Little Einstein Education Centre
2025-01-05T14:57:31.120Z
TERRIBLE EXPERIENCE! DO NOT REGISTER HERE! This place prioritizes profits over children and treats parents like scum. After multiple emails, calls and conversations explaining my health & safety concerns I was told “they understand I’m a new parent and don’t understand Ontario Childcare” despite have MULTIPLE educators and ECE’s in my family, and 2 previous daycare owners in our friends circle. Despite CLEAR violations of health and safety standards for children this center continues to be dismissive, condescending, and rude. Initially the manager called me and our conversation was littered with admissions of guilt by her, “Gross”, “That’s not right”, “We are changing the teacher and the supervisor”, etc. To suddenly defending their positions and telling me I had to be in person to discuss when I am now out of childcare. I offered many conversations on the phone and zoom calls, to which they started to ignore my calls. They will lie and say “they have records of their staff trying to contact you”, my phone records don’t lie. There were no attempts! Not only has this center charged me 1 full month deposit, the full month for which my son went for 11 hrs AND the full month of January (I pulled him out Dec 5, 2024!). I was initially appalled at the lack of care I saw in the 11 hrs my son attended but further how they treat parents in the community. No parent should ever be talked to this way by a childcare provider. If they are willing to be this dismissive of parents concerns what happens when parents aren’t around?!
My son (7 months) went here for 11 hrs over 3 days and I saw enough health & safety concerns that we withdrew him after day 3. Issues included;
- Picked him up in his crib sleeping on his sleepsack like a pillow. I reminded the teacher that I sent this for him to wear, not as a pillow. It’s also not safe sleep standards for a child under 1 to be left with loose items in their crib. If he didn’t want to wear it
they should have taken it out of the crib.
- No communication on the app for 2 out of the 3 days. Each day I had to ask why nothing was updated. The 1st day they said he was not set up, 2nd day they said the teacher was still learning how to use the app. Paying this type of money parents expect to be updated on what their child is doing and if teachers aren’t trained properly, the center shouldn’t open until they are ready.
- Didn’t shake nor warm up bottles. When I asked for my bottles back to clean and prepare new ones at home the teacher gave me one she had just made (not sure why, I prepped all bottles and they were stored in the facility’s fridge). When it sat there was half an inch of formula that settled to the bottom and was cold. GROSS.
- With the lack of communication via the app, I had asked if my son ate. They handed me the bottle mentioned above, I balked saying “he hasn’t eaten?”. Their response was “he had cereal for lunch”. Nutritional guidelines for children under 1 state that bottles are the primary source of nutrition. I would expect an infant room to understand nutrition needs children under their care.
- In the evening they uploaded pictures of my son playing to the app. He is a teething 7 mnth old who puts everything in his mouth and there were 8 small pom poms laid out all around him on the floor. MAJOR CHOKING HAZARD. The center said this was “supervised play”. The infant to teacher ratio is 3:1 all it takes is for the teacher to turn their back for one second and my son could put one of those in his mouth and how would the teacher ever even know if one was missing given they were laid out all around him. Not to mention in the pictures his pacifier is on the ground 3-4 feet behind him. GROSS.
- On day 3, I complained to the supervisor and communication via the app got better. However, when I changed my son at home he was in a different child’s diaper!!!!! While putting in my complaint to the supervisor I heard another mom say “just so you know this has not been smooth for me” which completely vindicated all my feelings.
TERRIBLE EXPERIENCE! DO NOT REGISTER HERE! This place prioritizes profits over children and treats parents like scum. After multiple emails, calls and... More