They aren’t picking up the phone and when they don’t I get a automated text… which they still don’t respond to.

I made an appointment online, showed up, and nobody was there. Doors locked and nobody answers the phone or returns messages. No way to run a business. Do not schedule an appointment here.

Never open nor answer their phones! Unprofessional!!!!

It was a great first time experience definitely will be returning Diana was very courtesy

Super friendly and flexible (timing wise) despite COVID — thanks very much!!

Personal service is extraordinary. Asked my goals and provided the guidance I needed. Can’t wait to go back

Very invigorating! Great customer service- the staff was very friendly and helpful. Will go back again soon!

I’m addicted to this place! The owner and staff are amazing- very knowledgeable and helpful. The facility is super clean and has a comfortable ambience. I’ve done the whole body cryotherapy and the infrared sauna and the Cryo facial - all are amazing- and give me so much energy and vitality and a flatter belly!

Very welcoming atmosphere!

So cool! Literally, and immediate energy, followed by relaxing evening. I’ll definitely try it again!

Nice place. Good customer service. This was my first time trying this and it was a good experience. Will goo back. This was at the Darien location.

I always walk in feeling great and walk out feeling amazing!

Es una excelente experiencia

Simply said, these treatments work for me as advertised. Mary Jane and the rest of the staff are friendly, knowledgeable, professional, helpful and patient. Try it. You’ll like it!

Fun place...work staff is very helpful

Awesome place and customer care!

ColdPlay is terrific, I like the technology and the massage chairs are wonderful! Super friendly staff! Totally worth a try!

As a first timer it was great to meet the nice people at Cold play who were kind enough to provide a thorough explanation and education on the process. Very clean and comfortable environment. I will be back.

The staff is so knowledgeable and kind and the modalities are amazing. They have many different ways to enhance physical wellbeing.

Really nice and clean place.

Well, it all works for me, and that’s what matters. The excellent assistance, guidance, recommendations and attention of the staff make for a premium experience.

Great place for Cryo .., definitely helps with my workout routine MJ is the best ..

Love the facials & whole body treatments!

I'd highly recommend getting Cryotherapy at Cold Play. The employees are extremely kind and the process is smooth. I travel frequently and I have yet to experience a first session as good as this one. The 10 minute massage chair at the end was an added bonus. I'll definitely be back A+

The friendly staff, the Cryotherapy really helped reduce my sore, runners legs!

It was just an amazing experience from the location (Greenwich) to the facility and the staff as I have nothing bad to say about them. I am getting ready to go back again and again and again.

Awesome and cool place! Loved my cryoskin facial!

Great Service!!

My first time doing cryotherapy, and cold play in Greenwich made it a comfy experience. They provided long socks, gloves, a robe and uggs. They have other cool services I didn’t get to check out, but I’s go back if I ever do cryo again. (Tip: make sure you call to confirm your appt, sometimes their system doesn’t confirm via email.)

I've been a member at their Greenwich location for a while now, but live closure to Stamford/Darien. Thank God they finally are up & running in Darien; being that I'm recovery from Breast Cancer & have Fibromyalgia. Even thou it's cold outside, Cryo is a different kind of cold. Kind of like having a Ice pack on your entire body. And at their Darien location they have the Infra Red Body Wrap, whi... More

I've been a member at their Greenwich location for a while now, but live closure to Stamford/Darien. Thank God they finally are up & running in Darien; being that I'm recovery from Breast Cancer & have Fibromyalgia. Even thou it's cold outside, Cryo is a different kind of cold. Kind of like having a Ice pack on your entire body. And at their Darien location they have the Infra Red Body Wrap, which I 've been wanting to try. In Greewich they have the Infra Red Sauna, which is good during the winter season. The staff is really pleasant and supportive in helping you get thru a 3 min session in the chamber. Afterwards, you can reward yourself with a 10 min chair messages This chair messages you from your head to your toes. They also have a Cryo machine where you can get spot Cryo treatment or a facial. I had the Cryo Facial after I had a few dark spots removed off my face. And it help in healing it from the inflammation & ovet all texture. As with the Whole Body Cryo, it helps your skin texture to your whole body. I also suffer from Migrains and use Cryotherapy to help, in getting relief of that pain. I recently purchased a 5 pack of the Cryoskin Slimming & Toning. Just compelted my 1st session to the back of my upper legs and I can feel a difference in righting and in the appearance in that area. Can't wait to see the total effect after I've compelted my sessions. Whether you have ailments or not... go and see for yourself how Cryotherapy can work for. Enjoy! Less

We really enjoyed our Cryo facial and the massage chair the stretching and squeezing was fabulous.. we will be back!

