They like taking your money but don't wanna pick up the trash 4 place to stop up on my mountain and they skip mine everytime I call they will get it next week then they drive right on by

I was in the hospital for 2 weeks and they did not get my trash. The following two weeks I set my trash out, they still failed to pick up my trash. I have now gone a total of 4 weeks not having my trash picked up. I would not recommend using MSW. They are too expensive and their work ethic is pitiful.

I have weekly service with this company. Too many times, the driver goes right past my house and never stops. I pay for WEEKLY pick up. Why isn’t my trash picked up when I put it in the bin?! If I was late paying my bill, I’d have a late fee and/or no service. There are no repercussions when I pay my bill and get no service. If you have a choice, I suggest you use a different company.

It is INSANE that this company comes into a residential area where there is very little distance from people's bedroom window and the street at anywhere between 4:45 A.M. and 6:45 A.M. and WAKES people up. ESPECIALLY when instead of pulling to the closest house (ours) they are at ANYWAY and get the trash, they back the truck up with that loud beeper going the entire time to our neighbors houses ... More

It is INSANE that this company comes into a residential area where there is very little distance from people's bedroom window and the street at anywhere between 4:45 A.M. and 6:45 A.M. and WAKES people up. ESPECIALLY when instead of pulling to the closest house (ours) they are at ANYWAY and get the trash, they back the truck up with that loud beeper going the entire time to our neighbors houses and then they pull down to our house, that they were just at, to get our trash and then the truck backs up AGAIN with the loud beeper going off so there is NO WAY TO GO BACK to sleep. OMG just go ahead and pick up our trash and then back up to the other houses and then leave. Less

MSW has been so helpful, efficient and timely with our requests for numerous large item pickup. And you get two large additional items per month.

Very satisfied with MSW, always on time, professional and helpful office staff, and the collectors go the extra step to collect everything. It is important for the customer to follow the directions of the process for appliance and furniture pickup, be considerate. Thanks!

On hold to update auto payment info and then directed to leave message and I’ll get a callback. It would have been nice to do this update on a web page. Would have been a lot easier and quicker. Lousy customer service.

Always prompt and professional. Customer service is awesome

MSW bought out another small company that didn’t have computers quality, dependable service and great customer service. Where we live. In a Rural County not a City. With that being said, I myself and many others on their routes are 💯 blessed to have them. Example : Always runs on time, don’t leave a mess laying around. ( except if something beyond their control, animals getting in bags) don’t ... More

MSW bought out another small company that didn’t have computers quality, dependable service and great customer service. Where we live. In a Rural County not a City. With that being said, I myself and many others on their routes are 💯 blessed to have them. Example : Always runs on time, don’t leave a mess laying around. ( except if something beyond their control, animals getting in bags) don’t expect them to clean that mess up. 🤦‍♀️ They send messages out in mail and on Facebook if there is something you need to know. They do a wonderful job for us. Less

When you pay for a service, you expect the service to be consistent. I don't want excuses; I just want the trash removed.

Always billing me for previous month! I pay early as soon as bill comes! Im going to call public service commissioner! Fed up with excuses they give!!

Ordered a small rolloff dumpster for a home project a few weeks ago. A SUPER courteous driver dropped it off in the perfect spot in our driveway--it took about 5 minutes. We loaded up the rolloff dumpster with construction waste and all kinds of stuff we didn't want anymore, then called our contact Brad to schedule a pickup. The next morning, the same awesome driver was there to load up the dump... More

Ordered a small rolloff dumpster for a home project a few weeks ago. A SUPER courteous driver dropped it off in the perfect spot in our driveway--it took about 5 minutes. We loaded up the rolloff dumpster with construction waste and all kinds of stuff we didn't want anymore, then called our contact Brad to schedule a pickup. The next morning, the same awesome driver was there to load up the dumpster and haul it away. Probably the easiest experience getting rid of a large amount of trash as I've ever had. If you have a business, construction company, or even if you're just looking for a responsive waste management service that actually SHOWS UP and DOES WHAT THEY SAY... ...I highly recommend you try Mountain State Waste! Less

We've had several issues over the past year. It started with only the top bag in our trashcan being taken. Now they just don't run. We've gone as long as 2 weeks with no pickup. We have to double bag everything in hopes of keeping the birds and such out. This is getting ridiculous. Not to mention the price increase. Something needs to gives....... We shouldn't have to call every other week some... More

