My parents recently used Pacific Mobility to install a chairlift in their home, and they couldn't be happier with the experience. From the initial contact with Brian, the lead manager, to the installation by Chris and Steve, the customer service was exceptional. Brian was friendly, professional, and very knowledgeable. He took the time to answer all of my parents' questions and helped them choose the perfect chairlift for their needs. Chris and Steve, the technicians who performed the installation, were also very professional and courteous. They arrived on time, completed the installation efficiently, and explained everything thoroughly to my parents. My parents are thrilled with their new chairlift. It has given them back their independence and peace of mind. They highly recommend Pacific Mobility to anyone considering a chairlift installation for their staircase and for their home. Thank you Guys again! Less

We had Pacific Mobility install a Chair Lift so that my mom’s caregiver could get her up the stairway. It certainly was an easy process. Brian arrived to measure the space and give us an estimate. What a pleasure it was to speak with him. He was straight forward, gave us his honest opinion regarding options, and made no effort to up-sell us options that would be of no benefit. When they came to do the install Brian and Phil (I hope I got his name right) were professional, quiet and efficient. Five Stars and a glowing recommendation. Jon Less

I am so grateful I found Pacific Mobility Center. I had my mind set on a lift for my son that just did not work in our home. I was so discouraged, until I called and spoke with Pacific Mobility Center. Brian came out to our home and went over several options. He invited us to their showroom to see and touch the different options. Everyone we came in contact with was very helpful and professional. We ended up with an overhead lift and it has been a game changer for our family in gaining independence. Thank you to the staff at Pacific Mobility for all your help in making our families life a bit easier by thinking outside the box and showing us various options for safely transferring our son. Less

We ordered Bruno custom made stairlift. The sales person Brian C. was very helpful, sincere and gave us the best price resulting in $1k saving compared to other supplier for the same product. The product came on time as promised, plus installed in a proficient manner. The entire process from beginning to the end was handled very professionally..We will order another unit without hesitation from the Pacific Mobility, a family owned business. We are thankful to their team, specially the honesty and sincerity to help our family. Less

I needed to have my 2012 stairlift replaced and have been very happy with your company ,so when Brian returned my call and scheduled an appointment to show me how the new stair lift would work for me ,how long it would take to replace, and how the new retractable rail would give us more room on the floor of the walkway , we were very pleased. It is amazing how much better the new stair lift is, and we would recommend your company to all. Their crew who install the stairlift is through , knowledgeable and very helpful explaining how all works. They did this job in about 2 1/2 hours and left us clean and very pleased!! Thank you all for a great product. Guy Weathersby Less

I looked into stairlifts several years ago. The first and cheapest quote was about what I felt was affordable. The next quotes were from a company that sold and installed several brands. They pointed out all the bad reviews regarding our first quote and told me that a better unit was going to be about $5000 to $8000. At the time this was unacceptable. As time passed my wife, who suffers from COPD and early Parkinson’s was at the point where we needed a lift or a new residence. So I shopped again and was directed to Pacific Mobility. The entire process was straight forward and we had our lift installed in about a week. We purchased the up graded model since I am a big guy. The wife no longer dreads those trips up and down the stairs. Should we not need it in the future it can be removed with virtually no impact on our home other than compressing the carpeting on the stairway in a few spots. According to Pacific Mobility we have purchased a made in America product, another plus. Less

Right when I called Chris to inquire about the stairs lift for my parents townhome, he provided me with lots of information and details. Very genuine and caring staff. Did the inspection, installation and follow up very professionally. Did not damage anything in the house and the process was very easy. My parents don’t need to move now and they can enjoy their place with no stairs issues. The lift itself is very well built and easy to use. They went through all the details of using it on the spot. Highly recommend this company and staff for the stairs lift and mobility needs. Less

I had 2 stairlifts installed. The straight one was well straight forward. The curved one was professionally and meticulously measured and it was installed with care not to crack tile. The installer could have forced it with just drilling taking the chance of cracking the tile. Instead, he took his time and used the correct drill bit with water around the drill location to cool the bit. I love the fact that they didn't just installed it and hope you don't see flaws. They did the installation correctly and took tome to answer questions when asked. Less

Chris came by the house, explained the chair lifts and what we needed for two sets of separate straight stairs. He explained the mechanics of the chairs and the price. We said we wanted to order them. Chris measured and checked because we needed a separate piece for the bottom set of chairs. He said the chairs were in stock but the extra piece, although in stock, was located in the Midwest. He estimated it should arrive in about a week. Sure enough, Maryanne called, the part had come in, and she scheduled the appointment for installation. What a lovely and efficient lady! On the day of installation, Anthony McMillan arrived on time. He was the most outstanding installation tech that we have ever dealt with! He was kind and patient and knowledgeable and understanding! We were having a gentleman install a dishwasher on that day and Anthony was so understanding about the few occasions when the man needed to use the stairs. We appreciate you Anthony! Candice and Terry Brady Less

