The reviews consistently highlight excellent customer service, with multiple staff members praised for their helpfulness, knowledge, and attentiveness in assisting customers with furniture purchases. While most experiences are positive, there are a few mentions of individual staff being less accommodating. Overall, customers appreciate the wide selection of high-quality furnishings and express a willingness to return for future purchases.
5
Great personalized service!
5
Very helpful from start to finish would highly recommend
5
We had the most knowledgeable and attentive experience with the salesperson Cindy Hill. If you go to Heritage do look her up!
5
This was our first visit to this outlet. Joyce talked to us on the phone several times before we made the trip. She was very professional and knowledg...
More
This was our first visit to this outlet. Joyce talked to us on the phone several times before we made the trip. She was very professional and knowledgeable. She didn't try to push us to make the sale and was pleasure to deal with.
Less
5
Had a great experience shopping here. Joyce and Mary are extremely kind and knowledgeable—they patiently helped me choose among the many options a cus...
More
Had a great experience shopping here. Joyce and Mary are extremely kind and knowledgeable—they patiently helped me choose among the many options a custom sectional offers, AND they also worked to get it for me at the best price. Plus they helped me identify the most gorgeous fabrics—-I can’t wait to see it IRL. Can’t say enough about these ladies—they followed up after I had to run off to the airport to help me finalize everything. You’re in VERY good hands with them!
Less
5
Great place to find high end and unique furnishings.The sales staff and management is spectacular.
5
Great place to find beautiful furniture! I think I talked to one of the rudest people there, Haley. But over all the managers were the nicest and hone...
More
Great place to find beautiful furniture! I think I talked to one of the rudest people there, Haley. But over all the managers were the nicest and honest people!!
Less
5
Great place to get what you need. One particular employee could have done a little better but over all love the new management 👍