These guys were amazing to deal with. I messed up on fridge measurements on purchase and the fridge didn't fit. They were able to deliver another fridge to me on the same day! I'll be giving them my business for my next appliance. Thanks guys!

I recently had an excellent experience with SMS Appliances in Regina. From the moment I walked in, the staff was friendly and knowledgeable, helping me find exactly what I needed. Their selection of appliances is impressive, and they offered competitive prices. The delivery was prompt, and the installation went smoothly. I appreciate their commitment to customer service.

Super duper after purchase service, no delays and great employee

I have purchased washer and its really great and their staff is also amazing

got a couple of appliances from here … excellent customer service by Dev … very helpful and friendly would visit again

My old dryer broke down. I did not want to buy a new one. Saw this co online . Went & got a dryer .Was delivered next day . The sales rep was very helpful. Also the boys who delivered dryer were very kind when they installed & took my old dryer away.

Excellent customer service

Very good service, sales person Maryna explained everything I need, and gave good advices. In a short time she offered good deal and arrange delivery same day.

Maryna was very knowledgable in the product and del valuable information to the sale

Denis and Theo did a very fantastic job and very cautious and friendly. Love to have them again

New and slightly used appliances

Excellent service and wide range of products! I purchased a new refrigerator from SMS Appliances Regina and was impressed by their knowledgeable staff. They helped me choose the perfect appliance for my needs and the delivery was prompt. Highly recommended!

This store and their employees hands down the best! I bought a refrigerator and a small freezer. On Saturday, delivery was Monday! The delivery guys went beyond most delivery guys would they took my old refrigerator outside for me even! I feel bad that I couldn't tip them more! Thank you for great customer service. i would like to rate 5 out of 5 and also would suggest to visit this once 😎

I recently visit this store and the staff is so friendly like they answer any query what you want to know and also they listen everything so yeah I’ll definitely gonna buy something..

The customer service was outstanding, and the product was exactly what I was looking for

I had an awesome experience. The guys were great to deal with, friendly, helpful and knowledgeable, and I came away with a great deal. I’ll definitely be back and highly recommend them.

Good and affordable appliances. I’ve had a lot of options to choose from and sale reps were amazing

“Bought a fridge today in just 2 minutes. The salesman is my friend now. He’s friendly and has knowledge about what he is selling. I’d always come back to SMS when I need any appliances”

Went back bought a dryer, delivered and installed same day. This store and their employees hands down the best! I bought a refrigerator and a small freezer. On Saturday, delivery was Monday! The delivery guys went beyond most delivery guys would they took my old refrigerator outside for me even! I feel bad that I couldn't tip them more! Thank you for great customer service.

Ritiz and his team was amazing, good quality appliances🥰

I saw an ad on Facebook from SMS Appliances for a stacking laundry center - washer and dryer. I was told that the unit would be shipped from Calgary and could be picked up at Regina store. When I went to pick up the unit I was told it had been sold to someone else. They told me they had another one in Saskatoon that they would ship to Regina, IF I paid in advance. So I paid for it. When I went to... More

I saw an ad on Facebook from SMS Appliances for a stacking laundry center - washer and dryer. I was told that the unit would be shipped from Calgary and could be picked up at Regina store. When I went to pick up the unit I was told it had been sold to someone else. They told me they had another one in Saskatoon that they would ship to Regina, IF I paid in advance. So I paid for it. When I went to pickup the unit that came from Saskatoon, I found it to be damaged on the front, and covered with bug guts on the back. I refused to accept it, and requested a refund. They refused to give the refund. I have filed a dispute to recover my payment. While I was in the store another irate customer was complaining that they had sold a product promised to him TWICE ! I tried calling their Calgary store; I was told my information would be sent to their "head office." I tried to get the number for the head office, I was refused, repeatedly. AVOID like the plague ! Less

Been looking for a glass for a dryer door for over a year. Either no one has one or the price of the glass almost more than it would cost for a new dryer. Found what I was looking for today at SMS Appliances in Regina. Ritiz was very helpful in locating the part for me & the price of the part is very reasonable. Will be back for more parts or service on appliances if needed. Thank you for the goo... More

Been looking for a glass for a dryer door for over a year. Either no one has one or the price of the glass almost more than it would cost for a new dryer. Found what I was looking for today at SMS Appliances in Regina. Ritiz was very helpful in locating the part for me & the price of the part is very reasonable. Will be back for more parts or service on appliances if needed. Thank you for the good service. Less

Checked it out for a fridge. Had great prices and staff was friendly and knowledgeable.

