Isaac Achal Professional Corporation
2026-11-09T15:17:04.888Z
I used this CPA firm for my taxes for about four years. Around two years ago, problems started and red flags came up.Unapproved charges: Isaac charged my credit card for fees I never approved, including a QuickBooks subscription. Sorting it out took hours and an in-person meeting. He did refund the charges once the errors were found, but the lack of professionalism and ownership took a toll. Because of these overcharges and having to fight for refunds, I removed my credit card from their file.Price increase without notice: This year I was charged over $600 for a return, with a note claiming I had accepted a price increase and change of services. I never received or agreed to either.Late filings: I provided complete, organized documents in March. My personal return was not submitted until June 4, a month late, which cost me interest. The GST I raised in April was missed entirely. Isaac said he would open the GST account, but CRA later told me the firm never sent the paperwork needed to open it.Inaccurate amounts: Isaac could not give me a correct GST balance. The amount owing changed four times: about $400, then $318.16, then $1,741.87, then $2,043.34. I had a CPA firm in Calgary file it instead, and they came up with a different number from all four.Lack of communication: Follow-ups regularly went unanswered for weeks, questions that should have been asked in March came months later, and I was never told about policy changes before being billed.I would not recommend this firm.