I engaged Defender Loss Consultants several years ago for an insurance claim and have been deeply disappointed with the ongoing experience. The process for settling their fees has been unnecessarily complicated and significantly prolonged. The company managed to settle only $14,000, which is significantly less than the actual cost of the roof replacement. Despite this, they insisted on receivi... More

I engaged Defender Loss Consultants several years ago for an insurance claim and have been deeply disappointed with the ongoing experience. The process for settling their fees has been unnecessarily complicated and significantly prolonged. The company managed to settle only $14,000, which is significantly less than the actual cost of the roof replacement. Despite this, they insisted on receiving a personal check of $2,800 for their 20% commission before I could access and confirm the clearance of the insurance funds. This condition has created an ongoing impasse; to this day, I have not received my settlement money because they refuse to send me the payment unless I send the commission first. This approach not only caused undue stress but also seemed insecure, as typically, the consultant's fee is deducted directly from the settlement check, ensuring transparency and trust. Due to these protracted issues, I am now seeking legal assistance to help resolve this situation and secure the funds rightfully owed to me. Their policy might not align with industry standards, where client security and satisfaction should be paramount. I hope this review helps others to be cautious and to seek clear, upfront agreements with any firm handling sensitive financial transactions. Less

Mi experiencia fue muy buena, no tengo quejas de ellos y resolvieron mi caso rapido. Gracias a mi Ajustador Eddrian Burciaga que fue mi representante que siempre se comunicaba conmigo y contestó mis llamadas todo el tiempo la cual le doy un 10/10 Gracias a todo su equipo de Defender Loss Consultants que también fueron muy buenos conmigo y hicieron excelente trabajo. Los recomiendo 100% si tienen... More

Mi experiencia fue muy buena, no tengo quejas de ellos y resolvieron mi caso rapido. Gracias a mi Ajustador Eddrian Burciaga que fue mi representante que siempre se comunicaba conmigo y contestó mis llamadas todo el tiempo la cual le doy un 10/10 Gracias a todo su equipo de Defender Loss Consultants que también fueron muy buenos conmigo y hicieron excelente trabajo. Los recomiendo 100% si tienen algún problema en su propiedad no duden en llamar a Eddrian que los puede ayudar con paciencia y amigablemente. Less

Yo estoy encantada de trabajar con Seréne ya son 6 años !! Gracias

The Defender Loss consultans were the best I've ever worked with. They were really quick with my case and efficient. I would recommend them to all family and all my friends.

Very professional and clear when answer some question also and very important they win your case,they do all for your are pleased

Great communication back and forth. Overall great experience all around!

Had a professional & great experience with Defender Loss Consultants in my home claim against my insurance.

Eddrian will do his best always, I really recommend him 🏆🏆🏆🏆🏆

Hired them after hurricane ian everything is going great . Thanks defender loss consultants

Defender Loss Consultants offered excellent guidance throughout my claims process. They helped me navigate through the process seamlessly. Their ongoing dedication surpassed my expectations. The whole team was very professional and delivered great up to date communications from beginning to end. I was impressed by the level of commitment which gave me much peace of mind. TRULY AN AMAZING TEAM!!!!... More

Defender Loss Consultants offered excellent guidance throughout my claims process. They helped me navigate through the process seamlessly. Their ongoing dedication surpassed my expectations. The whole team was very professional and delivered great up to date communications from beginning to end. I was impressed by the level of commitment which gave me much peace of mind. TRULY AN AMAZING TEAM!!!! Highly Recommended! Less

Muy profecionales se lo recomiendo

I recently had a claim on my home insurance policy. My adjuster Eddrian was my guardian angel. He took care of everything from start to finish. Everything went so smooth thanks to him. My claim was closed very quickly and I received my check right away. Thank you Eddrian for your professionalism and guidance.

Eficientes solo que el proceso en general es un poco largo

They helped us throughout the whole process and see it all the way to the end. Eddrian was always there when we had questions or needed advise. Thanks to them and the lawyers they recommended I recovered the amount needed to correct the issue and fix the damages. My apartment is once again free of mold and water damage, the ceiling and walls are repaired, painted and looking like new!