I never leave bad reviews, but my experience was infuriating. I called ahead to ensure I could have 2 pairs of pants hemmed by Wed. They said yes, as long as I bring it in by the following morning. I then packed up my 1 yr old and headed there within an hr of that call in the rain. When I got there I was told 2-3 weeks and they recommended another place. I told them that I called ahead to make su... More

I never leave bad reviews, but my experience was infuriating. I called ahead to ensure I could have 2 pairs of pants hemmed by Wed. They said yes, as long as I bring it in by the following morning. I then packed up my 1 yr old and headed there within an hr of that call in the rain. When I got there I was told 2-3 weeks and they recommended another place. I told them that I called ahead to make sure and they said that would be for a cleaning. I was very specific that I needed hemming during the call. The lady at the counter said I must have spoken to the lady at their hub. Will not be bringing my business here despite it be closest to the house I recently purchased. What is the point of calling ahead if giving extremely inaccurate information? Less

Greeted kindly , First time / several shirts / light starch - hangers !! ALL EXCELLENTLY FINISHED !! Thank you , 😊 i’ll be back .. Tina

Bait and switch! They advertise a $28 special to clean a bed comforter. They charged our card $75 because we inadvertently left the duvet on it. I would have expected a phone call to alert us they intended to charge $44 to clean the duvet. The owner said it’s not her responsibility to provide prices to customers. She proceeded to be very rude to us and tell us we can post a negative review ... More

Bait and switch! They advertise a $28 special to clean a bed comforter. They charged our card $75 because we inadvertently left the duvet on it. I would have expected a phone call to alert us they intended to charge $44 to clean the duvet. The owner said it’s not her responsibility to provide prices to customers. She proceeded to be very rude to us and tell us we can post a negative review or tell everyone of our experience and she doesn’t care! I will never return to give her business!! Less

Dropped off a suit on a Tuesday morning and they had it rushed and done by Weds at 5P. Super friendly and the text updates were very helpful. Highly recommend!

can't comment on how well they clean anything because they wanted my credit card number before they would clean my items. didn't sound legit to me so i took my business elsewhere.

A helpful and prompt cleaners.

I recently moved into the area and had 11 items that needed to be dry cleaned. I was notified that the items were ready and when I went to pick them up I was astounded!!! It cost me approximately $250.00 to have 11 ITEMS CLEANED!! UNACCEPTABLE!! They even categorized a dress as a gown and charged me over $35.00 for that one item alone - it was over $35.00 because they charged me extra to remove a... More

I recently moved into the area and had 11 items that needed to be dry cleaned. I was notified that the items were ready and when I went to pick them up I was astounded!!! It cost me approximately $250.00 to have 11 ITEMS CLEANED!! UNACCEPTABLE!! They even categorized a dress as a gown and charged me over $35.00 for that one item alone - it was over $35.00 because they charged me extra to remove a spot!! Ridiculous. I also had to come back to pick up an item that was not ready with no real explanation as to why. I have had my clothing dry cleaned for over 30 years and have NEVER been charged this much in my life!! It’s unacceptable. I DO NOT RECOMMEND. Less

I brought a trench coat in for cleaning and pointed out where the stains were when I dropped it off. When I picked it up, the stains were still there. I called them up about this and was told to bring it back in for another cleaning. When it was done, the stains were still there. My husband was told that they don't use stain removing chemicals and that if we wanted that done we'd need to go somew... More

I brought a trench coat in for cleaning and pointed out where the stains were when I dropped it off. When I picked it up, the stains were still there. I called them up about this and was told to bring it back in for another cleaning. When it was done, the stains were still there. My husband was told that they don't use stain removing chemicals and that if we wanted that done we'd need to go somewhere else. I wish I was told that when I dropped it off the first time. I wouldn't have paid $24 and wasted so much of our time had I known that was the case. Less

I brought in 2 comforters, 2 bed skirts, 3 valances, 2 shams. The bed skirts and valances all came back wrinkled. How do I put up wrinkled valances? This was inexcusable. These were custom made bedding. I have to iron out the wrinkles myself. I was shocked at the service. and it was expensive. Customers be careful.

