My parents recently used Pacific Mobility to install a chairlift in their home, and they couldn't be happier with the experience. From the initial contact with Brian, the lead manager, to the installation by Chris and Steve, the customer service was exceptional. Brian was friendly, professional, and very knowledgeable. He took the time to answer all of my parents' questions and helped them choose the perfect chairlift for their needs. Chris and Steve, the technicians who performed the installation, were also very professional and courteous. They arrived on time, completed the installation efficiently, and explained everything thoroughly to my parents. My parents are thrilled with their new chairlift. It has given them back their independence and peace of mind. They highly recommend Pacific Mobility to anyone considering a chairlift installation for their staircase and for their home. Thank you Guys again! Less

My parents recently used Pacific Mobility to install a chairlift in their home, and they couldn't be happier with the experience. From the initial contact with Brian, the lead manager, to the installation by Chris and Steve, the customer service was exceptional.Brian was friendly, professional, and very knowledgeable. He took the time to answer all of my parents' questions and helped them choose the perfect chairlift for their needs. Chris and Steve, the technicians who performed the installation, were also very professional and courteous. They arrived on time, completed the installation efficiently, and explained everything thoroughly to my parents.My parents are thrilled with their new chairlift. It has given them back their independence and peace of mind. They highly recommend Pacific Mobility to anyone considering a chairlift installation for their staircase and for their home. Thank you Guys again! Less

Brian Connor from Pacific Mobility provided me with excellent service, start to finish installing a chair lift. His price was the lowest and he completed the work the same week I ordered it. A most highly recommended company Less

Solid company from start to finish. Sales process was fair and honest, measurement of my home for a stair lift was very professional, system was installed exactly as promised, and when I needed help after the install, they were quick to respond, including going above and beyond to find a creative solution to my unusual need. Great company overall! Less

We had Pacific Mobility install a Chair Lift so that my mom’s caregiver could get her up the stairway. It certainly was an easy process. Brian arrived to measure the space and give us an estimate. What a pleasure it was to speak with him. He was straight forward, gave us his honest opinion regarding options, and made no effort to up-sell us options that would be of no benefit. When they came to do the install Brian and Phil (I hope I got his name right) were professional, quiet and efficient. Five Stars and a glowing recommendation. Jon Less

This company is wonderful to work with. The Mac's Lift is exactly what we need. Brian and Louie were very professional and efficient in the installation. Made sure we knew how to operate everything. We are very pleased. Less

We are very pleased with the Bruno Stairlift that we had installed last month. Excellent customer service, very good people to work with. Steven came to install it and was great. I highly recommend this company if you are in need of a stairlift. Less

We are so grateful for Pacific Mobility Center! The stairlift they installed for us has been a wonderful blessing to my mother in law who can no longer use the stairs safely. We no longer have to worry about her falling! Thanks, Pacific Mobility for a job well done! Less

I am so grateful I found Pacific Mobility Center. I had my mind set on a lift for my son that just did not work in our home. I was so discouraged, until I called and spoke with Pacific Mobility Center. Brian came out to our home and went over several options. He invited us to their showroom to see and touch the different options. Everyone we came in contact with was very helpful and professional. We ended up with an overhead lift and it has been a game changer for our family in gaining independence. Thank you to the staff at Pacific Mobility for all your help in making our families life a bit easier by thinking outside the box and showing us various options for safely transferring our son. Less

Purchased a chair lift 2 years ago and recently had to have it serviced and the service guy came out promptly . He was amazing. Made minor adjustments, cleaned it up very happy with this company, would highly recommend. Less

We heard about Pacific Mobility from a friend who invited us to see her chairlift. She spoke highly of them and we called the next day to see if what she said was true. It was. Everyone was very helpful! We would recommend them very highly. Less

We ordered Bruno custom made stairlift. The sales person Brian C. was very helpful, sincere and gave us the best price resulting in $1k saving compared to other supplier for the same product. The product came on time as promised, plus installed in a proficient manner. The entire process from beginning to the end was handled very professionally..We will order another unit without hesitation from the Pacific Mobility, a family owned business. We are thankful to their team, specially the honesty and sincerity to help our family. Less

I just wanted to say that the owner and the owners son are amazing. I didn't know at the time when they came and had to replace a chairlift in my townhouse for my mom working with him was truly a gift. Thank you so much I totally recommend them to anyone looking for honesty, integrity, and the good product. Thank you guys so much. I really appreciate you. Less

I chose PMC for product quality, good services, and its competitive price. When the stair-lift remote controls were not working properly, they sent people back and solved the issue promptly. Thank you for your wonderful service. Less

Great customer service! We received an estimate within 3 days of calling and once we were ready to order, our lift was installed within a week. Technician was awesome and follow up has been incredible. Less

Bryan and the entire crew were both professional and knowledgeable about the unit they installed for us. Thank you Pacific Mobility Center for helping us out at a very trying time in our lives Less

I needed to have my 2012 stairlift replaced and have been very happy with your company ,so when Brian returned my call and scheduled an appointment to show me how the new stair lift would work for me ,how long it would take to replace, and how the new retractable rail would give us more room on the floor of the walkway , we were very pleased. It is amazing how much better the new stair lift is, and we would recommend your company to all. Their crew who install the stairlift is through , knowledgeable and very helpful explaining how all works. They did this job in about 2 1/2 hours and left us clean and very pleased!! Thank you all for a great product. Guy Weathersby Less

OMG this stair lift is the best thing every! I just moved in with my elderly mom to care for her. We bought a brand new 3 level townhome. We got the chair installed on day 3 and all the construction workers for the development are coming over to see this amazing feat of engineering! Everyone is impressed! Less

