I have experienced on two separate orders that they don't know how to quote the smallest of projects. I had a small 14' x 5' deck that they didn't order enough deck boards for and I had to pick up the remaining board or be charged delivery again. On the second order I need a long straight railing quoted with a gate. Forgot the gate kit so my original quote of $1700 turned into $2000. Didn't even sell it to me at cost or a discounted rate. In my mind once a quote is sent for a project the price is final. Not my fault these "professionals" do not know how to quote the simple project. It's a good thing they sell good quality products because they do not have customer service skills.
Sep 26, 2023
I was finding it hard to source some decking material I needed. I reached out to the Ultimate Deck Shop and within a few days Fraser had found the materials I needed. Thank you, Fraser!
Sep 23, 2023
The best price and will work with you to get the best price. Knows what they're talking about. All staff are helpful. Have all of the best product. Bought fence materials and deck materials from them.
Sep 16, 2023
We helped two of our kids build composite decks this year. Your store provided excellent service, from the planning phase through to completion. All of our questions, big and small were answered with professionalism. The store has the best selection of brands and samples to choose from. Thanks again - we will continue to recommend your store to anyone who is looking to build a deck!