Amazing team very personable and helpful

Elliott was so helpful in pulling together all of our hot tub supplies and guiding us in what we needed and what we didn’t. It is such a pleasure working with such a great family run business that cares about their customers. Pete and Wendy

David and Elliott were wonderful. Elliott answered all of our questions during the sales process and explained the entire process m. David did an excellent job setting up our Soft tub, explaining all of the controls, the testing process, and answered all of our questions. And David did a good job cleaning up after installation. We are very pleased!!!

My wife and I had a great experience at Innovative Spas. We got the perfect hot tub for our backyard oasis. Thanks to Elliot and Jack for their knowledge and helping us every step of the way.

Hands down the best place for all of your pool, spa and patio needs. Exceptional customer service everything! Greatest purchase was our 19d MasterSpa swim spa and hot tub combination. The year-round fun doesn't end. 😃

We had a great experience at Innovative spas store. Elliot was fantastic to work with. He carefully listened to what my husband and i was looking for. His patience, salesmanship, and customer service deserve top marks and the highest compliments. Delivery was fast abd easy. We love our Master Spa!

Elliot was the man, helped me out with he perfect tub and has been awesome with the post sale service

Elliott and his staff are the best in Hampton Roads ! We love our spa and highly recommend to anyone (:

Great experience! Worked with Elliott- awesome care! He took hours to let us learn more, actually swim in the Master Spa T8 too! He also worked hand in hand with electrician to make sure installation went smoothly. Once delivered, Elliott showed up with delivery team and made sure everything went smoothly. He took the time to go over care of tub and when we realized they had the wrong cover, he p... More

Great experience! Worked with Elliott- awesome care! He took hours to let us learn more, actually swim in the Master Spa T8 too! He also worked hand in hand with electrician to make sure installation went smoothly. Once delivered, Elliott showed up with delivery team and made sure everything went smoothly. He took the time to go over care of tub and when we realized they had the wrong cover, he personally drove it to my home in his own vehicle the next day! Btw- we live 2 hours from the store. I love the spa and highly recommend the spa, Elliott, and Innovative Spa. Less

Had a hot tub installed, was not a perfect fit, but they made it work beautifully! Very happy with the service received. I would highly recommend doing business with these guys. They are true professionals.

Had not been there for pool supplies since 22 and the service is still awesome 👏

I was told by the owner who installed my pool that my heater couldn't be repaired and I would need to buy a new one. I reached out to Innovated Spas for a second opinion. Their technician came out on a Friday afternoon at 4:30 and was able to repair our heater. Their technician was professional. He texted when he was coming and after the work was completed. Since the repair, the heater has been w... More

I was told by the owner who installed my pool that my heater couldn't be repaired and I would need to buy a new one. I reached out to Innovated Spas for a second opinion. Their technician came out on a Friday afternoon at 4:30 and was able to repair our heater. Their technician was professional. He texted when he was coming and after the work was completed. Since the repair, the heater has been working perfectly. Less

Great people had what we needed. Helpful and knowledgeable. They will test your water and tell you what you need to fix your pool

We have been coming to this amazing family owned shop for years. We first started coming just because of their inspirational quotes on their marquis. We couldn't be happier with the customer service, availability, and pricing of all of our pool and spa supplies! Support Small, Support Local! You will never be disappointed!

Great service and explained pool chemistry well! Highly recommend!

Innovative Spas installed my fiberglass pool last year and they did a great job. I called multiple different builders, and they were the only ones that could get us in under a year. We started the whole process in early Oct. The pool was ordered at that time, and we were expected to start by April. We had multiple delays due to power line issues and even a few other things in between. About a ... More

Innovative Spas installed my fiberglass pool last year and they did a great job. I called multiple different builders, and they were the only ones that could get us in under a year. We started the whole process in early Oct. The pool was ordered at that time, and we were expected to start by April. We had multiple delays due to power line issues and even a few other things in between. About a week before Memorial day in 2022, the dig began. It took a week from dig to install and water in the pool. By the time it was all said done, it was July 4th after concrete and coping was completed. Whitney and her whole team did a fantastic job. I would recommend Innovative to anyone! Less

Ken gave exceptional service and couldn’t be happier with the job. Installed both a pool and hot tub. Highly recommend

I absolutely love my new spa! Thank you Ken Gordon you made my spa shopping very pleasant.

Thanks so much to Megan, she’s always such a big help anytime I need assistance. Such a great person to work with.

Best “Purchase” experience possible! Ken Gordon’ knowledge & 18 + years of experience was extremely helpful insuring we made the best decision.

Mr. Noah arrived 30 min early for our appointment. He is extremely knowledgeable about all aspects of Master Spas. Our warranty item was resolved, bo questions “?” asked !!!!!!

Our hot tub motor needed replacing after having it replaced by another company less than a year ago! Meghan was very nice & great at scheduling and Carter & Noah were professional, on time, and got the job done! Highly recommend!

6 days ago I live in Northern VA but this dealership was the closest one that sold Hot Springs Spas. I communicated with them extensively before purchasing my spa. They were great when it came to selling me the spa I wanted. Fast forward six years. I've had a few minor problems with the spa, they wouldn't travel to come look at it, instead they gave me the number of a local guy, I ended up re... More

6 days ago I live in Northern VA but this dealership was the closest one that sold Hot Springs Spas. I communicated with them extensively before purchasing my spa. They were great when it came to selling me the spa I wanted. Fast forward six years. I've had a few minor problems with the spa, they wouldn't travel to come look at it, instead they gave me the number of a local guy, I ended up replacing the sensors myself. I recently had a MAJOR leak, but it's out of warranty now so good luck. I contacted numerous local techs and none of them wanted anything to do with it. I finally got a local guy to check it out, he tried twice to repair it and finally said it will cost $2-3K to repair it correctly and he recommended to scrap the hot tub. I owned a Cal Spa for 13 years before this and had minor issues that I repaired myself such as a heater and some sensors. The expanding foam insulation on this tub makes it a mess to repair and nobody wants to touch it. Less

Very friendly, helpful, and informative service. Good variety of spa and other recreational products. Looking forward to my new hot tub!

