Don’t trust this company!

If there is a problem with your flooring they DONT CALL YOU BACK!!! They want there $$ right away so you pay in full but then don’t finish the job!!!

Don't waste your time on this company. I had setup an appointment for today March 7th @ 9:30 am. I received a reminder text from them March 6th @ 7:30 am telling me about the details of my free estimate appointment. I also received a text on the day of my appointment @ 8:30 am saying this is a reminder of my appointment at 9:30 am. Waited 2 hours, and they never showed up! I was told they would c... More

Don't waste your time on this company. I had setup an appointment for today March 7th @ 9:30 am. I received a reminder text from them March 6th @ 7:30 am telling me about the details of my free estimate appointment. I also received a text on the day of my appointment @ 8:30 am saying this is a reminder of my appointment at 9:30 am. Waited 2 hours, and they never showed up! I was told they would call when the people are on their way, I NEVER received a call. So I decided to leave this Google review to let people know there is A LOT more companies ( better companies) who will actually come through to give you a free estimate and do GOOD work. Less

Had a good experience in the store, but once we purchased it went downhill. Installers were slow and reused tack strips that should've been replaced. We moved and new owners report barely 3 year old carpet is peeling up on. Would not recommend.

I cannot say enough about their professionalism while doing our job. Very efficient and friendly as well. Did a fabulous job on our carpet and flooring.

Paid $1,200 for a professional finish and got amateur quality, period. Will update with pictures. Immensely dissatisfied and Jason,the owner refuses to get back in contact or make it right. Job wasn't fully completed. Their materials damaged transitions and got on the walls, requiring us to paint over their mistakes and replace things that shouldnt have needed it. The job was originally slated f... More

Paid $1,200 for a professional finish and got amateur quality, period. Will update with pictures. Immensely dissatisfied and Jason,the owner refuses to get back in contact or make it right. Job wasn't fully completed. Their materials damaged transitions and got on the walls, requiring us to paint over their mistakes and replace things that shouldnt have needed it. The job was originally slated for the week after Father's Day and was only 'completed' in late July. Unprofessional and poor work quality. The owner doesn't seem to care to check the work of his laborers as long as your check clears! Less

Wonderful experience! My hardwoods needed refinished for a long time and RIC Flooring did a beautiful job. Scott did a great job sanding them down and applying the new finish. I'm a very happy customer!!

If you want something unique, these guys got you covered! Originally I had these guys quote a hardwood floor, then I found this awesome video on burned plywood and asked if they could do it. The demo, install, burning, ploy coating and new trim were all done within a week! Josh did a great job communicating leading up to and during the work. His attention to detail was on point! He even check... More

If you want something unique, these guys got you covered! Originally I had these guys quote a hardwood floor, then I found this awesome video on burned plywood and asked if they could do it. The demo, install, burning, ploy coating and new trim were all done within a week! Josh did a great job communicating leading up to and during the work. His attention to detail was on point! He even checked in after. (And he'll play with your pup... LOL) Jason was in the heat (literally) and on it for the touch ups! Brett was fantastic every time I called the store! Less

Very unprofessional company all around. Met with Jason in December to plan our bathroom remodel. Upon discussing popular bathroom appliance colors, Jason recommended rose gold which we decided to go with. Was told that demolition and construction would start early January. There was a delay in getting all products in, so construction was pushed back to February 1st. Today (June 28), our bathroom ... More

Very unprofessional company all around. Met with Jason in December to plan our bathroom remodel. Upon discussing popular bathroom appliance colors, Jason recommended rose gold which we decided to go with. Was told that demolition and construction would start early January. There was a delay in getting all products in, so construction was pushed back to February 1st. Today (June 28), our bathroom is still not finished. Was told that due to us changing from chrome to rose gold and tile flooring we needed to pay $1000 to finish the bathroom. We payed the $1000 with a signed contract that stated the bathroom would be completed within 2 weeks. Check was cashed next day and no work done on our bathroom for weeks. Workers don’t communicate with each other or us. Parts (lights, mirrors, our door handle) are still missing. Upon trying to talk with Jason, we were told to not contact him or go to his showroom ever again. We were just wanting our bathroom that was started 5 months ago to be done. Be careful we this company will take your money and then ghost you and make you out to be “unreasonable.” There is much more to this story. Do NOT recommend working with RIC. Less

RIC flooring started refinishing my floors the same day they came for an estimate and had it finished in just a couple days! They look great and I was impressed with how fast they were able to start the job and get it done. They were also helpful moving furniture and cleaned up before they left.

