ACCOUNT SUSPENDED - Credit Bros
2023-08-10T11:55:50.076Z
Let me start by saying I really had high hopes for them. Being black and local were selling points for me. In fact, for that reason I stuck around passed my original stopping point, and proactively reached out many of times talking with both partners. I gave the benefit of the doubt at my expense literally continuously paying the fee, and hoping to see results. After several months, several proactive follow ups, and a few requests to cancel I ended up just blocking my method of payment. My first red flag was after the initial payment I needed to subscribe and pay additional for a specific credit monitoring service. My Experian paid subscription was not sufficient enough, so their monthly fee wasn’t just their fee but also a required subscription which is no more than a partnership they have with Smart Credit to bring on new business for that provider as well. Then once subscribed you are told that having this will provide a firsthand look at your progress and updates . Needless to say for the few months I didn’t have any updates. Not even actions taken by Credit Brothers. When I signed up communication was great, then went unresponsive, then there was a mass email that said they are taken on so many new clients that’s it’s impossible provide real-time updates, and only once I began requesting to cancel my subscription did communication improve specifically around reassuring me just to keep me and then no further updates. Then let’s talk about letters sent on my behalf. The letters they send out were all reject by credit bureaus, not due to protocol or practice, but because quality of dispute made it questionable to where the bureaus wrote me directly asking if it was fraud. While I hate that this didn’t work out, I really wanted it to, and I am in the process of exploring next steps to get my money back. They did absolutely nothing for me beside convincing me they were legit.
Let me start by saying I really had high hopes for them. Being black and local were selling points for me. In fact, for that reason I stuck around pas... More