My husband and I will have to say that this Spa is a hit!!! We were skeptical at first but the service from our Representative alleviated all our concerns. The innovative Spa team is there to assist you and give you the answers you need to be successful with your new Spa. Both times I needed assistance both Ken and Mike came to the rescue! Easy to get in touch with which makes it nice when your e... More

My husband and I will have to say that this Spa is a hit!!! We were skeptical at first but the service from our Representative alleviated all our concerns. The innovative Spa team is there to assist you and give you the answers you need to be successful with your new Spa. Both times I needed assistance both Ken and Mike came to the rescue! Easy to get in touch with which makes it nice when your experiencing an issue. Get the Spa it's the best money you will ever spend. Less

Carter and David Service Techs from Innovative Spas saved my master spa system it was defective from the day it was delivered, but we didn't know it. A pin hole in one of the tubes was slowly corroding all the inside pumps. Finally after much effort and investigations, Carter found the leak, ordered the parts from the manufacturer and he worked with David to fix the leaks and put it back toget... More

Carter and David Service Techs from Innovative Spas saved my master spa system it was defective from the day it was delivered, but we didn't know it. A pin hole in one of the tubes was slowly corroding all the inside pumps. Finally after much effort and investigations, Carter found the leak, ordered the parts from the manufacturer and he worked with David to fix the leaks and put it back together.. Just great to have such experts available. Less

Carter and David came out to our home to fix 2 leaks in our hot tub and did a fantastic job. Worked through the rain and had it up and running great, installing a new ozonator / UV unit which was different than the original one. Carter took charge and figured out how to put it in and we are ready to start enjoying our hot tub again after 4 weeks of waiting. Thank you innovative spas, you are my ... More

Carter and David came out to our home to fix 2 leaks in our hot tub and did a fantastic job. Worked through the rain and had it up and running great, installing a new ozonator / UV unit which was different than the original one. Carter took charge and figured out how to put it in and we are ready to start enjoying our hot tub again after 4 weeks of waiting. Thank you innovative spas, you are my new go to spa company for any future repairs. Your guys did great. Less

Everyone was extremely helpful. I was lost on what to do to get my hot tub ready. They helped walk me through each step, and looked through previous owners supplies to ensure I have everything I need. Great people, great store.

always very helpful

Friendly and professional service, fair prices and a beautiful show room filled with tempting things!!

Please read whole post. Talks about problems I had and the fast solutions Innovative Spas provided I had a few problems getting my SPA to the point of delivery, I had to get the owner involved but once she was involved everything was corrected. The install team is top notch. These guys know what they are doing and were awesome. If you have to order parts for you spa I feel sorry for you. I co... More

Please read whole post. Talks about problems I had and the fast solutions Innovative Spas provided I had a few problems getting my SPA to the point of delivery, I had to get the owner involved but once she was involved everything was corrected. The install team is top notch. These guys know what they are doing and were awesome. If you have to order parts for you spa I feel sorry for you. I couldnt get a diverted valve or neck pillow for my spa. It’s a very long story and dont want to drag this out however the part person just didnt seem to concerned that the parts never came in and instead of tracking the package they just reordered parts. Now they dont even have a shipping status. I reduced my 5 star rating to 3 starts. I would give parts department 1 star. Ok I changed it to 4 stars because once Nick got involved he made the whole situation better in 15 minutes. This whole situation should have never happened. 1 Person is able to correct the problem, they just have to make an effort. Would be 5 if the parts person would do follow up on missing parts. Sales, Installer and maintenance personnel are 5 stars. I love my Spa but i been having a hard time turning the jets and air on. I went to the store today, they had me try the showroom model and after I said I think my control panel has an issue, they took care of it and ordered me a new one. with in 3-5 days once they get the control board they will call to install. I wasnt expecting that at all. So I had some troubles however each time the employees stepped up and fixed them. Next I had a problem with my pump. Don't want to make this a drawn out process however the Service Manager Thomas fixed it right away. While Thomas was out he notices my shell was delamination. He got the owner involved - Whitney who helped me navigate with Master Spas in getting my spa replaced. She believes in her product so strongly that she is paying for the shipping of the Tub from the manufacture to VA Beach and handling the swap. I have never seen customer service like this. Whitney also helped me navigate Master Spa phone tree to get the right people involved. She did everything she could then turned me loose on the company. After 8 phone calls and one Tweet they are going to replace my hot tub. I am very critical with my reviews and Innovative spas earned my 5 star rating. I will do business with them again in the future. Thanks for putting up with my yelling screaming and down right temper Tatum when my spa had its issues. Less

Please read whole post. Talks about problems I had and the fast solutions Innovative Spas provided I had a few problems getting my SPA to the point of delivery, I had to get the owner involved but once she was involved everything was corrected. The install team is top notch. These guys know what they are doing and were awesome. If you have to order parts for you spa I feel sorry for you. I co... More

Please read whole post. Talks about problems I had and the fast solutions Innovative Spas provided I had a few problems getting my SPA to the point of delivery, I had to get the owner involved but once she was involved everything was corrected. The install team is top notch. These guys know what they are doing and were awesome. If you have to order parts for you spa I feel sorry for you. I couldnt get a diverted valve or neck pillow for my spa. It’s a very long story and dont want to drag this out however the part person just didnt seem to concerned that the parts never came in and instead of tracking the package they just reordered parts. Now they dont even have a shipping status. I reduced my 5 star rating to 3 starts. I would give parts department 1 star. Ok I changed it to 4 stars because once Nick got involved he made the whole situation better in 15 minutes. This whole situation should have never happened. 1 Person is able to correct the problem, they just have to make an effort. Would be 5 if the parts person would do follow up on missing parts. Sales, Installer and maintenance personnel are 5 stars. I love my Spa but i been having a hard time turning the jets and air on. I went to the store today, they had me try the showroom model and after I said I think my control panel has an issue, they took care of it and ordered me a new one. with in 3-5 days once they get the control board they will call to install. I wasnt expecting that at all. So I had some troubles however each time the employees stepped up and fixed them. Next I had a problem with my pump. Don't want to make this a drawn out process however the Service Manager Thomas fixed it right away. While Thomas was out he notices my shell was delamination. He got the owner involved - Whitney who helped me navigate with Master Spas in getting my spa replaced. She believes in her product so strongly that she is paying for the shipping of the Tub from the manufacture to VA Beach and handling the swap. I have never seen customer service like this. Whitney also helped me navigate Master Spa phone tree to get the right people involved. She did everything she could then turned me loose on the company. After 8 phone calls and one Tweet they are going to replace my hot tub. I am very critical with my reviews and Innovative spas earned my 5 star rating. I will do business with them again in the future. Thanks for putting up with my yelling screaming and down right temper Tatum when my spa had its issues. Less

spa installation was awesome. took the time to explain all the components and care of the hottub. Spent extra time to make sure that the wrinkles were properly addressed and fixed. made great recommendation for placement of the hot tub that was not previously thought of. would highly recommend innovative spas in the future.

