based on 123 reviews
Buyer beware, they will tell you one thing over the phone and then do other thing and won't even take the calls, will get some other ahole to say he doesn't know about what happened.
Can help you brake down everything to understand when adding things to your policy or making changes, timely when sending off emails of paper work or forms and making sure they reach their destination. They definitely give you the time of day.
Never go to this company! The staff is super rude, and no internal communication at all. Additionally, they are super money hungry! Our policy effect on 7/1, and they just canceled our policy on 9/24 without providing a reason, and the refund should be $7703+, but only refund is $ 6720.75, thinking about bring this case to the Court!
Andy is the best! Great service and lowest price!
I had an extremely positive experience with this firm. I was helped by Andy Castro who put a lot of time and energy into trying to find an auto insurance policy at a more reasonable rate for me, than what I previously had. He succeeded, plus had patience with me in doing so.
I am very pleased with the professionalism and pure ,kindness it's a joy to do business with good human beings ! (Andy) solved my insurance worries quickly and easily ! If your tired of mediocrity try Advanced TODAY !
Thank you so very kind and you made sure I understand everything as we go .did not rush me.that when I new I trust Debbie thank you for everything 😊💗
I can’t ever get a hold of an agent over the phone and it’s very frustrating and difficult to do business with them. Hire someone to answer the phone
Excellent service Maria is the best insurance agent and, I look forward in working with her for years to come! She was there for me when I needed help it’s been rough after my Mother passed away. I seen her email response and, it just made me smile. It gave me happiness across my face. She made a sad day an outstanding happy day. The insurance is great to! I would definitely recommend her to any ... More
Excellent service Maria is the best insurance agent and, I look forward in working with her for years to come! She was there for me when I needed help it’s been rough after my Mother passed away. I seen her email response and, it just made me smile. It gave me happiness across my face. She made a sad day an outstanding happy day. The insurance is great to! I would definitely recommend her to any one looking for reliable insurance coverage at astonishing great prices too! Thanks Maria I really appreciate you and everyone at Advance insurance. Less
Randy was extremely helpful at a moments notice. I greatly appreciated his help.
I've been struggling with my old insurance agency just to get a reply. Not only is Ruth super helpful she responded immediately. I'm extremely pleased with the customer service, they are fast and friendly and most importantly informative.
Darren Dye at Advance Insurance & Benifits is an extremely professional and reliable insurance broker! He continually sleuths out the very best value, at the best price, insurance policies for my family's growing and changing needs. He's also extremely credible, taking every call, and getting back to us same day. He's like our own personal "insurance concierge", and I highly recommend his serv... More
Darren Dye at Advance Insurance & Benifits is an extremely professional and reliable insurance broker! He continually sleuths out the very best value, at the best price, insurance policies for my family's growing and changing needs. He's also extremely credible, taking every call, and getting back to us same day. He's like our own personal "insurance concierge", and I highly recommend his service to all my family, friends, & acquaintances! Keep up the fantastic work! --George M. Less
Very helpful
I haven't had auto insurance in about 5 years, due to not having a vehicle. Trying to find insurance was becoming a nightmare situation until I was referred to Advance Insurance. Laci was such a great help and found me a great plan within my budget. I couldn't ve happier! I look forward to working with this great company.
Daniel, Rob and Rosie have been an absolute pleasure to work with our business. Our business has experienced unique challenges and Daniel and his team have been nothing but helpful and relentless in resolving the issues. I would highly recommend Daniel and his team for all your insurance needs.
The experience was very smooth, I needed sr-22 Ins I was able to set it up over the phone 15 min later they emailed me my ins card. I'm very happy
It was easy to stay with Mercury Insurance…friendly and very professional
Darren is the one who helped me out. Thank you for understanding my concerns and I really appreciate how reliable you are.
Thanks to Edie, I was grateful enough to meet Debbie! Amazing service 😊
I am working with Advance Insurance for about 9 months now. They are GREAT ! Advance Insurance helped my a lot and very fast also ! Mrs Debbie Anderson is professional, friendly and very fast with everything I asked her to do for me!!! I hope they keep it like that !
This place is the best!!!
Gary did a tremendous job helping through text messages and being patient with my questions. Customer Service & professionalism is on point here at Advanced Insurance.
Gary always takes the time and puts in the effort to work with me directly. In the past with other companies, I have felt like a second priority, but never here, and especially never with Gary.
Best insurance agency in Las Vegas for my auto, home and umbrella insurance. Super friendly and helpful whenever I have needed them!
Worked with me to get the lowest rate, hassle free!
Very friendly and most important found me a great rate. I know this because when I signed up other insurance companies called me and gave me quotes and mine through advance was less with the sr-22.
