A very warm overall experience.

I have read the ratings online and decided to book eye appointments with dr. Chin for my whole family ranging from 2 years old, 6, 9 to myself and my husband. The receptionist is nice and kind, and dr. Chin has her way to make everyone feel comfortable and happy during the eye exam. We had a good experience.

Dr. Heather Chin is a professional, patient and caring optometrist. Our whole family loves her. Highly recommended.

very professional

All were knowledgable, helpful and convivial.

Dr Chin was very kind and thorough!! I highly recommend her!!

Dr. Chin and her assistant were friendly, efficient and very knowledgeable.

Dr. Chin was sweet, not pushy and responsible. Advice from me, would be good to have a tweezers to take contact lenses.

First exam in years - was scared and ashamed, but both Brenda and dr. Chin made me feel very comfortable. And the eye exam itself was very professional and very patient-oriented!

Went to see Dr. H. Chin for an issue with one of my eyes as well as a regular eye exam and vision test. From the technician who did some of the initial testing to Dr. Chin herself, it was an extremely seamless and pleasant experience. Dr. Chin answered all my questions and explained everything I needed to know with great professionalism and warmth. I didn't feel rushed or discouraged from asking ... More

Went to see Dr. H. Chin for an issue with one of my eyes as well as a regular eye exam and vision test. From the technician who did some of the initial testing to Dr. Chin herself, it was an extremely seamless and pleasant experience. Dr. Chin answered all my questions and explained everything I needed to know with great professionalism and warmth. I didn't feel rushed or discouraged from asking questions. Would definitely go back and recommend. Less

We are incredibly grateful to Dr. Chin for getting us in for an emergency appointment. I cannot recommend Yaletown Eyecare enough. We knew we were in excellent hands from the moment we walked in!

The staff was so friendly and helpful, and my eye exam was thorough and painless. The clinic is a great location right in the heart of Yaletown and the atmosphere is welcoming to all. Recommend Dr. Chin to anyone who needs eye care in the area.

One of the best experiences I have had. Very personable and very good. Definitely the place to go.

Excellent service, friendly.

First eye exam in many years. A very friendly and professional experience here from start to finish. The lady on the front desk was so welcoming, I'm sorry I didn't catch your name. Dr Stephanie was so thorough and carefully talked me through everything I needed to know. Thank you, I'll be back in 2 years!

My first experience with Dr. Heather Chin and it couldn’t go better. She is kind, knowledgeable, and professional; and she cares. She quickly found what was going on, which gave me tremendous relief. The clinic looks modern, clean, and well maintained. I am happy I have found Dr. Heather Chin.

Had an eye exam with Helon Law, he was very friendly, professional and knowledgeable. He found the root cause of some minor eye issues I have been dealing with the past few years and he was able to prescribe something for me to alleviate these issues. Overall it was a great experience.

Good customer service advice and products

Dr. Karen Wang was very pleasant, professional & kind to my daughter who was with me. She answered all my questions that gave me better understanding, without making me feel rushed. Very satisfied with my experience.

Great patient skills, excellent clinic facilities and super friendly staff.

I had the pleasure of recently visiting Dr. Karen Wang, an optometrist in the heart of the Yaltetown . From the moment I walked into the clinic, I was impressed by her friendliness and ability to put my nerves at ease (I had never used contact lenses, nor did I know anything about them) Dr. Wang was extremely informative and took the time to answer all of my questions in a way that was easy to u... More

I had the pleasure of recently visiting Dr. Karen Wang, an optometrist in the heart of the Yaltetown . From the moment I walked into the clinic, I was impressed by her friendliness and ability to put my nerves at ease (I had never used contact lenses, nor did I know anything about them) Dr. Wang was extremely informative and took the time to answer all of my questions in a way that was easy to understand. During my eye exam, Dr. Wang thoroughly explained each step of the process, making me feel comfortable and confident in her ability as an optometrist. She was meticulous and took my concerns seriously, checking and double-checking everything to make sure that my prescription was accurate and I understood what it meant . I was pleased to find that the clinic was well-stocked with the latest and best technology to accurately diagnose and provide the best possible care. The level of care that I received from Dr. Wang did not end with my appointment. The following day, I had an unexpected question about my left contact, so I returned to the clinic for further assistance. Without hesitation, Dr. Wang welcomed me back and offered her expertise to help me address my additional concerns, ensuring that I left the clinic feeling satisfied and confident in my vision health. 10/10 would recommend and I will be back for any eye health related appointments. Less

Dr. Karen Wang took the time to thoroughly explain to me all of my eye test results. She is friendly, professional, and very knowledgeable. The staff is friendly and helpful. I can confidently recommend Dr. Wang and Yaletown Eyecare!

