One World Acupuncture
2021-04-13T18:16:19.180Z
I went to a free day and bought a 5 visit pass for a special price. I was told it didn't expire. And wasn't told whether or not it was transferable. With the shuffle of apartment issues, I lost the business card and then found it after about a year or so. I then emailed them and asked if I could use all the visits as a gift for my friend who suffers from a chronic illness. And they said no. It had been a while since I had purchased the package deal so I also wanted to make sure it wasn't expired. And they said it definitely wasn't. And I could use it any time.
Then another time a year later, I emailed to make sure they were still valid so I could use them. And I said I would be interested in purchasing some visits for that friend and using the ones I had purchased on myself. I was told that it must have been purchased more than 2 years ago so therefore they have no record of my purchase. When I bought them, I was told I didn't need any paperwork to verify the purchase because they would have that on file. So. I was told my purchase was no longer valid and I could just buy more for myself and my friend. I am out 80 dollars and very disappointed. I'm sure their services are OK. But I am not going to be purchasing more visits when I already did, and they refuse to honor them. Gift certificates in this state are to be honored for ten years. Purchases such as this should also be honored. This was only a couple years, not ten. At this point I just wish I had my money back. And the fact that I didn't immediately use the visits should not be an issue. Things happen in life. And we lose track of things. But if you as a business, sell something to someone, you should have record of it well past two years. And if something has an expiration date, the customer should be informed.
I went to a free day and bought a 5 visit pass for a special price. I was told it didn't expire. And wasn't told whether or not it was transferable. W... More