Ritiz helped me with the fridge i was looking for. That too with free delivery. Best place for affordable appliances.

Got another fridge today from Ritz. Good customer service.

Bought a used stove and it worked perfectly. Came back and picked up a new dishwasher as well. Service was very good and Ritiz was very friendly.

This company has done everything they could and didn't quit until they had my fridge working great job guys thank you

Fair pricing

Ritiz helped me to find the stove I was looking for. Fair price and good experience!! Highly Recommend!!

Fair prices and great services ✌️

Bought appliances from them a week ago, tested them and so far no issue. Great appliances and awesome staff and service! Very friendly and helpful. Would recommend this store to my friends anytime!!

Me and my Dad looked for a cooking stove, they have a lot of options and their staff is knowledgeable. The owner was there as well gave us information on everything. Maintenance, fixing and which ones that have best reputation depending on appliances, you name it. Went smoothly even loading up to our pickup truck, as they also do delivery.

Ritz was an amazing person to deal with. Will send others to purchase.

I would NEVER EVER recommend this company to anyone. Quite possibly the worst customer service l've ever experienced. 4 days ago my fridge stopped working, so I figured it was time to purchase a new one. So I went to this store as I thought they had good prices and I-didn't want to spend a lot. I purchased the fridge and got it home. It didn't work. Not at all. It took me awhile to get ahold of s... More

I would NEVER EVER recommend this company to anyone. Quite possibly the worst customer service l've ever experienced. 4 days ago my fridge stopped working, so I figured it was time to purchase a new one. So I went to this store as I thought they had good prices and I-didn't want to spend a lot. I purchased the fridge and got it home. It didn't work. Not at all. It took me awhile to get ahold of someone at the store but when I finally did I explained the problem. At first they blamed it on me and said I had to unplug the fridge for 24 hour. Which I did do. I called a fridge repair man to come out to see what the problem was. Was it actually my fault? No it wasn't. He explained there was quite a bit wrong with the fridge and it had nothing to do with the transportation of it. I called the store back and explained the situation to them. They said I couldn't have my money back but they would replace it. Great. They were going to send me another fridge and I had to pay for the delivery. They were also going to send me the wrong size fridge. Luckily told the guy to measure before sending it. Of course it wouldn't fit. So they said they had another one but in the wrong colour but they could exchange it again once they got a white one in. They told me they couldn't get it delivered that day but they could the next day and this would all be at my expense. At this point what choice do I have. I’m not getting my money back and I still have no fridge. He told me he would have it delivered the next day, Saturday between 5-7pm. He was going to call me in the morning to confirm. Great. Next day and no phone call. So I called them in the afternoon to confirm (as I changed all my plans to make sure l'd be home). When I called, they told me that they couldn't deliver it because the delivery guy just couldn't do it, he was too busy and they would do it Monday. I asked if they could use a different delivery company (seeing as I'm the one paying for it any way) they said no. They don't know of any other company. I said fine can I get another company and he said no because there is not refunds (I have no idea how that even makes sense). I'm raging mad right now. So I might have to get a repair man to come fix my old fridge cause the new one I just bought doesn't work and they won't deliver another till Monday night and I need a fridge. I have kids to feed I should have just got someone to fix the old one in the first place or bought from ANYWHERE else. When I asked what they could do to help me or compensate me or help me figure this out as fast as possible they said nothing. HORRIBLE customer service. If I could get my money back I would. Buyer beware. Do not buy from this company. Update They brought me a smaller black fridge if I took down this review. They were going to repair my fridge and then bring it back. They left the black fridge in the garage so that once my fridge was repaired it was easy to switch back. That was in September 2023. I have never heard back from them. I still have a smaller black fridge sitting in my garage that I never wanted and had to pay to get my original fridge working cause I couldn’t afford a new fridge as I spent my money on the original new white one. They never repaired it or even contacted me. Terrible customer service. Less

Ritz was amazing and helpful and very knowledgeable about his products. Him and his Tech helped us find the perfect fridge and made sure that it was working before we left. Thank you so much for helping. Will definitely be back when we need more appliances

I bought stove, It is working as new.

