based on 5 reviews
I’ve been dealing with Waste Management since May of last year for disposal. It has been nothing but headaches since. Missed pickups, rescheduled pickups, constant price increases with no notification of such increases. Every bill had an extra and increasingly expensive “fuel fee” and “service fee”. I went from paying $75 a month to $130 for the month of October (billed ahead of time). I’ll also ...
I’ve been dealing with Waste Management since May of last year for disposal. It has been nothing but headaches since. Missed pickups, rescheduled pickups, constant price increases with no notification of such increases. Every bill had an extra and increasingly expensive “fuel fee” and “service fee”. I went from paying $75 a month to $130 for the month of October (billed ahead of time). I’ll also add that I was paying for service of two trash and two recycle barrels but had only ever received one recycle barrel. I must have called them ten times before giving up on them delivering a second one. After waiting on hold for 15-20 mins waiting for a human each call, it became really frustrating. Perhaps by design? When I saw the most recent bill, I finally had enough. Upshot to a week ago, when I started calling around for rates. After a quick Google search for a company that serviced Carver, I had 4 companies in the running. Maher was the last one. I’ll start by saying, a human answers the phone (!), and I was really surprised at how nice it was to speak to someone who didn’t answer my questions -with more questions. The guy on the phone was polite, direct, and helpful. NOT ONLY was Maher the cheapest rate around, but they have BIGGER barrels available, at 96 gallons. I was sold. Jump to today. I left for work earlier than usual and didn’t realize until I got there, that I never put the barrels out at the end of the driveway. I’m used to Waste Management coming on Thursday every week (that is, when they actually show up), and it slipped my mind that Maher’s day is Wednesday. I prepared myself for another week of full barrels, and went on with my day. I just got home from work to find my Maher barrels, nice and neat, at the end of my driveway. EMPTY. I was really confused and checked the outside cameras. This man really got out of his truck IN THE POURING RAIN and dragged my barrels to the end of my driveway to empty them. Then, got back out of his truck to tidy them to the side, so I could still enter the driveway. I’m in shock. In this day and age, we’re not used to companies being human. -Being courteous. -Being kind. It’s a lost trait in business nowadays. I’m beyond thankful. They earned a lifelong and loyal customer today, and I’ll tell everyone I know to switch to Maher.
Just watching your service person this morning and couldn't believe their care and extra effort to empty the bins and make sure they are totally clean. Job WELL DONE 👍
I highly recommend Meyer for all disposal jobs. They are my regular trash removal company at a affordable price and also have come to remove other items. Fast and friendly.
Unbelievable!! I forgot to put my bins out last week, and they came up to the house and brought them down to take the trash and recycling. Customer service is OUTSTANDING!
Found Maher removal and disposal on Facebook called and they came right out.signed up for the disposal very competitive price!! They also gave me a quote for a removal and gave me a price I couldn’t refuse took every right then and there,would highly recommend very impressed with the professionalism and the quality of the work they did very happy thanks again guys!!!