We've had several issues over the past year. It started with only the top bag in our trashcan being taken. Now they just don't run. We've gone as long as 2 weeks with no pickup. We have to double bag everything in hopes of keeping the birds and such out. This is getting ridiculous. Not to mention the price increase. Something needs to gives....... We shouldn't have to call every other week sometimes twice trying to figure things out. Less

They did such a good job at picking up my old furniture and kept in contact with me. Thank You. Natasha

Worse trash company ever!!!Wont even pick up all the trash that we put out just because one bag is a little heavy they always leave it😡😡Need to hire real men that can pick up a bag that is a little heavy I am a woman and can pick up the heavy bag

No one has picked my trash up in two weeks. I’ve left it out by the road and it still hasn’t been picked up

I unfortunately witnessed our men at work on their route slinging trash into the truck. This wouldn't be an issue if all the trash had made it into the truck. At almost every house, there was debris left on the road. It just tells me that the public isn't all to blame for the litter piling up around us, it's those within the workforce that are supposed to help us in preventing more of it. It's di... More

I unfortunately witnessed our men at work on their route slinging trash into the truck. This wouldn't be an issue if all the trash had made it into the truck. At almost every house, there was debris left on the road. It just tells me that the public isn't all to blame for the litter piling up around us, it's those within the workforce that are supposed to help us in preventing more of it. It's disappointing. Less

Agent was friendly and helpful. Response to my questuons was accurate and very fast. New customer but so far I am very happy.

This is by far the best trash removal company in our area. They are quick to reply with answers and easy to schedule special pick ups. Especially love the recycle option.

I have a question regarding my commercial invoice I have called and left messages for the last 3 days, I have yet to receive a call back. I pay my bill quarterly. I should have a 0 balance some how I have a an extra pick up fee from January that I did not call for. Could someone PLEASE call me back. Thank you

good service, no complaints

This company is a joke. It's sad there isn't an alternative. Maybe they will do their bulk pickup that was scheduled two weeks ago, in the next month.

Worst customer service ever! On a scale of 1-10 a -2

Thank you MSW workers for getting my trash and my neighbors today. I read the post wrong and thought they were picking up Saturday and when they pulled up today they went and got both of ours. That was above and beyond good service 😉

Originally, I signed up with Cummings, then MSW bought them. My bill went from 18.25 a month to 20.40, despite being told it would not change. I called and told them I would be switching, the lady was rude and said “that’s not a bad price , that’s what it’s gonna be”.

This place doesn’t stand behind their word and they do not pick up trash weekly. They pick mine up about 50% of the time. They obviously want their money but you will be calling every other week to complain about your trash just sitting at the end of the driveway. **Update** was blocked on their Facebook page because I called them out for never picking up trash. Not only do they not pickup your ... More

This place doesn’t stand behind their word and they do not pick up trash weekly. They pick mine up about 50% of the time. They obviously want their money but you will be calling every other week to complain about your trash just sitting at the end of the driveway. **Update** was blocked on their Facebook page because I called them out for never picking up trash. Not only do they not pickup your trash but they will delete and block you when you let people know how terrible they are. 😂😂😂 Apparently children run this company. Less

I canceled service after only being picked up about 6 times in 12 weeks. They didn't even ask me why I was canceling, she just snickered. Very unprofessional pickup and "customer service", if you want to call it that. The other trash service that's offered in our are is usually better than Mountain State Waste, but am now having issues with them not picking up. There's a $30 credit on my account... More

I canceled service after only being picked up about 6 times in 12 weeks. They didn't even ask me why I was canceling, she just snickered. Very unprofessional pickup and "customer service", if you want to call it that. The other trash service that's offered in our are is usually better than Mountain State Waste, but am now having issues with them not picking up. There's a $30 credit on my account so it has nothing to do with the bill not being paid. Steer clear of MSW. If you can get another service, you should. Less

Reliability. We have not had our garbage picked up for over a month and will not return calls.

Everyone at MSW is very friendly and helpful. Couldn't ask for a better group of people. We never have any problems. Y'all are awesome. 🙂🙂🙂🙂🙂

Trash always picked up on scheduled day, very friendly and helpful employees.