I recently bought a fridge and washer dryer set from SMS appliances and had an awesome experience. The guys were great to deal with, friendly, helpful and knowledgeable, and I came away with a great deal. I’ll definitely be back and highly recommend them.

Great , friendly experience. Definitely recommend! 👍🏻

Great service!! Walked me through every step and very polite and helpful!! Would definitely recommend!

Scam artists, horrible customer service, I tried calling all the way to Calgary, no response. They will sell appliances that they know are broken and when they don’t work even right at delivery, they will bloom you for it and then would ghost you.

Great customer service and quality products👍

Bought a fridge and it works perfect !

I didn’t come in knowing what exactly I wanted but the staff was very knowledgeable and patient. Overall a good experience. Update: The appliances are working very good.

I cannot speak highly enough of SMS Appliances Regina. From start to finish, my experience with them was exceptional. I was in the market for a new refrigerator, and the team at SMS Appliances Regina went above and beyond to help me find the perfect one within my budget. They were patient, knowledgeable, and truly invested in ensuring I was satisfied with my purchase. The delivery was prompt, and... More

I cannot speak highly enough of SMS Appliances Regina. From start to finish, my experience with them was exceptional. I was in the market for a new refrigerator, and the team at SMS Appliances Regina went above and beyond to help me find the perfect one within my budget. They were patient, knowledgeable, and truly invested in ensuring I was satisfied with my purchase. The delivery was prompt, and the installation was done with care. My new refrigerator is exactly what I wanted, and I have SMS Appliances Regina to thank for that. I highly recommend them to anyone in need of quality appliances and outstanding service Less

Good appliances and customer service. Recommend

Stopped in and was help immediately. He was very helpful. Got a washer and they loaded it for me . Machine works good

I recently bought a stove from them, and the process was effortless. The delivery team was professional and even helped me set up the appliances. I highly recommend SMS Appliances Regina for their top-notch products and exceptional customer service.

I recently purchased a refrigerator from SMS Appliances Regina, and I couldn’t be happier with my experience. The staff was extremely knowledgeable and helped me find the perfect appliance for my needs. The delivery was prompt, and the installation was seamless. The refrigerator works perfectly, and I would highly recommend SMS Appliances Regina to anyone in need of quality appliances and excelle... More

I recently purchased a refrigerator from SMS Appliances Regina, and I couldn’t be happier with my experience. The staff was extremely knowledgeable and helped me find the perfect appliance for my needs. The delivery was prompt, and the installation was seamless. The refrigerator works perfectly, and I would highly recommend SMS Appliances Regina to anyone in need of quality appliances and excellent service. Less

Satisfied with my order Great service Good quality product Happy customer here! Thank you so much!

*EDIT* SMS went above and beyond to solve an issue for my mother. While the process was frustrating initially, they did sort out the issue and I have to say I am impressed with their response! This was a 1 star review that I changed to 5 star after they corrected the issue on the weekend.

I recently bought a fridge from this store and was treated well. got a good deal, delt with a man named Ritiz was a pleasure to deal with fair and honest. Unfortunately when I got home there was a broken peice inside that I hadn't noticed at the shop these things happen messaged him and he happily replaced it with no issues. would definitely shop there again.

GOOD PLACE TO BUY APPLIANCES

I purchased a washer and dryer a few months ago from SMS. After a few uses, the unit started leaking. After 8 weeks of trying to get it serviced, (apparently the warranty does not include replacement) I still have not had a technician look at the unit. SMS repeatedly tells me "a technician will call" which they never have. I would really advise against purchasing from this company as my washer wa... More

I purchased a washer and dryer a few months ago from SMS. After a few uses, the unit started leaking. After 8 weeks of trying to get it serviced, (apparently the warranty does not include replacement) I still have not had a technician look at the unit. SMS repeatedly tells me "a technician will call" which they never have. I would really advise against purchasing from this company as my washer was clearly faulty and they refuse to fix or replace it in a timely manner. Less

I am highly recommending Sms appliances. Great service and prices. I was shopping around for a fridge and a stove, found very high prices in other places. If you are looking for some good recondition appliances, this is the place for you!