My husband and I recently visited Yaletown EyeCare for our routine eye exam, and I must say that my experience was exceptional from start to finish. As a return customer, I was already impressed with their service, but this visit exceeded my expectations. The front desk warm demeanor immediately created a positive atmosphere. During the examination, I had the pleasure of being seen by Dr. Wang, ... More

My husband and I recently visited Yaletown EyeCare for our routine eye exam, and I must say that my experience was exceptional from start to finish. As a return customer, I was already impressed with their service, but this visit exceeded my expectations. The front desk warm demeanor immediately created a positive atmosphere. During the examination, I had the pleasure of being seen by Dr. Wang, a knowledgeable and experienced optometrist. She took the time to thoroughly explain each step of the eye exam, ensuring that I understood the results and any potential concerns. Dr. Wang's expertise was evident as she answered all of my questions with clarity and patience, making me feel well-informed and cared for throughout the entire process. Thank you, highly recommend! Less

I would definitely recommend Yaletown EyeCare as my go-to place for eye exams and consultations! All the on-site staff was extremely helpful, and Dr. Karen Wang is one of the most welcoming and professional health experts I've ever met. She went out of her way to make sure I understood every aspect of the examination, answered all my questions and helped me reach a diagnosis that makes sense with... More

I would definitely recommend Yaletown EyeCare as my go-to place for eye exams and consultations! All the on-site staff was extremely helpful, and Dr. Karen Wang is one of the most welcoming and professional health experts I've ever met. She went out of her way to make sure I understood every aspect of the examination, answered all my questions and helped me reach a diagnosis that makes sense with my symptoms. I'm definitely coming back to Yaletown Eyecare for all my routine checks! Less

Highly recommend! Haven’t seen an optometrist in nearly 3 years and happened to book Dr. Karen Wang. Super easy going and comfortable!

Extremely professional, competent and kind optometrist. The whole team was wonderful. Highly recommended optical facility.

Delighted with my experience. Easy scheduling for same day or same week appointments, reassuringly thorough eye-exam, the team were warm and professional and have a highly efficient process. In and out in 40 mins. Bam! Definitely recommend.

Amazing service 👍 Thanks

We had a pleasant experience with our eye tests at Yaletown EyeCare. Dr. Heather has a friendly manner. She was detail oriented, provided clear instructions and explained her findings. The staff, Archana and Anna were very helpful and patient in assisting us with registration and with finding the right eye glasses.

Had a great experience with Dr Chin. Thorough, informative, answered all my questions and to top it off, she’s very friendly :) would highly recommend

Dr. Heather Chin was great, super friendly and knowledgable.

I am a senior but have never needed prescription glasses. I've also never given much thought to getting routine eye exams until the conversation recently came up with my friends. Dr. Heather Chin was recommended to me. I am very grateful for her thorough eye exam on March 22. She noticed high eye pressure and referred me to an ophthalmologist at the Eye Care Centre. On April 3rd I was diagnos... More

I am a senior but have never needed prescription glasses. I've also never given much thought to getting routine eye exams until the conversation recently came up with my friends. Dr. Heather Chin was recommended to me. I am very grateful for her thorough eye exam on March 22. She noticed high eye pressure and referred me to an ophthalmologist at the Eye Care Centre. On April 3rd I was diagnosed with glaucoma and have started treatment. I did not have any symptoms and there are no warning signs for most types of glaucoma, which is why I'm very thankful I chose to visit Dr. Chin for an eye exam!! I will be sure to encourage all my family & friends, young & old, to get routine eye exams & I will be sure to recommend Dr. Chin. Less

Was very happy with my eye exam and help I received from Dr. Chin. I would also like to thank Anna who was amazing and went way out of her way to make sure I found the perfect frames. She spent so much time with me and had such great patience.