Purchase and installation happened quickly, cleanly, and correctly. Price was fair in my opinion, work was done as agreed, and the product works well. Would definitely recommend. Less

I looked into stairlifts several years ago. The first and cheapest quote was about what I felt was affordable. The next quotes were from a company that sold and installed several brands. They pointed out all the bad reviews regarding our first quote and told me that a better unit was going to be about $5000 to $8000. At the time this was unacceptable. As time passed my wife, who suffers from COPD and early Parkinson’s was at the point where we needed a lift or a new residence. So I shopped again and was directed to Pacific Mobility. The entire process was straight forward and we had our lift installed in about a week. We purchased the up graded model since I am a big guy. The wife no longer dreads those trips up and down the stairs. Should we not need it in the future it can be removed with virtually no impact on our home other than compressing the carpeting on the stairway in a few spots. According to Pacific Mobility we have purchased a made in America product, another plus. Less

Right when I called Chris to inquire about the stairs lift for my parents townhome, he provided me with lots of information and details. Very genuine and caring staff.Did the inspection, installation and follow up very professionally. Did not damage anything in the house and the process was very easy. My parents don’t need to move now and they can enjoy their place with no stairs issues.The lift itself is very well built and easy to use. They went through all the details of using it on the spot.Highly recommend this company and staff for the stairs lift and mobility needs. Less

Phil and Steven came on time, got to work right away, and finished installing our three Harmar stair lifts in just a few hours. Chris estimated our job a couple of weeks earlier. All three were friendly, efficient, and patient with questions. I asked for quotes from three companies. One didn't even send an estimator out and asked me just to text photos of our stairs; I eliminated them. Of the two companies that sent an estimator, Pacific Mobility had the better price and was able to do the job more quickly. We're happy. Less

Needed a wheelchair for my wife who broke both ankles in a ski accident. Rental fees were very affordable and they let us chose from several types so we could a light one. Very nice owners. Less

I have found that Pacific Mobility is a professional, courteous, customer friendly organization. They are completely trustworthy and very knowledgeable about their products. I highly recommend this family-owned organization to anyone with mobility issues. Esther P. Less

I had 2 stairlifts installed. The straight one was well straight forward. The curved one was professionally and meticulously measured and it was installed with care not to crack tile. The installer could have forced it with just drilling taking the chance of cracking the tile. Instead, he took his time and used the correct drill bit with water around the drill location to cool the bit. I love the fact that they didn't just installed it and hope you don't see flaws. They did the installation correctly and took tome to answer questions when asked. Less

Brian did an outstanding job reviewing the product initially prior to purchase, measuring, and personally installing the chair. He thoroughly explained the features. Very easy to work with. Less

I purchased a chairlift from Pacific Mobility more than a decade ago. At the time I had foot surgery and the lift allowed me to get up & down the stairs. Once I was rehab'ed & able to walk again, I used the lift as a sort of dumbwaiter shuttling my groceries and laundry and Xmas decorations from the bottom to the top. I just had it serviced as it had been a long time & now she runs a little faster and way smoother. MaryAnn is the best - so kind and professional. She always takes good care of me. I highly recommend this company.!!!! Less

Chris came by the house, explained the chair lifts and what we needed for two sets of separate straight stairs. He explained the mechanics of the chairs and the price. We said we wanted to order them. Chris measured and checked because we needed a separate piece for the bottom set of chairs. He said the chairs were in stock but the extra piece, although in stock, was located in the Midwest. He estimated it should arrive in about a week. Sure enough, Maryanne called, the part had come in, and she scheduled the appointment for installation. What a lovely and efficient lady! On the day of installation, Anthony McMillan arrived on time. He was the most outstanding installation tech that we have ever dealt with! He was kind and patient and knowledgeable and understanding! We were having a gentleman install a dishwasher on that day and Anthony was so understanding about the few occasions when the man needed to use the stairs. We appreciate you Anthony! Candice and Terry Brady Less

They are Excellent. It's a family owned business in San Marcos/ Rancho Santa Fe. I found it very helpful to drive down to the showroom in that they have working models on display that you can sit in and test on their small staircases. No high pressure sales - they go over what they have and leave it to you to make a decision if a stairlift is right for you. From MV it was a 55 min drive. For us the timeline from purchase to install was 8 days. A curved staircase unit has to be custom built which means it takes probably 7 weeks or more and costs significantly more. Our salesperson was Mary Ann (very professional and helpful). We purchased a Bruno for our straight staircase in that Bruno is built in USA and very well rated nationally. Our staircase is a bit higher than many and required a 20' rail. With their discounts you can expect to get a very nice straight staircase Bruno for $3200-$3500 otd installed. You can also lease a unit but it didn't seem cost effective in our case. Likewise, used units weren't that much cheaper than a new one. I do believe if unit purchase is supported by a letter from your physician then some % of cost can be written off at tax time. I would Pacific Mobility again without hesitation. Al Less

Wonderful people to work with. Very helpful, NO pressure sale on a stair lift, just thoughtful info to help us make a decision. Great turn around time for install and the installer was excellent Less

Been here a few times with my mom-in-law. Great products and very knowledgeable - only 4 stars because I felt they could be more careful regarding coronavirus. I will likely change my score to a 5 once everyone is vaccinated. Less

This is one of my very few five star reviews, and it's well deserved. Though the process took about 2 months, the problems were all mine and had nothing with this company. I have a relative who needed the batteries replaced in his Jazzy Electric Scooter. There were communication issues several times, financing and a range of other problems that kept cropping up. But through all the calls and follow up calls, Pacific Mobility was professional, to the point, and, you might not believe it, every question I asked was answered with a solid Yes or No. Mary Ann took care of everything and lacked nothing at finishing the job. When I finally got my act together, the service technician was able to come the very next day. He even cleaned the entire chair and did some other housekeeping. I highly recommend Pacific Mobility Center. If we have any future repair needs, this company will get the call. Less

