickly.
Awesome place. Ordering was east. Shipping didn’t take too long
Fast shipping .Great service. The lady that l talked with was super helpful. Will buy again.
Always my first choice for items and a great resource
Motowheels was able to get me a hard to find product. They also were very proactive and fair on my shipping costs.
Great products at a competitive price and fast shipping! Will definitely go to Motowheels for future Ducati parts! Thanks!
Great communication. Fast shipping. Like Ducati fast.
Super helpful and nice when you call for any info, they even called me and made sure I still wanted my package because the shipping would take longer then expected. Great service!
I’ve used this company a few times now for multiple parts for my Ducati collection. 10/10 on shipping, response time, and overall quality with shipping their products out.
Followed up with me on the timing of the delivery. Good customer service to keep me informed
Great Service. FAST and FREE Shipping. Thank you
Great selection
8/4/22 - Thursday, Stopped by at 4pm and the door was locked. Tried calling, no answer. 8/5/22 - Friday, 11am tried calling, no answer. Motowheels Rancho Cordova, CA must have gone out of business. Sad. Business marked CLOSED.
Friendly staff , great selection of performance upgrades for your motorcycle.
Fast delivery and good price. Value
Very friendly motorcycle accessory retailer with a large selection of hard-to-find parts and tools. A must visit for Ducati owners...
Paid for an item I never received
Motowheels is one of my go to places for parts and accessories for my Ducatis... make sure you sign up for their free VIP membership for discounts!
Amazing place to buy aftermarket parts for you motorcycle. Susan and Dina are super experienced on motorcycle accessories. I get all my performance accessories at Motwheels! They Rock!!👍😁😊🙌
Bought shift lever and foot pegs. Description said it would fit my bike. Well it didn’t. So now I have eaten a couple hundo in parts to sit in a box. Never again and would not recommend.
I got a great deal on some Dainese riding gear at Motowheels. Shipping was fast and everything arrived well packaged. I would buy from them again.
Parts were nice, but they did send me the wrong color caps. I ordered red and received gold. Not the end of the world.
Fast and friendly service, very knowledgeable good products at a great price
Superb customer service and usually the best prices with free shipping. Love their follow up and consistent stock of quality products. They are one of the most helpful suppliers that I shop at, I'll continue to shop here for sure!
Great quality
Great Customer service. Will buy again. Thanks AG
Had a bit of a mix up with shipping but they were able to get it squared away promptly. Very refreshing to get customer service in this day and age!!!
A no-issues transaction. Quick shipment.
Great place to shop for leathers and Ducati parts! Fast shipping and awesome deals. I highly recommend signing up for the lifetime discount plan.
I purchased a Termignoni slip on exhaust along with some other bolt ons for my 2010 Hypermotard 1100. Everything arrived in good order and without problems. I would purchase from Motowheels again.
Fantastic experience. What I needed, fair price and on time.
Great service , quick shipping , motowheels got it all together . Thanx Guys n Gals
Great people ,great service!
Communication was great, product was as advertised and arrived in flawless condition. Will purchase from again!
When you buy a great motorcycle that needs some love, motowheels has your back! Great parts pricing and shipping keeps the work in the garage moving forward! Thanks team!
I’ve ordered two parts from the website. I was able to get one, but the other was not able to be fulfilled. I called the customer service number and the person on the line was very short and did not take any info about my order and hung up. I then had to send an email to get refunded for the part I couldn’t get.
My experience was awesome. My parts showed up faster than I expected
I order a lot of Ducati Parts from motowheels and they are great. Fast shipping, good pricing just an all around great company!
So back in 1978 my vehicle died in front of my girlfriend’s friends female acquaintances house. So I then walked into this bar across the street with a set of jumper cables. Once I walked into the bar, the bartender saw me then stated “ Hey Sir. The first road is on me as long as you don’t start nothing “. I then sat down and drank my milk with cookies
The spacers I got are very well made and work great.
Good prices
These guys are great! Always seem to have what I'm looking for at great prices and fast shipping. Just picked up a Brembo rear caliper for my flat track race bike.
The part I bought was top quality, looked like a piece of heavy expensive jewelry, and I got it quickly. Great place
The only place to go for high end motorcycle parts and BST wheels.
Excellent, products, service!
I always have a good experience with Motowheels. It always the first place I go to for parts.