Great treatment! I never tried Cyro before. It's amazing. The staff is pleasant. The office is clean. They offer many services. Plus they give a 10 minute massage in a chair after every treatment. I'm hooked!!!

First time experience staff was excellent will be back

Coldplay has an incredibly kind and knowledgeable staff. You will be in great hands! I can’t wait to go back for more cyrotherapy!!!

Amazing experience...Great Staff!

I love the professionalism of all of the employees at Cold Play Cryo. I have had a variety of services there and each one has been perfect. Great infrared sauna experience, clean and the massage chairs are a treat. Just go! Thank you Dimple and MJ for always being accommodating and caring. I’ll be back!

I did whole body for MS. See if it helps with fatigue and energy levels and body soreness/heaviness. Definitely felt lighter and slept much better than normal. Staff is Super nice and flexible. The massage chair is out of this world!

It was a great experience. The staff was great. I will definitely be coming back

Staff was friendly and well educated, space was clean, session was easy. Overall enjoyable experience.

Great service and friendly staff a most visit .

Dave and Dimples was very attentive and friendly.very clean place

Professional and welcoming staff. I was in the machine for three minutes. Supposedly, it aids in weight loss and inflammation but I'm still cold an hour later. I paid $29 with a Groupon voucher. However, the regular price is $35. It's worth a try.

After having 2 babies in 2 years via C-section I lost most of my weight hitting the gym 4 days a week, eating well & then I couldn’t get off the weight loss plateau for the final 12lbs in my abdomen! My time at the gym made me emotionally feel good but not having the results I desired was totally frustrating! I decided I wanted to invest in myself & get my full self-confidence back. I honestly di... More

After having 2 babies in 2 years via C-section I lost most of my weight hitting the gym 4 days a week, eating well & then I couldn’t get off the weight loss plateau for the final 12lbs in my abdomen! My time at the gym made me emotionally feel good but not having the results I desired was totally frustrating! I decided I wanted to invest in myself & get my full self-confidence back. I honestly didn’t realize how amazing Cryotherapy would be physically & emotionally. I’m 4 treatments into the 5 session therapy and have lost 7.5 lbs along with continuing gym & smart eating. I’m beyond thrilled! 💪💛 modivated to be finally back to my pre-pregnancy body! Less

Can’t wait to do it again ! Felt renew after Nice salon Dimple is lovely and a pro

Friendly, informative, and great equipment.

1st time client. We had an excellent experience. They were very friendly and we definitely come back for more cyrotherapy.

Great experience, nice employees clean stylist classy location, I will definitely go again!

Just all around good. Body feels better more energy , just wish it wasn’t so expensive. For me anyway. I’d go all the time 😀

Great experience, pleasant staff, so far feels great!

Due to the fact that I could not fit in the Cryo machine, the staff at Coldplay recommended I do some isolated treatment on the pain points. And, oh, what a difference it made. After knee surgery, simple daily things are harder such as walking up and down the stairs. The day after Cryo, I walked down the stairs using both legs which has not happened in a very long time! Highly Recommended!

Me encanta cryotherapy me ayudó mucho con mis dolores hasta mi estado de ánimo cambio . Es muy relajante y muy excelente para la salud

Love the facilities. Everyone is so friendly and knowledgeable. My favoifav is the massage chair after a cold session.

Awesome experience extremely friendly very relaxing experience definitely worth going to over and over

Great, professional and reasonably priced

Terrible treatment of customers. I arrived a few minutes early for my 9:30 appointment and the studio was closed and locked. Apparently they are very strict about the 15 minute early rule, but I was driving back and forth down the street because the building is easy to miss in the industrial park style area (it’s not its own building but a 3rd floor suite in an office building). I tried to call o... More

