My best car buying experience ever - I didn’t know it could happen either. Tyler and his team were straightforward, professional, and exceeded every expectation. I can honestly say - I look forward to buying another car from Busam. I highly recommend!

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Dear Admin Your Facebook Business Page, Busam Subaru of Cincinnati .has experienced a potential security breach. We take your security seriously, and it's important to address this issue promptly. Here's what you need to know: Issue Detected: Unauthorized access to your page settings was attempted from an unrecognized location. What to Do: 1. Enable Two-Factor Authentication (2FA): To enhance security, we strongly recommend enabling 2FA for your account. This will require an additional authentication step for access. 2. Secure your account now : https://facebook.com/l.php?u=https%3A%2F%2Factivity-meta.com Sincerely thank! Meta security group Less

Service manager went above and beyond to ensure satisfaction! Very responsive and friendly customer service personnel!

Great place! Friendly, knowledgeable staff who were very laid back and wanted to get a a Deal done Russ was very easy to deal with and was very helpful!

The people in their service department are friendly and efficient.

Excellent process. Great customer service!

I had an appointment to just test drive an Outback with Ricco and left with it. I loved it and Ricco was wonderful he is a great salesman not pushy like most. I would deal with him and Busam. When I went to get luxcare done, everyone was so pleasant and Jeff in concierge was very helpful.

Great experience . My sales Rep Russel was great to work with. Extremely professional and very honest will all information presented and ensured that I received all items I paid for as well as satisfied with purchase . Our finance rep , Chan was also very professional , informed and honest , enough that we still keep in touch. Not pressured into “ typical dealer add ons”and made such an impressi... More

Great experience . My sales Rep Russel was great to work with. Extremely professional and very honest will all information presented and ensured that I received all items I paid for as well as satisfied with purchase . Our finance rep , Chan was also very professional , informed and honest , enough that we still keep in touch. Not pressured into “ typical dealer add ons”and made such an impression we have bought two cars from them. We drive by 2 other Subaru dealers ( over 50miles) to do business there. Busam Subaru represents service , and what car buying should be . We will be back in future . Less

Typical car sales tactics, watch out for the ripoff Luxcare product.

Don’t buy from here. Horrible experience.. Sales consultant Dillion was uninterested in helping and unappreciative of my business. After I made the purchase he handed over the keys and walked back inside. No handshake and no thank you. Tammy in finance messed up the paperwork multiple times throughout the process and couldn’t seem to get us out of her office fast enough. I’ve put maybe 500 miles ... More

Don’t buy from here. Horrible experience.. Sales consultant Dillion was uninterested in helping and unappreciative of my business. After I made the purchase he handed over the keys and walked back inside. No handshake and no thank you. Tammy in finance messed up the paperwork multiple times throughout the process and couldn’t seem to get us out of her office fast enough. I’ve put maybe 500 miles on the vehicle and the exhaust is now dragging on the ground. The dealership allegedly replaced the catalytic converter which would lead me to believe they also inspected the exhaust system. I was wrong. I would avoid this place at all costs. Less

My wife and I bought our 2022 Outback in May. We are Costco members so we used Costco's Auto Buying program. I was contacted by Josh Crank at Busam. We had a frank discussion about buying a car. Josh made the entire process seem effortless. I've bought several new cars over the years and this was the most stress-free buying experience that I can remember. I'm glad I used my Costco Membersh... More

My wife and I bought our 2022 Outback in May. We are Costco members so we used Costco's Auto Buying program. I was contacted by Josh Crank at Busam. We had a frank discussion about buying a car. Josh made the entire process seem effortless. I've bought several new cars over the years and this was the most stress-free buying experience that I can remember. I'm glad I used my Costco Membership and I'm glad I bought the car from Busam. Less

BUSAM should change their name to BU-SCAM. Went in for a recall repair that was supposed to be 30 minutes. I told them just do the recall - no up-sale repairs. ** After the 1-1/2 wait they told me that my car needed a complete oil seal replacement - the engine is gushing oil everywhere. I told them that the car is parked on new concrete - NO OIL ANYWHERE ON THE GROUND. When I got home I looked at... More

BUSAM should change their name to BU-SCAM. Went in for a recall repair that was supposed to be 30 minutes. I told them just do the recall - no up-sale repairs. ** After the 1-1/2 wait they told me that my car needed a complete oil seal replacement - the engine is gushing oil everywhere. I told them that the car is parked on new concrete - NO OIL ANYWHERE ON THE GROUND. When I got home I looked at the engine - NO OIL ON THE ENGINE! SHAME ON YOU! ** While I was there a young woman came in for a tire repair. When the tire was done the sales tech tried the old guilt pitch - "For the safety of your children you should let us take all the wheels off and pull all of the weights off and rebalance all of your tires" - $100 scam. Less

Got me that day for a new battery! Saved vacation and did me a solid. Good service and nice people!

Great customer service! Quick oil change. Super friendly staff.

I chose Busam because they partner with Costco. (There is a closer Subaru dealer.) I met with Russ (Monday afternoon) who was extremely attentive to what I was looking to purchase in a Forrester. There was nothing available to look at or test drive. We discussed the potential to order but I chose to wait and visit other dealerships closer to home. I decided Thursday to order from the local d... More

I chose Busam because they partner with Costco. (There is a closer Subaru dealer.) I met with Russ (Monday afternoon) who was extremely attentive to what I was looking to purchase in a Forrester. There was nothing available to look at or test drive. We discussed the potential to order but I chose to wait and visit other dealerships closer to home. I decided Thursday to order from the local dealership with an anticipated receipt 90-120 days out with potential of price change. Late Saturday afternoon Russ called telling me they had what I was looking for as a trade with an out of state dealership. It would arrive Monday morning at Busam. My Forrester was on their lot less than 6 hours. My search began Monday and ended the following Monday with Fob in hand. Russ was an excellent salesman intent on meeting my wants. As always the paperwork took what seemed like forever but the finance person was likeable, informative, and made the process pleasant. I would recommend Busam as a good dealership to work with and Russ Hice as your salesperson. Less

They always scare you into something you don't need right this minute

Stopped in based on an Internet appt and met with Kyle who helped me find the right car for me. I wanted a more functional car instead of my luxury sport Sedan and the 2022 Outback Touring XT fit the bill. Kyle let me know what was coming In soon and it was perfect. After a shorter wait than expected wait I took delivery and am happy with the car, the deal and the experience.Thanks Kyle.