Innovative Spas did a great job replacing our pool cover and closed our pool this year (2021). The staff are fantastic, quick to follow up and provide the best guidance with your purchase. Working with Nathan was a breeze; he provided outstanding service. Thanks once again, we definitely will be recommending your business to our neighbors and friends.

Innovative Spas did a great job replacing our pool cover and closed our pool this year (2021). The staff are fantastic, quick to follow up and provide the best guidance with your purchase. Working with Nathan was a breeze; he provided outstanding service. Thanks once again, we definitely will be recommending your business to our neighbors and friends.

Very helpful, easy to talk to, had an amazing selection of outdoor furniture, saunas, hot tubs, and much more! Mike was an amazing salesman who didn't over sell. They also were cheaper then online pricing as well. If your in the area just stop in you won't regret it

Innovative Spas is a great place to go looking for all of your Spa needs! We get our water tested here regularly and the service professionals have worked on our spa before. Highly recommend for a friendly & professional atmosphere.

Noah and Carter were professional from measurement to installation. They put in the work and time to make sure the cover fit perfectly and was safely installed. They kept my backyard clean and even closed the pool for us. They will have all my pool work from this day forward!

Just bought a house that has a spa and they were very helpful in getting us all set up with what to do and how to get it ready for use!

Carter came over and spent as much time as my wife and I needed on understanding how to operate our hot tub. Fixed all issues with no delays! This company is amazing! Highly recommend!

Duane and Rahshawn did a great job. Very respectful young men . Came with a great attitude and did the job fast .

Noah Ricks came out and serviced my pool. He was able to fit me in after a long day of other appointments. He did a great job of replacing my board in the chlorinator box. He also did a great job of configuring my Omnilogic controls. Highly recommend Noah (and Travis) along with Innovative Spas for any pool service you need! Kudos to the team!!

I used Innovative Spas years ago and just got my pool fixed. Glad I still had there magnet on my fridge. 2 of there guys came and opened my pool Noah and I cant remember his partners name. But they were so polite, very professional fast at what they were doing, they were on time and answered all my questions fully without making me feel silly. I would recommend this company 100%.

Mr Carter did a great job

This was absolutely the easiest and best experience we’ve had was a major purchase in the past few years. Elliot was our sales person and took care of everything from my first Facebook message inquiry through final installation. When other companies were quoting spas being backordered nine months or more, Innovative Spas got us two hours within a week. It is a beautiful spa and we love it!

Great atmosphere, highly professional and courteous service! No pressure from the sales staff.

Ken and Elliot were very knowledgeable, courteous, and professional. Their products are top notch as well as their customer service. Looking forward to our new Master Spa hot tub!!!

What a great experience! Elliot and Ken where very helpful and knowledgeable. I would highly recommend using them!

The staff here is super helpful. They sell the FROG system which has really helped keep my hot tub in balance. They sell incredible products here so you should definitely check them out.

Excellent!

Innovative spa has been a life saver!!! Years ago I purchased a swim spa from another company which ended up being a total nightmare. The company made it as difficult as possible to get help with parts or service, it was terrible. I called innovative spa to see if they could help. They came out and were able to help with some things, however, the spa parts were proprietary and could not be replac... More

Innovative spa has been a life saver!!! Years ago I purchased a swim spa from another company which ended up being a total nightmare. The company made it as difficult as possible to get help with parts or service, it was terrible. I called innovative spa to see if they could help. They came out and were able to help with some things, however, the spa parts were proprietary and could not be replaced except through the original company. At that point I had enough! I purchased a new swim spa through innovative spas and have NEVER had a problem with customer service, support, parts, etc. They have been the easiest, friendliest, most dependable and supportive spa company I’ve ever worked with!!!! Less

Great experience...great tub..

The customer service here is amazing! From the day I expressed an interest in getting a hot tub- now, they have been there to answer every question, address every concern, and help in any way they could to make owning a hot tub a reality! They went above and beyond in service during my purchase to ensure it did not interfere with the financials of closing on my house, which is something you don’t... More

The customer service here is amazing! From the day I expressed an interest in getting a hot tub- now, they have been there to answer every question, address every concern, and help in any way they could to make owning a hot tub a reality! They went above and beyond in service during my purchase to ensure it did not interfere with the financials of closing on my house, which is something you don’t get when you shop with big box retailers! Less

We purchased a softtub from Innovative spas almost a year ago. One of the owners actually came out to our house to help us figure out the best place to put it. All of the employees are very helpful, knowledgeable and friendly, they recognize us when we walk thru the door. Makes you feel like family. This place is great!

I love these guys! We bought a house a little over a year ago right around the corner from these guys. We got a pool and a spa tub. Innovative Spa's has been so completely helpful to my husband and I as we had never owned a pool or hot tub before. They are very friendly and always give us the best advice!

We bought a Softtub spa from Innovative Spas a couple of years ago. They were very knowledgeable and helpful in assisting us with selecting the perfect spa for our family. Delivery and set-up were quick and easy. We had a couple of small maintenance problems and the Staff were exceptional in getting the repairs completed in a timely matter AND under the warranty, they were not like most business ... More

We bought a Softtub spa from Innovative Spas a couple of years ago. They were very knowledgeable and helpful in assisting us with selecting the perfect spa for our family. Delivery and set-up were quick and easy. We had a couple of small maintenance problems and the Staff were exceptional in getting the repairs completed in a timely matter AND under the warranty, they were not like most business who look for reasons to not warranty their products. The Staff was equally amazing in consistently testing our water and helping us understand the proper water chemistry helping us achieve the perfect spa water. We also buy our chemicals here. They never try to upsell you products you do not need, in fact they help you save money without cutting corners! In a nutshell, Innovative Spas is awesome! I only gave them 5 stars because 10 stars is not an option! Check them out! Less

Our salesman was very nice. We have had out Soft-Tub for over four years and use it regularly. It still looks almost new.

