Sartorial Auto Repairs
2026-01-11T00:30:02.492Z
TLDR; Avoid this shop, bolts not tightened, owner and techs talk smack about you, bad communicationI took my truck to get a transmission put in. For starters, I'm pretty mechanically inclined and do most of my own work, however I did not have some specialty tools or equipment to do the job so I took my truck here.I called and was told I could bring my truck in on Tuesday, which was about 5 days after my intial call. When I brought it in, I asked about a timeline to which they told me a week and a half. Okay, no problem as I wasn't in a huge rush.What really puts me off about this shop is the customer service. When asked about some hardware, I said I might have lost some bolts and they can just replace them. To which they rolled their eyes VERY blatantly after I said that and sighed. This was already a huge red flag and I should have just went someone else at this point. They then quoted me $175/hr for labor, and said a max of 5 hours of labor. Okay, sounds good.Anyways, I dropped off the truck, and fast forward a week and a half later, I hadn't heard anything. When I called they told me they hadn't gotten time to work on it, and it might be another week. I told them I needed it back within the next couple days, and thats past their timeline they gave me. They ended up moving me up in the queue which was nice, but it only got worse from here.Upon picking up my truck, everything with the truck itself seemed in order. I went into the office to pay, only to find out my labor rate was $200/hr not the $175 they quoted me. I didn't bother as I just wanted to get out of there at this point.Now here's where it really gets interesting. I took my truck home and watched my dashcam footage as I have parking monitor on and it turns on with the truck. When watched back, some clips were of what I believe to be the owner, and some tech talking smack about me, and the truck which I will not get into here. I totally understand having fun at your workplace, and talking with each other. But talking smack about your customers? Really?Anyways, after I got home, the truck sounded a tad bit loud, so I took a look underneath only to find that an exhaust bolt was not tight, not even hand tight. I could spin it off with my fingers causing a minor exhaust leak. I fixed it myself and that was the end.Overall I would recommend to stay as far away as possible from this shop and go somewhere else. However, they did get the job done so whatever.