Katia Designs
2024-10-17T23:09:45.000Z
Sharing my experience working with Katia Designs as a response to this https://www.facebook.com/share/vvDAk9EcHGsLdNVc/?mibextid=WC7FNe
I am the Head of Technology at GROW AI. Andrew Rudnick, COO at Katia Designs, hired us to develop and manage chatbot automation for their business, intending to scale their customer acquisition. Sadly, the partnership turned for the worse due to their unethical behavior. Despite delivering solid results and custom solutions, including a tool I created called the "Klaviyo Toolkit"—which allowed them to better engage customers and sync important data—they refused to honor their payment agreement. Remarkably, they recovered their entire investment just 18 days after going live, thanks to our successful strategy and tech stack.
However, after receiving this significant boost to their marketing, Katia Designs withheld payments and demanded more work for free, well beyond what was agreed upon. When we declined, they retaliated by posting a one-star review and even filed a chargeback. Their actions were dishonest and deeply frustrating after all the effort and innovation we poured into their business, working tirelessly to bring them the best solutions.
To make matters worse, they removed access to their systems, and their chatbot was still producing new revenue even after they went ahead with their threat to post a 1 star review and dispute payments.
What makes this situation truly sad is that after years of work and dedication to developing solutions that help brands like Katia Designs thrive, they chose to manipulate and misuse our intellectual property. Our services involve a proprietary system; the whole team has spent years refining it. Seeing someone try to steal and exploit that innovation without proper credit or compensation is beyond disappointing, unacceptable, and unjust.
As Head of Technology at GROW AI, I value delivering real results and ethical partnerships. Unfortunately, Andrew Rudnick has shown that they neither respect innovation nor honor their agreements. I strongly advise any other agencies or partners to be extremely cautious when working with them, as they have demonstrated a clear lack of integrity in both their business dealings and their treatment of the work we did for them.
Sharing my experience working with Katia Designs as a response to this https://www.facebook.com/share/vvDAk9EcHGsLdNVc/?mibextid=WC7FNe
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