Best cleaner in town. Exceptional service. Pick up and delivery. My wardrobe doesn’t require as much dry cleaning as when I worked in a corporate environment, but when I have items that need dry cleaning, Pier Cleaners is my go to.

All dry cleaning on time and to the correct specs 100% of the time. Also, they go over and above as it relates to assisting with my small business, by providing consolidated yearly bills which I can write off!!!

Always professional service and kind to the local clientele.

Everyone who works there was friendly. The service was quick, communication was excellent, and the process was easy. I like that they do organic dry cleaning.

I dropped off a dozen or so little and cashmere sweaters, and they returned promptly; all that one met or exceeded my expectations… That one went to the cleaners with a bit of peppermint stick ice cream on the front, and it returned with the same thing in the same spot. They happily took the sweater back to the re-cleaned, but I have not yet picked it up. Everyone is always so friendly and helpfu... More

I dropped off a dozen or so little and cashmere sweaters, and they returned promptly; all that one met or exceeded my expectations… That one went to the cleaners with a bit of peppermint stick ice cream on the front, and it returned with the same thing in the same spot. They happily took the sweater back to the re-cleaned, but I have not yet picked it up. Everyone is always so friendly and helpful Less

I am a new Pier Cleaner client and am very pleased with my experience. I am impressed with all the services provided and see my selfusing severasl of them.

Very professional and great customer service! Everything was well done and on time.

Treated with respect. People were friendly and professional.

The staff at Pier cleaners are the most accommodating and knowledgeable. I started using Pier after having issues with 2 other dry cleaners. I am happy to say I have never ever had an issue with Pier. I love that if I I can’t pickup, my items will be added to a delivery route. Pier texts me when my items are ready. I think they are very professional!

Staff are wonderfully helpful and kind. Definitely my go-to from now on!

Totally cleaned my Santa suit

Quick service and reasonable prices.

Fast, professional service with smile. What more do you need!

Very speedy turnaround particularly during holiday season. Incredibly friendly staff. The job done was impeccable. 5 stars+

We have found the quality of the cleaning to be excellent, and on suits they are very careful with the lapels!

Love this business! Always prompt and great service.

The folks were incredibly friendly and professional . . . my items were returned ahead of schedule.

I love the Mystic branch! Beth and her colleagues are clearly invested in this business. They are welcoming, efficient and professional. The store is always decorated for all holidays and is fun. I always feel uplifted and appreciated when I am there. Please continue to invest in these great employees. They are the face of your business and they represent you very well.

Had 3 pairs of pants hemmed and 3 dry cleaned. Both services were great!

Pier one is very good a communicating their schedule for deliveries and pickups which makes it so easy

Excellent service. Great atmosphere in Mystic. Super friendly customer service.

Friendly staff and good quality service. I’ll use them again soon!

Very good service. Dry cleaning was available a day before promised.

Great cleaner and have used them for years. Will pick up and deliver if needed!

Great service, efficient and friendly!

They always do a wonderful job on my linen pants and our heirloom table runners.

Polite and efficient.

Pier cleaners has always done a great job on my cleaning. They are reasonably price and offer free storage, which I appreciate. They also know my name, which always impresses me.

I brought clothes into the shop. They were ready and they told me. I got them. And I'm happy.

Convenient

Pier always does a great job! prices are very reasonable and the account set up makes payments quick and easy

In one day, out the next. A king sized mattress pad, washed, dried, folded and in a neat plastic bag. Great service, nice people.

Great job.

Best in the county. I'm new here but have finally found my cleaners. No more negative surprises from the others around town.

Didn’t get it clean the first time. Stains still there but they sent it out again

Friendly, professional staff. Quick return. Easy to pay process.

Quick, reliable dry cleaners who also deliver on request. Very convenient and professional

Quick professional service, and Friendly knowledgeable staff. That’s why I keep returning to Pier Cleaners for my dry cleaning needs. Thank You!

We appreciate how well Pier Cleaners have done with our dry cleaning and comforters every time.