About 10 years ago I was diagnosed with Inclusion Body Myositis (IBM). I decided for safety reasons I wanted a curved stair lift for our home so I could safely get up and down the stairs. I researched online and on Myositis Facebook pages asking for recommendations. After visiting two showrooms in So. California it was obvious to us that the Bruno chairlift would be the best. There were some less expensive models but once you try them out and experience them at the showrooms it wasn't even close. Bruno was the most stable and had such a better quality than the others. Again, it wasn't even close. Most importantly to us was the customers service we got from Pacific Mobility. Chris came out to the house and measured for an estimate. He offered for us to come to his showroom to see a couple of the models they sell and install. I have been in sales for 35 years and was impressed with Chris and his desire to help us through the process. Most of the other salesman were very very pushy. Chris was excellent. Also, Anthony came out and installed and we were very impressed with their care installing the lift as we just had new carpeting put in the day before. Anthony thoroughly explained how he was going to install it and explained how to use it. If we need any additional mobility stuff in the future we will definitely use Pacific Mobility. Less

We recently installed an outdoor stairlift and we are happy with all aspects of the process - from getting advice and a quote all the way through the installation and the staff ensuring we knew everything we needed to know for operations. I would highly recommend calling Pacific Mobility if you are in need of a chairlift. Less

Best quality for very good price. Professional from ordering, measurement, delivery and installation. Made things very simple - but surely getting and putting it together must be complex. It’s all ready in a flash than expected - very professional technicians. Thank you guys. Less

Pacific Mobility is a wonderful company to do business with, they really care about their customers! They answer all your questions and they have quality products. We love our chair lift! Less

Pacific Mobility is an Amazing Company! Their Customer Service is Excellent and they have Quality Products! We Love our Lift Chair! I highly recommend this company! Less

We cannot say enough positive things about PMC. We had shower bars installed through the VA. The installation took about 1/2 hour. We were given a few options, which was nice. Very professional outfit. Less

Could not be more pleased with every aspect of our experience!! This business has EXCELLENT customer service! They are professional, courteous, efficient, and HONEST. Maryann handled all of our phone calls and provided perfect follow up. The two technicians that came out and repaired our accessible pool lift did a wonderful job! They were both friendly, caring, and professional. We would highly recommend using Pacific Mobility Center! Less

We had grab bars installed in our shower through the VA. Pacific Mobility contacted us the same day they received the order from the VA, and installed the bars the next day. The installer placed the bars exactly where we needed them in less than 30 minutes, and left no mess. Great service! Less

Great experience, total professionals from sales staff to installation. My wife is thrilled with her Bruno Stairlift. Pacific Mobility was on time and on the money. I would recommend Pacific mobility first, to anyone in need of mobility products and services. Less

We purchased a Handicare curved stairlift from Pacific Mobility in March 2019. Jeff gave us an excellent presentation and made sure we understood the entire transaction. He even suggested we visit the Pacific Mobility store to see and try the stairlift before we bought it.The price was competitive. The stairlift had to be custom made for our staircase and arrived in less than a month from the Netherlands. The installation was done expertly in just a few hours by Bryan and Phil.We are very pleased with the stairlift and the outstanding service from Pacific Mobility. We highly recommend this company. Less

I decided to actually visit the showroom instead of calling on the phone. The Owner was there, she was very helpful in finding the right chairlift for my husband. She sent Chris out, he did the measurements and answered my question and within a few days we had the lift installed. It's one of the few things I've had to take care of lately that went absolutely right. They are excellent, a well run company, I would use them again and highly recommend them. Less

If you’re looking for a family run business this is the real deal. Friendly non-pushy salesman Gary gave me all the info I needed about the options for an elevator. Price was reasonable and the workmanship was stellar and completed on time. Less

We recently had a chair lift installed in our home. The installer was very competent and courteous. After installing, we found that my wife was unable to manually rotate the chair to get off. So we decided that we needed a power swivel seat and Pacific Mobility was very accommodating in making the change. Less

Great group of people. Explain everything before hand and thoughtful and thorough. Everything went according to plan and we are extremely happy with the stair chair we had installed for my mother. They beat every other price around. Recommend highly. Less

We are very happy with our Stairlift. Everyone we dealt with at Pacific Mobility were professional. From sales to administration to installation, everything when perfectly and on schedule. A very pleasurable experience. Less

Very knowledgeable. Fast, courteous installation. Worked with me to accommodate my schedule. If you’re looking for a stairlift, these are the people to use. Can not recommend highly enough. Less

The people are great and the Bruno stairlift sells itself. I had a salesman from another leading chairlift manufacturer in my home and I compared product knowledge..warranty and price. Pacific Mobility and Bruno kicked their rear ends.Thanks Less

PMC was very helpful with information and purchase options, including a lease option. Priced competitively. Prompt, on time service. The lift is quiet and works like a dream. Many safety features. No additional warranty needed, it's included! Less

Totally happy with Pacific Mobility 100%. We been going here for 4 years now and they have installed on our 3 different vehicles hand controllers for my son thats a Paraplegia to drive. Never had a problem with our vehicles and the workers were very helpful and kind. Less

Absolutely everybody was great, your technicians are excellent and the stairlift is working very well. I would highly recommend you guys to everybody. Thank you for the great job! Judy Komisza Less

