The Center for Sleep Apnea & TMJ Utah
2025-06-20T01:24:08.320Z
I recently visited this clinic seeking help for severe TMJ pain and left feeling dismissed, frustrated, and misled. The consultation lasted only about 10 to 15 minutes, yet I was charged over $100 for what felt like a very brief and superficial evaluation. I was advised to get a CT scan under the impression that it would "save me money" in the long run. That turned out to be misleading, as it only added to my out-of-pocket costs with no clear breakdown of charges. When it came time to pay, there was a concerning lack of transparency. I was not provided with an itemized bill for my own records, and I felt rushed to make a payment without fully understanding what I was being charged for. It felt more like a transactional experience than a medical one.Despite being told that my insurance would cover the services, I later learned this only applied to a location in a different state under the same company name. I had to file a claim myself, and while my insurance did apply a discount, I ultimately found out this provider/location is not actually contracted through UMR. This kind of oversight and misinformation caused unnecessary stress and expense. Additionally, communication with the office was poor at best. I was never able to reach anyone by phone, despite multiple attempts. All of my communication had to be done through email, which meant I was constantly waiting for responses. This only made me feel like even less of a priority as a patient in pain. Most disappointing of all was the way I was made to feel—as though my pain was secondary to the clinic’s financial interests. As someone seeking relief from agonizing TMJD symptoms, I expected compassion and clarity. Instead, I felt like just another payment, not a patient.I do not recommend this clinic to anyone seeking care for TMJ. The lack of transparency, poor communication, and rushed service made it clear that their priority is profit—not patient well-being.
I recently visited this clinic seeking help for severe TMJ pain and left feeling dismissed, frustrated, and misled. The consultation lasted only about... More