Great customer service! Every time I go in I am met with a friendly face who is willing to help with whatever is needed.I highly recommend Innovate Spas to anyone seeking a hot tub or assistance with up keep.

Whitney was amazing! She went above and beyond helping us keep out spa up and running. She and her team are the best!

Friendly and responsive customer service. Very fast shipping on supplies - always seem to get things shipped out the very same day!!

One of the best purchases we've made. Always fun & relaxing.

Thomas opened our pool in May and just boled our pool closing. The staff is always polite and professional. We have been dealing with Innovative Spas for several years. We purchased a soft tub and have had excellent service anytime we have a question.

Very honest, and professional sales team.

Staff is always very friendly. Love getting the free chemical test so I know exactly what my spa needs!

Friendly staff. Quick delivery.

Knowledgeable sales associate clean and quick response

If Thomas Duvall is the kind of employee you have never will I ever step foot in your store

Just bought a Softtub hot tub and I love it. The service and support has been top notch. Ken is the best, he really helped us with our decision by giving us all the facts on the different models. They have helped along every step of the way.

Bought my new hot tub, from Ken Gordon(sales)down to Thomas Duvall( hot tub extraordinaire) he was wonderful, he answered all my questions and gave little tips along the way as he was setting up. I'm so happy. Thank you so much!!!!

We purchased a hot tub in 2013 that was needing service. During the serving we stayed in touch with Nathan and Thomas; both provided our family great quality service.

Great staff super supportive.

Travis did a great job installing and explaining how my new timer works. Would have gotten a 5/5 however was sent out with the wrong equipment and had to go to Home Depot causing the job to run later into evening.

I had an urgent situation...my hot tub was not working and my daughter’s sweet 16 party was in a week. Thomas from Innovative Spas was great and he managed to get the special order part in expeditiously. He even came on Saturday morning to install it. A few hours later the tub was hot and all 18 people at the party enjoyed it! If you needs repair on your hot tub, please call Innovative Spas a... More

I had an urgent situation...my hot tub was not working and my daughter’s sweet 16 party was in a week. Thomas from Innovative Spas was great and he managed to get the special order part in expeditiously. He even came on Saturday morning to install it. A few hours later the tub was hot and all 18 people at the party enjoyed it! If you needs repair on your hot tub, please call Innovative Spas and ask for Thomas! Less

Innovation Spas does fantastic work! Travis is extremely knowledgeable and helpful. We have had them install new equipment and routine cleanings for our filter. Would recommend them for any pool needs

I cannot recommend this company enough! Professional from beginning to end. Our installation of a waterfall went from what should have been an easy one to somewhat of a challenge. Thomas and his crew didn’t give up and stayed until the job was done correctly and perfectly. Thank you, Whitney and Innovative Spas. We will DEFINITELY be calling you for all of our pool and spa needs!! Top notch!

Posting for my dad: 25 May 2019 Reference: Innovative Spas, Softub model 300. Purchased: 24 April 2019; included Hot Tub, Hand rail, and Wood Surround. Delivered and installed: 6 May 2019. Rating: 5 Stars (for equipment, and customer service). If you are in the market for a hot tub; look into Innovative Spas. Their customer representative, Ken Gordon, was up front and factual about everything.... More

Posting for my dad: 25 May 2019 Reference: Innovative Spas, Softub model 300. Purchased: 24 April 2019; included Hot Tub, Hand rail, and Wood Surround. Delivered and installed: 6 May 2019. Rating: 5 Stars (for equipment, and customer service). If you are in the market for a hot tub; look into Innovative Spas. Their customer representative, Ken Gordon, was up front and factual about everything. The tub was very easy to install, particularly the plumbing. One person, with average strength and basic tools can do it. We installed it on an existing brick patio in our back yard. Literally rolled it into position, filled it with a garden hose, waited for the temperature to reach 90 degrees and jumped in. The only issue was Estes Trucking, they delivered part of the order but insisted it was complete, and the side of the tub box had signs of forklift penetration. We did not see any damage until we got the tub in place and removed the box. We found a small tear in the side of the tub cover. We took pictures and sent them to Mr. Gordon. He was fantastic, and immediately contacted the manufacturer for replacement. We opted to keep the tub rather than go through the effort of returning the damaged unit since the damage was slight and did not affect the operation of the tub. Mr. Gordon responded with a very generous cash discount, which we accepted. The other problem, created by Estes Trucking, was the wood surround. When it left the manufacturer it was on a pallet and consisted of four heavy boxes. When it was delivered by Estes Trucking it was one box. The pallet and three boxes with critical parts were missing. The shipping labels from Estes had been altered to show only one box, when you can see the original label was 4 boxes. After several weeks of Estes supposedly investigating, we still do not have the surround we wanted. Again, Mr. Gordon and Innovative Spas stepped up and offered to give us a full refund rather than wait for the trucking company to do their job. In every respect, Ken Gordon and the Innovative Spa team has been professional, informative and timely. We’d recommend them to anyone. As for the trucking company, don’t release the driver until everything is inspected and accounted for. /s/ William Mullen, Alexandria, VA. Less

Great and friendly service. Even delivered my softub to me.

Not only were all of you so kind and informative, you went above and beyond even for the smallest parts. Helped me understand what I needed for my circulatory pump then replaced the part for me and showed me how to fix any issues I might have. Very knowledgable staff! I was able to get the hot tub working within an hour! Truly grateful for how well you all handle business even for the smallest ... More

Not only were all of you so kind and informative, you went above and beyond even for the smallest parts. Helped me understand what I needed for my circulatory pump then replaced the part for me and showed me how to fix any issues I might have. Very knowledgable staff! I was able to get the hot tub working within an hour! Truly grateful for how well you all handle business even for the smallest of clients! Also, your show room is beautiful! Less

Travis came and fixed my hot tub. He was very professional and completed the job and was very polite. Thank you for the great service Travis. I would highly recommend this company.