We purchased a Handicare curved stairlift from Pacific Mobility in March 2019. Jeff gave us an excellent presentation and made sure we understood the entire transaction. He even suggested we visit the Pacific Mobility store to see and try the stairlift before we bought it. The price was competitive. The stairlift had to be custom made for our staircase and arrived in less than a month from the Netherlands. The installation was done expertly in just a few hours by Bryan and Phil. We are very pleased with the stairlift and the outstanding service from Pacific Mobility. We highly recommend this company. Less

Never going back. I have a morkie(5lbs) service dog and I brought her with me into the store as I do every store. Inside the store were 2 big labs who tried to attack my dog. She was terrified. They could have killed her. She was unable to work afterwards. My dog is trained. She knows how to behave around other dogs. These dogs were not trained. You’d think a mobility store would have the knowledge to not have 2 big, untrained dogs roaming the store freely. There wasn’t even an apology. The service was terrible. My husband and I were the ONLY people in the store other than the employees who were there. My husband and I had to wait 10 minutes while they finished their conversation before they tried to help us with what we were looking for. Regarding the selection they have, not much. I was looking for about 5 items. They had none of them. This store isn’t for people with disabilities. More for seniors. In conclusion, I’d say go anywhere else. Less

We had excellent honest service from Pacific Mobility. My dad needed the stair lift chair very quickly as his strength has deteriorated. We waited longer than we should have to start the process and Pacific Mobility delivered 2 weeks earlier than they originally stated. The installers were professional, courteous and cleaned up perfectly. We are thrilled and relieved my dad has a great working stair lift. He is very pleased and thankful too! Less

My wife and I were very happy with all aspects of dealing with Pacific Mobility Center. Chris presented the Bruno stair lift well. We visited the showroom to try it out and ordered a used model Elan. We were leaving San Diego the following week. Arrangements were made for delivery and installation only 2 days later! Phil was friendly and very neat and showed us again how to use the lift. The rest of our stay in San Diego was so much easier using the lift. We can keep this condo as our vacation home now for sure. Less

I purchased a Bruno Elite—Curved Stair Lift from Pacific Mobility Center in San Marcos, CA, so my mother could access her upstairs bedroom easily. I am totally satisfied with the stairlift and with the installation process which was guided by Chris Murdock. Chris’s helpfulness and attention to the installation set-up exceeded my expectations. Once the stairlift was built to three dimensional computer specifications, Anthony, with Phil’s assistance, installed it seamlessly. Above all, the stairlift operates smoothly, very stably, and at a quite-suitable speed. Less

We had a great experience from Pacific Mobility Center. Our initial contact, Gary was very helpful. We then traveled down to the company in San Marcos and were impressed with the customer service. Anthony did an excellent job with installation and setting up our system to perfection. He explained everything and was very knowledgeable about the equipment. My mother loves the stairlift. Great choice! Less

Chris Murdock came out quickly and presented the options. Unfortunately there were no used units in stock that would have saved considerable money, but he did provide a discount on two units (I have a landing and two levels of stairs) and a cash discount. Phil, the installer, arrived as scheduled and did a very neat job of the installation. The Bruno chair lifts make it very easy for my wife to now access the second story Less

Pacific Mobility Center has been of great service to me over the years. After my first experience with them, having hand controls installed in my car, I returned to them for a second set of hand controls for my new car. I remembered their professional and friendly attitude and competent and reliable work when I needed to install a chairlift in my home. Representative Chris was very respectful during both consultation and measurement visits. Mary Ann was very helpful over the phone every time I needed information. Communication was honest during the whole process concerning manufacturing and shipment dates. This Family-run, local, business will be my first choice for my future equipment needs in the area of ability aids. Less

We had a Bruno stairlift insralled by Pacific Mobility Center. It took one day and the installation went easily. The installer was very experiened. He showed us what he thought was the best way to provide the power and it was all done in a very professional manner. The chair works great and both my wife and I use it to get up and down between the floors. It looks great, tucks away when not needed. I highly recommend this company and the Bruno brand. Both are professional and will result in a high quality easy to use product for anyone needing assistance getting up and down the stairs. Less

This was one of the fastest, easiest and best installations of a product I have ever had put in my home. I called Chris (salesman, great guy) on a Thursday morning, he came out the same day, I approved the installation on Saturday, Brian (owner son, good to keep it in the family)had the chair installed by Monday afternoon. NOW tell me that isn't GREAT SERVICE! Brian did a beautiful installation. Explained all the features in depth and had the Queen happy with every aspect of the unit. BRAVO, gentlemen...Great product and an excellent company to do business with...Ann and Bob Less