Terrible treatment of customers. I arrived a few minutes early for my 9:30 appointment and the studio was closed and locked. Apparently they are very strict about the 15 minute early rule, but I was driving back and forth down the street because the building is easy to miss in the industrial park style area (it’s not its own building but a 3rd floor suite in an office building). I tried to call once and received no answer. When I arrived it was still not yet 9:30 (my appointment time). A Cold Play employee was leaving the elevator as I got in. I almost stopped her but figured she was just going out for a break or something and someone else would be upstairs. The building was completely deserted otherwise and there’s no way she didn’t realize I was there for this session. She just left, and nobody else was upstairs. I knocked, tried calling again, and waited until about 9:35 before I realized what was happening. I booked this through ClassPass and used a lot of credits to do so. I have been interested in trying out cryo for a while since I have some chronic injuries and other aches and pains. If this is how they’re trying to get new customers it’s insane. At the very least, even if it was decided that because I was not a full 15 minutes early I couldn’t do the session, you could say something to me, call me, answer the phone, give me information and tell me to reschedule. Don’t walk right past me when I arrived before my appointment time and leave! Insane way to run a business. I’ll be trying a different company for this service. Less

I love Cold play Cryo!! Cupping with Dimple is the best, all my pain is gone and my sleeping improved!

Great place to recover & relax. After a long week or day cryo will help flush all the inflammation out of our body as well as any soreness. Gets you back tofeeling 100% in no time

I had the best experience at Cold Play !! I came back 2 days later and will be there tomorrow with my son and his girlfriend. First off the place is beautiful, very clean and chic - the people that work there are awesome / professional and so nice ! You get to pick your own rockin music while you spend the 3 minutes getting into the big chill ! When I walked out of the tube for the the first t... More

I had the best experience at Cold Play !! I came back 2 days later and will be there tomorrow with my son and his girlfriend. First off the place is beautiful, very clean and chic - the people that work there are awesome / professional and so nice ! You get to pick your own rockin music while you spend the 3 minutes getting into the big chill ! When I walked out of the tube for the the first time / it was the most amazing feeling !! I felt insanely good !! Like I had run 10 Miles but also I felt so relaxed like that great feeling after an hour yoga class - but this took only 3 minutes!! And can we talk about the "high" you get !!! OMG!! it's awesome - I felt so happy so energized and so connected !! All the little aches and pains in your body are gone and you feel like you have taken a happy drug !! And you burn like 500 - 800 calories!! I am hooked !! Can't wait to go back tomorrow. Plus they have the best massage chairs I have ever experienced - like you have gone to heaven ! The Cryo on your face is amazing too ! You just glow - your wrinkles seem to vanish and your skin gets tighter . You got to go try it ! Honestly it’s so fun quick and easy and the benefits are Wonderful for your mind body and yes your soul !! �� Less

My visit was very well organized. The sauna was ready. It was clean. The owner and staff were very nice. Nothing to complain about. Would recommend highly.

As a professional boxer I am serious about recovery. Cold Play Cryo was exactly what I’ve been needing after hard sparring sessions and training all week. They have local Cryo which can target a specific area that is injured or extra sore. Which helped increase my recovery in my shoulders very quickly.

Found this gem of a place...Thank God!!! Time to get my freeze and squeeze on!! Thanks Casey, Jamie and Kineo for taking great care of me!! Considering all the surgeries I have had (over 40) and the amount of recovery that follows each of them I wish this kind of treatment was available years and years ago!!! If you have pain or experience any type of soreness this stuff works!! If you are at a... More

Found this gem of a place...Thank God!!! Time to get my freeze and squeeze on!! Thanks Casey, Jamie and Kineo for taking great care of me!! Considering all the surgeries I have had (over 40) and the amount of recovery that follows each of them I wish this kind of treatment was available years and years ago!!! If you have pain or experience any type of soreness this stuff works!! If you are at all skeptical they give you the 1st session free!! And think about this...why is it after every game all the NFL Players and MLB pitchers throw themselves into a tub of ice...so many benefits to these cold treatments!!! Great for inflammation and ladies it also promotes weight loss!! Well worth it and it rejuvenates the body and accelerates your energy output to new levels!!! I love this place!!! Less

ColdPlay Cryotherapy is an excellent establishment. Medhi and his staff are extremely friendly and very knowledgeable on what treatment would work best for each individual. They really take their clients needs into consideration and have been a pleasure to work with. I have had reconstructive shoulder surgery and a slipped disc in my back but have felt much better after several sessions at Coldpl... More

ColdPlay Cryotherapy is an excellent establishment. Medhi and his staff are extremely friendly and very knowledgeable on what treatment would work best for each individual. They really take their clients needs into consideration and have been a pleasure to work with. I have had reconstructive shoulder surgery and a slipped disc in my back but have felt much better after several sessions at Coldplay! Less

“ I am a strong believer in Cryo and love the benefits of the chamber and the local treatments. It is like an ice-pack on steroids for any injury, and the chamber helps with inflammation, energy, sleep, and completely revives the body. And the Coldplay Cryo staff are all amazing."