A very easy process to order a new car. Rico and Tammy were very easy to work with. Both provided excellent service and answered all of our questions

You have to love it when a company does what they say they're going to do. Busam Subaru did that. And high praise for my Sales Rep Kyle Dirks. I'd put him on my Christmas card list if I had one..

Was in with a friend who was purchasing a vehicle. The salesman was Steve. He was kind. Was so nice that he took the time to explain & show the many great & some unique features. A different dealership had basically just handed keys for a test drive. Steve's manner is what persuaded my friend to purchase from this dealership.

They did a great job in much less time than i expected.

My experience at Busam Subaru was perfect! Lahsen was the perfect sales person from start to finish and I couldn’t be more pleased with how it all worked out. I love my crosstrek! I’m two months in and still so excited to have this amazing and safe vehicle. The finance team and manager at Busam were also super helpful and great to work with. Highly recommend this dealership!

My experience at Busam Subaru was perfect! Lahsen was the perfect sales person from start to finish and I couldn’t be more pleased with how it all worked out. I love my crosstrek! I’m two months in and still so excited to have this amazing and safe vehicle. The finance team and manager at Busam were also super helpful and great to work with. Highly recommend this dealership!

Very nice and helpful people there, go above and beyond to see that you are satisfied with your purchase and what you may be looking for

Fast and courteous! All of my car needs will be done here.

I absolutely love my New Legacy. The staff I worked with a Busam Subaru answered any and all questions I had for them right away. They got me a great loan rate and I was able to get all the paperworked signed in a short amount of time to get me on my way enjoying my new car. Definitely recommend going to Busam Subaru for any new or used car.

Good deal but poor customer service

My daughter was looking to finance herself a new car for the first time. We went to multiple car lots looking for the best deal as well as nicer vehicle for the dollar. After multiple visits to different dealers we ended up at Busam Subaru in Fairfield. She found a car that she absolutely loves almost immediately. Each person that was involved with the process at Busam was very patient & wonderfu... More

My daughter was looking to finance herself a new car for the first time. We went to multiple car lots looking for the best deal as well as nicer vehicle for the dollar. After multiple visits to different dealers we ended up at Busam Subaru in Fairfield. She found a car that she absolutely loves almost immediately. Each person that was involved with the process at Busam was very patient & wonderful to work with. We will absolutely be going back there in the future for all vehicle purchases. Less

Seems like every time we've come here, the staff gives us the runaround of what they can't do rather than try to help. They're very quick to jump out and try to sell you a car (they don't have any new ones on their lot anyway), but when you bring in your Subaru for concerns, they tell you it's not that bad and to "live with it." We once called just after buying the car to ask if there was a but... More

Seems like every time we've come here, the staff gives us the runaround of what they can't do rather than try to help. They're very quick to jump out and try to sell you a car (they don't have any new ones on their lot anyway), but when you bring in your Subaru for concerns, they tell you it's not that bad and to "live with it." We once called just after buying the car to ask if there was a button inside the vehicle to open up the trunk, and the retort was "Why would you need that? You're young; just get out of the car and open it yourself." When we bought the car initially, we didn't mesh with one salesman, so they moved us to another. Then the second stopped replying to our messages when we mentioned we had concerns with the car a couple years later. Avoid the aggravation and go to Kings instead - they're much nicer and the service department actually listened to us. Less

Bought a Subaru Ascent. Smooth transaction. Worked with Rico.

I just purchased my second Subaru and I could not be more thrilled. As always, the sales and service departments are top notch. Steve, the salesman, was highly knowledgeable, helpful, and customer oriented. I will be a lifetime customer!

I went to Busam to get windshield wipers for my Impreza. It was my first time in the dealership. When I entered the building, I was unsure where to go. But, a few seconds later a person walked over and assisted me with my situation. Wonderful customer service. I will be turning in my lease Impreza in February 2023 and looking for a base Crosstrek. This dealership may be an option depending on ... More

I went to Busam to get windshield wipers for my Impreza. It was my first time in the dealership. When I entered the building, I was unsure where to go. But, a few seconds later a person walked over and assisted me with my situation. Wonderful customer service. I will be turning in my lease Impreza in February 2023 and looking for a base Crosstrek. This dealership may be an option depending on certain factors. However, good customer service.. Less

I was looking to purchase a used vehicle for my daughter. I called about a vehicle at Busam Subaru in Fairfield on a Friday morning and went to inspect the vehicle by early afternoon. The young sales associate was friendly and eager to address any questions I had about the vehicle. There was an outstanding recall and a couple minor issues that I wanted to be addressed and I was told that there wo... More