I recently purchased a soft tub from Innovative Spas that we saw at the boat show (the staff was very friendly and not pushy, probably because these tubs sell themselves). Travis installed the tub, he was friendly, timely, knowledgeable and explained everything to my son on how to operate the system, plus he cleaned up all the packaging. The kids used it once already and loved it. System looks gr... More

I recently purchased a soft tub from Innovative Spas that we saw at the boat show (the staff was very friendly and not pushy, probably because these tubs sell themselves). Travis installed the tub, he was friendly, timely, knowledgeable and explained everything to my son on how to operate the system, plus he cleaned up all the packaging. The kids used it once already and loved it. System looks great on my deck and you can barely hear it running when it turns on. I am going to purchase the cover for the tub & motor to prevent fading from the sun. Less

My partner sara and I met Ken and Danielle at the AC Camping show last week and they were extremely nice and informative of their amazing soft tubs. I recently hurt my back and was really excited to hear all the benefits of how the soft tub could help me get back into my once active lifestyle. they explained everything I need to know from the soft interior, to the size, financing that worked for ... More

My partner sara and I met Ken and Danielle at the AC Camping show last week and they were extremely nice and informative of their amazing soft tubs. I recently hurt my back and was really excited to hear all the benefits of how the soft tub could help me get back into my once active lifestyle. they explained everything I need to know from the soft interior, to the size, financing that worked for us, to how the jets could improve my circulations and muscle relaxation via hydrotheropy. our interaction was pleasent, informative, and really fun. Needless to say WE BOUGHT OUR FIRST SOFT TUB and have been EXTREMELY HAPPY with our purchase. if you are on the fence about buying one just give them a call. Ken is very response and kind with his time... IT HAS BEEN THE BEST DECISION, I FEEL FANTASTIC everytime I get in and OUT of it our SOFTTUB we have named "Hotty"! #lovemysofttub PULL THE TRIGGER on your best purchase - your mind, body, and spirit will be glad you did :) Less

We discovered Innovative Spas at an RV trade show in Atlantic City, totally not expecting to purchase anything. My partner was recently in a car accident and they shared how beneficial water therapy can be for back pain, Ken and Danielle walked us through the process of owning and financing the spa and we ended up so impressed that we purchased a soft tub that night. Ken hand delivered the spa to... More

We discovered Innovative Spas at an RV trade show in Atlantic City, totally not expecting to purchase anything. My partner was recently in a car accident and they shared how beneficial water therapy can be for back pain, Ken and Danielle walked us through the process of owning and financing the spa and we ended up so impressed that we purchased a soft tub that night. Ken hand delivered the spa to our home the following day and we have been enjoying it ever since, with additional help from the team as we get used to maintaining it. What a wonderful experience. Thank you! Less

I have never had a better decision making experience in my life! We met Danielle at a trade show in March. We finally made our purchase. So glad we did! We have enjoyed our soft tub every night. The customer service was amazing! We spoke with Danielle over the phone and via text. She was very helpful through the entire process. She still stays in touch with us. We drove from Maryland to Virginia... More

I have never had a better decision making experience in my life! We met Danielle at a trade show in March. We finally made our purchase. So glad we did! We have enjoyed our soft tub every night. The customer service was amazing! We spoke with Danielle over the phone and via text. She was very helpful through the entire process. She still stays in touch with us. We drove from Maryland to Virginia specifically to deal with this company. We could have purchased from somewhere locally, but it was the service that won our purchase. Will definitely work with them in future. Less

Found just what I needed. Great customer service. Thanks Dwight

Great customer service!

They have all the spa and pool supplies i need

Would not recommend based on customer service. Bought an outdoor kitchen from this company, salesman was rude after sale. Another salesman took over account and oversaw construction of base and installation. Tiles were cracked and a long process of getting those repaired so that kitchen would be usable. Less than a month after installation tried to contact (phone & email) to have foundational (in... More

Would not recommend based on customer service. Bought an outdoor kitchen from this company, salesman was rude after sale. Another salesman took over account and oversaw construction of base and installation. Tiles were cracked and a long process of getting those repaired so that kitchen would be usable. Less than a month after installation tried to contact (phone & email) to have foundational (in kitchen unit) crack repaired. 1.5 years later still haven't heard back. Love our kitchen (we paid extra with another contractor to repair) but terrible customer service for the amount of money spent. ****Company worked through my husband to correct and repair the cracked kitchen. Appreciate their willingness to correct the situation.**** Less

My home warranty company suggested I use innovative spas for service on my DE pool system. They provided me timely diagnosis and communicated with me me through the process from ordering parts, delivery and completion. The service department was friendly and understanding. I was so impressed I recommend my neighbor use them for her new liner and installation. Professional and knowledgeable.

I have used Innovative Spas on and off for repairs and pool service for a year or so. The thing that inspired me to write a review was a phone call I just had with the owner. I called at 5:10 pm on Sunday on Memorial Day weekend expecting to leave a message asking for service on my pool pump, but the owner Whitney answered. She told me she couldn't send someone out right away, but she took the ti... More

I have used Innovative Spas on and off for repairs and pool service for a year or so. The thing that inspired me to write a review was a phone call I just had with the owner. I called at 5:10 pm on Sunday on Memorial Day weekend expecting to leave a message asking for service on my pool pump, but the owner Whitney answered. She told me she couldn't send someone out right away, but she took the time to diagnose my pool issue, pull up my manual, and walk me through a DIY repair. Now that is someone who earns their business by caring about people. Less

Purchased my pool here last year. Install went great and they offered support year round. Always helpful when I go in to the store. Walked me through the closing process last year and opened to a crystal clear pool this year. Looking forward to another great pool season! Ask for Mike he knows what he's talking about!