I have been a customer of Motowheels for many years. They always satisfy. Good parts, good prices, good service.
Fast shipping, product in hand, what else can you ask for.
All was good and fit perfectly
Outstanding store. I buy everything from them for my m821. They go extra mile to help with my needs. Quick to answer to my calls and texts.
The website claims a 8 to 10 week wait for the BST carbon fiber wheels. I ordered a set in Late December 2021. Now 21 weeks later they still have not arrived. Several emails and phone calls both Dina and Susan told me they would get back to me the next day, still no update. I cannot cancel this expensive order and am forced to wait with little to no customer support. DO NOT waste your money with... More
The website claims a 8 to 10 week wait for the BST carbon fiber wheels. I ordered a set in Late December 2021. Now 21 weeks later they still have not arrived. Several emails and phone calls both Dina and Susan told me they would get back to me the next day, still no update. I cannot cancel this expensive order and am forced to wait with little to no customer support. DO NOT waste your money with these people!!! They are a joke I will never use them again!! Where are my wheels!?!??! Less
Dina was super helpful in getting me a part recently that I needed to work on my bike. For Ducati owners this shop is fantastic and the people who work there (like Dina) are great too!!
Great customer service and response time. Highly recommend for parts.
I ordered a part off of this website. I emailed them 2-3 days later to see if they will be providing a tracking number. They ignored my email. I called them a couple days later and they told me they do not have the part that I ordered and they’re trying to get it from their vendor. Also, that there’s no ETA for when they’ll get it. I asked for a refund. Still have not received a refund. Don’t was... More
I ordered a part off of this website. I emailed them 2-3 days later to see if they will be providing a tracking number. They ignored my email. I called them a couple days later and they told me they do not have the part that I ordered and they’re trying to get it from their vendor. Also, that there’s no ETA for when they’ll get it. I asked for a refund. Still have not received a refund. Don’t waste your time with this company. Bad customer service. Less
Excellent prices and customer service! Motowheels has been my 'go to' shop for accessories for 15 years.
Dina at Motowheels is amazing! She helped me find locate an impossible bracket for a headlight. Of course, I then purchased various parts for my Ducati Sport Classic. The customer service offered made it easy for me to purchase items without any complications. Thanks for another great experience!
I had order my BST from motowheels they have the best price and great customer service and support thanks motowheels appreciate your service
Most sophisticated, professional & authentic Parts Store I’ve ever been to. Amazing products & outstanding customer service. Get your exquisite accessories for your motorcycle here.
Got my SC Project exhaust from Dina!! Has been a pleasure dealing with all the staff!!! 2008 Ducati Hypermotard 1100S. Will buy more!!
Motowheels has fallen off in the last year. The customer service is slow, unhelpful and Ducati specialist are apparently all gone because no one seems to know anything. What a shame. Nothing is in stock, the prices are too high in comparison and when you do get to talk to someone they have no idea what they are talking about.
ordered bar ends for my Ducati 959 and they stated that they would be shipped and to me in 4-6 weeks. After 4 weeks I contacted them in interest to see when the ETA would be and they stated at least another 30 days. Would not recommend customer service is terrible and there ETA'S for products are completely wrong.
I ordered bar ends for my Ducati 959 and they stated that they would be shipped and to me in 4-6 weeks. After 4 weeks I contacted them in interest to see when the ETA would be and they stated at least another 30 days. Would not recommend customer service is terrible and there EVA'S for products are an absolute joke.