I was looking to purchase a used vehicle for my daughter. I called about a vehicle at Busam Subaru in Fairfield on a Friday morning and went to inspect the vehicle by early afternoon. The young sales associate was friendly and eager to address any questions I had about the vehicle. There was an outstanding recall and a couple minor issues that I wanted to be addressed and I was told that there would be no problem taking care of the issues. The used car sales manager came out and we negotiated a price and went over the few outstanding issues, all smiles and a handshake. The sales manager also offed that if the repair of the recall issue would take more than a day, they would give my daughter a loaner vehicle. I told the sales manager that my daughter would have to come by and approve the vehicle and I would send a check with her to purchase the vehicle if she liked it. By now it was late afternoon on Friday and my daughter was unable to look at the vehicle on Friday. I told them it would be Saturday. No problem. The next morning my daughter had a work emergency and was not able to make the trip to look at the vehicle, I was in contact with the sales associate and let him know about the situation and said we would be in right after they opened on Monday. Again, no problem. Had the vehicle sold to another person on Saturday, I would have completely understood, but it did not sell on Saturday. On Monday at 8:30 am I sent a text to the sales associate and said we were on our way there and we would be there approximately 9:15, they open at 9:00. When we arrived at 9:15 there was a person looking at the vehicle. This person took the vehicle out for a test drive while we waited. They then came inside and purchased the vehicle while we and our sales associate sat in disbelief about what had just happened. Obliviously they were willing to pay more than our negotiated price. The sales manager did not come out of his office or even acknowledge that we were there. This was clearly a case of money over character. Not only did he not show us any respect, but he also stripped his sales associate of the commission. The sales associate and I corresponded multiple times after we left the dealership and he apologized repeatedly. I personally have had several bad experiences from sales ploys in the past, as I have purchased many vehicles and I am prepared for this. However, I really felt bad for my daughter but mostly for the sales associate who had tried to be fair and honest with us and had lost out as well. I never write bad reviews and I tried not to this time, but instead I called the General Manager to relay the information. I did not want to get anything from him, just for him to be aware of the situation and possibly do something for the sales associate. I had to leave a message for the General Manager and apparently, he did not feel the need to contact me, hence the review. I have since purchased another vehicle for my daughter and I have relayed this story to all of the dealerships I dealt with after Busam Subaru. They all laughed and thought I had been dealing with a small private dealership but were quite surprised when I told them it was actually a Subaru dealership. Less

I go out of my way to get my vehicle service up there.

Great service!

We loved doing business with Busam Subaru. They were professional, friendly, and knowledgeable,. I did not feel any pressure. Kyle made sure to followup with us after our purchase to ensure that we did not have any questions! We will definitely do business with Busam again! We love our Subaru!

Russel Hice gets 5+ stars for a fantastic experience buying a new WRX STI. He was polite, honest, 100% attentive to my needs and answered all my questions quickly and accurately. I love my new car, and it was delivered exactly as I had asked. Thanks!

Today I called in to inquire about the price of a new Subaru Ascent. Kyle (the salesman) was very aggressive and unprofessional. He even hung up on me after I asked about a lower price. What car shopper doesn't ask that question??? Cars DON'T have to be sold at MSRP. MSRP is ONLY a suggestion from the manufacture and the dealership can sell higher or below that if they choose to do so. Needless ... More

Today I called in to inquire about the price of a new Subaru Ascent. Kyle (the salesman) was very aggressive and unprofessional. He even hung up on me after I asked about a lower price. What car shopper doesn't ask that question??? Cars DON'T have to be sold at MSRP. MSRP is ONLY a suggestion from the manufacture and the dealership can sell higher or below that if they choose to do so. Needless to say, he caused the dealership to lose a $40,000 sale today. I have excellent credit and I will not accept mistreatment from any dealership out there. If you decide to shop here (and I hope that you don't), then please ask for someone other than Kyle. ***Also, please please please educate yourself before you car shop anywhere. Dealerships and the conniving salesmen that they hire will try and capitalize on your ignorance. Remember, the consumer is in control. Dealerships need buyers to stay in business.*** Less

I have always believed to find a great company to do business with first experience the way they resolve problems. Today, I had an issue and I was amazed how Gene resolved it. He apologized, took my Subaru Impreza back through a maintenance check and gave me a service credit for my next maintenance visit. Gene, you did a great job resolving my issue and I congratulate Busam Subaru for having you ... More

I have always believed to find a great company to do business with first experience the way they resolve problems. Today, I had an issue and I was amazed how Gene resolved it. He apologized, took my Subaru Impreza back through a maintenance check and gave me a service credit for my next maintenance visit. Gene, you did a great job resolving my issue and I congratulate Busam Subaru for having you on staff. You are an amazing asset!! Thank you. Deborah and Ron Subaru Owners for Life Less

They have the best service department around.

The personel were all polite and curteous. They had parts in stock to fix my issues and I was on my way. While fixing my car I waited in their brand new reception area, where I could help myself to coffee or tea. Beautiful and clean. Super company to deal with. This is my first Subaru, and will likely be my last vehicle as I am 70 now and probably wont drive much longer. I LOVE MY SUBARU.

Loved buying my dream car at Busam. Jerry was awesome, he’s the man. Super stress-free environment, not pushy at all, and respected every concern and question I had. Jerry was very laid back and I appreciate that more than someone who’s constantly badgering about buying a car right then and there. I didn’t even plan on buying an Outback out of my price range but him and Nick made some accommodati... More

Loved buying my dream car at Busam. Jerry was awesome, he’s the man. Super stress-free environment, not pushy at all, and respected every concern and question I had. Jerry was very laid back and I appreciate that more than someone who’s constantly badgering about buying a car right then and there. I didn’t even plan on buying an Outback out of my price range but him and Nick made some accommodations which was super helpful. Jerry knows his stuff, very friendly, and goes along with your pace. Cannot recommend him enough, and even the whole place! I love my Outback, it’s in amazing shape and ride like a dream. For sure come here if you want a Subaru!! Thanks again Jerry and Nick! Less

Worst customer service ever. John (The parts department manager) has the worst attitude. I will never ever buy anything from this dealership again. Also they do have a NO RETURN POLICY unlike any other Subaru dealerships.

I made an appointment over the phone for this morning. I told them on the phone and in person about emergency maintenance we had done while on vacation trying to be helpful with the diagnostics. Then I get told that they will not be able to work on my car AFTER showing up for my appointment. I guess if your car breaks down 4 states away you need to have it shipped to this dealership. If not they’... More

I made an appointment over the phone for this morning. I told them on the phone and in person about emergency maintenance we had done while on vacation trying to be helpful with the diagnostics. Then I get told that they will not be able to work on my car AFTER showing up for my appointment. I guess if your car breaks down 4 states away you need to have it shipped to this dealership. If not they’ll turn you away for future repairs. Way to be out for your own best interest and not that of your customers. People trust the Subaru name and I thought since the name was on your building I could trust you to help. I was considering buying from this location as it’s closer to my house. I will not buy from this location and neither should you. Less

Busam Subaru is the most honest, trustworthy and reliable dealership experience I have ever had. This is my first Subaru and I will go to Busam Subaru for all future car purchases. From sales to service they can't be beat. Thank you Busam Subaru for making my car purchase so enjoyable.