This contractor owes our distribution company almost $3000 for Epoxy, Flake, & Polyaspartic. He purchased this material from us on April 28th in the amount of $2806.52. He made payment, and we shipped the product. The payment made has since returned by his bank. We notified him on May 6th. He made a plan to pay the following Monday which was May 8th. It is now 17th and we have not received paymen... More

This contractor owes our distribution company almost $3000 for Epoxy, Flake, & Polyaspartic. He purchased this material from us on April 28th in the amount of $2806.52. He made payment, and we shipped the product. The payment made has since returned by his bank. We notified him on May 6th. He made a plan to pay the following Monday which was May 8th. It is now 17th and we have not received payment and no communication on what his plan is to pay this debt. Can you please respond with your intention. I will take this review down when the debt is paid. 8/15/23 Still have not received payment for the material purchased from us to apply a coating. This company has been told we will remove the review once we are paid in full. Less

The kitchen floor and bath both look great. The only issue was communication. Outside of the guy they hired out communication was extremely difficult throughout the whole process.

very pleased with the work done on installing my floor. Very professional company

The best company in Cedar Rapids

I hired RIC Flooring to tear out old hardwood flooring we have and install vinyl flooring. It was a very large area, and they moved all the furniture, did all the tearout and hauling it away. The installer showed up on time, was able to answer all my questions about the floor. Very professional, highly recommend, will be using them again!

Carpet tear out and hardwood replacement met the schedule to a T, couldn’t be happier!

Great service extremely helpful on making my choice for flooring!

Very nice people they did a really great job and great communication.

They did an amazing job on my bathrooms flooring , I couldn’t be anymore satisfied ! Definitely glad I decided to go with them , they didn’t disappoint !! Highly recommend !!

I contacted Jason requesting upstairs flooring be completed in my upstairs living room, he was fast efficient, professional and seemed very knowledgeable. He did great work and wasted no time getting me an appointment to have completed. Thanks so much for the awesome work!

Flooring looks great! All the guys were Easy to work with.

This is for yet another customer of theirs that reached out to us. They have their money and have ghosted them. Becoming the standard with this company

Worst experience of any company I’ve ever dealt with. It took nine weeks to do three rooms. Communication was terrible. I wouldn’t want to buy a rug from this company

Had some carpet torn out in the bedrooms and basement stairs and replaced with matching LVP with the rest of the upstairs. Brett was great with the install and very mindful of keeping things neat and tidy. I found out they do other work like baths/showers and trim so I will definitely be using RIC flooring again. Very pleasant experience and overall great staff.

Great young and excellence-focused business owner, Jason Potts, a veteran, has a quality work ethic and has great support staff. Excellent experience working with this business!

Josh refinished my wood floors beautifully! Communication was excellent, and work was completed quickly. I can tell he takes pride in his work. After so many not so great experiences with vendors after the Derecho, this was a welcomed relief!

RIC was able to get me on the schedule when I had hoped and their installer was fast, efficient, and took great care in his work. He didn't just ignore some problems they came across at tear out, but was up front and quick to make sure I knew they could fix things and would take care of me. I came home from medical appointments to find a beautiful floor almost finished and woodwork going on. He m... More

RIC was able to get me on the schedule when I had hoped and their installer was fast, efficient, and took great care in his work. He didn't just ignore some problems they came across at tear out, but was up front and quick to make sure I knew they could fix things and would take care of me. I came home from medical appointments to find a beautiful floor almost finished and woodwork going on. He made sure everything looked the way I wanted and was clean before he left. I highly recommended 👌 them and will be calling them in the future. Less

Josh did an A+ job on my backsplash. Very punctual, professional , and detailed. Thank you sooo much! My kitchen is beautiful!

We love our newly tiled shower....100 yr old home with sub flooring issues. It was handled with such grace. Older homes come with issues .... such as its impossible to find replace sizes for trim. Josh and the team did a great job. We did shower with stool, floor and partial wall. It returned life back into a lack luster area and made it safe and water tight. (Cabinets will be changed out wh... More

We love our newly tiled shower....100 yr old home with sub flooring issues. It was handled with such grace. Older homes come with issues .... such as its impossible to find replace sizes for trim. Josh and the team did a great job. We did shower with stool, floor and partial wall. It returned life back into a lack luster area and made it safe and water tight. (Cabinets will be changed out when the back orders on things clear up) Less