My mother-in-law lives on a private drive off of County Road 35/Davidson Hill in Chesapeake, OH. Sometimes the trash is picked up, most times it is not. The trash has not been picked up the past two weeks, and when you live in the country, it doesn't take long for animals to drag it all over the neighborhood! The trash container is right next to the blacktop, very easy to reach, and there is n... More

My mother-in-law lives on a private drive off of County Road 35/Davidson Hill in Chesapeake, OH. Sometimes the trash is picked up, most times it is not. The trash has not been picked up the past two weeks, and when you live in the country, it doesn't take long for animals to drag it all over the neighborhood! The trash container is right next to the blacktop, very easy to reach, and there is no excuse for not doing the job you have been paid for. She is ready to contract a new company, but she has already paid for the next three months and says she won't be able to get her money back. She is 81 years old and can't go gather trash every week!!!! Less

To those needing another choice

I want to give a big thank you to these two gentleman and MSW for coming to my rescue and taking the broken garbage bin full of garbage away for me, the pic doesn’t do justice it was a hard job.. Thanks guys I really appreciate it 👋

Doesn't want to pick up trash but wants the money

Horrible service. Not sure how much bill will be and they won’t even pickup trash as agreed upon!!

My bill is paid up and yet they havent picked up my garbage in 2 weeks. I now have animals getting into my garbage and it's making a huge mess. I don't think there is another garbage company I can switch to either. Highly unhappy with mountain state waste right now.

I have a new appreciation for my trash men. they have surprised me a few times when I have had to put a few more bags out than normal and even more than a few. They have taken my bags each time. Ty for making cleaning out kids rooms easier.

Great service, great Driver

service has always been fine. very little if any mess and cans are put back in yard so they stay out of roadway. thank you employees

Just wanted to give a thanks to a great company an a great group of guys to work for. Thanks for a great time Saturday at the company picnic we really enjoyed our time at Stone Wall resort with everyone from Mountain State Waste. Thanks for the opportunity to be a part of this growing company.

Boss in garage treats ppl unfair and is disrespectful.Fires employees without a good reason ! And they fire employees that ACTUALLY do their job good and worked hard at it.

They have been very professional in every dealing. I did receive the wrong schedule for recycling last year, but they did send someone to get my recycling once we figured out what happened. I don't think they've ever missed a refuse pickup, and they will also pick up large items. Much, much better service than what I dealt with when I lived in Charleston between the office staff and actual pic... More

They have been very professional in every dealing. I did receive the wrong schedule for recycling last year, but they did send someone to get my recycling once we figured out what happened. I don't think they've ever missed a refuse pickup, and they will also pick up large items. Much, much better service than what I dealt with when I lived in Charleston between the office staff and actual pickup. I also like supporting a local company instead of a national one where I can't speak to someone who has sense. Less

Poor service,incompetent drivers. Required at least 2 times a month to call because my trash doesnt get picked up

I just spent 20 minutes collecting all of my groceries that were thrown all over my car... b/c your driver was coming at me HEAD ON in MY LANE. I had to slam my brakes and run myself off of the side of the road, almost into the ditch to avoid being hit dead on. THIS IS UNACCEPTABLE!

How about actually paying your employees what they deserve. You have a service technician that his job plus everyone else's and works more over time just to keep your trucks running and on the road !! promised raise over and over and hasn't even been given that either . So how about actually doing something about it .

Nice people - Lois is always nice -no one to date though ......... :(

Great Staff

This is the most disgusting service for the handicap or disabled. The mayor of Wayne needs to look at this company!!!

Extremely dependable and thorough.

They dropped my service area and did not tell me about it.

Drives refuses to pick up my trash. I have been fighting this battle for months, I have been called a liar, I have taken pictures proving my trash was out the night. I finally gave up and they called and reassured me that my trash would be picked up and it wasn't

I live in the French Creek area and I had a lot of garbage this time and the animals had some tore out of the bags. well the guys took the extra couple of minutes it took and picked up all of it... that was very nice of those two guys and I just wanted to say how much I appreciated it. thank you guys

They haven’t pick out trash up for two weeks and called them and said they dropped our route they didn’t send us a letter or nothing last month saying in oct they be dropping us

I've only been a customer for a short time, but no problems thus far.