Very knowledgeable and helpful. He found me a great rate within a couple hours. I would highly recommend Peter to my friends looking for commercial policies or personal liability. Thank you Mr Monroy
I have been with Gary for about a year and a half now and he’s the best, he has great communication and follow through and has my best interest at heart. He’s made the process of upgrading my insurance easy and saved me a lot of money! I’ve recommended him to friends and family. Thanks Gary
Rio good 👍😊
I absolutely love and trust my Agent Jeanine Radde! I've been with her for over 15 years because she's the best. I'm loyal to Advance solely for her taking care of me, it's as if I was a member of her family. Thank You Jeanne
I have already recommended a few people here and they are always satisfied. Professional diligent and efficient are just a few words to describe this company HATS OFF TO ELIDA SARMIENTO FOR DOING AN EXEMPLARY JOB
Most excellent service, made me feel like his only priority and saved me 200 dollars a month by finding me the best price! 100% reccomend!
I will never use any other insurance brokerage. Gary has always been so helpful and kind. He tells you he will call you back in 15 minutes and calls back in 7 minutes with all the answers and options. Super helpful and professional.
Debbie was amazing! Excellent service and support!
Finally, after all the past Ins. Companies, Advanced Ins. has found me the lowest policy I ever had. They do business with people who care. 💞
Darren was absolutely fantastic to work with, possibly the best experience I have ever had shopping for auto insurance. He was extremely professional and responsive, and saved me a lot of money in the process. I would recommend his team to anyone, and appreciate his service and professionalism! Aaron J.
Great Staff!
This business is bad and has false sales practices. Take your business somewhere else, they will lie to get your business. As you can see he stated that he contacted me. Stated that he would help resolve the matter. Did not hear anything for over a week. Called this Daniel guy back he stated he would call me back, and never did. These people who work for this company are liars and all they want i... More
This business is bad and has false sales practices. Take your business somewhere else, they will lie to get your business. As you can see he stated that he contacted me. Stated that he would help resolve the matter. Did not hear anything for over a week. Called this Daniel guy back he stated he would call me back, and never did. These people who work for this company are liars and all they want is your money. There are many choices for insurance, please take your business somewhere else. Not an honest company. Less
Debbie is a great agent!!
Debbie Anderson is the best!
Great rates, excellent customer service Very responsive to my requests. Highly Recommend this company. Thanks so much!!
The customer service is amazing! They make people feel like they can trust this company with their insurance.
gave me many options and even asked questions i never thought about increasing our coverage for items and saving us over $60.00 a month
I worked with Daniel today to get some documents and he was extremely professional, kind and quickly sent me what I needed. I was very impressed him and the company.
Thank you for continuing to provide me with the best insurance at the best price.
Always so helpful and always determined to find you a great deal on automobile insurance
Advance Insurance is the best that I have had. There is no hassle in getting the insurance. Everything is explained thoroughly nothing is hidden. You get what you want at a price that is good.
Debbie always considers what’s best for the customer and goes the extra step at all times for her clients. She’s available and returns emails and calls quickly and gets the best options while communicating that to her customers. Well done!
Amazing agency! Darren Dye is my agent, and he is second to none when it comes to customer service.
great prices very helpful
The process was streamlined and simple. This was my first time buying homeowner's insurance but I felt like I understood everything about it by the end of our consultation. I also happened to need a very quick turnaround and Gary delivered.
Always provides the best service
Advance Insurance goes beyond giving just quotes. This company will work with you on a personal one on one basis to get you the best deal possible for a client. Whether it's just an average used car to bundling your rental or owner of your home and vehicles. I recommend this company highly for all your insurance needs. Thank you, Felix and Audrey Perez
Last January, I purchased a new workman's comp policy through this agency. The agent working with me left the firm after I had completed the application and paid for the policy. The insurer asked for additional documents, but because no agent covered for this woman and we were not informed, the policy was canceled. A new policy was written in February, but we were fined by the Insurance Commi... More
Last January, I purchased a new workman's comp policy through this agency. The agent working with me left the firm after I had completed the application and paid for the policy. The insurer asked for additional documents, but because no agent covered for this woman and we were not informed, the policy was canceled. A new policy was written in February, but we were fined by the Insurance Commission for the lapse in coverage in January.. The broker said he would pay the fine, but has not done so. Less
Every question was ansewered. I got the correct insurance product from the agent I dealt with.
Poor service. I used them for close to 15 years. Office moved a few times. Prices are terrible. Slow service. Manager is usually only in the office for 3 or 4 hours a day and never gets back to you. Used to be fantastic until ownership change. I ended up leaving because I was being gouged. No accidents either. I ended up saving almost 50 percent by going elsewhere.