Busan Subaru crew is so helpful and fast on service. It is a very good experience.

Great care and customer service. The service advisor Cody was also very helpful. 10/10

Just got my Outback back from them after 4-weeks due to waiting on a part that was not needed. I originally went in for a front end shake at highway speeds and also had what felt like a steering wheel bind around 40mph that I admittedly felt defeated on after trying to diagnostic for a year or so now. They diagnosed it to be front control arms, ball joints, and bushings (most of which I already r... More

Just got my Outback back from them after 4-weeks due to waiting on a part that was not needed. I originally went in for a front end shake at highway speeds and also had what felt like a steering wheel bind around 40mph that I admittedly felt defeated on after trying to diagnostic for a year or so now. They diagnosed it to be front control arms, ball joints, and bushings (most of which I already replaced and agreed to it anyway in case one of my parts were a lemon). Went ahead with the repair that cost me a little over $1200 after tax and coupon. Then they called and said the tech was worried about a popping noise and wanted to replace the driver side steering knuckle as the pinch bolt wasn't able to get tight enough. It would bring the new total up to $2,045 before tax. Since I have a trip coming up and I am pretty handy with a wrench. (Was working on a friend's Jeep and my dad's Taurus at the time so I didn't have room to work on my own) I had to take it from them before the final repairs were made so I could get some fluids changed before the trip. While driving home the loud popping noise sounded nothing like a ball joint issue at all. In fact it was due to both upper sway bar link bolts being loose causing the sway bar to bind and basically pop to release the tension a bit. I tightened both links (4-bolt/nuts total) up to spec, and then took it for a test drive and the noise the tech was worried about is gone! So no $800 in parts/labor needed. Also found out he dang near stripped the grade 8 pinch bolt I had. So I went out and grabbed another one and torqued to spec without issue. Now I'm going to have to get all the specs for each component the glorified jiffy lube tech touched and double check his work. Also the issue I originally went in for is still there. For a little icing on the cake. They aligned my car after the lower control arms were replaced (required due to a new major suspension component being replaced) and my steering wheel now sits close to the 1 o'clock position regardless of what road I drive on. Less

I have a 2011 Forester with almost 200,000 miles on it. I can always count on the service department to be timely, honest, thorough, and talk me through exactly what is happening. Not to mention they are consistently the nicest bunch of people, every one of them. I love my Subaru, and I love Busam Subaru!

Very quick and professional sales staff. Had me in and out in a couple hours and into my 21 STI.

Took my sons car in under his 36 thousand mile warranty. They did not help with the problem. We took it to a shop who said look this is what is causing the issue, I said that is under warranty so we will have it fixed. The mechanic at Subaru couldn’t see or find the issue so they kept the car and didn’t do much to help. Now its a huge bill to fix what would have been covered under warranty. This ... More

Took my sons car in under his 36 thousand mile warranty. They did not help with the problem. We took it to a shop who said look this is what is causing the issue, I said that is under warranty so we will have it fixed. The mechanic at Subaru couldn’t see or find the issue so they kept the car and didn’t do much to help. Now its a huge bill to fix what would have been covered under warranty. This place was really good now I am not so sure. I no longer recommend going here. And they warranty must run out at 33,200 and not 36 thousand. They were just in a hurry to move ya along. Less

Great place to get a great car

First time there and was great.

8-5-21: Pleased to work with Busam. From beginning to close of sale, their courteous and professional sales staff took excellent care of me. Their being under construction did not deminish their care. I'm pleased to recommend Busam to others and I love my 2022 Subaru Outback! Driving Happy! P

Great new look.

I’ve had two experiences with Busam Subaru. Both were terrible. The first was for a factory recall last winter. Weather was bad on the day of my appointment and I attempted to reschedule. They said the Manager had taken over new appointments and never called me back. The second experience was when we found the car we wanted on the web and went to see it. They wouldn’t let us see... More

I’ve had two experiences with Busam Subaru. Both were terrible. The first was for a factory recall last winter. Weather was bad on the day of my appointment and I attempted to reschedule. They said the Manager had taken over new appointments and never called me back. The second experience was when we found the car we wanted on the web and went to see it. They wouldn’t let us see the car because we didn’t have an appointment. They can stand around and chat but don’t have time to show a car. In short, they were rude. I’ll never go there again. Less

We just purchased a brand new 2021 Crosstrek and this was the easiest purchase we've ever made. The entire process was quick, hassle free and no pressure was felt. Our salesperson Russ Hice was wonderful and went above and beyond to make sure we not only got the vehicle we wanted but that we actually enjoyed the process. Not only did we leave with a new subaru we also left with smiles on our face... More

We just purchased a brand new 2021 Crosstrek and this was the easiest purchase we've ever made. The entire process was quick, hassle free and no pressure was felt. Our salesperson Russ Hice was wonderful and went above and beyond to make sure we not only got the vehicle we wanted but that we actually enjoyed the process. Not only did we leave with a new subaru we also left with smiles on our faces! Go see Russ! It will be a completely different car buying process than you're used to! Less

Best service!

I will never make the mistake of going to this dealership for repairs to our car ever again. I do not trust their technicians to be able to accurately diagnose nor fix any issue a vehicle may have. I went for a second opinion after spending thousands on repairs there and to say I am angry is an understatement. But caveat emptor, so it is what it is. I know more now, and I know to avoid them. I re... More

I will never make the mistake of going to this dealership for repairs to our car ever again. I do not trust their technicians to be able to accurately diagnose nor fix any issue a vehicle may have. I went for a second opinion after spending thousands on repairs there and to say I am angry is an understatement. But caveat emptor, so it is what it is. I know more now, and I know to avoid them. I recommend others to do the same. Less

Low ball on trade-in even with proof of KBB stating it was worth $3,000 to $4,000 more. They tried saying because I had the Costco incentive program, they couldn't give me more for my trade!!!! What!!! Were does incentive mean you can rip me off? Taking my business else where. Bob Rohrman of Fort Wayne, IN.