Couldn't be happier I purchased my stairlift from PMC. Speaking on the phone they were straight forward, knowledgable, and really wanted to help. I needed it quickly due to a surgery and a four level house and it was about a five day turnaround from phone call to installation. Gary couldn't have been nicer when he came out to talk with me. You won't go wrong here. Great company, great service. Oh and the Bruno Elan is so nice. Thank you so much! Less

We had excellent honest service from Pacific Mobility. My dad needed the stair lift chair very quickly as his strength has deteriorated. We waited longer than we should have to start the process and Pacific Mobility delivered 2 weeks earlier than they originally stated. The installers were professional, courteous and cleaned up perfectly. We are thrilled and relieved my dad has a great working stair lift. He is very pleased and thankful too! Less

Pacific mobility has been absolutely fantastic from the first sales visit through the installation and now through the use of the product. The stairs have been an absolute wonder and a lifesaver for my wife. I highly recommend pacific mobility without any reservations whatsoever. They are fantastic Less

We needed a chair lift with a retracting foot so it would not block an entrance. Pacific had two options. After we ordered they held the product in their warehouse longer than planned accommodating complications on our end. Their in house install team were also very efficient and first rate. Less

Trustworthy, honest, knowledgeable people. Phil, the technician who installed the chair, knew what he was doing and was pleasant and informative as well. Came on time, installed as expected, left the place clean. Highly recommended. Less

Pacific mobility has got a customer for life . Spoke with Mary about a car ramp for my brothers Honda Element and she damn near blew me over with all her knowledge and professional attitude . I will go pick up my ramp tomorrow morning , Thanks Pacific Mobility MARY IS FANTASTIC On behalf of the Vietnam Veterans of America you are the best . Bob Less

Worked with Chris, at Pacific Mobility, and their 'go to' contractor, Frank to have a wheelchair lift installed and the porch remodeled at my parents place. Both were accommodating to our requests/input on the remodel, communicative and professional. Less

My wife and I were very happy with all aspects of dealing with Pacific Mobility Center. Chris presented the Bruno stair lift well. We visited the showroom to try it out and ordered a used model Elan. We were leaving San Diego the following week. Arrangements were made for delivery and installation only 2 days later! Phil was friendly and very neat and showed us again how to use the lift. The rest of our stay in San Diego was so much easier using the lift. We can keep this condo as our vacation home now for sure. Less

I had a wonderful experience. They took their time to help me find the best chair to meet my needs. Outstanding and friendly customer service. Thank you Pacific Mobility! Less

I have nothing to say except "Excellent" and "Wonderful." Gary was very pleasant when he came out and explained the difference between our Bruno and other brands one Friday. I called him on Monday and told him we were putting our deposit check in the mail that day. Brian arrived next Friday and installed it in a couple of hours. What a difference this has made in my life! Unfortunately, a couple of falls this last year have caused me to have to put both feet on each step to climb up and down the stairs. As a result, I don't make the trip upstairs often. My stained glass equipment, my sewing machine for quilting and my computer sit idly by as it has been too difficult to go up and down. Now I sit down, push the hand lever and up I go in a few seconds. Our little pug-chihuahua has learned that if I say "car-car" that means she gets to ride up and down with me. Of course, she is not spoiled. We live in a 55-plus community and I am talking about my chair lift to everybody. Thanks again for your excellent service. Betty G. Less

I purchased a Bruno Elite—Curved Stair Lift from Pacific Mobility Center in San Marcos, CA, so my mother could access her upstairs bedroom easily. I am totally satisfied with the stairlift and with the installation process which was guided by Chris Murdock. Chris’s helpfulness and attention to the installation set-up exceeded my expectations. Once the stairlift was built to three dimensional computer specifications, Anthony, with Phil’s assistance, installed it seamlessly. Above all, the stairlift operates smoothly, very stably, and at a quite-suitable speed. Less

Our son Little Billy has a terminal disease, Duchenne Muscular Dystrophy. He loves playing with his two sisters, but at times they may play with the upstairs or downstairs toys and he is left waiting for someone to carry him. While we have been happy to carry him, he often didn't ask because he is very quiet and instead just played alone. Other times he just wanted a toy from the other floor. His disease had robbed him of this freedom and it was something we wanted to give him. Also, he is getting heavier and carrying him up or down will become difficult and unsafe. The whole team from start to finish provided an absolute best in class experience. I always knew I was partnering with folks that care about their client and enjoy providing a form of assistance and giving freedom. I never felt pressured and everything was explained to me throughout. A few days ago Little Billy got his stairlift. He can finally get up and down without being carried. My family is grateful for the kindness, compassion and professionalism. Our son's journey has not been an easy one. It's hard to watch your son lose his abilities and those moments when you ponder you will bury them are unbearable. My wife and I promised to give Little Billy the best life we could. This chairlift is more than an assistive device. It is part of our hope and our dreams for Little Billy. It is the promise of a mom and dad to their baby boy. Thank you to everyone at PMC for being a part of this journey. Less

It was a pleasure working with Chris and Brian from Pacific Mobility Center, Inc.; they were professional, on time, explained everything thoroughly, and did an excellent job installing our stair lift........ Thank you, we love it! Less

We had a great experience from Pacific Mobility Center. Our initial contact, Gary was very helpful. We then traveled down to the company in San Marcos and were impressed with the customer service. Anthony did an excellent job with installation and setting up our system to perfection. He explained everything and was very knowledgeable about the equipment. My mother loves the stairlift. Great choice! Less

This is fabulous locally owned family business that I would give 6 stars if I could. They were there to advise and support me as I dealt with challenging eldercare issues. They offer solutions to all challenges in keeping your loved one at home. Jeff Connor is a knowledgeable, ethical business owner that I encourage you to visit. Less