I had gotten multiple high price quotes from different brokers. I am so thankful for being referred to Debbie at Advanced. She found me a great rate. Thank you Debbie for the exceptional customer service.
I have been with this company almost since I got my drivers license and have been happy until recently. The company had told me to call back to find another insurance company before the insurance drips leaving me with no insurance. I called to remind them several times and was given assurance that I was covered. Months later I receive notice from the DMV that I was not covered and had to pay a ... More
I have been with this company almost since I got my drivers license and have been happy until recently. The company had told me to call back to find another insurance company before the insurance drips leaving me with no insurance. I called to remind them several times and was given assurance that I was covered. Months later I receive notice from the DMV that I was not covered and had to pay a fine for driving without insurance. I pay, advance apologizes, and I forgive them until the something happens again! Now I'm the type that pays off my insurance for the whole term to get the discount so I am not happy with paying all these unnecessary fees due to incompetence. I must have paid the DMV $2500 in fines due to this company's mistakes so be warned. Less
WHAT A JOKE! My policy was cancelled multiple times and I was not notified until two weeks after the fact. Then I get charged to backdate the insurance. What the hell?! If my policy is cancelled I should be notified same day! So the issue can be resolved and I’m not driving around without insurance!! Probably the most frustrating problem I’ve had with this company is the $100 outstanding balance ... More
WHAT A JOKE! My policy was cancelled multiple times and I was not notified until two weeks after the fact. Then I get charged to backdate the insurance. What the hell?! If my policy is cancelled I should be notified same day! So the issue can be resolved and I’m not driving around without insurance!! Probably the most frustrating problem I’ve had with this company is the $100 outstanding balance I somehow have with progressive. Not my fault but it’s in my name and has gone to collections. This company is a joke. I’d keep your life simple and just go to Geico! Less
Jeanne at Advance Insurance & Benefits, NV Inc always treats us like people and not policy #s. She’s fast, efficient, friendly, and super helpful at ALL TIMES! We have been fortunate enough to have her as our agent for BOTH of our businesses for 11 years. Nothing shy of spectacular service!
The great customer service and your commitment to find the best insurance to fit the needs of your customers.
Would use Advance Insurance again. They were very helpful and did not sell me anything more than I needed. I have recommended them to my other business associates. Thanks Jeanne for all your help.
Jeanne Is amazing. She's very efficient and she's just a great agent to work with. Ive been working with her for about 6 years could not ask for a better agent. The staff from the front end to the back is great keep up the good job.
The Advance Insurance Team is always friendly, helpful and will to go out of their way to make our experience a positive one. Thanks
The place I recommend who looking for insurance !
Advance Insurance is the best in town! We’ve been with them for several years now. Anytime we’ve had any problems anyone in the office is so willing to help. One quick phone call and my problem is resolved. The cheapest rates we’ve ever had. We don’t only use Advance for our car insurance but for all our insurance needs. I LOVE ADVANCE INSURANCE!!
Fast respond with perfect solution! Thanks Debbie!
By far the easiest most thorough insurance buying experience I've ever had. Daniel is the agent you'll want in your corner for all of your insurance shopping needs. He goes the extra mile to make sure you'll get the best coverage and best rate he can find for you. My entire experience was done over the phone. I gave Daniel the info he needed and the coverage i needed for my new business and he ha... More
By far the easiest most thorough insurance buying experience I've ever had. Daniel is the agent you'll want in your corner for all of your insurance shopping needs. He goes the extra mile to make sure you'll get the best coverage and best rate he can find for you. My entire experience was done over the phone. I gave Daniel the info he needed and the coverage i needed for my new business and he handled it all electronically. From signing documents to getting hooked up with automatic withdraw from my accounts and getting the all important Insurance Certificate. Everything was smooth, easy, and convenient. The absolute best!!! Less
Well, you guys take care of customers needs. Just recently I received birthday card from Ron which is so nice of him to send wishes. Thank you Ron.
Debby is great she saved me over $900.00 on my car and house insurance a year. I have already recommend her to my friends. Thank You Debbie
Over the years I have worked with Advance Insurance on numerous insurance needs and they have delivered on every level. As a television producer of a nature based television series I have been required by National Parks to carry one million dollar liability insurance when filming. Each National Park requires there own. Advance Insurance helped me with each of these and with very short notice. B... More
Over the years I have worked with Advance Insurance on numerous insurance needs and they have delivered on every level. As a television producer of a nature based television series I have been required by National Parks to carry one million dollar liability insurance when filming. Each National Park requires there own. Advance Insurance helped me with each of these and with very short notice. Besides handling home and auto insurance basics they also helped helped me out when our rental car was broken into and all of computer equipment and belongings were stolen. Advance Insurance had my back again. I just purchased a new car and called to see if certain things on the car contract could be eliminated. Advance Insurance walked me right through it and saved me money again and also sent me temporary ID's for my cars within an hour. If you want to work with an insurance company that has your best interest in mind, Advance Insurance is it. Brian Wignall Less
The staff is awesome! Not to mention RUTH she is amazing! She's always on top of everything! Ruth makes us feel like we are family! She always has an answer for us! They are the BEST!!