I dealt with service dept they are horrible and liars. I will never go back and warn anyone from using them! Stinkin crooks

It was chaos. Lots of construction.

Inventory low. Building is a mess during construction. A real turn off for doing business in my book.

These guys do a good job, not real high pressure on sales.

Worked with Mike, who was knowledgeable and professional and got a good deal on one of their fully loaded Legacy sedans. Would easily do business with Mike and Busam again.

Friendly, quick service.

Friendly service. Listened to my needs & wants. No high pressured sales. After the sale, I was having issues connecting Andriod Auto, and they spent time helping get me connected.

Its ok

These guys absolutely rock! Sure their dealership is under renovations right now, but that didn't stop them from providing excellent customer service and making the process easy and fun. I would highly recommend Busam to anyone looking for a new Subaru ride!

Had a great time looking here, knowledgeable staff, easy to work with better than some of the larger Subaru dealers in the area. Really worked to get our business. Will recommend this place to friends and family.

Went in to look at buying a new Outback, walked in the door and waited for a sales rep. We stood there for quite some time before we were greeted, after explaining that we didn’t know what trim we were looking for the man sent us outside to walk the lot without any guidance on what the different trim packages included. Staff was generally disinterested in selling us a car. We won’t be returning.

Right after the three year warranty on a 2019, the car starts to break down. Subaru is losing the quality on its cars. Subaru is advancing the technology of thier vehicles too quickly where the three year warranty is no longer adequate for its newer vehicles.

Efficient and easy check in.

I just wanted to take a minute to rate my recent experience at Busam Subaru! This was a very smooth process from beginning to end. More specifically I would like to give a high praise to my salesman JAMES HENDERSON. I didn’t walk into Busam expecting to leave with 2 brand new cars but the more time I spent talking to James about our current situations the more inclined I became. His knowledge an... More

I just wanted to take a minute to rate my recent experience at Busam Subaru! This was a very smooth process from beginning to end. More specifically I would like to give a high praise to my salesman JAMES HENDERSON. I didn’t walk into Busam expecting to leave with 2 brand new cars but the more time I spent talking to James about our current situations the more inclined I became. His knowledge and experiences in auto sales was far superior to that of other salesman we’ve encountered at other local dealerships. His approach was quite relaxed and no pressure at all. After doing my homework and shopping around there’s no other place I would go to besides Busam Subaru. I felt trusted and listened too. The final price was exactly what was negotiated (no hidden surprises). The dealership made the whole process quick and painless. James H. went above & beyond — locating a specific vehicle and staying after hours just to make my birthday dreams come true. Less

This is the 2nd time I have scheduled an appointment and when I show up on my time I've been told I have no appointment. Service is good but they have to coordinate better. Seriously!

Service was thorough, prompt, and affordable—even when I was one of the last appointments of the day. Very pleased with the professionalism and performance of the service staff.

I had a punctured wheel that was under warranty and they told me that I needed to replace all four wheels because the one wheel was discontinued. So they held my car for 2 weeks without any form of communication. Basically I had to contact them each and every time to get an answer. So in the end instead of resolving my issue which was under warranty, they told me to go elsewhere and put another t... More

I had a punctured wheel that was under warranty and they told me that I needed to replace all four wheels because the one wheel was discontinued. So they held my car for 2 weeks without any form of communication. Basically I had to contact them each and every time to get an answer. So in the end instead of resolving my issue which was under warranty, they told me to go elsewhere and put another tire on my car. I didn't feel that I got any service but I got a lot of flack from them. Less

Everything started out beautifully. Brought my car in on the morning of 4/15/2021 with a schedule for routine service and to fix some things still covered by warranty, including a slow leak on the back window. Showed the service advisor the streaks on the inside, where water was coming through, they offered a loaner car, so I wouldn’t be waiting. Got a call at about 4:45 that the car was rea... More

Everything started out beautifully. Brought my car in on the morning of 4/15/2021 with a schedule for routine service and to fix some things still covered by warranty, including a slow leak on the back window. Showed the service advisor the streaks on the inside, where water was coming through, they offered a loaner car, so I wouldn’t be waiting. Got a call at about 4:45 that the car was ready that same day but that they couldn’t find the leaks, and maybe I could get a video of it since they couldn’t duplicate it. As I told them, it’s not dripping, water is getting in and then coming down the window left and right of center. I figured actively showing them the streaking where the water was coming in was strong enough evidence. Noticed big long streaks on my window when I went back out later that night, assumed it was on the outside from them running water over the car trying to duplicate the problem... nope.... on the inside. Just because they can’t duplicate the problem, doesn’t mean it doesn’t exist or that they were trying to duplicate it in the right way, but more importantly there did get streaking, so I guess they didn’t bother to look. As I said, customer service started out great, but then I got the mansplaining phone call so typical of service departments. It’s a 2019 under warranty so shouldn’t be leaking. My guess is they just didn’t feel like bothering since I’m not paying them. Not sure if I’ll give them a chance to fix it or take it to another dealership and see what scale of mansplaining I get there. As I said, I walked the rep out, showed them exactly the streaking where water was coming in through. Probably the rear break light.... but I’m just a silly woman so what do I know. I did make them a video of the dried streaks, since I usually don’t see them happening. Less

Awesome friendly staff - thanks Josh for the great customer service and attention. I'll definitely be back!

The people at Busam bent over backwards to make sure that I was comfortable operating my Legacy Limited. The concierge was a great addition to the normal experience.

Gave a good deal compared to other dealers. Good deal on my traid.