Great Stairlift. Staff were not pushy at all. Genuinely wanted to help me understand which product was best for me. Chris and Jeff the Owner very helpful and explained every detail. installers did a very Professional job. We are very happy and can now stay in our two storey home. Less

They have done two major jobs for us: (1) install a chair lift for getting in and out of the pool; and (2) install a new scooter-lift into the rear area of our new minivan (NOBODY would touch the lift in the old van, the manufacturer has been out of business for a decade). Both jobs were reasonably priced and completed on time. Less

Had two stairlifts installed in my house. Anthony came and did a superb job of installation. All wires nicely tucked in and hidden away, cleaned up everything after installation inside and out. Very friendly, professional, and approachable. We got Bruno Elan and it's been a little more than two months now and it works great so far. Showed up on time for the appointment with no surprises. Less

Chris Murdock came out quickly and presented the options. Unfortunately there were no used units in stock that would have saved considerable money, but he did provide a discount on two units (I have a landing and two levels of stairs) and a cash discount. Phil, the installer, arrived as scheduled and did a very neat job of the installation. The Bruno chair lifts make it very easy for my wife to now access the second story Less

Pacific Mobility Center has been of great service to me over the years. After my first experience with them, having hand controls installed in my car, I returned to them for a second set of hand controls for my new car. I remembered their professional and friendly attitude and competent and reliable work when I needed to install a chairlift in my home. Representative Chris was very respectful during both consultation and measurement visits. Mary Ann was very helpful over the phone every time I needed information. Communication was honest during the whole process concerning manufacturing and shipment dates. This Family-run, local, business will be my first choice for my future equipment needs in the area of ability aids. Less

We had a Bruno stairlift insralled by Pacific Mobility Center. It took one day and the installation went easily. The installer was very experiened. He showed us what he thought was the best way to provide the power and it was all done in a very professional manner. The chair works great and both my wife and I use it to get up and down between the floors. It looks great, tucks away when not needed. I highly recommend this company and the Bruno brand. Both are professional and will result in a high quality easy to use product for anyone needing assistance getting up and down the stairs. Less

Pacific Mobility Center is terrific. The owners, Jeff and MaryAnn, are caring, thorough professionals who have many years of experience. They and the entire team at Pacific Mobility take care of every customer's needs with a caring, consistent and dependable approach to customer service and satisfaction. They're great! Less

Being a RETIRED design engineer Iam INTERESTED IN the working parts,material used, reliability, and most of all SERVICE.,AND INSTALL. Most of lifts are alike. The rack and pinion drives are bullet proof. With that said I decided on PMC because of their excellent installs and follow up . Phil my installer was a young man and eye for detail was outstanding. I went over every nut and bolt, and his electrical wiring was 100% perfection. Not everyone will agree that all lifts are the same. BUT THAT'S THEY ARE because of the strict codes regarding how lifts OPERATE, How many safety devices etc etc. It boils down to this CUSTOMER SERVICE, INSTALL , AND TRUST. YOU MUST TRUST THE COMPANY THAT YOU GO WITH. PMC.IS A CLASS ACT. CAPT.JAMES COOK U.S.N RETIRED. I'LL EVEN GIVE YOU MY EMAIL ADDRESS [email protected] Less

Great service, from initial sales call to showroom viewing to final (fast) installation. We upgraded our choice after the showroom visit and are very happy with the Bruno stair chair equipment and performance. Can easily recommend PMC to anyone in need of a stair climber for better mobility. Less

From the very first meeting with Chris who came to our home to give us a quote and follow up, to the scheduling and installment, every single person I encountered was fabulous and professional. The installment went flawlessly and the clean up was amazing, in fact it was perfection! I can't say enough good things about this company other than it is incredible and first-rate. The quality of the product is superior! I feel the money we spent on the stair lift was well worth it. I would highly recommend them to anyone with limited mobility needs. Less

We've had our lift for over 6 yrs and we've had no problems with the product . Great product ! Customer service is awesome very friendly . We've had our lift services twice the technicians are prompted and friendly . Great experience all around I highly recommend them ! Less

Excellent company with wonderful staff who met all my expectations. The Bruno stair lift is incredible and has given my husband so much mobility up & down the stairs. Enthusiastically recommend Pacific Mobility Center from the salesman Chris to the installers...all excellent! Less

Brian and Phil from Pacific Mobility arrived promptly on time and had the chair lift installation completed in about three hours. Both of them were friendly and courteous and they cleaned up after themselves when the installation was complete. They explained the operation, etc. to my wife, but didn't have an owner's manual with them. They promised to mail it. Less

This was one of the fastest, easiest and best installations of a product I have ever had put in my home. I called Chris (salesman, great guy) on a Thursday morning, he came out the same day, I approved the installation on Saturday, Brian (owner son, good to keep it in the family)had the chair installed by Monday afternoon. NOW tell me that isn't GREAT SERVICE! Brian did a beautiful installation. Explained all the features in depth and had the Queen happy with every aspect of the unit. BRAVO, gentlemen...Great product and an excellent company to do business with...Ann and Bob Less

put my chair lift in last summer, and I truly could not still be living here if I hadn't. It is absolutely fabulous!! If anyone ever needs convincing, have them call me. Thank you, Less

We are totally satisfied with our purchase of a Bruno stairlift at Pacific Mobility. They have a great product and a great group of people. Everything went very smooth, from the buy to the installation. Hats off to the installation team who were highly efficient and professional. The stailift is working well and quiet. Less