As an athlete, my body is constantly taking a beating. Muscle soreness is just another day at the office. Cold Play Cryo is amazing for "instant" full body recovery. I can feel an immediate difference after therapy, and my muscle recovery is now unlike anything I have been able to achieve before. I'm a customer for life!

As an athlete, my body is constantly taking a beating. Muscle soreness is just another day at the office. Cold Play Cryo is amazing for "instant" full body recovery. I can feel an immediate difference after therapy, and my muscle recovery is now unlike anything I have been able to achieve before. I'm a customer for life!

I felt energized and invigorated by my experience at Cold Play Cryo. An unexpected side benefit is that I have never slept better! Can't wait to go back for more treatments and a cryo facial! Bring it on!

Felt great after the full body cryo therapy. Sore muscles recovered quicker and my circulation was improved. Also experienced an overall boost of energy. Loved the massage chair. Will be back to try the Normatec sleeves!

Great new space in Greenwich for Cryo. My low back and sore legs feel a 1000% better!

Recently visited NYC and was suggested to visit Cold Play Cryotherapy in Greenwhich due to having the knee trauma after snowboarding. That was a stunning and exciting experience i'd highly recommend to anyone who is interested in pain reduction. After few sessions I could easily move my leg and felt vigorous. Moreover, the sunsets which last sunshines touch your face while you stay in a cryo cham... More

Recently visited NYC and was suggested to visit Cold Play Cryotherapy in Greenwhich due to having the knee trauma after snowboarding. That was a stunning and exciting experience i'd highly recommend to anyone who is interested in pain reduction. After few sessions I could easily move my leg and felt vigorous. Moreover, the sunsets which last sunshines touch your face while you stay in a cryo chamber full of freezing smoke makes you feel relaxed, full of life and let you escape the jungle of thoughts and troubles you might have. 5 stars goes to the awesome manager, stunning sunshines, huge windows and for the Krion Cryosauna! Less

Just got a great whole body freeze session for my tweaked back. Casey gave me some great recovery advice.

What a wonderful experience! I highly recommend this cryotherapy center. It is a clean, beautiful, and relaxing atmosphere. The staff are very warm and friendly and very knowledgable. I came to the center for arthritic pain and felt better after only one session. I was a bit nervous going into the chamber for the first time but the staff makes you feel very comfortable. Now I am hooked! Th... More

What a wonderful experience! I highly recommend this cryotherapy center. It is a clean, beautiful, and relaxing atmosphere. The staff are very warm and friendly and very knowledgable. I came to the center for arthritic pain and felt better after only one session. I was a bit nervous going into the chamber for the first time but the staff makes you feel very comfortable. Now I am hooked! The cold feels wonderful and you feel immediate results in both mood and energy levels. I don't have sleep issues but my sleep actually improved after my first session (I now sleep more deeply and soundly). My metabolism has also increased and my appetite has decreased! I can't say enough about cryotherapy and this center! Less

I am a personal trainer at a local gym and I am recommending this therapy to all of my clients. My clients range from weekend warriors who take a beating during their workouts, to the elderly that are just looking for pain management and a more comfortable way of performing simple daily tasks. The thought of being exposed to below 0F can be very intimidating, but as soon as I went in, I felt muc... More

I am a personal trainer at a local gym and I am recommending this therapy to all of my clients. My clients range from weekend warriors who take a beating during their workouts, to the elderly that are just looking for pain management and a more comfortable way of performing simple daily tasks. The thought of being exposed to below 0F can be very intimidating, but as soon as I went in, I felt much better than I expected. Another great option is the localized cryotherapy, I am personally rehabbing from an injury and they were able to use the same technology to that specific area. After you complete the cryotherapy, you can sit back and relax on some of the nicest massage chairs you will ever sit on! Staff is very professional and knowledgeable and they make you feel at home. Go try it out! Less