Actually looking to switch companies if at all possible. MSW limits the number of bags they will take a week as of the last month. We have had more bags before and never had a problem until a month ago. No where on their website does it say there is a quantity amount. I understand the heavy bag policy but for as much as we pay a month the number of bags (all fitting in the can)shouldn’t be an iss... More

Actually looking to switch companies if at all possible. MSW limits the number of bags they will take a week as of the last month. We have had more bags before and never had a problem until a month ago. No where on their website does it say there is a quantity amount. I understand the heavy bag policy but for as much as we pay a month the number of bags (all fitting in the can)shouldn’t be an issue. Less

We have a had so many problems with this company and their personel. It's a constant battle to get the dumpster emptied once a week. They argue with us that it was dumped when it wasn't. It's hard enough starting a small business, but even harder when other businesses dont do their job that you pay for.

I would give less than one star if I could. After 6 phone calls and 1 in-person visit, Mountain State Waste STILL will not pick up the trash every week. They will pick up one week then miss a week or two, then after a phon call will pick up again. We have paid IN ADVANCE, never missing a payment. If there was another option, we would take it.

My person experience with this company has been unprofessional on a whole new level. I am required to call them weekly after the refuse to pick up our trash. After months of doing so, a "supervisor" calls me and tells me he suggest we cancel service due to them not being able to pick up our trash. I can't even wrap my head around this.

MWS provides excellent service and courteous drivers. I've never experienced a lapse of service or had any difficulties with them. Their drivers always put the trash bins back where they belong and put the lids on them. Definitely recommend MSW.

Excellent service and courteous drivers. I've never experienced a service lapse or had any issues with MSW. Their drivers always leave the garbage bins back where they belong and place the lids back on them. Definitely recommend MSW.

One week they pick up on normal day Thursday. Next week it may be Thursday could be Friday. It's a guessing game. I highly recommend finding another service. I am sick and tired of taking trash out and they never show up

Yes I do recommend Mountain State Waste. verry nice people and you can depend on them!!!!

Best Garbage service ever, Very Dependable, Friendly Workers & Good People!

great service, friendly drivers

Mountain state waste is opting me off every year they say some months are not paid for wen I directly hand every reciep for every month !!!! If any one else has this problem please contact the better business bureau...this has to stop

They are reliable had working people that get out in the snow and rain and pick our trash up and have never missed a day I want to say thank you for your service

Called for large item pick up—very pleased with service!! �

I live on a dead end road so I get at least a brief reminder if I was forgetful the night before. Even if the driver gets frustrated with picking up my trash on the second pass he doesn't make it apparent to me. Rates are fair and I can bank on a trash pickup every time (as long as I remember to set it out).

Service sucks. They take our trash one week and skip it the next time or only take part of it. Too lazy to pick up any trash that falls on the ground and never puts the lids back on.

Great service. Love the fact if I need to get rid of large items I just have to call and tell them

We have had two other companies over 12 years and MSW is by far the best for reliability, helpfulness and price.

They pick up our trash every other week if we are lucky! we called for a bulk pick up carried it out there early in the morning so it didn't get wet to make it easier on them get home from work and it's still here now I have to carry it all back in the house wish I would never have switched and that's really saying something

Terrible customer service, our town was recently "forced" to sign up for their service, without our consent. We asked to speak to someone about this and were hung up on without any explanation. After calling back and asking for a supervisor, she refused to transfer the call to a supervisor or anyone else but her. She said the billing depart is closed. I called at 2pm on a business day and supervi... More

Terrible customer service, our town was recently "forced" to sign up for their service, without our consent. We asked to speak to someone about this and were hung up on without any explanation. After calling back and asking for a supervisor, she refused to transfer the call to a supervisor or anyone else but her. She said the billing depart is closed. I called at 2pm on a business day and supervisor was not present. Horrible customer service, your representatives should not yell or talk over customers or "future customers". Less

We just used a MSW roll-off to clean out our garage. Can't believe how fast they were able to deliver and pick up after calling. Great service!!!

MSW offers the best waste service in Lincoln county! Couldn't be more pleased with my service !

Sevice is great. They are on time and rates are good. They don't leave behind trash to scatter on the road and dont throw down your lids.

Very pleased MSW services. Very professional company and have always been on time.

Very satisfied with the service so far. Price is great too. Very dependable and never late with pickup.