Great product and great service. Gary came out and provided recommendations on which stairlift we should get, and we chose Bruno Elan. Pricing was reasonable at $3300 for straight stairs (we got a quote for close to $10k from Handicare and that took a month just for the quote). Installation was done efficiently by Brian. Gary called a week later to follow up and see if we needed anything. Great service. Stairlift is very quiet and smooth. So far, the intended user has not used it yet, but the motorized-machines crazed pup loved it. Less

We love our stairlift chair we put in for my mom the installation was fast and efficient we are very happy with the services we received from start to finish we ordered it and it was in our house 2 days later we highly reccommened this co Less

Pacific Mobility performed an outstanding job manufacturing and installing the stairlift for our home. All of the people involved were professional, friendly, and extremely helpful. I am very satisfied with the outcome. Less

Stairlift installed and working great. Needed the lift installed quickly, due to health issues, and PMC was able to do it. Professional installers arrived and installed system. Proper tools brought and the workers were careful with the stair steps (marble). Installed and operational in a few hours. The entire process was a good as it good be. Lift is working perfectly. Less

We are very pleased with our new stairlift. My husband uses it several times a day. It is quiet, powerful, and unobtrusive. The salesman and installation staff were all very courteous and professional. We are impressed with this company. Laura and Bob Hammes Less

I got a Bruno stair lift for my father. Anthony did a great job in installing and explaining everything. Thank you Mary -Ann and Chris for making it happen. Less

We have had our "Bruno" for almost a week. We love it. The company from the first phone call to the sales person and then installers were all fantastic. I would diffidently recommend this company. Thanks Pacific Mobility!!! Less

We researched different companies for an electric stairlift. We had our system installed today by Pacific Mobility and are extremely happy with the salesman, installation crew and the office staff. Everything went smoothly from the time we got the estimate to installation. Less

Installation was smooth and professionally done, and it works flawlessly with all the safety features you would want. It is very easy to use. My visually impaired husband can operate it and even take his walker with him up and down the stairs. It's absolutely great. Less

Working with PMC has been a pleasure. Chris Murdoch gave us hope for our very narrow staircase and then his team made it happen after another company had advised it was too tight a space. We are thrilled with the stair lift, the installation was tricky but it works beautifully and we have the safety we were looking for. Less

Mary Anne was a fantastic help in getting a four wheeled scooter for my 97 yr old dad in the San Diego area. Pacific Mobility provides a wonderful service for us who live cross country from our older parents who are beginning to need motorized assistance. My dad got his scooter the day after I ordered it. The set up guy was SO helpful with my dad. My brother, dad, and I could not be happier with our Pacific Mobility experience. I can't recommend them enough for their excellent and compassionate service. Less

I'm very pleased with my chair lift. Jeff answered all my questions and more. The installation was done quickly leaving behind no mess. I highly recommend Pacific Mobility Center to anyone looking for a chair lift. I found them to be courteous, efficient and very helpful. Less

We had a great experience with Pacific Mobility. Helpful, caring staff listened to our needs and provided several options with complete explanations of each option. Trustworthy and answered all our questions. Strongest recommendation if you need a stair lift or just information. Less

I have now completed two fairly major transactions with Pacific Mobility Center and couldn't be more satisfied. The first installation included two Bruno seats and a Bruno Curbsider lift for our RAM 1500 truck. The second installation was a curved stair lift for our tri-level house. Both installations were completed professionally and as promised. In both cases Jeff and Mary Ann went out of their way to make sure we got what we needed for the long haul. Instead of trying to sell us everything they could, Jeff went out of his way to make sure we got what we really needed and no more. At one point we had a programming issue with one of the Bruno seats and they had Anthony come to our house that afternoon to fix it. Turned out to be a minor problem but without their help we would have been stuck. Pacific Mobility Center is a good company that will put your needs first and deserves your trust and business. Less

Completely satisfied with every aspect of purchasing the Bruno stairlift from Pacific Mobility. Gary the Sales Rep. who came to our home spent a lot of time going over everything and all our options & without any high pressure. He was very knowledgeable about the products & with his help, he made it easy to decide which product was right for us. The lift was installed just a couple of days later by the nicest young man who was also the owner's son. He was such a hard worker & It was up and running in less than 3 hours. That evening one of the chairs started beeping so the next morning I called the office and that same afternoon someone came out and adjusted something and now it's working perfectly & we have had no problems since. Very impressed with their quick response to our problem. Very good company to work with and would recommend them to everyone. So happy with our new Bruno stairlift. It's a high quality product and runs so smooth and very quiet. Most of all, it's much safer for my husband than walking up & down the stairs. Also, it's very easy for my husband to use and he can operate safely even when I'm away from home making him feel more in control again. This has made his quality of life so much better. Wish we had done it sooner but glad it's done now. Many thanks to Pacific Mobility for their fine job and dedication to service & quality. Less

They were great courteous and on time installation went without a hitch looks great love it my ramp is never been like this I've always wanted one only complaint was that they destroyed my doorbell button no worries though they're cheap Less

I recently used Pacific Mobility when I purchased a ceiling lift for my home. Jeff was extremely helpful in every aspect, from determining which device, sling, placement, etc. was best, to following up afterwards with a wonderful in-service to help us use it safely and with ease. His knowledge of the products was outstanding, and helped us get exactly what we needed. I have used other medical equipment companies for past needs, and have not had this kind of exceptional experience. Less

They did a great job from start to finish! I would highly recommend them to anyone. Starting with the salesman right down to the installers. My husband needed this stair lift because of his COPD. I'am very pleased with this company. B. Lonnevik Less

Jeff was easy to work with and the stair lift works great. My husband can't climb the stairs so it was needed ASAP. I would highly recommend this business. Less

