Sosa House Cleaning
2026-02-16T22:59:36.218Z
Worst house cleaning service I’ve ever experienced. I hired them specifically for post-renovation deep cleaning before moving into my new home. I was extremely explicit and clear during the phone call when I booked them about the two main things I was looking for- the vents and the kitchen cabinets where dust settles since the renovation work would have kicked up a lot of dust that may not be immediately visible to the eye. Over the phone, the receptionist repeatedly reassured me that this is what they specialize in. They charged $475 for this service, which is 3x more than I pay for my normal house cleaner but I thought it would be worth it since they promised to do a through vent cleaning with professional equipment. Almost $500 for a total waste of time. The home was already clean and empty, they just needed to get the fine dust out.Well I got to see my new home two days after the cleaning was completed. I’m really not sure what the team did for four hours. When I touched the cabinets, my hands were pure white like I had rubbed chalk on them. I should have checked the vents then too. On the day they arrived, my husband clearly pointed out the specific vent to pay most attention to. Now that we are moved in, my husband noticed that the vent has not even been touched at all and is still filthy.The good thing is that when I called, the owner was apologetic and immediately scheduled a follow up cleaning for the next day.After they were done, they asked me to check their work. The very first kitchen drawer I checked, my hand came away CAKED with chalky dust again. The cleaner did not even apologize and just said “oh” and briefly wiped it. This gave me a glimpse into how they treated the entire cleaning.This company is overpriced and unless you are at the home literally supervising their work, I would not trust them to do a decent job. This was a complete waste of time and added a huge amount of stress during a stressful move.I’ve asked for a $100 refund and am waiting a response. Let’s hope the company does the right thing.