Fast & efficient dry cleaning

Brian and the whole team are wonderful.

Beautiful job on two dress shirts. Just the right amount of starch — nicely ironed.

I love the pick up and drop off feature. I also have used them for sewing repairs. They fixed a zipper that I thought would need to be replaced. When I go into the shop they are really helpful and friendly.

Great job

great place for dry cleaning!

The uniform looked fantastic and the turn around was fast.

Consistently excellent! Courteous and speedy Never failing Highly recommend

Very friendly folks who deliver professional dry cleaning and efficient service!

Good quality, good pricing, and was done fast. Also a convenient location. I would recommend!

Clean and quick

Clothes were ready well ahead of promised delivery date

Always great!

Staff is sooooo nice!

Everything was done professionally

I highly recommend Pier Cleaners. They do a wonderful job with our dry cleaning and their pickup/delivery service makes it super convenient. I've tried cleaners on Aquidneck Island and they can't compare to Pier Cleaners.

I needed a suit pressed same day for a funeral the next day. The service was prompt and well done.

Excellent

I have been a customer of Pier Cleaners for several years. Always dropped off and picked up and they have done and exceptional job. Staff is friendly and professional, they just get it right. I finally decided to utilize the pickup and drop off service and they exceeded my expectations. The route manager Justin did and great job of getting me set up and explaining all the details. Mike my deliver... More

I have been a customer of Pier Cleaners for several years. Always dropped off and picked up and they have done and exceptional job. Staff is friendly and professional, they just get it right. I finally decided to utilize the pickup and drop off service and they exceeded my expectations. The route manager Justin did and great job of getting me set up and explaining all the details. Mike my delivery person was outstanding even waiting an extra minute while I finished placing my item to be picked up in the big blue bag and as always the clothes dropped off were perfect. Thank you to the Pier Cleaning Team for making everything so convenient and taking pride in your work, it shows and appreciated. Less

They did a fabulous job getting us ready for the winter. Excellent cleaning and amazing turn around time. Mari Ann B.

I always have a good experience with Pier Cleaners. They are prompt and I appreciate how they have an auto-charge system so I don’t have to pay each time I pick up. Thanks, Pier Cleaners!

Great service and the friendliest staff.

Excellent service…. I wouldn’t go anywhere else!

Efficient, friendly and they do a great job. My quilt looks like new!

Efficient customer service. Friendly staff.

Pier Cleaners is a fabulous family run owned business. I mention family run as most often one of the owners greet you. The staff knows you by name too. I have been a customer for many, many years. Weekly for probably 20 years for my husband’s professional attire. Retired now we still drop off clothes occasionally. All to perfection when picked up. Drapes, sheers , comforters are handled with expe... More

Pier Cleaners is a fabulous family run owned business. I mention family run as most often one of the owners greet you. The staff knows you by name too. I have been a customer for many, many years. Weekly for probably 20 years for my husband’s professional attire. Retired now we still drop off clothes occasionally. All to perfection when picked up. Drapes, sheers , comforters are handled with expert care. The attached laundromat is state of the art with full time attendants to answer any questions. During the height of Covid I utilized their pick up and delivery service. Full service, 10 ⭐️ Less

Quality of work h a s been excellent.

Great service and super convenient— they even do pickups and drop offs. Huge fan!

Professional in all aspects.

Life happens...my coats sat at Pier Cleaners for months before I got in there to get them. I was honestly was so nervous they would give me a hard time about how long they were holding my items(expectedly) that I put off going in even longer. So when I finally made it in there, the total opposite occurred. They were so nice to me that my whole afternoon was brightened by the experience. Thanks fo... More

Life happens...my coats sat at Pier Cleaners for months before I got in there to get them. I was honestly was so nervous they would give me a hard time about how long they were holding my items(expectedly) that I put off going in even longer. So when I finally made it in there, the total opposite occurred. They were so nice to me that my whole afternoon was brightened by the experience. Thanks for the laughs! Less

Nicest people in the business and my clothes are always perfect.

Friendly customer service!