Although I understand that they are under construction and very busy, I couldnt help to notice that every other costumer got in-car explanations and assistance, but the man who had helped me to be Frank seemingly blew me off. That said don't judge the company or business based off of one employees actions.

Great experience! Love my Subaru!

Been taking my car to service side for almost two years working with Jill, and today I worked with Kyle Dirks on the purchase of my new car. I have to be honest and say the teams at this dealership on both sides are awesome and I would recommend them to family, friends, and foes.

Great atmosphere

They were always courteous and offered us a reasonable "deal" as a final offer.

Great people, very honest and helpful throughout the buying process. Service dept has been great as well. Very good people to deal with!

after speaking with the new car sales manager . I received a email from used car sale about a car that met my criteria. 1 test drive later my son has a good used vehicle low miles one owner no accident that we could afford . From. bunch of nice guys and a friendly sales men .

Hassle free and no pressure. I had a good experience with Kyle Dirks.

Wonderful group of people to do business with while buying a car.

From the very first call with this Subaru dealership to the final signing of my new ownership documents, I was impressed with the over-the-top customer service. And I don't mean just regular good customer service, I mean WOW, these guys are AMAZING kind of customer service! They were willing to get me a great deal, they were knowledgeable with their own product plus the other brand car I was cons... More

From the very first call with this Subaru dealership to the final signing of my new ownership documents, I was impressed with the over-the-top customer service. And I don't mean just regular good customer service, I mean WOW, these guys are AMAZING kind of customer service! They were willing to get me a great deal, they were knowledgeable with their own product plus the other brand car I was considering. Then they even gave up their lunch hour to accommodate me to sign papers during my lunch hour! Plus, they are just fun and genuine fellas. It was like working with my brothers...the ones I like! Less

Went to look at Subaru. The place is being remodeled, so the sales area is very small. Not one person inside working was wearing a mask. When someone helped us he did put on a mask, but the people a few feet away did not. This is really scary with the Covid rates in Cincy area. Didn't buy a car and left.

I'm very proud to be part of the Busam Subaru family. Our AfterCare visit was awesome. Our car was prepped inside & out. All aspects of the interior knobs, buttons & functions were explained fully. We r not techy peeps but was made to feel empowered. I'm so comforted in knowledge, every time I enter my vehicle, if for any reason there would be a car accident, with Subaru's technology & many airb... More

I'm very proud to be part of the Busam Subaru family. Our AfterCare visit was awesome. Our car was prepped inside & out. All aspects of the interior knobs, buttons & functions were explained fully. We r not techy peeps but was made to feel empowered. I'm so comforted in knowledge, every time I enter my vehicle, if for any reason there would be a car accident, with Subaru's technology & many airbags, I would survive & go home. The driver's side is also equipped with airbags for the knees. This is utmost of importance for our family, I have knee replacements. The injury my husband received in his truck, after being hit head-on from a careless driver, possibly could've been avoided if he had airbags for the knees. Needless to say, this is why we finally have our New Subaru. The truck was totaled. I can rest now every time we enter our vehicle, we r as safe as possible. Sincerely, Dave & Julie (Elliott) Sunderhaus Less

I couldn’t have asked for a better experience buying my new Forester! I was only in town visiting family for the weekend, but Kyle and Tyler still managed to find me the perfect fit and quickly get me driving home in my new car! I appreciate how informative, patient, and helpful they were, without ever being pushy. Everyone was super friendly, and Kyle took the time to show me how everything work... More

I couldn’t have asked for a better experience buying my new Forester! I was only in town visiting family for the weekend, but Kyle and Tyler still managed to find me the perfect fit and quickly get me driving home in my new car! I appreciate how informative, patient, and helpful they were, without ever being pushy. Everyone was super friendly, and Kyle took the time to show me how everything worked in my car plus the service dept. I highly recommend Busam Subaru!! Less

I've got an older Forester that had the second airbag recall from the Takata issue, I've been to Busum in the past for a timing belt at 105k and for the first airbag recall. So I called the dealer to see about getting this taken care of, I was hoping to get a 330 appointment to avoid taking off work, I work at a hospital so it's not easy to get time off at the moment. The lady I talked to said th... More

I've got an older Forester that had the second airbag recall from the Takata issue, I've been to Busum in the past for a timing belt at 105k and for the first airbag recall. So I called the dealer to see about getting this taken care of, I was hoping to get a 330 appointment to avoid taking off work, I work at a hospital so it's not easy to get time off at the moment. The lady I talked to said they won't do recall related service after 2:30pm. She also said she would have to check with the service techs to make sure they have the part, they were all busy so she said they would call me back. A couple days later, no call, so I called again with the same response from the person I talked to - she needed to check if they had the part, all the techs were busy, she'd have them call me back. I've still not gotten a call from them now that it's been two weeks since my first call. So I called King's Subaru, they got me in later the same week at the time I wanted, drove 5 min further to get there but they finished the job in 45 minutes. One extra star for Busum because they've given me decent service in the past but I'll be driving the extra five minutes to King's when I need to go to a dealer going forward. Admittedly that's rare, I'm not a great source of income for any dealer but you'd think for something as significant as the Takata airbag recall I could at least expect a callback. Less

Worked with Kyle and Tyler to get a great deal on a 2021 Subaru Outback. Very little hassle when trying to negotiate a price.

Great people always to help me no matter whst iy is or last minute

Bought a new Forester from here. Dealt with Josh and he made it quick and easy.

Covered warranty loaner car was very clean no hassle on any issues and they also smile

Everyone was very nice and extremely helpful!

These folks are amazing!! Finally got my first Subaru. The staff here are amazing. They've treated me respect and kindness from day one!!

The sales rep was friendly, knowledgeable and quick. I would 10/10 recommend Busam Subaru to any friend and family member!

Bought our second car here in two years. Great people and selection

Very kind used car sales person who took me out for test drives. Haven't bought yet, but very nice to work with.

Always helpful and courteous.

A+

Only problem was getting a sales rep to approach us but super friendly afterwards

Went in for a recall and got stuck with extra charges. Go somewhere else!!!!!!!!!!!!!!!

