Los Panchos Mexican Restaurant
2026-08-24T03:21:05.602Z
I want to preface this by saying that we have been here multiple times before it was renovated and have never had an issue with the food or the staff. If anything we always came back because the staff were nice, food was good and we enjoyed the welcoming atmosphere. Unfortunately today changed that completely for my boyfriend and I with how things were handled by who I’m assuming is the manager. And is the reason we will not be returning. This took me a while to write because we were both so upset and angry and needed time to calm down and process everything.It had been a while since we last ate here so we decided to come in today for lunch and loved the new renovations they had done. My boyfriend ordered the carne asada and he gave me a piece to try like he always does and it had tasted fine at first probably because that piece was a little over salted. But as he kept eating he mentioned that it wasn’t tasting right so I tried another piece from the middle and noticed that it tasted like the meat had went bad and had an overwhelmingly gamey taste to it. I know the difference between under seasoned meat and meat that went bad and this meat had gone bad. He did stop eating it but it had already upset his stomach so much that he ended up throwing up in the bathroom. He let our waiter know about it and the manager came to ask what was wrong. My boyfriend explained everything to her and she immediately had a bad attitude. She said that they’ve never had a complaint about that dish, that they had just cut the meat that day so nothing was wrong with it. Which if the meat had already went bad then cutting it that day means absolutely nothing. And essentially tried to gaslight my boyfriend into thinking he had a stomach virus or ate something from somewhere else that made him sick and that nothing from there got him sick. This was literally the first meal of the day for the both of us so that simply wasn’t true. She took the dish back and said she would try the meat but when she came back she said it tasted fine and nothing was wrong with it. She didn’t seem to take this seriously at all which is honestly quite terrifying to think that if they are serving bad meat then how many other people have gotten sick and been dismissed and made to feel like it was their own fault. We are not confrontational people and honestly debated for a while if we should even bring this up to them, but once my boyfriend got sick he had to say something. My boyfriend did say he probably should have said something sooner but just thought the meat wasn’t seasoned well. We didn’t even ask for them to comp the dish we simply just wanted them to know that the meat went bad so that they could check on it and make sure no one else got sick. We completely understand that suppliers can deliver bad product sometimes but it seemed like she wasn’t going to do anything about it and probably continue to serve that meat.If she had been apologetic and said they would check on their products then we would have been fine with it thinking it was just a one off thing, but the fact she came at us with such attitude and lack of empathy completely left us with such a bad impression. I truly hope they take this matter seriously because food safety is not something that can be disregarded.
I want to preface this by saying that we have been here multiple times before it was renovated and have never had an issue with the food or the staff.... More