It was nice visit to the cleaners when my Button down shirts nicely pressed and done ahead of schedule

Great service

This was the fastest dry cleaners I've ever been to, and I love their web platform which allows you to pay online, schedule pickups/delivery, and tracks what steps of the process your clothes are in. I found the price lower than other cleaners I've been to.

Friendly staff, quick turnaround and great job with cleaning!

I have many positive experiences, however, I think it’s very important to offer in-house alterations, I think has has been missing for way too long!

Great service—friendly and professional—and excellent dry cleaning!

Dress came out perfect

Always a great job.

Fast as well as meticulously cleaned and ironed.

Excellent customer service!

People are very courteous, the drying is done on time. They are very honest with you if there are spots on the fabrics.

Always great service

Dry Cleaning

Terrific. Friendly and efficient.

Excellent service with very friendly personnel! A major upgrade over the prior owners- very happy and will continue to use on a regular basis

Employees are very friendly and helpful. Super fast, only takes two days for pick up. Definitely will use again!

Pier cleaners is a great place to go for dry cleaning and other related services. The staff is always friendly, the service is always prompt and the communication is always strong !

Quality dry cleaning service.

Very friendly staff and they do a fantastic cleaning.

Great job!

Superb customer service and excellent communication.

The quality was very good but I was given a date for pickup and the clothing item wasn’t ready for 3 days later.

The staff was very friendly and all my order information was sent to me via text and email. That made the experience so easy. Definitely would use them again.

Friendly, reasonable helpful staff; clean, well-appointed store. Very convenient with good parking. Deliver/Pickup service too. Couldn’t be better!

Dry clean jacket, pants and shirt.

Dry cleaning ona winter coat. Great job. Looks new again.

All great!

Pier has provided an excellent service managing the laundering of our clothes. Everything is clean and fresh. The pick-up and delivery service is great. My days can be very busy and this is one task I don't have to worry about. Thanks Pier Cleaners!

Love the friendly staff and the quick turnaround at Pier Cleaners! They're also conveniently located across from Mystic Big Y, so my errands get done more efficiently.

Great dry cleaning service and turnaround when needed something dry cleaned on short notice. Staff are always accommodating. Definitely recommended.

They always do a great job and my things are usually ready sooner than expected.

Items have always been ready as promised.

They're the best. I would never go anywhere else.

Very well organized. Job done promptly and online notice worked well. The job itself was a "best effort" to remove a very old stain and didn't succeed; but they had warned me beforehand.

Great service! They delivered to my home without my even asking!

Great service! Pick and delivery is timely and professional.

Nice staff, clothing was ready early and done perfectly. Thank you

1) love the ambience of the inside front entry area, always matches season and holidays, 2) person taking order is always pleasant and helpful, 3)orders are always performed quickly

Very professional and friendly. They do a great job, clothes always ready in a timely manner, and it’s the only cleaners I go to. The best.

Friendly staff, quick and efficient. Laundry was done and ready for pick up earlier than expected!

Always on time and on top of all types of cleaning- dry cleaning. Rug cleaning and shirt wash dry and press.

I had three winter scarves cleaned. Turn around time was quick. A little pricey but that May be the case for all dry cleaners.

Great experience- cleaned up a tough stain on a white dress and dress is perfect again. Customer service was wonderful, and price was very affordable!

As always, Pier Cleaners did an outstanding job on our dry cleaning: friendly, professional, prompt!

Good promt service. Excellant results

Amazing work always

Brought in a Scandinavian sweater my granddaughter bought for me at a used clothing store ~ it have some pretty bad stains on it so I brought it in to Pier Cleaners and they did I fantastic job not only removing the stains but bringing all the colors back to life 🤗

After an online search this cleaner was recommended for "spots". I delivered a large tablecloth with two very apparent stains and was informed they would probably come out. I picked it up today, brought it home and both stains are still very apparent. The cleaning cost over $30 and the stains are still there. I will return it to see if this can be remedied to my satisfaction.

Really great service, thank you 😊

Cleaning came back quickly! Easy!

Great place ti get my dry cleaning gets done nice and is quick !!!