So very happy with RIC Flooring, Inc. - Marion, Iowa!! From the moment we walked in the door to look at flooring options they have been amazing! We received excellent customer service and professionalism every step of the way...from ordering to scheduling to delivery to installation to clean-up and everything inbetween! Most definitely recommend them to friends, family and anyone wanting new floo... More

So very happy with RIC Flooring, Inc. - Marion, Iowa!! From the moment we walked in the door to look at flooring options they have been amazing! We received excellent customer service and professionalism every step of the way...from ordering to scheduling to delivery to installation to clean-up and everything inbetween! Most definitely recommend them to friends, family and anyone wanting new floors in their home!! Less

This company was 1 of 5 my realtor recommended. What I like about the company, is they have great communications. One of the best qualities is that if there is an issue, they will get back to you right away to rectify the problem. I had my basement done, and I am very happy with what I ended up with. Quality work and Product. It's nice to have a company to respond to a customer. That is a great q... More

This company was 1 of 5 my realtor recommended. What I like about the company, is they have great communications. One of the best qualities is that if there is an issue, they will get back to you right away to rectify the problem. I had my basement done, and I am very happy with what I ended up with. Quality work and Product. It's nice to have a company to respond to a customer. That is a great quality of a company. I highly recommended RIC because of its customer service that leads to the quality of the company. Less

I had a great experience working with RIC Flooring. Adam who managed our project and Brett who installed our floor were both great to deal with. RIC prices were affordable and they were able to schedule our project before the date I wanted it completed. When Brett installed the floor he completed the project in a day and it looks beautiful. I really appreciated how available and communicative the... More

I had a great experience working with RIC Flooring. Adam who managed our project and Brett who installed our floor were both great to deal with. RIC prices were affordable and they were able to schedule our project before the date I wanted it completed. When Brett installed the floor he completed the project in a day and it looks beautiful. I really appreciated how available and communicative the guys at RIC were throughout the process. I would highly recommend RIC to anyone looking to get flooring installed. Less

These guys did an AMAZING job on our 4 rental locations. We will always come to them first. Thanks Mike!!

Paid for them to finish a deck as they were starting the flooring company. High promises, low quality. Screws missing, hidden mistakes, not the best quality.

Jason was awesome. He can out and spent some time helping my wife and I clean up a backsplash tile job we did where we had some excess mortar, and needed some help. He came out in a timely manner, cleaned it, caulked it, and left our home just the way it was before he had arrived. Very professional, fast, friendly service, and quite affordable. Would highly recommend him to anyone.

was suppose to do an addition end of last year did not do paid part of the cost. no addition and still has not refunded us our money. i have called and left lots of messages very little contact and a few text messages.

Great flooring company

Very great people to work with regarding my flooring. Very professional, and very detailed help not only with your floor and make sure You get the best price and bang for your buck. I highly recommend this business to my friends and family. - Kingsavage

The customer service is great and they do excellent work.

Highly recommended!

Respectable....reliable company. Highly recommended this company!

Great company 🙏

Great, responsive customer service and professional work.

RIC is very professional in there work. Cleaned up after themselves. The guys where very polite any questions that myself or wife had was answered and explained to us in a timely manner and in detail so that we understand what they where explaining to us. I would highly recommend RIC Flooring to anyone that is looking for floor repair or even a whole new floor install. There estimate was in 4 per... More

RIC is very professional in there work. Cleaned up after themselves. The guys where very polite any questions that myself or wife had was answered and explained to us in a timely manner and in detail so that we understand what they where explaining to us. I would highly recommend RIC Flooring to anyone that is looking for floor repair or even a whole new floor install. There estimate was in 4 percent of what was quoted to us. They are honest and take nothing but pride in there work. I could go on and on about RIC flooring if you need flooring done give them a call and find out for yourself. Less

Great customer service. They were very proactive with any concerns I had!

They were good to deal with. Answered my questions and explained my options and costs clearly. I would use them again.

Your expert flooring contractor in the Cedar Rapids metro area. Unmatched service.

Could not be happy with the Quality if work, you can tell they cared about their work!!

The best flooring company!

Very impressed with my hardwood floor panels! Fair prices!

Owned and ran by someone with integrity. Good work and fair prices.

Great service with an almost infinite product selection. If they don’t have it they can find it. Their goal definitely seems to make you more than happy and your dreams a reality.

Amazing service! This team is there to help from picking out the right tile/flooring, to installing, removing waste and more. Thank you Jason + RIC!

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If your looking for the highest quality flooring, done by one of the best people in the business, this is who you call!!!