BeautyBar SGV
2026-03-24T16:57:50.132Z
First-time client here after seeing great reviews, but unfortunately I won’t be returning. I requested builder gel (and had texted ahead since it wasn’t listed online), but ended up getting hard gel instead. Communication with my nail tech, Tram, was minimal—she didn’t explain what she was doing or check in during the process.After removing my previous set, she applied hard gel, but the nails came out flat, uneven, and without an apex. I had to stop her and ask for corrections, and even then I had to keep checking them myself. The shapes didn’t match, and there was little attention to detail. I also had to request cuticle cleanup, which was an extra charge.Overall, the appointment took 2.5 hours and the experience didn’t meet expectations.Update : I truly appreciated that the owner followed up afterward—twice—to make things right. He kindly offered a redo with his head specialist or a full refund. It’s clear he takes pride in his business and cares about his clients, and he was very nice and professional throughout the process, which I genuinely appreciated.