Quick fast and easy to get your stuff done

Most of the time my pick up and delivery service has been excellent. There was one time a few months ago where two of my work shirts had the zippers damaged/ripped off. It cost me 50 dollars at a local seamstress to have them repaired. I found the Pier on line complaint portal was not easy to use. I attempted it but I don’t know if anyone at Pier ever saw the complaint. Since then I have not been... More

Most of the time my pick up and delivery service has been excellent. There was one time a few months ago where two of my work shirts had the zippers damaged/ripped off. It cost me 50 dollars at a local seamstress to have them repaired. I found the Pier on line complaint portal was not easy to use. I attempted it but I don’t know if anyone at Pier ever saw the complaint. Since then I have not been sending my work shirts in. I am only given a few shirts per year and I can’t afford any more damage. This is why I have been reluctant to post a review…. Less

They are Great at what they do!

Very convenient dry cleaning service with a responsive, friendly staff

I had my daughters brides maid dressed cleaned. They did a great job and it was ready before the time they had given me.

I have been a customer with Pier Cleaner for over 8 years. I am very much satisfied with the service. The interaction with staff has always been courteous and helpful.

They were not able to clean my handmade rug because they were concerned about the edge fraying. They gave me a credit because they had the rug for two months.

Great service

Intake of item by friendly clerk, with pickup for Monday. I was notified on Friday that item was cleaned and ready for pickup. Very impressed

Prompt service. Staff was friendly and polite. Lovely facility.

On time. No issues.

Staff is always delightful to work with no matter who is on the desk. Clothes are cleaned beautifully and in a timely manner.

Friendly and welcoming environment. Would recommend for all laundry and dry cleaning needs.

I drop off dry cleaning and they are Always friendly and efficient

I have ALWAYS had a good experience with Pier Cleaners. The only service I have used has been for dry cleaning and clothes are always ready before due date. In addition, clothes are cleaned professionally. The staff at Pier Cleaners are friendly, helpful, and always take care of whatever my specific cleaning needs are. I was recommended to Pier Cleaners when I moved here full time from Provid... More

I have ALWAYS had a good experience with Pier Cleaners. The only service I have used has been for dry cleaning and clothes are always ready before due date. In addition, clothes are cleaned professionally. The staff at Pier Cleaners are friendly, helpful, and always take care of whatever my specific cleaning needs are. I was recommended to Pier Cleaners when I moved here full time from Providence. I do not regret for one minute changing dry cleaners and have always been happy with the quality and service provided! I have recommended Pier Cleaners to neighbors and know they are using you because I see the pick up bags outside their doors..... Less

Pier cleaners makes it too easy to do all of your dry cleaning. My order was ready earlier than expected and done well!

Great experience, timely, friendly staff, text updates. Highly recommend

My driver Michael is great. Top level customer service. Minus one star for the few times I’ve called pier though. Whoever answers just wants to get off the phone or transfer me.

Friendly

Very happy with service, pleasant staff!

All good

I had two winter jackets cleaned. Love the eco-friendly process, and they look great. However, the sleeve cuffs on one jacket that had a few stitches to secure the cuffs were ripped apart to clean the inner part of the cuffs and not stitched again to secure them.

Great place, friendly service and ready before promised

Pick up and drop off clothing on a regular basis’ since I’m 94 and don’t do it myself

Super friendly staff! Clothes look great!

Good and friendly service, I like the free hangers in the lobby!

Always do a good job . Fast service

Dry Cleaned two blazers, fix coat hook ban. Excellent on time cleaning.

A friendly welcoming place to bring your cleaning needs!

Excellent communication and great quality work.

Always a great job and free delivery and pickup.

Customer service is good , I have had shirts laundered for 35 years the past ten at Pier they do a very good job.

Very friendly and efficient staff.

Awesome job. Great communication and timely.

Asked to pick it up tomorrow but it was done today.

Professional service, courteous staff and rapid turnaround. Highly recommend their services.

I love having my laundry dropped at my doorstep clean and folded. I also like that Pier Cleaners is much less expensive than the service I used to use.