They got the best prices,and also helped me with a mistake a made with my order,good service
I have been looking for some parts for my Ducati V4 and I came across Motowheels. My inquiries started via phone calls and Stephano not only answered all of my questions but gave me great suggestions/recommendations as well. I was so impressed with his exemplary customer service that I made it a point to meet him in person and thank him. Stephano is the reason I purchased my first order over the ... More
I have been looking for some parts for my Ducati V4 and I came across Motowheels. My inquiries started via phone calls and Stephano not only answered all of my questions but gave me great suggestions/recommendations as well. I was so impressed with his exemplary customer service that I made it a point to meet him in person and thank him. Stephano is the reason I purchased my first order over the phone and my two others in person. He is not only knowledgeable but a great person as well. Thank you again Stephano, I look forward to future business with you and your great company. Less
bad customer service. dont get help from stephano
I ordered Ducabike rearsets with agreed shipping time of 2-3 weeks. It’s been a month and still haven’t gotten any shipping info. One of the guys sent me their whole shipping info of parts shipping from manufacturers telling me my rearsets are on the way. Then when I asked for confirmation, he said they just arrived an hour ago. I emailed same day asking when is the ETA of shipping from Motowheel... More
I ordered Ducabike rearsets with agreed shipping time of 2-3 weeks. It’s been a month and still haven’t gotten any shipping info. One of the guys sent me their whole shipping info of parts shipping from manufacturers telling me my rearsets are on the way. Then when I asked for confirmation, he said they just arrived an hour ago. I emailed same day asking when is the ETA of shipping from Motowheels since they’re arrived from manufacturer. That was on a Thursday. Emailed Friday asking same, as well as Monday. The same Monday, I was fed up because I emailed within store hours and literally in the same state. No response. I called for the order to be cancelled and the same guy who’s been emailing me saying he’ll send a confirmation email. Still waiting on that confirmation email too. HORRIBLE. SAVE YOURSELF SOME TIME AND MONEY. Only reason why there’s two stars is because Stephano replied to me a couple of times so I guess their customer service is somewhat functional. Less
I placed an order for wheels on May 29, 2020. Their website stated 6-8 weeks for delivery. It’s been 12 weeks now. I emailed at 6 weeks and again at 8 weeks. Then I was told beginning of August I would have them in my hands. I emailed them to cancel my order when it was exactly 12 weeks and to get a full refund. They told me I couldn’t get a refund. I emailed them again last week and I was told “... More
I placed an order for wheels on May 29, 2020. Their website stated 6-8 weeks for delivery. It’s been 12 weeks now. I emailed at 6 weeks and again at 8 weeks. Then I was told beginning of August I would have them in my hands. I emailed them to cancel my order when it was exactly 12 weeks and to get a full refund. They told me I couldn’t get a refund. I emailed them again last week and I was told “your wheels were held up in customs and will be to us Friday or Monday.” It’s Monday and I still haven’t gotten any word on them. Buy from Superbike Unlimited for wheels! Less
Take it from me, I am your average joe who loves motorcycles and loves working on them (Mine). This company is one of the best I have dealt with. I could say so much about the several orders I have made and received. I'll be honest and keep it short. They have fulfilled all the orders and nothing has ever been missing. Customers need to understand that these motorcycle superstores stock quality p... More
Take it from me, I am your average joe who loves motorcycles and loves working on them (Mine). This company is one of the best I have dealt with. I could say so much about the several orders I have made and received. I'll be honest and keep it short. They have fulfilled all the orders and nothing has ever been missing. Customers need to understand that these motorcycle superstores stock quality products and products that may sometimes not be in stock due to their performance and rating from everyday users. DO NOT order once and feel like you had a bad experience. I have had no bad experiences and if I do, I will not think twice before allowing them a second chance. FYI I'm into Italian Superbikes and parts are not cheap or easy to find. Take it for what it is, but I have nothing bad to say about MOTOWHEELS!! KEEP UP THE GREAT WORK GUYS! Less
2023 Edit: I again turned to MotoWheels for a part I needed urgently. They again made sure to put hands on the part I needed before confirming it was in stock and shipping was fast and painless. Thanks again! 2022 Edit: I ordered more parts and, again, they were awesome. I ordered some parts that were in stock and others that had to be shipped. They agreed to ship out in two shipments so I cou... More
2023 Edit: I again turned to MotoWheels for a part I needed urgently. They again made sure to put hands on the part I needed before confirming it was in stock and shipping was fast and painless. Thanks again! 2022 Edit: I ordered more parts and, again, they were awesome. I ordered some parts that were in stock and others that had to be shipped. They agreed to ship out in two shipments so I could get the in stock parts sooner. And they didn't charge me extra for this. Great all around store and service. I called them and they really came through for me on a part I really needed. The woman who answered the phone made sure to go and locate the part before telling me it was actually in stock. Thank you for accommodating me so quickly, even more so in this difficult time we’re all going through!! This will be my go to parts shop for sure! Less
I ordered from Motowheels.com and received my package a few days later. The only problem is that it was missing the majority of my order. When I contacted them about this they claimed that they had shipped the entire order, which was not true. They refused to fix the problem and so basically stole $160 from me. I strongly recommend buying elsewhere.
Had missing parts in my order and they are taking forever to own up to and fix their mistake. I would recommend buying elsewhere.