A review of this company is 2 years overdue, but it’s a good time to post how happy I have been with Innovative Spas. 8 years after installing my pool, I finally love it. Whitney (owner) had her team convert my chlorine pool to salt and installed new, intuitive equipment that makes it so much easier to maintain. Innovative Spas also does a fantastic job cleaning and balancing it to keep it safe a... More

A review of this company is 2 years overdue, but it’s a good time to post how happy I have been with Innovative Spas. 8 years after installing my pool, I finally love it. Whitney (owner) had her team convert my chlorine pool to salt and installed new, intuitive equipment that makes it so much easier to maintain. Innovative Spas also does a fantastic job cleaning and balancing it to keep it safe and sparkling all summer long. Every member of Whitney’s team is so knowledgeable and super friendly. Client for life! Less

Wow. I was dreading working on a pool issue as a new home owner. Travis came out for Innovative Spas and he knows EVERYTHING about pools. (We wasted $300 plus dollars going to Leslie’s Pools first for a very unhelpful “Pool School” and to have the pool cover taken off...that’s it!!! No advice, no checking to find the filter was bad)...but here comes Travis and as he works he scans the pool, advis... More

Wow. I was dreading working on a pool issue as a new home owner. Travis came out for Innovative Spas and he knows EVERYTHING about pools. (We wasted $300 plus dollars going to Leslie’s Pools first for a very unhelpful “Pool School” and to have the pool cover taken off...that’s it!!! No advice, no checking to find the filter was bad)...but here comes Travis and as he works he scans the pool, advises about filter problems (ALL options available to us) and gives his best advice. He also offers to pull the liner back in place in a couple spots if I’d like him to. I just had to boil some water! We now have a lovely sand filter for a comparably reasonable cost, a working pool and can get on with the season with grandbabies...IF winter will leave Virginia! Ha! So pleased to have found this company. Less

Thomas needs a raise! Great job and personable to boot! Fixed a bad leak and walked me through operations on a used tub I got from a buddy!

Very rude office staff. Both of the ladies I spoke to in their office were rude and unpleasant to deal with over the phone. They has major attitude problems. As a potential new customer I expect to be treated with respect and kindness, but perhaps they are trying to go out of business? I sent multiple email to them with images of our unit and never received a response. In addition, the office ... More

Very rude office staff. Both of the ladies I spoke to in their office were rude and unpleasant to deal with over the phone. They has major attitude problems. As a potential new customer I expect to be treated with respect and kindness, but perhaps they are trying to go out of business? I sent multiple email to them with images of our unit and never received a response. In addition, the office member, Lisa, that I sent the information to did not forward to the technician which was the whole point of taking the photos and sending them. Less

My husband first visited the showroom 9 months ago. We were building a new house and we needed information on space for a pool. Dwight Sybers spent almost an hour talking with him and explaining spacing that is needed when designing a pool. That enabled us to make sure that our house was placed on the lot so that a pool was possible. Fast forward to yesterday. We returned to the showroom to look ... More

My husband first visited the showroom 9 months ago. We were building a new house and we needed information on space for a pool. Dwight Sybers spent almost an hour talking with him and explaining spacing that is needed when designing a pool. That enabled us to make sure that our house was placed on the lot so that a pool was possible. Fast forward to yesterday. We returned to the showroom to look at spas and start the process for a pool. Ken Gordon was very knowledgeable and was very considerate of our needs with the spa. He recommended that we go with a model from last year that saved us some money. While we were there, Dwight came in and he remembered speaking to my husband all those months ago. We are looking forward to dealing with Innovative Spas in the future! Less

After doing our due diligence and visiting several local dealers, we chose to purchase a MasterSpa from Innovative Spas. From our sales experience with Dwight, to our spa install with Tom, and some water chemistry lessons from Ken, we've been very pleased. The team members at Innovative Spas are top-notch, and we're confident in our decision. And, we're really enjoying the spa. It's perfect for u... More

After doing our due diligence and visiting several local dealers, we chose to purchase a MasterSpa from Innovative Spas. From our sales experience with Dwight, to our spa install with Tom, and some water chemistry lessons from Ken, we've been very pleased. The team members at Innovative Spas are top-notch, and we're confident in our decision. And, we're really enjoying the spa. It's perfect for us, and we look forward to many years of relaxation. Thanks! Less

I have been a long time owner (over 10 years) of the Softub 300. I use mine 12 months in the year. It is a cool pool in the summer and a hot tub in the winter. It makes my day/night! I love it and I highly recommend everyone take advantage of this extremely low cost product. In essence- it's super COOL but it can be hot :-)

I have been a customer at Innovative Spas for many years and can' t say enough good things about them. They have terrific customer service, have all the chemicals I need at a great price and a very knowledgeable service department. I highly recommend them!

Just got a new hot tub and had to get all the chemicals so that we could enjoy it. I picked Innovative Spas because I had it was great. In my own experience the staff was great and very knowledgeable. They helped me learn the ins and outs to the process to preparing and maintaining my hot tub.

Great place. Mike and Dwight are the bomb!!!

Always helpful, quick to give the best advice without gauging the price! I trust them and they're the best!!

All staff are Very Courteous and Knowledgable. They help me keep my Hot Tub Clean and Fresh. I can always count on them even if I call on the phone with a questions. I do not hesitate to recommend them to anyone needing help with a Spa or Pool.

We cannot say enough about the quality of our products purchased, the staff and customer service, and Innovative in general. This is our spa store for life, and we love it!

My pool was green so I brought a water sample to Innovative Spas. Their customer service was great. I didn't know much about the pool since it's a rental, but the girl I worked with helped me figure out what I needed without talking down to me. I'll be coming back!

Ken Gordon was a superb salesman for this company. We purchased the spa from him at the Home Show. He is extremely knowledgeable & courteous!! He explained details as what to expect & how easy it is to care for the spa. He followed up on things & answered questions that i had for him thru phone calls. Their service man Mike is the guru of maintanance. He came to our rescue because we didn't have... More

Ken Gordon was a superb salesman for this company. We purchased the spa from him at the Home Show. He is extremely knowledgeable & courteous!! He explained details as what to expect & how easy it is to care for the spa. He followed up on things & answered questions that i had for him thru phone calls. Their service man Mike is the guru of maintanance. He came to our rescue because we didn't have the hoses in far enough. We tried but he got us up & running! We love our softub & plan on getting many years of enjoyment out of it. I would highly recommend this company based on quality & service. Less

They are great. Ken is great. Knowledgable and fast service as well.

Anytime I need something for my pool or have a question about maintenance they are always willing to help me solve the issue! Can't beat their prices!

Very rude owner, will kick you out of the parking lot if you don't immediately leave. Parking lot is owned by the shopping center, not this guy but he will literally bang on your car to make you go when there are tons of spaces. Will never spend a dime here. Much better people to do business with elsewhere.

