We were looking for a specific fabric for reupholstering an oversized chair and ottoman. I had called and talked to Donna if they could order the fabric we wanted from the manufacturer through them and then ship it to our home. Donna confirmed that this was possible and came back with a price. She also said to give her some time and she’d check to see if she could get a better price. After a few weeks she was able and I confirmed the amount of fabric we needed. We then proceeded to put down a deposit and after getting the cost to ship it, made the final payment.This was an unusual request, but with her help everything worked out. This whole process took almost 2 months, but the wait was worth it. She had kept me informed every step of the way. The customer service was excellent and we really appreciated her help in making this all work out.

Cindy was such a delight to work with! She helped us customize a couch for our first house. It was so much fun choosing fabrics, and with her help, designing a collective piece. She communicated with us during each step of the production and delivery phase. We are so appreciative of her work to help get it delivered before the holidays!

Heritage Furniture has beautiful furnishings. However it wasn't that that sold us, it was Donna the salesperson. She really showed an interest in what we are looking for and tried her best to help us find the exact pieces furniture that we needed. She was very professional and personable. Even after we left she continued to try to find the perfect bedroom set for us. Which after a few days she did. I cannot thank her enough I will be back to Heritage Furniture Gallery to buy a living room set and I'll make sure to ask for Donna.

If Yutzy furniture is in your future, do yourself a huge favor and work with Cindy Hall in Hickory Furnitue Mart. Her atttitude and helpfulness went above and beyond! She was wonderful to work with and always ready to help with finding exactly what we wanted!

Cindy helped me order a custom upholstered bed. She showed us all of the choices and listened to what I was looking for. She was very patient while I picked fabric, offered her opinions and proactively offered a SW paint deck so we could see how the fabric looked with my paint. She has proactively followed up with status on my order and set clear expectations. I would definitely recommend her services and the store. I found similar beds in other stores closer to home, but was not quite in love with them for various reasons. I’m so glad I visited Heritage Furniture Gallery.

Cindy was fantastic and so much help

Great personalized service!

Very helpful from start to finish would highly recommend