Long story short I ordered a Ducabike Rear set with the option to have the red levers on them I chose them paid $599 plus tax. I get a call from Stefano next day informing me that there a error on his website and that I would need to pay $87 more for the option I picked . I informed Stefano that what was on his website he refused to honor the price after it was paid for . Week later it .$486 fixe... More
Long story short I ordered a Ducabike Rear set with the option to have the red levers on them I chose them paid $599 plus tax. I get a call from Stefano next day informing me that there a error on his website and that I would need to pay $87 more for the option I picked . I informed Stefano that what was on his website he refused to honor the price after it was paid for . Week later it .$486 fixed pegs $519 with the red levers . This Stefano guy was combative and rude wouldn’t budge and yet look at that $519 for the one I picked less then a week ago . Don’t waste your time supporting someone that doesn’t know the word honor. Less
Great source for great parts. Also, it's rare one comes across any business that responds to emails, etc and they do! I've purchased many times from them in the past and will again whenever my Ducatis are in need. 🙂
Great service and selection of parts in stock
Knowledgeable people, awesome selection of gear and parts
Ordered from them online twice in the past 4 months, 2 pairs of motorcycle pants (first ones got destroyed in an accident by the medics...). Good, fast, accurate, service and shipping. Online shopping experience has some ways to go, don't expect Revzilla type web-experience here.
I tried to return a clutch slave cylinder to them, it had a lifetime warranty. And they told me to go to the manufacturer. Well, next time I will go to the manufacturer, for my purchases and everything. What's the point of moto wheels if you're not going to accept your returns.
Probably one of the best shops nationally that carries all of the high end parts from quality manufacturers
Great people here. Took excellent care of me. Thank you.
Staff was very knowledgeable and helpful in getting my order placed, shipped promptly, product I ordered (ducabike breather) exceeded my expectations. Thank you!
Extremely poor customer service. Ordered a carbon fiber piece, they shipped the wrong item, then it was like pulling teeth to get the part back to them. Then after a month or so of waiting they tell me the correct piece is not available even though their website says they have 7 of these in stock! I'll look elsewhere in the future, good luck to you should you give them a try....
I m from Thailand can you delivery to my local?
Disappointing to work with. I have owned a shop worked in the MC business and owned Supercycle for big part of my life until i moved into a different field. Customer service is key component, and i understand mistakes happen but our customer NEVER paid for our mistakes. My situation though it's minor, it frustrates me. I am in Mexico and my fork seal on my 2011 Multi 1200s blows.. Dealer here di... More
Disappointing to work with. I have owned a shop worked in the MC business and owned Supercycle for big part of my life until i moved into a different field. Customer service is key component, and i understand mistakes happen but our customer NEVER paid for our mistakes. My situation though it's minor, it frustrates me. I am in Mexico and my fork seal on my 2011 Multi 1200s blows.. Dealer here didn't have and said 2 weeks to get it in. I searched the net and Motowheels came up and stated have the part. As i had noted there are some discrepancies due to the various front ends ducati used. In light of this I need to ensure as shipping to mexico and getting part to a dealer in Gdl all is a major hassle. So i called and was told no problem.... we stock that seal and can get it out asap. Please order online. So I started the process and again was in contact with Stephano and he confirmed the seal i need for my particular application was in stock and will ship asap. I am ecstatic as seals cost less than 25 bucks. I ordered and paid ..... Plus the 50+ dollars in shipping later, we receive some seals that are far wrong. UGGH..... Shop measured the original and the seals i received. Not even close. So what do i do..... I had some minor things to deal with in California so I figured heck i fly up and bring them and exchange. Stephano said would order in the correct ones. Well he was unable to get the correct seals. Seems ducati only. I am now in Sacramento and am told they are closed on Saturdays. : ( Huh motoryccle shop closed on saturday?? UGGH I end up driving from Sac to Concord as i found a dealer Ace in Concord that had them... Great parts guy, knows his stuff... I am naturally unable to return the seals as the final word was we are closed. Hmm ok... I return to mexico on Monday and ask about my refund, they put me in touch with a guy named Matt. Not the most customer service oriented person i have communicated with. He wants me to ship back