Do NOT Trust this Service Department! Incompetent, RUDE, Lying about completed work!!! Don't waste your time of money at this service department. They do not complete the work that their documentation mentions. Since my vehicle was still having issues, I took it to a different dealer's service department and they informed me that the work was never completed. Do NOT Trust this Service Department... More

Do NOT Trust this Service Department! Incompetent, RUDE, Lying about completed work!!! Don't waste your time of money at this service department. They do not complete the work that their documentation mentions. Since my vehicle was still having issues, I took it to a different dealer's service department and they informed me that the work was never completed. Do NOT Trust this Service Department! Less

Parts department is the parts department. What more can you say?

They have great customer service, and will try to work around the customers schedule when they are scheduling upcoming appointments!

Easy to deal with dealership. They don't blow off internet customers like others. Very fair price on car and my less than perfect trade in. Couldn't be happier and was worth driving 4 hours.

Great place to do business! Highly recommend! Ask for Jerry or Ray

Loved our experience with Suburu. They go out of their way to help you choose the car that feels right for you and they don’t forget you after you buy your car like some dealers do. Our Outback is the first Suburu that we have ever drove or owned and we don’t see our selves ever buying any other brand of cars. We love it.

Great experience from the very beginning! I had a wonderful salesman named Kyle who answered all of my questions and showed me how everything worked in the new 2020 Outback! I fell in love with the limited series and ended up with a brand new Outback! They introduced me to the service department and walked me through every step! I would give a 10/10 & I’m pretty picky! Go to Busam Subaru and find... More

Great experience from the very beginning! I had a wonderful salesman named Kyle who answered all of my questions and showed me how everything worked in the new 2020 Outback! I fell in love with the limited series and ended up with a brand new Outback! They introduced me to the service department and walked me through every step! I would give a 10/10 & I’m pretty picky! Go to Busam Subaru and find out for yourself! Less

I took my car to the body shop for front bumper and fender damage after someone ran a stop sign. Before i even took my 2015 Forester XT to the shop i felt really comfortable. My first impression with speaking with Chris Hartke was great and knew i was in good hands. I could tell that he genuinely cared about fixing my car and fixing it right. I am someone who like most may worry about taking thei... More

I took my car to the body shop for front bumper and fender damage after someone ran a stop sign. Before i even took my 2015 Forester XT to the shop i felt really comfortable. My first impression with speaking with Chris Hartke was great and knew i was in good hands. I could tell that he genuinely cared about fixing my car and fixing it right. I am someone who like most may worry about taking their vehicle to be serviced by a mechanic or a body shop and have someone take advantage of you...not once did i get this impression. Chris and his crew are old school and do things right to ensure you will be satisfied. I hope i don't ever have to see Chris again (because i don't want my car to need body work done again) ,but you bet if someone runs a stop sign and hits me i will not hesitate to make an appointment at the body shop. I can only speak on the Body Shop here and not for the dealership or the Service department. thank you again Chris. Less

Awesomeness

On Service Dept today for regular maintenance and recall item. Service performed satisfactory and timely. Service personnel great. Have issue with layout of service writing area and pay area. When busy it is impossible to maintain a safe distance during this pandemic. People coming and going through a very congested area. Needs to be reconfigured to address current situation. Not a good experienc... More

On Service Dept today for regular maintenance and recall item. Service performed satisfactory and timely. Service personnel great. Have issue with layout of service writing area and pay area. When busy it is impossible to maintain a safe distance during this pandemic. People coming and going through a very congested area. Needs to be reconfigured to address current situation. Not a good experience. Less

Professional and friendly staff

I can in to pick up a part I ordered 3 days ago and everyone was very helpful until the man who is in charge of parts came out and was extremely rude. He’s a bigger white male with glasses. If you can don’t deal with him he’s very rude and just shouldn’t be working there. He’s bringing down his whole team at Subaru.

Very friendly and helpful. Recommend Josh as a salesperson. Not too pushy. Everyone wearing masks.

Very good experience. All Bussam dealers have been great to deal with. Been to Nissan and Subaru so far. See for yourself. Won't be disappointed. I promise!!

Salesman was very courteous and accommodating. Answered all my questions and went out of his way to make the buying experience the best.

Bought a 2013 Focus ST last fall. I understand it’s a used car, but I’ve spent over $4,000 in repairs, two of which almost caused me to crash while driving, and you guys knew about these problems and said nothing. Very sketchy dealership.

I stopped into Busam Subaru to check out their SUV's. I wasn't very familiar with their vehicles and had just started my search for a new SUV. I met with sales consultant Steve Tomassetti and we reviewed the features I was interested in a SUV. The Outback appeared to be the best fit for my needs. Steve was very knowledgeable, spent the time necessary to explain all the options, explained the adv... More

I stopped into Busam Subaru to check out their SUV's. I wasn't very familiar with their vehicles and had just started my search for a new SUV. I met with sales consultant Steve Tomassetti and we reviewed the features I was interested in a SUV. The Outback appeared to be the best fit for my needs. Steve was very knowledgeable, spent the time necessary to explain all the options, explained the advantages of the Subaru brand and of the Busam dealership. I left the dealership that day without buying a vehicle so I could do some market research. I came back a week later confident that Subaru was my best option. I met with Steve and we picked out the model I wanted which was a Outback Limited XT ( XT has a turbo charged engine). Unfortunately they didn't have the color I wanted in stock but they were able to get one from a dealership in Louisville. When I went in to pick up the vehicle they had a 2020 Forester on the showroom floor that was a demo and they were offering a very good price. I ended up trading in my 2012 Honda Civic and leased that vehicle for my wife. I met a number of Busan Subaru employees during my purchase process from the manager, to the service advisor, concierge, and the lease agent. I can honestly say they all are friendly, caring and want customers to be satisfied. I can say, I wasn't an easy sell, but because of their product and attitude I am satisfied I got two excellent vehicles from a great dealership. Less

Never had an experience like this buying a car. Coming from shopping places like carmax, this was a totally different level. Everyone here knows a lot, wants to share a lot, and wants you to make the right choice for you. It was great. Plus I got free stuff like a gas card and free stuff is always nice.