Pacific Mobility is the best place to solve your mobility needs. My project was to provide a safe method for my Mother 90 1/2 years old to enter and leave her mobile home without climbing up and down steps. So I called Jeff at Pacific Mobility Center to help design and modify an existing deck to accommodate a power lift system installation. Jeff and his deck construction team did an OUTSTANDING Job keeping me informed as to schedule and delivery dates. The dedication of Eric and his wife (Construction team) who modified the existing deck to accommodate a wheel chair was outstanding. Eric and his wife did not leave until the job was completed that evening. Then Jeff sent his lift installation team the next day to complete the power lift installation. What a great installation team. Just wanted to say THANK YOU to all for doing such a professional installation at my Mother's mobile home. Less

Top Notch. Hands down the BEST. My fathers wife fractured her hip a couple of weeks ago. Her mobility and ability to get up their stairs in the future were in serious doubt. I called Pacific Mobility I spoke to Mary Ann, and describe to her my father situation . Within minutes she was on the phone with my Dad to get the needed information and to set-up a appointment. They had someone at the house that day to take measurement and get the ball rolling. I need to mention my Father lives in Harbor City, so this makes their service even more remarkable. The chair lift unit is now installed. The installers were professional on time and did a fantastic job. Great Job Pacific Mobility and thanks so much for the great service to my Dad and Shirley. Sincerely, Bob Ericsson Less

This local company did a great job for us. Their stairlift ann wheelchair ramps are the best price we could find. Their staff is so nice, we just love working with them. Give this family owned business a call. Less

We finally decided to install a stairlift to get our 17 year old, 80 pound disabled daughter up and down the stairs safely. I knew it would be a custom job since we have a curved staircase. After doing many hours of research on several different stairlift manufacturers and installers, I choose Pacific Mobility Center in San Marcos to install a Bruno lift even though they were quite a distance away from us. Jeff, the owner returned my first inquiry call right away, and he was my primary contact through the whole job. He was very pleasant, professional and knew what we needed. He came out to give me a quote, spent ample time with us answering questions and his quote turned out to be the lowest quote from the beginning. I got quotes from other companies that were significantly higher. I appreciated that he gave me his best quote from the beginning. It is a family owned company, and the job went smoothly from beginning to end with no problems. We have not had a single problem with the lift, and it runs very smoothly and quietly. We would definitely use them again for other needs. . Less

Hands down the best place in San Diego to get your mobility needs! I had hand controls installed in my car last week and they exceeded my expectations! Mary Ann made sure they had everything they needed to get the job done and her tech Luiz did a superb job in getting everything installed professionally and secure. I spent the whole day there with them as they worked on my car, and while I was there, I witnessed extreme professionalism and great customer service. Both on the phone and with the customers who walked in were satisfied. Bottom line is this is your one stop shop to get what you need for disability/mobility products! Less

Great Company! On time with delivery and installation. Professional, caring, polite. Cleaned up after installing stair lift. Explained the use and care of the equipment in detail and answered every question. Real pleasure to deal with this company. Less

My wife had foot surgery and found herself in need of a walker, the crutches were just not working for her. I went to Pacific Mobility to check out the options. Jeff showed me a "Leg Caddy", a wheeled scooter affair. We tried it out and it was a wonderful thing allowing my wife much improved mobility. Friendly family run operation, with considerable knowledge of their products. I recommend them with 5 stars! Less

We had a Bruno stair lift installed just before Christmas 2013. It works extremely well and has been a life saver. Before choosing Pacific Mobility Center, we contacted three companies: The first was clearly going to rip us off. Then we got estimates from PMC and one other company. PMC's price was hundreds of dollars lower than the other's, AND we felt much more confident about Jeff's understanding of the situation and his experience. So glad we went with our instincts (and the better estimate!). Less