the seals, and once he receives will determine if they are correct or incorrect. Geez talk to Stephano, he knows he sent the wrong part... As i have now spent a TON of time and MONEY on this i decided its silly for THEM to spend another 30-40 dollars to ship back. Dealer cost on seals depending on their discount level with Parts unlimited puts cost around the 13 dollar mark. I sent pics of part number, package, seals correct and incorrect ones as well as the dimensions, showing the vernier calipers etc etc..... Simply in an attempt to save time and money for both parties at this point. Matt send email.. His words "i conced".. Not much to concede when its crystal clear. But he refunds me 23 bucks or whatever for the seals only. Really Not the shipping costs. If was my mistake i would eat the costs!! But when its blatant and obvious and they and I have the email communications to show it where stephano and i were discussing. I would expect full refund. So going forward if that is how they roll.. Ok I will clearly express this. Sad If 50 bucks will break, i will eat their mistake. All the best. Jonas As of Yesterday the company refunded me 27.00 out of the 50 odd dollars the shipping cost me. Thank you, sadly it took a fight to get my refund. Less
Disappointing to work with. I have owned a shop worked in the MC business and owned Supercycle for big part of my life until i moved into a different field. Customer service is key component, and i understand mistakes happen but our customer NEVER paid for our mistakes. My situation though it's minor, it frustrates me. I am in Mexico and my fork seal on my 2011 Multi 1200s blows.. Dealer her... More
Disappointing to work with. I have owned a shop worked in the MC business and owned Supercycle for big part of my life until i moved into a different field. Customer service is key component, and i understand mistakes happen but our customer NEVER paid for our mistakes. My situation though it's minor, it frustrates me. I am in Mexico and my fork seal on my 2011 Multi 1200s blows.. Dealer here didn't have and said 2 weeks to get it in. I searched the net and Motowheels came up and stated have the part. As i had noted there are some discrepancies due to the various front ends ducati used. In light of this I need to ensure as shipping to mexico and getting part to a dealer in Gdl all is a major hassle. So i called and was told no problem.... we stock that seal and can get it out asap. Please order online. So I started the process and again was in contact with Stephano and he confirmed the seal i need for my particular application was in stock and will ship asap. I am ecstatic as seals cost less than 25 bucks. I ordered and paid ..... Plus the 50+ dollars in shipping later, we receive some seals that are far wrong. UGGH..... Shop measured the original and the seals i received. Not even close. So what do i do..... I had some minor things to deal with in California so I figured heck i fly up and bring them and exchange. Stephano said would order in the correct ones. Well he was unable to get the correct seals. Seems ducati only. I am now in Sacramento and am told they are closed on Saturdays. : ( Huh motoryccle shop closed on saturday?? UGGH I end up driving from Sac to Concord as i found a dealer Ace in Concord that had them... Great parts guy, knows his stuff... I am naturally unable to return the seals as the final word was we are closed. Hmm ok... I return to mexico on Monday and ask about my refund, they put me in touch with a guy named Matt. Not the most customer service oriented person i have communicated with. He wants me to ship back the seals, and once he receives will determine if they are correct or incorrect. Geez talk to Stephano, he knows he sent the wrong part... As i have now spent a TON of time and MONEY on this i decided its silly for THEM to spend another 30-40 dollars to ship back. Dealer cost on seals depending on their discount level with Parts unlimited puts cost around the 13 dollar mark. I sent pics of part number, package, seals correct and incorrect ones as well as the dimensions, showing the vernier calipers etc etc..... Simply in an attempt to save time and money for both parties at this point. Matt sends email.. His words: "i concede".. Not much to concede when its crystal clear. But he refunds me 23 bucks or whatever for the seals only. Really Not the shipping costs. If was my mistake i would eat the costs!! But when its blatant and obvious and they and I have the email communications to show it where stephano and i were discussing. I would expect full refund. So going forward if that is how they roll.. Ok I will clearly express this. Sad If 50 bucks will break them, i will eat their mistake. All the best. Jonas Less
Awesome place I would highly recommend to anyone in the motorcycle world looking for performance parts, service items or even riding gear in general. Huge selection of Dainese leathers and the customer service was top notch. Thanks again Stefano I will be back to get more gear very soon!!
