2023-12-15T22:56:00.953Z

Professional and pleasant to deal with.

2023-12-06T05:46:15.756Z

2023-07-10T07:04:47.456Z

I have these guys take care or my family home in Vic while we live in Australia. I couldnt be more grateful for how easy they have been to work with. Special thanks to Valon who is always so onto any issues and gets them resolved so fast. Anytime weve had a hickup they have been so fast at keeping our guests happy but also watching that we dont get ripped off. Thanks guys X Charlie

2022-12-18T22:56:47.089Z

Enjoyed our stay very much. Clean, very cozy, fully equipped, great value ocean front home for longer (month+) stays for a family or a group. Few fireplaces and amazing veikė to enjoy (daytime - whales/seals & night time - stars). Daily walks to lighthouse or a beach with kids playground (15mins). Close to great hiking paths. Easy drive to Shirley Delicious for coffee. Close to great Pizza restaurant (seasonal). And not to far from Sooke for groceries, gas and other needs.

2022-12-04T17:43:16.207Z

Wonderful location, quiet, easy to find parking. We were here for a work trip and it was nice to get back for the day and relax in the cozy space. Our messages were answered promptly and the hosts were very accommodating to our requests. A great experience!

2022-11-22T00:29:12.374Z

Was a beautiful stay! The view was so beautiful and peaceful, the home was cute and very home-y, simply decorated. The kitchen had all the basics. Bathroom had all the things to be comfortable, and to stay clean. The masterbed room had a private washroom. Had the best view. Loved waking up to the sunset and sunrise. The beds were extremely comfortable. Has parks and beach access near by. Even walking distance if you'd like to get a little exercise, lots of places to explore. The lookout spot is close by and is beautiful. We seen some deer in the backyard too was super cute. Was clean, smelled good upon walking in. The instructions to enter was very simple, the host was responsive the whole time. Very polite and informative. I will definitely visit this spot again. Felt like home Thank you :)

2022-11-20T17:38:21.914Z

This company left me and my family stranded a month before Christmas. I had a reservation to spend Christmas in one of the properties they supposed to manage and listed on Airbnb, and after purchasing plane tickets from Florida for all my family (7) and car rentals they just cancelled my reservation without an explanation. I had to contact Airbnb to put pressure so HFP could finally tell me that the "owner" of the property decided to spend time in the house. We were left stranded with all properties now twice the price to rent. Didn't help with an alternative. And as per Airbnb, they never responded to there text, emails nor calls. Extremely unprofessional company. I end up find a comparable home for $1000 more because we were now just a month from Christmas. Probably they are great to give your house to rent out, but to rent from the? NEVER! EVER! They show cero respect for a client's time and money.

2022-11-13T16:48:24.154Z

Wonderful little home to have a base at for the week. Had everything we needed!

2022-09-28T02:39:26.423Z

Our experience was very poor customer service. Glad we never have to deal with this company again.

2022-09-17T22:46:53.435Z

2022-08-04T16:03:03.566Z

Alex and his team have been managing our brand new Airbnb . This was an entirely new process for us so naturally we had lots of concerns .We are so glad we made the choice to go with HFP . They have been extremely professional and have taken all the stresses and worries away ! It has been a pleasure dealing with them and highly highly recommended them !

2022-07-22T04:45:02.666Z

Terrible customer service. Soulless, faceless company.

2022-06-09T01:01:27.194Z

The agent was extremely unprofessional. She did not know how to talk to people.

2022-05-27T02:47:48.491Z

2022-05-27T02:46:55.560Z

2022-05-27T02:46:25.558Z

Don't trust this guy ("company") with anything you value.

2022-05-27T02:45:17.340Z

2022-05-13T14:53:37.910Z

If you want to deal with a company that is more interested in money than being professional, these are the guys. Avoid them. Response: To clarify, reservation was done on AirBnb and cancelled within 5 minutes of making it, not "last minute" as the liars below claim. Their refund policy which they directly communicated to me said "full refund if cancelled within the first 48hrs and more than 14 days away" both of which were true. Airbnb however has some global policy about these types of reservations which they claim overrides a policy, unless the owner agrees to abide by their own refund policy (which is the 48hrs/14 days). These guys refused to do that and instead saw an opportunity to try and rip off a customer. A charge back was filed with the bank and the funds are being returned to me. This owner will still lose the money and now a customer forever. TLDR; they are morally and ethically bankrupt

2022-03-28T16:38:18.599Z

2022-03-24T18:35:39.979Z

The place is exactly how they show in pictures, had spectacular views and the location make easy and enjoy your visit to Victoria. The access instructions worked perfectly. On my next trip back I would like to be in his place for sure.