The staff at this place were incredibly rude to a group of people doing a pokemon raid at a gym located there. A matter of 15 minutes and it would have been finished, but they had all their staff knocking on car windows and threatening people to make them leave. I will never do business with such mean, rude people.

Great People, ask for Dwight Sybers very knowledgeable.

I have struggled to find a pool service that is run professionally for over 3 years. I've finally found it with Innovative pool and spa. Travis arrived and went right to work fixing the plumbing that had cracked, and adding a heater unit. He was truly a master of his craft.

Horrible! See pictures of my "repair". Oh, that's right you can't. Innovative Spas deleted my pictures. They don't want you to see what they did to me. I'll keep trying to share my story. I'll describe the repair. Lots of electrical tape and DUCT TAPE! That sadly is what Thomas's repair job consisted of. High five dude! Give yourself a raise!

From the initial visit in their showroom until now, over a year after purchasing our hot tub, Dwight, Mike and the crew have been so great... They are really focused on their customers and doing right by them. A Family run business with Excellent service and customer care! They were recommended to my wife and I and I would highly recommend them to anyone!

Unbelievable service! Visited showroom Thursday before Memorial Day to purchase Spa cover lifter. Mike took good care to show me my options. He set it up to install my lifter AND my brand new Spa cover (which I did not buy from them) for Monday, Memorial Day, (4 days later). Here is what was amazing. Not only did the service man arrive early, his performance was over and above any expectations... More

Unbelievable service! Visited showroom Thursday before Memorial Day to purchase Spa cover lifter. Mike took good care to show me my options. He set it up to install my lifter AND my brand new Spa cover (which I did not buy from them) for Monday, Memorial Day, (4 days later). Here is what was amazing. Not only did the service man arrive early, his performance was over and above any expectations. Thomas represented that company like I have not seen before. Thomas installed my cover and the lifter (what he was hired to do...) in less than an hour. My Spa is 15 years old. He spent the next 2 hours taking things apart, lubricating worn components, checking and making sure everything was working properly. Not all things worked before he arrived...everything worked when he left. We bought the house 4 years ago, and did not know much about this Spa operation. He showed us a lot! Finally, as he was leaving, he noticed I was trying to move my generator ( I was going to finally take it to a shop, as I could not get it started for 4 years, especially when we needed it in October after the storm) Thomas asked what was up and I told him not to worry about it. He insisted he works on small engines and proceeded to help me start it. He did! He offered to come with his little daughter some time next week, on his day off, to work on the generator and clean the carburetor. Unheard of service, Innovative Spas is lucky and fortunate to employ such people like Thomas. We need a new control unit for the Spa, and I'm calling Innovative Spas ONLY! If you are a Do-It-Yourselfer you will save money buying things on line for sure...but these people do this for a living, so I understand their higher price for items in the showroom. Their service is unmatched! Combine the two, and it is well worth your money! Less

Garbage, wasted my valuable time explaining the problem and looking for help. Got the old "a technician will call you tomorrow morning" response. Riiiiiight! Still waiting guys... Plus they were super hostile and aggressive on explaining their service call charge. Pass.

Great resource for hot tub/spa/outdoor living resource.

Kevin was very patient and knowledgeable. Always a pleasure to visit.

Bought a Softub and LOVE it!! Mike is the BEST salesman around! I think he's super friendly and very knowledgable about all things Spa! We were only going to look at hot tubs...and walked out proud owners of a Softub all because of Mike!! Thanks Mike!

We purchased our Softub at OpSail 2012 and it was one of the best purchases we've ever made! We use it almost everyday and it is so easy to maintain. For us, soaking in our Softub is much more comfortable then traditional spas, and we love the SpaZazz aromatherapy crystals!! The folks at Innovative Spas are fantastic to work with, very knowledgeable and not pushy at all! From testing our wate... More

We purchased our Softub at OpSail 2012 and it was one of the best purchases we've ever made! We use it almost everyday and it is so easy to maintain. For us, soaking in our Softub is much more comfortable then traditional spas, and we love the SpaZazz aromatherapy crystals!! The folks at Innovative Spas are fantastic to work with, very knowledgeable and not pushy at all! From testing our water to recommending the right products, Innovative Spas is the place for us!! Less

From the beginning there was first the pump issue which was dismissed to a bad batch. It was fixed. Moved on. Next was something else with the pump wasn't heating right. Out of warranty. Ok. Paid and it was fixed. Moved on. Then needed to replace the liner and the fun really begins. I will keep it short. After well let's just go with it wasn't cheap we paid to have the liner replaced. Over a year... More

From the beginning there was first the pump issue which was dismissed to a bad batch. It was fixed. Moved on. Next was something else with the pump wasn't heating right. Out of warranty. Ok. Paid and it was fixed. Moved on. Then needed to replace the liner and the fun really begins. I will keep it short. After well let's just go with it wasn't cheap we paid to have the liner replaced. Over a year later (without the softub and several excuses) we get it back. It leaks. After the sales guy then tries to sell me a new softub and I tell him he can well you know where.. my husband finds the reason it leaks. The tech who was probably the only decent person (yes emailed the owner and no response) provided a patch (yes a patch. Not the new liner I paid for but a patched one) I finally had my softub back. Well 5 months have past and on a nice snowy day in Va. that patch just failed. If you see a softub dumped on Rosemont Road it wasn't me.... Less

The sales people are very knowledgeable and not pushy made selecting the right tub or Brees. The two young men that came out to set up the tub very friendly knowledgeable and courteous. I had troubles with my breaker and I called their technician he came out great guy very helpful very friendly an extremely knowledgeable. Some of the best customer service that I've ever experienced!

Very knowledgeable staff. Can do attitudes. Not pushy in sales. Excellent followups.

Excellent services is always provided by staff. We "love" Tom.

We needed a liner replacement for a rather large in-ground pool and asked Innovative if they could help. Whitney immediately followed us home, did a quick eyeball estimate (followed later by a detailed appraisal) and quoted a price/schedule that proved competitive and accurate. The install itself was painless, quick and professionally done. Innovative is now our new go-to pool store.