They have opened a new store ,I have purchased freeze ,happy with staff and service

Very excellent service , I have purchase last month

Excellent service

I happy this store .store manage very helpful .

bestie services i visit this store i m pappu to see

nice Products. good services i have visit again.thanku so much

Good services would visut aguan. I had recommended this store anyday

No Wonder why they have always out of washers. They sell good products. I m happy with the washer I got after booking it for seven days in advance

Talked to Greg who helped me with my need .happy with the stove I bought

I bought a new open box fridge 1200$ cheaper than the new one yet new just an open box. I’m loving my 36” fridge. Will buy stove from SMS next time

Happy to see this local business expanding. Helpful staff awesome products. (Bought a fridge 2 months ago and everything works just as a new one)

services are as home .nice products .very good staff

I happy with store .service are ver good .i give 5 star

Happy with this store .I give to 5 star nice store

HAPPY WITH PRODUCT AND SERVICE

My satisficed purchased with regina. best store in this place happy.i give to 5 /5 .

Purchased two stoves from Ritz today. The individual demonstrated exceptional expertise. As a property manager, my experience with buying appliances for rentals has been consistently seamless. A simple phone call ensures prompt booking of the required appliances. As a frequent customer i also got one month extended warranty for FREE. How amazing it was. Highly recommended.

Had just what I needed. Great prices. Super helpful. Excellent service. 10/10 would get more appliances here again if I needed. It'll be my 1st stop! Thank you so much

I dealt with Riz first who looked into getting me the washer I needed. Gregory followed up with a close match. I went to the store where Harsh served me and sold me the machine I needed. It's working really well! I have been using it all weekend catching up on laundry! Thanks everyone!

Great customer service, and reliable :)

Got the best deal here at SMS appliances. I was really frustrated, going back and forth at every store, looking for a washer dryer set, finally found it here. Thanks to you guys. RECOMMENDED!!!

Went here to buy a refrigerator and found the perfect one the guy in the store was very helpful and very kind and courteous with great customer service would definitely recommend this store

I recently purchased a fridge from SMS appliance and I must say, I am thoroughly impressed with its performance even when it was a used fridge. Overall, I highly recommend SMS appliances. They offer a top-notch product, exceptional reliability, and outstanding customer service. If you're looking for an appliance in Regina, look no further."

Excellent service and guidance provided by the entire team. And good quality product

Purchased a washer dryer set today. Great customer experience.

Bought a dryer yesterday the salesman was excellent guy

Best place for used appliances in Regina. Highly recommend!!

I have taken a washer and it is working very perfectly.

Sold my wife a dryer and charged her 99.00 deliver install and removal of old unit. Were told exactly what the old unit was as it was a taller maytag cabinet dryer with area for sweaters etc above main dryer. It was large but not much heavier than normal. (My son and I carried it down when we originally purchased it.) They gave us a afternoon delivery, then called and said they would be late..... More

Sold my wife a dryer and charged her 99.00 deliver install and removal of old unit. Were told exactly what the old unit was as it was a taller maytag cabinet dryer with area for sweaters etc above main dryer. It was large but not much heavier than normal. (My son and I carried it down when we originally purchased it.) They gave us a afternoon delivery, then called and said they would be late... showed up shortly before 6pm. The delivery man looked at dryer to be removed said to my wife can't do it, then the driver and him carried new unit down, left in middle of wash area, not installed, not removing old unit and left. Contacted office next morning and was told they would check and phone right back... at 430pm still no call so contacted them again. Was told the installer said couldn't do it, too heavy. How he figured that out was amazing as he never even tried to shift it. He then offered me a 25.00 instore credit, said couldn't do anything more than that without approval but would call back next morning. Never heard from them again Will never deal here again terrible attitude in dealing with correcting issues Less

Very good used appliance store in Regina. I bought washer, dryer, fridge and used stove. Everything works good and they give me warranty for the appliances. Everything works good and they did the appliances delivery, good appliance service! Thank you very much for the great service! Recommended

Purchased a washer just this past Monday and had an exceptional experience. Ritics, the salesperson attending to me, was helpful and well-informed about the appliances that would suit my specific needs. I described my situation to him, and he provided me with a range of options tailored perfectly to my requirements. I would recommend this establishment, as they offer top-notch secondhand or refur... More