Heather was super sweet! I would definitely recommend her!

Direct Billing and great customer service

Highly recommended. Dr Chin was friendly and excellent.

Great service ,very nice people

Efficient, professional, and friendly staff. Dr. Tan was very clear, informative, and a pleasure to see for my appointment.

Simply put…I couldn’t have been better taken care of

Great service! I was a bit late and they were understanding! I will go back and highly recommend.

Dr.Stephanie and staff are expert also nice people, thank you all

Random search for an optical examination after 2018. Good review and rating lead me to this location. Once I entered I was immediately greet and went to reception area. Dr Chin showed up within minutes and explained the check procedure. After the mechanic check, she brought me to do the visual check. Clearly explained and addressed my concern of blue filter and use for driving or viewing computer... More

Random search for an optical examination after 2018. Good review and rating lead me to this location. Once I entered I was immediately greet and went to reception area. Dr Chin showed up within minutes and explained the check procedure. After the mechanic check, she brought me to do the visual check. Clearly explained and addressed my concern of blue filter and use for driving or viewing computer. Am kind of surprised that the optical can do all shape of lens for glasses not purchased local. And the sales told me all the option for sunglasses feature etc. Just the price for the lenses are high compared to where I came from. Satisfactory experience. Less

My "eye exam and contact lens" appointment with Dr. Heather Chin was one of my best interactions with an optometrist. She was thorough, answered all my questions, and moved through the appointment quickly yet effectively. I never felt pressure from her, or anyone there, to buy anything from the shop either, which was nice. Great experience.

Nothing wrong with the service. Dr. Chin took her time and never rushed me. Explained everything and answered all my questions. I liked there was no push to purchases glasses right then, so I guess there is some independence from the glasses shop itself. Is it better than any other eye exam I've had? Maybe, but not clearly so. I have to knock off one star because it is much more expensive than ot... More

Nothing wrong with the service. Dr. Chin took her time and never rushed me. Explained everything and answered all my questions. I liked there was no push to purchases glasses right then, so I guess there is some independence from the glasses shop itself. Is it better than any other eye exam I've had? Maybe, but not clearly so. I have to knock off one star because it is much more expensive than other places, enough to raise a flag with my insurance provider. (Which resulted in them not covering the full charge). Less

This was my 2nd time with Yaletown EyeCare. First one was for my 2 years old. Both of my experiences were so nice, kind and clear. They answered all my questions and concerns. Everyone is so well-qualified.

Very good service and kind staff. Anna and Ali are super friendly and very helpful when it comes to finding what you need and provide exceptional service and customer care. They explained in a very clear and informative manner and did absolutely everything to assist me. 10/10 would recommend!

Loved my appointment with Dr. Heather Chin, she made the process so easy and enjoyable and answered all my questions. Will return!

Planner approved for all your eye care need. Dr Chin is attentive and knowledge about her craft. Highly recommended!

Dr Heather Chin was personable and professional! Great experience.

Went in to get my frames fixed, friendly staff and they were able to fix them on the spot.. highly recommend

I had smth appeared on my eye on Saturday and was looking for open optometrist office. Called at 2pm and was told to come at 3:30pm for an appointment. Dr. Heather Chin was very friendly and professional. She quickly registered my info in the system and did comprehensive eye exam. She was listening to my questions carefully with patience and responding clearly and explaining thoroughly. She truly... More

I had smth appeared on my eye on Saturday and was looking for open optometrist office. Called at 2pm and was told to come at 3:30pm for an appointment. Dr. Heather Chin was very friendly and professional. She quickly registered my info in the system and did comprehensive eye exam. She was listening to my questions carefully with patience and responding clearly and explaining thoroughly. She truly takes care of her patients. Whether you're new in town or just looking for another optometrist, this is the best eyecare clinic you'll be happy to visit. Less

Dr Chin was so pleasant and informative. The exam was actually enjoyable! We were very happy with her services.

