NY Landscape Lighting
2024-08-30T16:14:51.318Z
I know I'm in the minority here, but I feel compelled to share my frustrating experience with this lighting company.
The Good:
The install guys are awesome - super friendly and helpful. Credit where it's due. They are the only reason this isn't one star.
The Bad:
Payment Issues:
I asked to pay in 2 parts, which is totally normal for a $10,000 job. When the lighting wasn't working right, I held off on the first payment (for 5 whole days) until it was fixed. Once fixed, I offered the first half, but they demanded the full amount. As a new homeowner with a pregnant wife and a new home, I asked again to split the payment as initially agreed. Their response? Angry yelling and talking over me about how I owe them everything now. How does getting that $2500 two weeks earlier help them more than it hurts me?
"Premium" System Limitations:
For the insane amount you pay, you'd expect some basics, right? Wrong.
-No on/off switch. None.
-No remote control. Every cheap LED I've bought has one, but not this "premium" system.
-The only way to control it? A complex and glitchy app. Hope you like teaching every guest how to use your lights!
Customer Service:
When issues came up regarding payment, instead of understanding and working with me, I got attitude and inflexibility. Talking over me, yelling. Not exactly the "premium" experience I was expecting for the price.
Guest Nightmare:
Want to rent your place or have visitors? Good luck. They'll need to download and figure out this annoying app just to turn on the lights. Imagine explaining that to your Airbnb guests or your tech-challenged relatives. Nope, not a simple switch! Why we we do that?
Power Outage fun:
Lose power? Prepare for a 10-15 minute adventure in the dark. You'll be outside pushing buttons and reactivating pairing mode just to get your lights working again. Because that's exactly what you want to do when the power comes back on, right?
Look, I get that some people seem to like their service. But for me? It was a big, expensive disappointment. A basic on/off switch shouldn't be too much to ask for when you're shelling out this kind of money. If you're considering this company, think hard about whether you're ready to deal with these headaches.
I know I'm in the minority here, but I feel compelled to share my frustrating experience with this lighting company.
The Good:
The install guys are a... More