Purchased a washer just this past Monday and had an exceptional experience. Ritics, the salesperson attending to me, was helpful and well-informed about the appliances that would suit my specific needs. I described my situation to him, and he provided me with a range of options tailored perfectly to my requirements. I would recommend this establishment, as they offer top-notch secondhand or refurbished appliances that function just as effectively as brand new ones. An excellent place to find reliable and reasonably priced appliances for your home. Less

STAY AWAY FROM THESE PEOPLE. Purchased a 'refurbished' stove in Mar 2021 for a rental unit and had them deliver it. They missed the delivery date and time we had booked. When it arrived, it didn't work. They wouldn't do anything with it to fix it or even refund my money. I had it dropped back off at their store. Now I can't get a hold of anyone to refund my money. I gave up after a year of trying... More

STAY AWAY FROM THESE PEOPLE. Purchased a 'refurbished' stove in Mar 2021 for a rental unit and had them deliver it. They missed the delivery date and time we had booked. When it arrived, it didn't work. They wouldn't do anything with it to fix it or even refund my money. I had it dropped back off at their store. Now I can't get a hold of anyone to refund my money. I gave up after a year of trying. If I wanted to waste $500 I could think of other ways to do it. Sketchy and scammy business. What a shame. Less

The sales rep was courteous and offered excellent service

If you are looking for used appliances in Regina, I recommend checking this appliance store.

Very disappointed! When we went to pick up our fridge they dropped it and they wouldn't give us a refund so we had to come all the way back to regina the next day for a different fridge. The reason we wanted a new fridge was because our ice maker didn't work so we asked if the fridge we were buying had a working ice maker. He assured us it worked, when we got it home the water and ice maker didn'... More

Very disappointed! When we went to pick up our fridge they dropped it and they wouldn't give us a refund so we had to come all the way back to regina the next day for a different fridge. The reason we wanted a new fridge was because our ice maker didn't work so we asked if the fridge we were buying had a working ice maker. He assured us it worked, when we got it home the water and ice maker didn't work. Less

Great service...very friendly!

I just bought Washer from this Store. The lady said there appliances work great and no issues. When I used it for my Laundry even small amount, when it reaches on the Rinse its too loud! I'm so disappointed. Not sure if they can fix it or they will send Technician for that

Very friendly staff, considerate..sale on today...we bought a freezer..saved some money..

Bought a stove, took it home and one burner worked, and nothing in the oven. Called and told them, and they said they don't have the ability to test before selling as they don't have a 220 outlet in the store...hauled the stove back across the city to get a different one and they offered zero compensation or even an apology for the issue. This is an absolute joke of a business, avoid at all costs... More

Bought a stove, took it home and one burner worked, and nothing in the oven. Called and told them, and they said they don't have the ability to test before selling as they don't have a 220 outlet in the store...hauled the stove back across the city to get a different one and they offered zero compensation or even an apology for the issue. This is an absolute joke of a business, avoid at all costs. Less

I was there at SMS appliances few days ago. DJ customer services were very professional and helpful.

Quality product, best prices that I have found locally. I picked up and they helped me load it, comes with warranty which is what sealed the purchase. The store is small but the selection is great, if I had friends would recommend 5 star!

Purchased a dryer. Got it home, installed and tried to run it. Made a horrible screeching sound and drum wouldn’t turn. After numerous texts and phone calls it was replaced with another that, thankfully, works. Disappointed with the manager stating their appliances are sold “As Is”, which I understand regarding scratches and dents but not working is another matter entirely.

literally the worst customer service I have ever experienced. there is zero follow through on any thing the say.

AVOID SMS appliances at all cost. They sell broken washers and leaves you no place but to buy a brand new one. Bought washer from them that is almost brand new price. I should have just bought a brand new because they will tell you they dont have technician to repair their broker washer, they dont have washer to replace, their parts take forever to arrive, and it is non refundable.

Friendly staff.

Affordable prices for appliances as well as good service response.

Excellent service and friendly staff

It was good friendly and help full has lots on hand

Great customer service! Greg and Theo helped me through my concerns and made sure I was satisfied with my purchase. It’s great if you don’t want to break the bank on brand new. The products were all well priced.

We had excellent service! Great guy who was very helpful. Good prices.

Good service, affordable prices.

Excellent work