My appointment was fast and easy...thanks!!

Excellent exam and interview. Very knowledgeable and informative. Dr. Tan was very thorough, answered all my questions and provided very good information. A lot of options for both glasses and contacts were offered. I would recommend Dr. Tan and this office to family and friends.

Wow! They are really professional. The service was amazing. Everything was clean and believe me. They have really good and professional services.

Amazing service, very knowledgeable doctor! Loved the fact that she took her time explaining some concerns and questions I had.

They were SO very nice and repaired my daughter’s glasses and even cleaned them with no charge. Great place, would highly recommend.

Dr. Chin is amazing. I had been dealing with several clinic doctors and two trips to the ER for blepharitis. While on medication for this I also developed conjunctivitis. I then saw Dr Chin who reviewed the course of treatment I was currently on and then prescribed additional drops. My eye was 1000 times better within 48 hours! She is very personable, extremely knowledgeable and cares about her... More

Dr. Chin is amazing. I had been dealing with several clinic doctors and two trips to the ER for blepharitis. While on medication for this I also developed conjunctivitis. I then saw Dr Chin who reviewed the course of treatment I was currently on and then prescribed additional drops. My eye was 1000 times better within 48 hours! She is very personable, extremely knowledgeable and cares about her patients. I had an equally pleasant follow up visit where she answered all my remaining questions and I feel better physically and emotionally. If you are looking for an optometrist, I highly recommend her. You will not regret it. Less

Dr. Chin was awesome! It was my first time visiting her and it was one of the best optometry experiences I’ve had - I would definitely recommend her to anyone.

Spectacular service

Great, friendly service!

Dr. Heather Chin was very professional and friendly at the same time! My eye exam was done thoroughly and Dr. Chin was able to answer all my questions! My eyes have never felt so taken care of. Those little guys thank you!

I am extremely satisfied with Yaletown Eyecare center. Dr. Chin perform the best eye exam and referred me to the best specialists in the city. I am really glad I chose this center for my eyes.

Dr. Heather Chin was very professional and her recommendations fixed the problem I was having with my dry eyes. I would highly recommend her!

I had a wonderful first visit with Dr. Heather Chin. Admittedly, it had been five years since my last eye exam, but Dr. Chin didn't make me feel judged. She was professional and very easy to talk to, and even provided some helpful tips and recommendations for my dry eyes + eyelids. If you're looking for a new optometrist, Dr. Chin is it.

I had an excellent full comprehensive eye exam with Dr. Heather Chin and I was able to get special eye drops and an eye mask that has helped me tremendously with a condition I've struggled with for the last two years. I can't wait to get my eye glasses on order from here. Great customer service too!

I have never been so impressed with the level of care and great service by a doctor and her staff. I have seen 7 different doctors in the past 3 months regarding my eye situation and none of them seemed to care about my issue as much as Dr. Chin did. Although fully booked, she was able to squeeze me in to see her immediately. At the appointment she was extremely understanding, caring, attentiv... More

I have never been so impressed with the level of care and great service by a doctor and her staff. I have seen 7 different doctors in the past 3 months regarding my eye situation and none of them seemed to care about my issue as much as Dr. Chin did. Although fully booked, she was able to squeeze me in to see her immediately. At the appointment she was extremely understanding, caring, attentive, knowledgeable, detail-oriented and genuinely a nice, honest person. I even received follow up emails on how to care for my eye and she took the extra step to make sure I had the best care ever! I am so excited to book my kids to come to see her too! I have found the best Optometrist ever! Thank you Dr. Chin! Less

Dr. Chin was so patient and professional. I highly recommend her!!

