2026-07-15T14:25:50.526Z

I had an Excellent experience with Motowheels. The exhaust system that came from Italy arrived within the six-week lead time. Marcus and Susan are great at customer service. If you're looking for hard to find and get European components, Motowheels is the place to go.

2026-07-13T23:48:43.704Z

Really have to take a moment give credit to MotoWheels. I was second guessing the fitment of a part (that I did not buy from MotoWheels)I received my Ohlins steering damper back from service and was second guessing the play in the mount. I reached out to MotoWheels because they sell the the kit and Marcus was kind enough to answer fitment questions and then allowed me to send over a video to confirm fitment. He also took the time to double check some other motos and then called me back with his assessment. This is just great customer service and I'll definitely check out MotoWheels for future motorcycle part needs. Thank You!

2026-04-28T17:45:44.843Z

I placed two separate orders with Motowheels and regretted it almost immediately due to terrible customer service and misleading information on their website.Their website shows items in stock and advertises a 1-week lead time, which turned out to be a blatant lie. In reality, they had nothing I ordered actually in stock.The customer service rep I dealt with was extremely annoying and difficult to communicate with. He talked nonstop, interrupted constantly, and never let me speak. He kept repeating the same points over and over without listening or offering any real solutions. Every conversation was negative and focused only on what they could not do. When I asked what they could do, he just looped back to the same negatives.Specific IssuesFor the first order, he called the day after placement saying it would take 2 weeks to ship. A week later, he called again claiming it would now take 2 months. I initially said I’d wait, but the next day I found the part elsewhere and requested cancellation. He immediately became defensive and started yelling at me, claiming he had “just put the order in” — a full week after I placed it. I only received the cancellation and refund after I told him I would dispute the charge with my credit card.The second order arrived without any tracking information despite repeated requests. The package came opened with all seals broken.Their website claims they stock everything they sell and can ship in 1 week for in-stock items, but my experience showed the opposite: false stock levels, wildly inaccurate lead times, no tracking, and damaged packaging on arrival.Dealing with their rep felt like talking to a negative, naggy person who made the entire process far more stressful than necessary. I already know calling back about the damaged second package will likely result in more yelling and excuses. I hope these items work, if not, I'll have a lawyer call him because at this point I can't even stand to hear his voice.If you're thinking of ordering from Motowheels, especially for parts that appear "in stock," save yourself the headache and look elsewhere (RevZilla, Cycle Gear, or direct from better suppliers have far more reliable communication and fulfillment).Buyer beware — misleading website info + poor (and aggressive) customer service is a bad combination

2026-04-17T00:24:03.861Z

Ordered an exhaust from here. Was expected in 2-3 weeks. It’s been 7 weeks and still no update on arrival. Contact customer support and they take days to reply back and don’t give any information. Told me a week ago they were expecting it that Friday from the supplier but contacted them again a week later and they said they were still waiting to hear back with an eta from the supplier. Definitely not an honest company and will definitely not recommend them to anyone.Been a week since you said you’d contact me within 48 hours…haven’t heard a thing. Don’t want a refund just want my damn exhaust that had a 2-3 week lead time.

2026-03-26T17:12:30.603Z

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

2026-02-03T00:28:52.131Z

Ordered and paid for OZ Wheels parts Sept 6 2025 , its Jan 19 2026, nothing but excuses and runaround. WORST EXPERIENCE!!! DO NOT DO BUSINESS WITH THEM. Update 2/2/26 Requested a Full Refund- owner states OZ wheels has tariff issues, the email address the owner of Motowheels gave for ozwheels in their reply below us invalid. The customer service rep at Motowheels seems hesitant to issue an immediate refund. I have requested them to send my refund transaction info by 9am tomorrow. I will update my review tomorrow.

