2025-08-18T18:58:16.000Z

Consumers Beware: If You Value Your Money, Stay Away! My wife and I are local gym owners and personal trainers, we have purchased and assembled tens of thousands of dollars worth of gym equipment in our careers. Sports and Fitness Exchange is by far the worst company I’ve ever dealt with. I bought one of their own home brand machines that was defective, returned it, and paid them another $300 for a different leg press—also their home brand—only to get another defective product missing parts. They ignored my calls and emails for a week, so I had to drive down there myself with the machine. Instead of making it right, they blamed me for the missing pieces and said “they get this all the time, where customers say they are missing parts” and I should’ve paid $399 for “expert assembly.” That’s nothing but an excuse to dodge responsibility and squeeze more money out of customers. This wasn’t some used or third-party product—they sell and represent this brand as their own, yet still refuse to stand behind it. Do yourself a favor and stay far away from this place. Sports & Fitness Exchange. Absolute nightmare. I will be filing a lawsuit for damages, which will cost me more, but someone has to stand up for consumers and basic business principles.

2025-07-23T20:52:55.000Z

Ordered a step mill that does not work and they shorted me 55, 60, 65 and 70 dumbbell sets. NO one answers the customer service phone and they do not return messages.

2025-06-18T21:01:07.000Z

This company has the absolute worst ‘Customer Service’ and if I could put zero stars on this review I would. Their employees at their Arizona store are their self-proclaimed ‘Sales’ team, who will do absolutely nothing to help you with any of your order issues and will only send you to their non-responsive customer service email. I purchased an ‘In-stock’ stairclimber with Android Touchscreen for $2299.00 on April 23, 2025 with the stated transit time of 3-8 business days shipped to New Mexico. After making this purchase it turns out this item was not in stock, but also on a four month backorder. Why falsely advertise and still take my money for the order? After several attempts for an email response, their ‘customer service’ email agreed to refund me for the order. I have continued to follow up with them in regard to this refund that I have yet to receive. They have been ignoring all followup emails from me since May 8th, 2025. This company falsely advertises their products and will hold onto your money without keeping to their word. Not only has this wasted my business’ time, but also my business revenue and operations being forced to wait on an unresponsive ‘customer service’. It appears my only option now is to go to my bank and submit a fraudulent transaction report on this company. $2,299 being wasted towards a company like this is upsetting. Be cautious ordering from Sports and Fitness Exchange, their lack of integrity is a disappointment.

2025-05-01T20:58:03.000Z

We’ve bought a lot of equipment from here and haven’t had any issues. We just got an air runner treadmill delivered that we can’t put together because the holes to bolt the arm to the support bracket don’t line up. I’ve emailed twice, any time I call they just say “sorry we can’t do anything because we’re just sales”. We spent $2,000 on a piece of equipment that we can’t use and there’s absolutely no one to talk to about it because their “customer service is offsite”. We will never purchase another piece of equipment from this place again.

2025-04-08T20:20:22.383Z

Very disappointed in the company more so the owner. I paid for equipment and stated to have it set aside to avoid resale. The owner sold my set of machines to a local friend that sells equipment. He was very disrespectful in his mannerism as if I was the one in the wrong. I rightfully can sue for this as I still haven’t received my full refund. I went in a week ago to see why they didn’t refund all they could say is they must have forgotten. I bet if payments don’t go thru for them to collect they would loose their minds I’m still waiting to get my refund. If I could I would leave no starts for this transaction.

2025-04-06T00:17:47.404Z

I had a wonderful time buying my first kettel bell from sports & fitness Exchange the customer service was the best anybody can experience go check them out .

2025-04-05T21:58:54.582Z

Chester was incredibly helpful, quick with the transaction as well. I’ll be back 👌🏽

2025-03-29T20:09:23.504Z

Excelente calidad en los aparatos y buena atención al cliente

2025-03-21T22:42:19.107Z

Overall good, but directions were marginal and there were some missing bolts.

2025-03-20T22:08:25.900Z

Great machine. Everyone in my gym loves it

2025-03-19T22:38:05.815Z

Excellent service and excellent equipment. Extremely pleased

2025-03-17T21:30:16.483Z

Great service and price.

2025-03-15T22:59:48.191Z

Very affordable prices. The staff were polite and very helpful. Will definitely come back again.

2025-03-15T22:58:11.660Z

Lots to choose from w/ reasonable pricing. Great staff, very polite and helpful!

2025-03-15T19:39:51.490Z

Great prices on workout equipment...definitely worth taking a look!

2025-03-14T22:28:36.495Z

Prices are super competitive and everything is high quality. Chester was awesome and helpful. Definitely recommend

2025-03-13T21:28:50.949Z

Great company Chester is great love their customer service they go way above and beyond

2025-03-11T04:27:05.460Z

Giselle helped me with my purchase. Great customer service!

2025-03-05T23:01:55.379Z

If I could give 0 stars, I would.My husband and I own a gym as well as in the process of building a brand new (much larger facility) we ordered a piece of equipment from this company in hopes to fill a large portion of our new gym with this brand.After our experience I fully regret even spending money on 1 piece. Our equipment we purchased was still under warranty and had a “faulty” cable that completely snapped on a member less than 6 months of having the piece. When we reached out to the company to let them know the issues they verified we were still under warranty and would get a cable shipped out immediately. (Took 2 weeks to even get tracking for this small item)Once we recived the cable we learned immediately at opening it was either the incorrect item or the item came broken…so we reached out AGAIN to let the company know that this was a major issues and not only were we going to have to wait for another cable to be sent but we were also losing business over this item STILL being down!After leaving a review for the horrible customer service, and professionalism of their team the owner reached out and promised the items would be shipped ASAP.Here we are A MONTH later and still no item.We have been trying to get in contact with…honestly anyone at this point. Customer service dodges my husband’s calls now.We had our manager try to reach out today as well and when getting in contact with customer service she stressed to them the issue and that she would wait on hold for however long it took to speak with a manager and did not want to continue to be bounced around. After being on hold for a few minutes customer service hung up on her. (How professional) and when trying to call again our call to customer service immediately went to voicemail. Which seems to be common because we seem to get that same customer service employee each time we reach out.It must be common for her to not handle issues and dodge the phone calls that really need to be taken care of.After receiving an email today fromS&FE stating out item is in its way and should arrive March 6th. We reached out to UPS and they state the label was only made TODAY and UPS does not have possession of this item.At this point I just want the damn cable or might as well get my money back for the whole damn item. (Which I know would never happen on their end because clearly we can’t even get a $20 items replaced) I highly recommend not using this company. Save your time, and money!

2025-03-05T21:59:53.000Z

I wanted to potentially purchase close to $100,000 dollars worth of equipment and I am so glad I tested 1 peice first. the peice i received broke within 6 months it being still under warranty I was in contact to receive the parts. the first time took 3 weeks to get delivered. then opened it and immediately saw that the peice that they sent was incorrect. so back in contact with them about sending the correct part. now they will not answer my calls or emails. they say the package has been picked up by ups but the tracking says ups doesn't have possession. this is affecting my business because people aren't able to use this peice of equipment. I should post the emails saying how they don't appreciate my insistence. I garuntee if it affected your business you will be insistent. I need this fixed ASAP but hopefully save anyone thinking of dealing with this company some headache.