Dr. Cheung is an amazing doctor. He is professional, knowledgeable, detailed, and thorough. His manners are impeccable - he was friendly and attentive; I didn't get the feeling of being rushed. He listens well and gives very good feedback. I felt so well taken care of. The facility is modern and lovely. It was so reassuring at this time of covid to be in a very sanitary environment, especially as... More

Dr. Cheung is an amazing doctor. He is professional, knowledgeable, detailed, and thorough. His manners are impeccable - he was friendly and attentive; I didn't get the feeling of being rushed. He listens well and gives very good feedback. I felt so well taken care of. The facility is modern and lovely. It was so reassuring at this time of covid to be in a very sanitary environment, especially as eye exams require close physical proximity. The staff were friendly. welcoming, warm and very helpful. China was very sweet and made sure to explain everything to me and that all my questions were answered. I highly recommend Yaletown Eyecare! I am so thankful to have found them and will recommend them to my family and friends. Less

Dr. K. Cheung provided thorough examination and made thoughtful recommendations to keep my eyes healthy. He was also punctual. They also had direct billing to my extended health care insurance company. Highly recommend to anybody who needs eye exams.

I went in for a regular check up with Dr. Cheung. I had voiced my concerns that I may have developed astigmatism due to flares when driving at night. Dr. Cheung responded with something to the effect of, "almost everyone has astigmatism and isn't something you should be worried about." Thinking I may be wrong, I proceeded with purchasing new lenses for glasses based on Dr. Cheung's prescription. ... More

I went in for a regular check up with Dr. Cheung. I had voiced my concerns that I may have developed astigmatism due to flares when driving at night. Dr. Cheung responded with something to the effect of, "almost everyone has astigmatism and isn't something you should be worried about." Thinking I may be wrong, I proceeded with purchasing new lenses for glasses based on Dr. Cheung's prescription. Once I received my new glasses I noticed the lenses were not sharp. I had gone back to Dr. Cheung and had told him this and he had checked whether the prescription was correct. He said it was. So I went back to the glasses store and they helped me do a second eye exam and they said I have astigmatism and that's the reason why the lenses seemed blurry. The initial lenses was exactly how much my benefits would cover. With the new lenses, I pretty much have to pay for brand new lenses out of pocket because of an incompetent optometrist. I definitely would not recommend anyone to go here. Less

Fantastic! I woke up with a painful eye infection and Dr Cheung took his time to calm me down and ease my worries. He checked my eye thoroughly and I left his office with a prescription and information on how to treat my eye. Really thankful for his thoroughness!

Big shout out to Chyna for helping me fix my glasses. Great location, big displays, friendly staff.

I had my very first eye exam here, and I found this place by coincidence, the staff was incredibly amazing and they guide me through the whole process. They are there to help customers! I never felt forced to buy something, and the doctor explained everything perfectly. I recommend this place 100%

While visiting Vancouver I dropped by Dr. Gan’s office for help with my eye pain. I was most impressed with her caring demeanor; she spent much time explaining to me about my extreme dry eye problem and offered advice such as warm compresses to alleviate the problem. Too bad I’m an out of towner or I would have found a great optometrist for life. Thanks Dr. Gan for your generosity with your ti... More

While visiting Vancouver I dropped by Dr. Gan’s office for help with my eye pain. I was most impressed with her caring demeanor; she spent much time explaining to me about my extreme dry eye problem and offered advice such as warm compresses to alleviate the problem. Too bad I’m an out of towner or I would have found a great optometrist for life. Thanks Dr. Gan for your generosity with your time and knowledge! Less

Dr. Gan was informative, personable and very professional. I went in for a 2 year eye exam. She was able to identify that some eye dryness I was having was due to partially blocked ducts, and suggested compresses to help eleviate the symptoms. I was pleasantly surprised at the end as she was able to bill a portion to MSP due to my dryness, which brought down the final bill. I would gladly recomme... More

Dr. Gan was informative, personable and very professional. I went in for a 2 year eye exam. She was able to identify that some eye dryness I was having was due to partially blocked ducts, and suggested compresses to help eleviate the symptoms. I was pleasantly surprised at the end as she was able to bill a portion to MSP due to my dryness, which brought down the final bill. I would gladly recommend Dr. Anita Gan. Less

i took my mother here to have her eyes checked and we had a great experience! My mother was really nervous about getting her eyes examined since she has health problems and had put it off for so long. Dr Anita Gan was friendly and warm, and took her time to answer all our questions. We really appreciated her professionalism and knowledge. I will be coming back here to get my eyes examined!