If there wan an option for zero stars, that's what I would give. I never leave reviews yet, I'm compelled to warn consumers about the disgraceful customer service by Motowheels, specifically Stefano. I just got off the phone (I was actually hung up on) after attempting to explain a premature clutch basket/plate failure. In September 2016, I purchased an EVR kit for my '06 Ducati Monster S4R at... More
If there wan an option for zero stars, that's what I would give. I never leave reviews yet, I'm compelled to warn consumers about the disgraceful customer service by Motowheels, specifically Stefano. I just got off the phone (I was actually hung up on) after attempting to explain a premature clutch basket/plate failure. In September 2016, I purchased an EVR kit for my '06 Ducati Monster S4R at the price of $365. I have put on less than 1500 miles since then (9000 total miles now), and was notified today by my mechanic that the set has already failed. I tried to paraphrase the scenario for Stefano yet, I was cut of many times during the explanation whist trying to finally get my point across, which was that I wanted Motowheels' help in communicating to EVR (Italian office only) my request to inquire about any possible manufacturer defect. Stefano explained that poor quality (stock) clutch master and slave cylinders were the only possible cause for the basket/plates to fail so prematurely. He said that all Ducatis have this problem (yet amongst many local Ducati enthusiast, no one has had *an upgraded!* basket/plate kit fail with stock master and slave cylinders. He refuse to contact EVR on my behalf, relentlessly spoke over me, would not let me finish sentences, YELLED at me, and ultimately hung up on me. I tried at one point to offer advice as a fellow business owner that his customer service could use improvement, which only escalated his volume in yelling at me. Motorcycle enthusiasts, shop elsewhere! Less
If there wan an option for zero stars, that's what I would give. I never leave reviews yet, I'm compelled to warn consumers about the disgraceful customer service by Motowheels, specifically Stefano. I just got off the phone (I was actually hung up on) after attempting to explain a premature clutch basket/plate failure. In September 2016, I purchased an EVR kit for my '06 Ducati Monster S4R at... More
If there wan an option for zero stars, that's what I would give. I never leave reviews yet, I'm compelled to warn consumers about the disgraceful customer service by Motowheels, specifically Stefano. I just got off the phone (I was actually hung up on) after attempting to explain a premature clutch basket/plate failure. In September 2016, I purchased an EVR kit for my '06 Ducati Monster S4R at the price of $365. I have put on less than 1500 miles since then (9000 total miles now), and was notified today by my mechanic that the set has already failed. I tried to paraphrase the scenario for Stefano yet, I was cut of many times during the explanation whist trying to finally get my point across, which was that I wanted Motowheels' help in communicating to EVR (Italian office only) my request to inquire about any possible manufacturer defect. Stefano explained that poor quality (stock) clutch master and slave cylinders were the only possible cause for the basket/plates to fail so prematurely. He said that all Ducatis have this problem (yet amongst many local Ducati enthusiast, no one has had *an upgraded!* basket/plate kit fail with stock master and slave cylinders. He refuse to contact EVR on my behalf, relentlessly spoke over me, would not let me finish sentences, YELLED at me, and ultimately hung up on me. I tried at one point to offer advice as a fellow business owner that his customer service could use improvement, which only escalated his volume in yelling at me. Motorcycle enthusiasts, shop elsewhere! Less
It's a good group working here...I've never been in the shop, just a couple of phone calls while doing some research and shopping. NOT the first page on a Google search, but my theory is that a long term customer is earned NOT bought. Not only was the deal really good, I was treated like I was from the neighborhood and hung out in the shop regularly. They sent me a thank you, a bunch of sticke... More
It's a good group working here...I've never been in the shop, just a couple of phone calls while doing some research and shopping. NOT the first page on a Google search, but my theory is that a long term customer is earned NOT bought. Not only was the deal really good, I was treated like I was from the neighborhood and hung out in the shop regularly. They sent me a thank you, a bunch of stickers and made it a pleasure to do business. If you want to do business with a shop that will earn your business, give 'em a call! Less
Great customer service! I've switched around orders on 2 separate occasions and they have been very helpful
This is the place to go to make your Ducati look and work amazing. Everything is quality: Rizoma, RevIt, Dainese, etc. etc.! The guys are super nice and will give you a VIP discount. And Clay at Pasta Performance is across the street if anything needs to be installed! Treat her right and shop at Motowheels!
This place is great. Fair pricing, and great customer service.
Great aftermarket parts, riding gear and the employees are always friendly and helpful
The aray of products available is more than sufficant. Customer service is an A+ they treat customers with the upmost respect and are urgent in resolution. Satisfaction is an inevibility upon entry. Best place around hands down.