I found myself disabled far before I ever expected it. I went through ALL the stages of denial, misplaced pride, and ego. I complained, moaned, cried but I REFUSED any type of assistance from my wife. I refused to use a walker or wheelchair she got me. I bought kayaks and motorcycles since I just KNEW the doctors had to be wrong. I was strong as a mule, twice as stubborn, an athlete and would NOT be some "cripple".... Well all that went horribly wrong and landed me with sudden paralysis that left me without the use of my left leg with my right failing. I am now facing a series of new spinal surgeries I may never even survive. I went online and found my local dealers of mobility equipment since my wife thought MAYBE some small measure of the now extreme depression may subside if I could only get out of this house for even a few minutes a day. I first went to the closest dealer here in Oceanside even though I read online HORROR stories about that business. Even read them here at Yelp. Went anyway, and soon understood why the horror stories. I also checked online with the BBB for not only local but all ONLINE sellers of Mobility equipment. Several discoveries occurred then. The strangest was that the biggest seller online had lost their A rating with the BBB, and the one who did still have it still had a few complaints that they attempted to resolve. I was surprised to find 1 and ONLY 1 seller who was rated A+ by the BBB AND not have a single complaint even though they had been in business longer than anyone I found! And the great news was it was my local dealer, Pacific Mobility Center in San Marcos. Never would have guessed it. Not with MY luck! So I grab the wife and off we go to visit the store. Unlike the Oceanside company we visited that was dirty, had old, crashed and trashed looking equipment for sale, THIS store was pristine CLEAN, modern and looked like a hospital setting. I whispered to the wife that we may as well go home since there was NO way I was going to pay THIS place's high prices! We met Mary Ann Conner who began helping us and giving us guidance with NO pressure, She had a genuine compassion and understanding of what I was going through and honest desire to help me to get what would best suit me. We were talking when her husband Jeff Conner came in. He began also helping me and to my further surprise began explaining why after all I had told him about what I was looking for, I should NOT buy the over $4000.00 mobility scooter I had my heart set on. My wife kept looking at him kinda "weird like" and as I was about to ask her WHAT was going on (smile). She asked him if he had gone to such & such a school as a child. Sure enough, they had grown up together right here in Carlsbad. So I had now discovered a CLEAN, MODERN store with the best ratings anywhere, a super selection of mobility scooters to pick from and a guy I could trust. Too bad their prices were going to be a rip off right. Well I asked the million dollar question, and that was "how much is that scooter in the window" and was ready to say a very polite thanks but I will think about it and get back to you, and then buy online. The last and one of my nicest surprises is when he explained they sell for the LOWEST prices allowed as everyone else does in the online "discount" store. The difference as I see it anyway is this. By buying from Pacific Mobility Center in San Marcos I get a TON of added value. 1-Price as cheap as anywhere else 2-The NICEST store and NICEST family you will EVER meet and this is a family owned & operated business. 3-THEY do the assembly and even deliver it to and INSIDE my home at NO charge 4-They even saved me State Sales tax by informing me to get a doctor prescription! I did and that saved me hundreds of dollars....nobody ELSE brought that up in all my shopping 5-Pacific Mobility Center has been around since 1986. Who ELSE has that record????? I could go on but now, thanks to these people I now consider part of my very OWN family, I am going to take my new Pride Mobility Scooter out for yet another spin. Nobody asked me to write this review. I wrote this because this company is far more than just a "company". They have restored just a little part of my soul that had died. At first I thought I would feel humiliated to be seen on one of these things in public....ME, ME be seen on one of THESE? Well that all evaporated after my first 6 mile ride and never even entered my brain in any of my many other rides the past weeks. They convinced me to buy the exactly correct scooter for my needs instead of upselling me, they actually DOWN sold me:-) They will be there when I need service. I will never go anywhere else for my needs and wish everyone could discover this great family that would become THEIR family if they had the chance. And let me add a special thanks to son Brian Conner who helped us day after Christmas! Mike Cartwright In Oceanside California Less

I purchased a Bruno Stair Lift from Pacific Mobility Center and have been so happy I did. I had to take care of my mother with dementia and I was constantly going up and down stairs. I need to have knee replacements but could not get them while I was a caregiver. I got the Stair lift and it is wonderful. Jeff and Maryanne are both wonderful and honest. The installers did great work and installed it in a few hours. This has saved my knees and allowed me to keep walking. I have had no trouble with it. I recently had company and they were all glad they could ride the chair instead of constantly climb the stairs. I would recommend Pacific Mobility Center to every one. You could not ask for a better company Less

We just had stairlift installed by Pacific Mobility and they were fantastic. As stated in the other reviews, Jeff and Mary Ann were a pleasure to deal with. Jeff arrived to measure right on time, which was no easy trick coming up the 405 from San Diego to Cypress. He explained everything for us. The chair delivery was a little late because of problems at the Bruno plant but Mary Ann stayed on top of it and kept us informed right to the moment everything arrived at the loading docks. The technicians who did the installation were very professional. We couldn't be more pleased. Bruno makes a good chair and Pacific Mobility is the place to get it. Less

Talk about going above and beyond customer service wise.These people are all great from start to finish. You cannot find a better shopping experience for your mobility needs. I cannot recommend them highly enough. Less

My entire experience with Pacific Mobility was 5 stars. Maryanne is an absolute gem - she and Jeff are so kind and warm and patient. They had an amazing price and top notch service. I am so thrilled I bought my mobility scooter from Pacific Mobility. I am a customer for life! Less

I just finished helping my 94 year old grandfather install a stair lift in his house. Reviews and community consensus for businesses that target this generation are very important! It is very easy to take advantage of the elderly, and since they are usually not computer savvy - they do not go to the internet with their experience. I contacted several companies to help install the stair lift in his house. He would have just gone with the first one in the phone book, like the "good old days." None of the contractors in this area had/have a significant number of online reviews so I had to go with my gut. Pacific Mobility Center was not the cheapest option (usually a sign of poor quality) and they were not available to install the lift as quickly as some of the other contractors (only by a few days), but I like their honesty. I dealt with the owner on the phone and she was very honest about what was involved, which lift my grandfather actually needed for his height and weight, and what the real, no bs cost would be. When the install day came I dealt with two installers, Brian and Anthony, both of them were nice and conversational with my grandfather. All of the on-site workers were professional. They did not not leave a mess and the product came as promised. Everyone we worked with was very patient and knew their product. We ended up going with a Bruno stair lift. Since being first installed there have been a few adjustments required. Pacific Mobility Center was prompt about coming on-site and making the adjustments. Less

Pacific Mobility Center recently installed two chair lifts in our home. We are extremely pleased with all aspects of the transaction. Sample chairs were available to demonstrate their use. Accessories were shown with no pressure to buy. Prices and terms for payment were clearly presented. It was a pleasure to have the two-man installation team in our home. They were courteous professionals and highly skilled in the installation of these complex systems. Their clean-up of the work area was complete with nothing left for my wife and I to do. The chair-lifts are performing as expected. We have no reservations recommending Pacific Mobility Center to solve mobility problems. Less

We wanted to get a stair lift for our house. We got a recommendation for Pacific Mobility from a friend. Jeff Conner, one of the owners, came to our house in Penasquitos, showed us films and explained different kinds and prices for lifts. After we decided on the kind we wanted two men came to our house and installed the lift in less than two hours. They were friendly, respectful and explained to us exactly how to use the lift. I would recommend Pacific Mobility to anyone who needs mobility help. Dorothy K. Less