Mike is really great! He helped us with the purchase of our soft tub. Every time we go in to the store he helps us with the purchase of our chemicals. He's never pushy or aggressive like a lot of sales people. He answers questions and explains product. When we first bought the soft tub I was impressed that he let us walk around the store they had set up at the mall during Christmas time. He ... More

Mike is really great! He helped us with the purchase of our soft tub. Every time we go in to the store he helps us with the purchase of our chemicals. He's never pushy or aggressive like a lot of sales people. He answers questions and explains product. When we first bought the soft tub I was impressed that he let us walk around the store they had set up at the mall during Christmas time. He didn't immediately swoop down upon us. He greeted us and was friendly and was there to answer questions. When we made our decision to buy he helped us through the whole process and then followed up once we were up and running. 💚💜 Less

My husband & I bought a Softub from Innovative Spa. We were a little nervous & unsure of Softub because it is so different than any other hot tub we've known. But we found ourselves using it almost every day! It is so easy to care for, so easy to use, so comfortable & best of all, it's energy-saving & isn't costing us more than a couple dollars a month more. My husband went to the Innovative Spa ... More

My husband & I bought a Softub from Innovative Spa. We were a little nervous & unsure of Softub because it is so different than any other hot tub we've known. But we found ourselves using it almost every day! It is so easy to care for, so easy to use, so comfortable & best of all, it's energy-saving & isn't costing us more than a couple dollars a month more. My husband went to the Innovative Spa showroom today and as he walked out, called me to ask me to get on the computer and give these guys a 5 star review! He was so impressed. He said they were extremely helpful, kind and showed him everything he had questions about and gave great advice. He was happy to say he actually spoke to an employee who owns a Softub themselves, which makes it that much more reassuring of our purchase. He said Michael was so helpful. We even got a free membership to their club! Very generous. We are loyal customers - as long as we're living here! Thank you!! Less

I just had my old hot tub of 12 years removed and replaced with a new model from Innovative Spas. They have great pricing and service, and I highly recommend this firm for anyone looking for a quality product with the service to stand behind it! Nice work.

Bought mu soft tub from Dwight about two years ago now. I was hesitant about owning one. He told me to come back with a swim suit to test one. I loved it and have been a satisfied owner ever since. The entire staff have always treated me with courtesy and respect, but Dwight and Mike especially have helped answer all my questions and concerns.

We brought our Spa from Mike at the OC MD boat show on February 14, 2014. We have moved it three times around the property with no problem. An concerns we have had with water and chemicals were answered by Mike. We have learned to only get supplies from this website. This Spa is one of our best purchases we enjoy everyday.

After work we come home and the back yard is a pond because a hose broke on our pool pump, so we went to this store around 7:30 p.m. The doors were open but when we went in a lady told us they had been closed since 6:00. Then a real nice guy came over and helped us find a part to fix the pump. We asked him about algaecide. We were using one we got a Sam’s Club at a discount for a week straight... More

After work we come home and the back yard is a pond because a hose broke on our pool pump, so we went to this store around 7:30 p.m. The doors were open but when we went in a lady told us they had been closed since 6:00. Then a real nice guy came over and helped us find a part to fix the pump. We asked him about algaecide. We were using one we got a Sam’s Club at a discount for a week straight and it wasn’t having any effect on the algae. He said that stuff is so cheap because it is watered down, and he sold us so concentrated stuff, which is more expensive. We used just a small amount of it and it worked overnight! I compared the labels on the two products, and they both had the same ingredients, but the product from this store was 50 times more concentrated. I will definitely be a returning customer, because of the great customer service and products. Less

Wonderfully helpful staff! We bought a Softub from them on Monday and it was delivered by Wednesday. Free delivery and installation. The deliverers even helped fix the uneven job I did with the pavers just to make everything level. Ken then stopped by as well to see how things were going and to give us a gift bag. From start to finish, they went above and beyond.

Such a great company , staff, atmosphere !!! Thx Innovative

Great Guys to work with! They know their stuff.

I went in for a very small item, a water fountain. Mike Waibel assisted me and I was able to take one home. He took the time needed and explained the operation just like I was a large spa client. In addition, I went back to inquire about some type of bubbler to insert into the fountain tubing. He took the time to make something for me that works just great. If you need a spa, outdoor grill sp... More

I went in for a very small item, a water fountain. Mike Waibel assisted me and I was able to take one home. He took the time needed and explained the operation just like I was a large spa client. In addition, I went back to inquire about some type of bubbler to insert into the fountain tubing. He took the time to make something for me that works just great. If you need a spa, outdoor grill space, outside jungle Jim play area please see Mike. Good customer service goes a long way. Never know, I may win the lottery and be able to purchase one of those huge spas! Less

I have placed several orders online and it takes a long time for it to be filled, two times more than a month. It did not take much time for my credit card to be billed. Even though I like to shop local I will find a different place to buy chemicals, etc.

I had a very old Softub unit repaired. They were professional and polite. The price was lower than I expected and the repairs were done quickly. I will return for any future Softub repairs.

I have been a satisfied customer for ten years. Mike, Dwight and Ashley's service has been outstanding. They only recommend products and services that are needed to keep your spa in perfect shape. They employ the latest technology for testing your water. I currently have a 300 gallon Soft Tub. Once you become a customer, your receive a discount on all supplies and chemicals. Phil Bess Chesapeake ... More

I have been a satisfied customer for ten years. Mike, Dwight and Ashley's service has been outstanding. They only recommend products and services that are needed to keep your spa in perfect shape. They employ the latest technology for testing your water. I currently have a 300 gallon Soft Tub. Once you become a customer, your receive a discount on all supplies and chemicals. Phil Bess Chesapeake VA Less

Very pleased with the staff at Innovative Spas. We started here two years ago, but switched to another (Aqua Leisure) last year because it was closer to home. Kids "reading " the water samples don't know how to advise to correct an issue ("Drain your Pool, Someone else will have to help you"). Never ever said anything about Cal up/down or Alk up/down. Mike and the staff at Innovative spas not onl... More

Very pleased with the staff at Innovative Spas. We started here two years ago, but switched to another (Aqua Leisure) last year because it was closer to home. Kids "reading " the water samples don't know how to advise to correct an issue ("Drain your Pool, Someone else will have to help you"). Never ever said anything about Cal up/down or Alk up/down. Mike and the staff at Innovative spas not only provide you the 'ingredients', but make sure you know the 'recipe'. Sorry we drifted, but glad they welcomed us back with no hard feelings. You have earned a loyal customer Less