These folks are always dependable. Even through the pandemic, which must have been particularly challenging for them, they continued with their great service.

Courteous and professional.

Done quickly and correctly.

Prompt and affordable

I'm very pleased with this service. They provided fast and courteous service. I really like the SMS text updates that you send to customers to keep us informed. The only other thing I will mention is the website shows different hours than what is posted on the door.

Good service; Do a great job with laundering and ironing large tablecloths.

Great experience with both the Pier team and delivered dry cleaned clothes...highly recommended !!

Reliable service, really good quality cleaning

Pier cleaners has been doing my dry cleaning for years. They are friendly, know my name and order history and are always helpful. Most pleasant errand I have!

Comforter was cleaned and ready in less than 1 week

Great experience!

We have been customers of the Pier Cleaners for a few years. Always satisfied with their service. Quick, efficient, well-organized. Price is good. People are very nice

Drycleaning

Great service, great communication, goes out of their way to serve their customers with care and respect. Definitely recommend using this business for your dry cleaning needs

A wash and fold experience. Nicely done and packaged.

Prompt and friendly service

Excellent work and delivery!

Excellent service

Clothes come back well pressed and clean. The prices are on the high side. I enjoy the delivery.

Pier Cleaners does a good job and the delivery service is great. They make it easy to do business with them.

Men's suit and shirt pressed. Pier Cleaners did excellent job and items back in 2 days.

Excellent service!

Pier Cleaner is terrific and a must-have in my life. I used to drive around for months with my dry cleaning in my car before remembering to drop it off. It would then take another month to go pick it up. They are consistent, send me reminders the night before to put my dry cleaning out for them to pick up, and send me a message when it has been dropped off. Couldn't be happier to have the conveni... More

Pier Cleaner is terrific and a must-have in my life. I used to drive around for months with my dry cleaning in my car before remembering to drop it off. It would then take another month to go pick it up. They are consistent, send me reminders the night before to put my dry cleaning out for them to pick up, and send me a message when it has been dropped off. Couldn't be happier to have the conveniency and such a trust worthy business to work with. Less

This Cleaners and laundry is a wonderful place to work with. I send all my B+B comforter’s , drapes etc here. The staffs effect and we all ways get our stuff back right on time.

Great service for dry cleaning

Great next day service

Consistent delivery service. Good communications.

Always on time and excellent customer service.

With a house full of company this summer, it was so easy to send my sheets out to be laundered and pressed. Pick up and delivery were a breeze. I would recommend Pier Cleaners for all of your all your cleaning needs. Always friendly and professional.

Great customer service

Excellent all around. Friendly, timely, easy.

This is my go to place for dry cleaning or for anything that needs to specially cleaned. The staff is wonderful and they do a great job!!

I've gone from 5 stars to 1 star very quickly with this company. They've lost my clothes after already having delayed delivering them to me because of 'rain'. The supervisor couldnt even bother calling me back and apparently they just went home for the weekend without a care while I am now left without without work clothes for the weekend. I am furious at the lack of consideration and communica... More

I've gone from 5 stars to 1 star very quickly with this company. They've lost my clothes after already having delayed delivering them to me because of 'rain'. The supervisor couldnt even bother calling me back and apparently they just went home for the weekend without a care while I am now left without without work clothes for the weekend. I am furious at the lack of consideration and communication from this company over this matter. Less

Excellent sevice,reasonably priced

Good service. Stains gone. Look like new. With card on file, in and out in less than a minute.

Cleaned our comforter & bedding. Did a great job! Will always use Pier Cleaners!

I have never had a bad experience at this cleaner! I have used them for 10+ years for cleaning and summer storage of my wool clothing. I would definitely recommend them.

Always on time. Great attitude. Great cleaning. Pick-up means a lot to us.

Exceptional customer service!!

We love Pier Cleaners. They do an excellent job on all our laundry and dry cleaning from mountains of towels and sheets to removing difficult stains on special pieces of clothing. Plus the staff are so friendly and nice! I love to go into the store.

Always quality work. Staff is friendly and helpful

Great service!