One of the best place to be insurance with.. thank you Teressa Peterson for always be there and support with good advance.
Jeanne is a great agent and she always has time to answer questions and address concerns. I am very happy with Advance Insurance and can honestly say they go out of their way to make sure you are taken care of no matter the situation.
Great service, fantastic value!
I am very satisfied with the service provided by Advance Insurance. Elida is very attentive and professional in handling my account. It's a great place to do business.
Daniel....your office has been extremely helpful with all my questions and needs. Thank you for taking such good care of my business insurance needs.
Maria is my insurer since I arrived in the United States in August 2003. In all these years he has given me a service that I qualify as A plus. She is an excellent person, insurer, patient, educated and always helping to give us the best deal in insurance company. I highly recommend it. Maria, with all my affection and respect, I hope you continue to have success in your career as an insurer
Great customer service, Elida is always on top of everything and makes sure to answer all of your questions.
You were able to answer all my question. You treated my 3 year old daughter with respect and courtesy. The staff is so kid friendly and they have things to keep them entertained. So thank you for that.
Advance got my quote in a very timely matter. The agent was very courteous and professional. Their price was very good. Thank you Randy you made the process easy!
Advance Insurance is an awesome agency. The agent/staffs take their time to answer our questions and very patient to us. They respond to our needs right away. We feel like we are valued customer and we appreciate the great customer service that we get every time we need to add/ remove driver to our policy. Very understanding and considerate.
Always very responsive and pleasant to deal with.
Good experience. Great personalized service. I have recommended Advance Insurance to quite a few people. I have saved money and had better coverage since switching over from Allstate. Have shopped a few times and got great results by using this broker. 10+
If anyone is looking for an insurance guy, Vince Santos is your man. I’ve gotten in multiple ruts and he’s saved my behind so many times to help me fix any issue I’ve come across. From when I first bought my car, to now that I’ve been with Advance for over a year now, the service has been outstanding. Definitely recommended for anyone in need of insurance.
Teressa is the best, she will help you with all your business insurance needs
Found me better rates than I could anywhere I called directly to companies. Friendly, and efficient as well!
Vince Santos is always very helpful whenever I call with questions on my insurance.
Excellent customer service ..Warm and understanding to all my needs ...Made us feel like Family,,,..AAAAAAAA+++++++++++
The service has been excellent and the agency has been very accommodating
Hi everyone, i want to say thank you to Debbie Anderson at Advance for all her help and being so knowledgeable about insurance. I also want to say thank you to Beth and everyone at Acuity for help with processing my claim very quickly for my car.
I have been with Advance Insurance for over 5 years and I've had nothing but positive experiences. Ron or someone at Advance is always around to chat with. Ron is flexible when we explain our needs and is prompt about getting quotes back to me, typically that same day. I can call the office and know someone will always help me.
Ron Dye (Advance Insurance) has been my insurance agent/broker for the past 21 years. Based on my experience, I can say that Ron is as honest as they come. He and his son, Dan is always looking out for me in trying to find the best insurance policy coverages to meet my needs in todays market. Whenever my home/auto policies are up for renewal, he will conduct a search nationwide in trying to fi... More
Ron Dye (Advance Insurance) has been my insurance agent/broker for the past 21 years. Based on my experience, I can say that Ron is as honest as they come. He and his son, Dan is always looking out for me in trying to find the best insurance policy coverages to meet my needs in todays market. Whenever my home/auto policies are up for renewal, he will conduct a search nationwide in trying to find the best deal that money can buy. I am 73 years old and have gone through a lot of different insurance agents over the years, but no one can compare with Ron. If you are looking for an insurance agent you can trust, I can tell you that Ron Dye at Advance Insurance is someone you can trust for all your insurance needs. Richard Melim (a, satisfied customer for the past 21 years) Less
I have worked with Ron Dye for over 30 years, He always has our best interest at heart. He finds us the best deals even without us asking. If I have any questions all I have to do is email him and I get an answer right away.
I have used this insurance agency for 20 years. They are great agents and have helped me and my family through accidents, buying houses and with our business insurance needs.
I would like to rate this branch as the best branch I've ever dealt with in town. From the attentive staff (Carole) to the service and care at your best interest when it comes to our insurance. Coming from a person whose involved family owned automotive business. Thank you for being very accommodating and helpful.