I had Axis Air install a complete new RUUD system in my home, including upgraded copper lines through the attic. From the start, Justin was easy to communicate with, transparent about pricing, and very responsive when a blower issue popped up after install. He personally followed up and replaced the blower assembly without giving me the runaround. I also appreciated that he didn’t submit the financing paperwork until the issue was resolved — that says a lot about his integrity.There are some 1-star reviews floating around, and I’ll be honest — I don’t really get it. For example, I received my air filters right at the time of install, no hassle. If someone’s upset over a delay in getting filters and they rate the entire company 1 star because of it, that feels petty — especially when the system works and the install went fine.No company is perfect. The exterior lineset cover install was just okay, not great — but certainly not worth deducting a star. I could have made an issue out of it, and I believe Justin would’ve addressed it, but I don’t demand champagne service on a beer budget. Their price was thousands less than a competitor (King's Aire was nearly $3K more!) and still included everything I needed: new indoor and outdoor units, new lines, permitting, and a solid warranty from RUUD.At the end of the day, my house is cold, my unit is under warranty, my monthly payment is manageable, and I dealt with a team that didn’t ghost me when something wasn’t perfect. That’s what matters.Highly recommend if you’re looking for honest work at a fair price and understand what realistic expectations look like. Less

I recommend Axis Air to everyone I meet with A/C problems or new installs. Excellent customer service, knowledgeable and prompt. I had my A/C fixed in September 2023 and they really put in some work to bring it back to life. Unit worked great until recently (May 2025), called them up and they had someone out there early the next morning bringing it back to life again. Thank you Justin! Less

Excellent service, good communication, they tell you up front how much you are going to pay, reasonable prices, they replace what needs to be replaced, will highly recommend them Less

I highly recommend Axis Air! Every time we call, whether it's to upgrade a unit on our properties or to address an issue, the service is always prompt. I also appreciate how Justin and his team pay attention to detail and take the time to thoroughly explain the issue and exactly what was done to resolve it. We'll continue to rely on them for all of our service needs!! Less

Called axis air and they had availability the next day. Gave me a range of time of arrival and they arrived within that window. The guys (Juan) were so friendly and nice and found the issue right away. They fixed it immediately. So grateful for the fast response and great service as it was causing damage inside our home. 10/10 would recommend and use for future needs. Less

I highly recommend Axis Air, LLC. Justin gave us a great deal on our RUUD unit. He is very punctual and reliable . Justin will always respond to your messages and is willing to help in any way possible. Less

Told me they were going to be here at 0800 in the morning. Did not show up until about 1130. After arriving they did a good job. Finished fixing the issue in less time than they estimated. Less

Bought my AC unit through Justin back in 2018, he had great customer service then and still has great customer service now. Our unit had issues last week and we contacted Justin again, him and his team were very helpful, figured what the issue was and got our AC going again. Less