2025-11-28T23:57:38.282Z

Waste of time. They don’t install, they don’t do anything other than sell parts/ wheels. They don’t even know about wheels. lol why this place exists idk? Yikes Sacramento there’s a huge hole for custom work/ knowledge…

2025-11-16T23:21:43.498Z

Horrible Merchant. They continue to post items with substantially low prices, and then when you go to purchase the item, it's a complete BAIT AND SWITCH to a much higher price. COMPLETE CLICK BAIT. Furthermore, they act like it's your fault for wanting to purchase the item at the price they advertise it, which is substantially lower than the price for which they're selling it.I figured I wasted so much time on communicating back and forth with them to try and get them to understand they're operating unethically, that I would spend a bit more time to hopefully keep you from wasting the same.This picture is of the advertised price, and they wanted to charge almost $300 at check out, not including shipping or tax. CAVEAT EMPTOR!!

2025-11-07T16:46:28.829Z

This place does not communicate. It seems like they do not ship until you complain I did eventually get my part but the lack of communication and the attitude the person gave me in the email is unacceptable I do not recommend this place find parts elsewhere. They say my item was delivered but It wasn't delivered until the day after they said it was. In my opinion this place is sketchy at best I will not be ordering from them again

2025-10-28T10:14:45.523Z

This review MAY change.This 1 STAR is for there LACK OF COMMUNICATION.Whenever I call NO ONE EVER PICKS UP THE DAMN PHONE.Then I get a STUPID text saying if you want to check on the status of your order pit inn the order #I pit it in and they NEVER DAMN RESPOND.Whenever I do get my order I will more than likely NEVER buy from here again.COMMUNICATION PEOPLE❗UPDATE❗My order came about 10 days after I left this. Product is as described and GREAT PURCHASE. The ONLY thing lacking with you guys is the communication. I would still shop with you again.TAHNX.BTW 5 STARS NOW

2025-09-26T02:03:17.455Z

I submitted an order almost 2 months ago and never received my item after being told it was on back order and would be shipped soon. I was told weeks ago the part was expected at the end of the week and would then ship but nothing. The part now shows as in stock on the site and I still don’t have my order. Now they refuse to answer my emails, form submissions, texts, and phone calls.

2025-09-25T21:33:18.912Z

Terrible customer service and no updates on my $400 order that gave me a strange error even though they still took my money . I’ve called, texted, and emailed and nothing.

2025-08-20T00:11:28.840Z

Motowheels is my go-to website for upgrades for my Ducati. Fair prices, fast shipping, excellent customer service.

2025-06-27T21:13:15.042Z

If I could give 0 stars I would. Please read the fine print before doing business with this company. After waiting 3 days for my order status to change, a representative reached out to me to tell me there was a pricing error on their website and I would have to pay an additional $378 for my order! This is a classic scam site that baits you with a low price and then tells you they are happy to ship the item for an additional fee. That’s no way to do business. After reaching out to others, it seems this is common practice for them. Buyer beware! You will not get the item you paid for at the price you think you are paying. They even use the same excuse with others. “Oh we have a new employee that didn’t know how to enter the correct information”. Shady, dishonest company. Check the reviews, I wish I had beforehand. Lesson learned. Do not do business with motowheels.

2025-02-25T02:18:22.848Z

Very happy with my service. Easy to use website and a prompt reply to emails. International order no problem. Recommended.

2025-02-23T20:38:44.718Z

I bought a quick shifter on January 18 and it i still haven't got an update and i emailed then and got a tracking number but it dosnt exist to anything. They said 3 to 4 week and its been over a month

2025-02-11T15:07:04.031Z

Ordered the carbon fiber expansion tank for ducati 996, just installed and looking forward to testing it's durability. Gotta it sure does look good and everything fit perfectly so for now 5 stars. I'll update on reservoir if it breaks. If you're reading this you're probably dealing with the same thing I have been this is so far the best option I have found and so far the best quality. If this hasn't been updated then it's safe to say this is the option to go with. It's honestly a shame that you can't enjoy how great the carbon fiber looks due to it being under the tank. 2 thumbs up.UPDATEsold the 996 and since it's been wrecked at least 3 times 🤷‍♂️ reservoir completely undamaged. Look no further this is the one you want to go with.

2024-08-08T22:42:28.560Z

Great folks to work with