2026-04-08T20:47:41.826Z

Jay is great. Very knowledgeable and conscientious about his patients. Gives you all the information and time needed to decide on the right product for your situation.

2026-04-03T15:36:57.469Z

Very helpful and polite staff! Great option in Rochester/Shelby area. Very happy with the service.

2026-03-30T15:05:16.851Z

Great to work with very easy to speak with and very patient as well.

2026-03-27T22:03:32.568Z

This is a great place to get high quality products and expert, individualized adjustments. My hearing aids were perfectly tuned for me here. I can hear much better in noisy environments and have much better comfort wearing them for long periods. Plus the office staff person was both kind and conversational! Definitely plan to be back for future support.

2026-03-26T19:33:06.461Z

This office is awesome. Dr. Laura, Jay and Mattia are very easy to talk to and ensures my hearing needs are met. I have had the lowest copay ever when replacing my aids and my daughter’s. Can’t say enough about their excellent customer support!

2026-03-12T22:23:11.085Z

2026-03-11T17:14:15.137Z

I was exceptionally pleased with my appointment this week to check out the aids so I could hear much better.

2026-03-11T16:07:15.713Z

2026-03-09T21:05:20.642Z

I really enjoyed my visit. I was shown more things I can do . The rubber tips were change to a smaller size and it made a big difference. Thanks

2026-03-09T18:23:25.042Z

Dealing with hearing loss is never easy, but Jay and Laura made the entire experience comfortable and reassuring - from my very first phone call through the hearing test and explanation. They are kind, knowledgeable, and true professionals. I wouldn’t hesitate to return and highly recommend Great Lakes Hearing Care.

2026-03-09T17:29:54.043Z

I went in to have my hearing aids adjusted. The visit was quick and I’m completely satisfied with the results

2026-03-09T16:43:21.238Z

Jay is kind ,thoughtful, efficient and well organized. I note that he has my best interest at heart. And I appreciate all his efforts.

2026-03-06T19:54:18.896Z

Great staff, great service! Highly recommend.

2026-03-04T17:07:11.314Z

Laura and team did a wonderful job once again. They helped navigate thru difficult insurance issues, and made terrific molds for my hearing aids. Personal attention, focus on details, and a feeling of family set them apart

2026-03-04T16:12:00.335Z

Everyone at Great Lakes Hearing is exceptionally knowledgeable and focused on my satisfaction.Support after getting my hearing aids has been great, they've always been accommodating and happy to help.

2026-02-28T21:43:24.633Z

Amazing "service after the sale". They understand the complexities of hearing aids and are able to "fix the problem" if the hearing aid isn't working properly. Went back to Great Lakes today for a hearing test and a hearing aid adjustment. Dr. Laura is so efficient and friendly and really knows her stuff.

2026-02-26T20:44:58.152Z

Friendly and customer focused

2026-02-23T22:03:32.307Z

This doctor was recommended to me. She was very helpful in identifying short-/long-term options. I would recommend her.

2026-02-23T18:54:28.602Z

The team at Great Lakes Hearing care is excellent and great to work with. I love my Phonak hearing aids.I recently attended my 50th high school reunion. It was a large hall with about 200 people and a DJ. I used the Restaurant setting and was able hear conversations without any issues. Even my wife remarked that I did not say "What? I can't hear you" during the entire event. That would not have been possible without the Phonak hearing aids.

2026-02-19T04:22:33.373Z

The office was pleasant and clean and the staff friendly. Dr. Curious was kind and listened attentive. The 2 hearing tests were precise and She explained everything clearly so I understood my options. I felt at ease there and very comfortable. I highly recommend this practice for your hearing aids. I can't wait to get my new ones. They've made great improvements in the last 3 years since my last pair cutting back on background noise.