I originally had a bit of trouble communicating over email because of messages not getting received. As soon as I gave them a call everything was cleared up and they even switched out a back-ordered product for a different one at their cost. These guys treat their customers right. I definitely wont hesitate to use them again.
From first walk in, the guys were super helpful and helped me find the gem I was looking for. Easy going dudes with fair pricing. Will recommend to all my friends
found an axle nut I needed when other stores basically gave me a middle finger pointing out the door.
Tim Leng, You drove over to buy three parts for your bike and which you did so. You had absolutely no intentions whatsoever to purchase the wheels at our location, since you didn't want to pay the CA sales tax and would want to purchase them using an Oregonian address to get them tax-free. By the way, your dealer from Oregon called a day after your visit at our store about the wheels and confirme... More
Tim Leng, You drove over to buy three parts for your bike and which you did so. You had absolutely no intentions whatsoever to purchase the wheels at our location, since you didn't want to pay the CA sales tax and would want to purchase them using an Oregonian address to get them tax-free. By the way, your dealer from Oregon called a day after your visit at our store about the wheels and confirmed that they were for you! So it is very obvious how you were going about it. Beside, you did not even like the Gold wheels that you were told to be in stock, where the rear wheel in the set was missing! I showed you the front wheel of the set and you were adamant about getting them in Black and kept calling the Gold one too bright, period! You were informed clearly before making the trip up about the availability of the Black set and the fact that it had to be ordered from Italy. As a gesture, I showed you a set of Marchesini forged aluminum wheels that had arrived from Italy recently and that is what you called an old leftover set! Any knowledgeable owner of a Panigale 1199/1299 knows that these are the only aluminum wheels made by the brand for those models. The lack of knowledge on your behalf is perhaps the sole reason for your illogical comment. All I wanted to do was to share that with you, so you could see and get a feel of different wheels. I had even mentioned that we would give you a good deal on those if you were interested.. I'm not really sure if this a particular approach that you use to bring to the table in order to receive discounts by attacking your seller or not! In any case, you will need to be true to yourself if not to the public that you are sharing your comments with! If assisting the customer after the store closing hours is considered to be a lack of professionalism, then so be it! You have been using this tactic so often to get your way by harassing people. Less
Stephano(I think that's how u spell it) I called to confirm if you got the wheels. And you say you DO. I drove 2 1/2 hours to get it. You don't have the wheels and you try to sell something old left over wheels from five years ago something(Bait and switch). You did not even have the courtesy to give any discount or incentive on the additional products I have purchased. No professionalism what so... More
Stephano(I think that's how u spell it) I called to confirm if you got the wheels. And you say you DO. I drove 2 1/2 hours to get it. You don't have the wheels and you try to sell something old left over wheels from five years ago something(Bait and switch). You did not even have the courtesy to give any discount or incentive on the additional products I have purchased. No professionalism what so ever. It make me wonder if they stock half of their inventories. For the future customer(s) at this Store. If can deal other sales guy do it. I hope no one is wasting time I did. Reply to Spephano: This is a review forum. Since I can't respond to Spephano's post I will reply here. I have place a call Spephano 2nd times to pull the OZ wheels(in gold) out and confirm they have it. Since they did not have it in black on the initial phone call. Because I am driving 2 1/2 hours to pick them up. And I will be there 10 minutes before closing(5pm). He told me the store close at 5:30. Sphephno reply: No worries just come over...we got them wheels. It only take a minute to pull them. When I got to the store first thing I ask for was the wheels. He went to the back and come back to tell me he does not have those wheels. My reply: You are telling me after two hours driving and you are telling me you don't have the wheels! 3-4 guys in the store heard me also! At this point I am just collecting myself. And stay calm. After 5 pm he try to sell me the exhaust, different wheels, advise me just pick up one wheel and place online order for the other wheel and not knowing when you will have it in stock AGAIN! Those wheels you show me are ugly just like your attitudes in my opinion If I did not want to purchased these wheels I would not come to your store or call around. All I want from you is an "APOLOGY". And let not get into the harassing part. Less
Excellent products and service. They have helped me customize all of my Duc's. The speedy moto belt covers look great on my new Scrambler Classic.
Great customer service, had a problem with some frame sliders and they took care of me right away!!!
Awesome products
Matt went far out of his way to help me. The staff know their products very well and are passionate about mortorbikes. I strongly recomend.