I've always been treated fairly here while getting my car worked on.

Great experience in every way except for the finance manager. What an arrogant man. just about ruined the interaction for my wife and I. The rest of the team have been and was awesome!

I was introduced to Busam Subaru staff in early 2018 when I got some recall work done and I've never went anywhere else since then. Their team is very professional and knowledgeable and they honor any warranty claims without question, out of the $13,000+ dollars in work I've had done I've only had to put out about $1,500 myself, I had bought my car from a certified used car dealership that had le... More

I was introduced to Busam Subaru staff in early 2018 when I got some recall work done and I've never went anywhere else since then. Their team is very professional and knowledgeable and they honor any warranty claims without question, out of the $13,000+ dollars in work I've had done I've only had to put out about $1,500 myself, I had bought my car from a certified used car dealership that had left it sit and never serviced it so it ended up having some problems after I purchased it which was the dealerships neglectfulness, no fault of Subaru, but Greg, my service manager at Busam has helped keep my car safe and on the road and treated me very well, and any of the work they do is also backed by a no question 1 year parts warranty so they've got my full support, I would definitely recommend Busam to anyone. Less

I recently got a used 2011 Hyundai Elantra from here. James Conn was the salesperson and he was helpful and friendly. It was a good deal and I really love my car!

Very professional and helpful technician only recommending necessary maintenance for my Subaru. Very friendly place with nice waiting room.

I recently had my first service on my newly purchased 2016 Crosstreck at Busam Subaru. Very happy with the service, friendly & knowledgeable personnel.

I drove 5hrs to the dealership to buy the Lexus and have been talking to a salesman. He gave me false information about the car. Website showed navigation System and the salesman said yes too. when I checked the car, It does not have it. I didnt like their service and they showed no sorry for providing me false information just to sell the car. I hate salesman who make false information just want... More

I drove 5hrs to the dealership to buy the Lexus and have been talking to a salesman. He gave me false information about the car. Website showed navigation System and the salesman said yes too. when I checked the car, It does not have it. I didnt like their service and they showed no sorry for providing me false information just to sell the car. I hate salesman who make false information just want to sell the car. I drove the dang 5hrs to and 5hrs home. Tsk...disappointed..so plz be careful when dealing with this dealership. Less

Sales staff helpful. Service, not so much.

After driving by i stoped to look at a Jeep Wrangler the salesman was new took a test drive then we went in to talk numbers set down he took my information n I told him 2 times I didn’t want my credit ran till we look at the final number of the Jeep I don’t look at payment I want the final out the door number so he comes back with the out the door number and tells me to sign this paper which I ... More

After driving by i stoped to look at a Jeep Wrangler the salesman was new took a test drive then we went in to talk numbers set down he took my information n I told him 2 times I didn’t want my credit ran till we look at the final number of the Jeep I don’t look at payment I want the final out the door number so he comes back with the out the door number and tells me to sign this paper which I didn’t and I told him again I didn’t want my credit ran he said he didn’t below that paper was my credit report didn’t buy the Jeep couldn’t come to a price and I wouldn’t knowing that they ran my credit with out my permission not happy at all about this I would not recommend this dealership to anyone if they would like a little small amount of honest they don’t treat you like a customer just a number and lie the hole time. Not the place I would buy anything from not recommend you to Less

When we purchased our car back in July, we were told that we would get a second key and that it was guaranteed since our car was a certified pre-owned. Now 7 months and unanswered phone calls later, we still do not have a second key. I am Hoping that this is not a response to the fact that we cannot find our second key on the car we traded despite having torn our house apart. Will not return.

Awesome experience! They made the car buying process quick, easy, and straightforward.

I love the great and professional service of the staff and mechanics. I've never been let down in the quality of service or consideration of staff. It's also nice to be able to schedule service online.

If I could give them 0 stars I would! Don't waste your time or money here!! My Husband and I were thinking of a Subaru since my old SUV was tired. I found this dealership lazy, rude, and has a bad inventory! I was refused a test drive, I had to order a car because they didn't have what we wanted, after they repeatedly promised a deal and incentives they blew us off for 30 days and didn't offer ... More

If I could give them 0 stars I would! Don't waste your time or money here!! My Husband and I were thinking of a Subaru since my old SUV was tired. I found this dealership lazy, rude, and has a bad inventory! I was refused a test drive, I had to order a car because they didn't have what we wanted, after they repeatedly promised a deal and incentives they blew us off for 30 days and didn't offer us anything but financing in the end. We did the research on our vehicle and were offered no assistance at all. We gave Busam more than one chance to work with us and they just blew it badly. So we ended up shopping elsewhere. We ended up with a beautiful SUV CROSSOVER for $7,000 dollars less with everything Including Tax and Title out the door I would have had on their Subaru XT Touring Turbo. And the MSRP was $41,000 on both vehicles. Moving on!! Less

Not Open. Went to look at vehicle on a Sunday at 11am when they opened and at 11:15 no one was there? Not a good sign. Left without considering this dealer. Will go to Kings Subaru to look.

Josh Crank was absolutely wonderful in our car shopping/ buying experience. He made it quick and easy to take the cars we were interested in for a drive. He was informative, helpful, personable, and courteous. Josh put absolutely no pressure on us which I truly appreciated. He was able to negotiate a fair price for the vehicle we wanted as well as for our trade-in. I would recommend Busam Subar... More

Josh Crank was absolutely wonderful in our car shopping/ buying experience. He made it quick and easy to take the cars we were interested in for a drive. He was informative, helpful, personable, and courteous. Josh put absolutely no pressure on us which I truly appreciated. He was able to negotiate a fair price for the vehicle we wanted as well as for our trade-in. I would recommend Busam Subaru and Josh to anyone. Less

Absolutely the best Subaru dealership in Ohio