Awful service how does these companies get away with robbery my trash has been pickup twice since November 2024 it's almost May for two plus year we be fighting with mountain state been sending a sticker for 8 months... More

Awful service how does these companies get away with robbery my trash has been pickup twice since November 2024 it's almost May for two plus year we be fighting with mountain state been sending a sticker for 8 months Less

The new cans are difficult to maneuver by this old woman. The supervisor is/was condescending. Enter Melissa, the reason for this review. She treated me like a human being, and was very kind and professional. She’s a HERO!! The big can will disappear today!! Finally!! It’s gone! Thanks to Melissa!!... More

The new cans are difficult to maneuver by this old woman. The supervisor is/was condescending. Enter Melissa, the reason for this review. She treated me like a human being, and was very kind and professional. She’s a HERO!! The big can will disappear today!! Finally!! It’s gone! Thanks to Melissa!! Less

Poor office staff . it takes one year to get a account set up and it still is not over as of today

I've had problems with Mountain State waste since January of 2025. I have an autistic child that has sensory issues. There is a dumpster and behind my house on Bank Street of Glenville West Virginia. Wednesday morning we woke up to the trash lady shaking the dumpster profusely. As my son was in a meltdown she decides that she is going to urinate beside the truck. I then proceeded to open the doo... More

I've had problems with Mountain State waste since January of 2025. I have an autistic child that has sensory issues. There is a dumpster and behind my house on Bank Street of Glenville West Virginia. Wednesday morning we woke up to the trash lady shaking the dumpster profusely. As my son was in a meltdown she decides that she is going to urinate beside the truck. I then proceeded to open the door and tell her that she could not do that. She then proceeded to yell at me get back in her truck and leave. I have called the company many times even spoke with JP Phillips the manager. And he still hasn't taken care of the problem. Ever since I've called and complained about it the trash lady now literally shakes the dumpster profusely in retaliation for me calling to complain. There are tools on the side of the trash truck that you use for a reason. My personal opinion she should have been fired. I'm at my wit's end. My autistic child should have never witnessed this happened and on top of that with a sensory issues I now have to take him to his grandparents house every Tuesday night which is ridiculous. Less

Had them since January trash was only picked up only once on time. Messages every week about pick ups. Was told they would get to it the next day and then that day would come and no pick up. Kept telling me we will fix this but only one time that’s it.... More

Had them since January trash was only picked up only once on time. Messages every week about pick ups. Was told they would get to it the next day and then that day would come and no pick up. Kept telling me we will fix this but only one time that’s it. Less

I really wish I could give ZERO stars. This company has skipped my house week after week. Two weeks in a row and the the forth week in that month, again two weeks later and refused me a refund for a full month because they weren't consecutive. Another 3 months later and they do the exact same thing. Altogether missed 6 or 7 weeks. I only reported 5. They still refused me a refund for a month of s... More

I really wish I could give ZERO stars. This company has skipped my house week after week. Two weeks in a row and the the forth week in that month, again two weeks later and refused me a refund for a full month because they weren't consecutive. Another 3 months later and they do the exact same thing. Altogether missed 6 or 7 weeks. I only reported 5. They still refused me a refund for a month of service. They've wasted so much of my time and am wasting more right now because I feel obligated to warn other people about them. They've been so rude the whole time. Please go else where if possible. Less

Terrible service. They have missed multiple pick ups last couple years and their answer is we can’t keep employees. Yet they have increased prices every year and charged fuel fees. They just double up next week which means you pull trash out then back and animals usually get into it then they still charge you for the week of service they didn’t provide. Would switch but only company we have to c... More

Terrible service. They have missed multiple pick ups last couple years and their answer is we can’t keep employees. Yet they have increased prices every year and charged fuel fees. They just double up next week which means you pull trash out then back and animals usually get into it then they still charge you for the week of service they didn’t provide. Would switch but only company we have to choose. Hands down worst trash place and customer service won’t even answer emails to explain why they’re charging you for services they’re not doing. If you can’t pick up that day then sometime that same week you don’t get to charge for a whole month of service but come once a month. Just called to speak to them about missing pick ups multiple times while charging more. Rebecca was very rude. She’s the customer service manager. Wouldn’t let me speak to her boss. Multiple pick ups missed saying we only have to come once a month but only allow two stickers for cans. Trash builds up and I have to dispose of myself. Saying they will not refund even tho no service was provided! Yet bill increase regularly. Also tried to discuss all the reviews stating same problems and was rude about it. Terrible service!!!! Will be looking elsewhere for service. If you don’t service that week there shouldn’t be a charge. That means you saved on fuel and paying employees that week for not providing service so you pocket all of it especially when u implement a fuel charge! Yet your still charging whole price. Less

Wow, where to begin. So we have had some bad weather, that's for sure. I just don't think we've had skip the hyres drive route 5 weeks in a row bad. From being lied to all last week, about them coming out THAT DAY! to being told that even though we pay nearly $100/3 months, that the last 5 missed pick ups only equate to about 8 dollars of our bill.....sorry but I'm not fronting your fuel surcharg... More

Wow, where to begin. So we have had some bad weather, that's for sure. I just don't think we've had skip the hyres drive route 5 weeks in a row bad. From being lied to all last week, about them coming out THAT DAY! to being told that even though we pay nearly $100/3 months, that the last 5 missed pick ups only equate to about 8 dollars of our bill.....sorry but I'm not fronting your fuel surcharges for trucks that never came to my house. At this point the French creek community would be better off creating their own waste removal company. Less

No trash service in 4 weeks. Won’t respond to facebook messages even when they say that’s the preferred communication route.

Our trash hasn't picked up during the month of January thus far! Our scheduled pickup day is Monday-mornings, they've already ran today on 1/27/25 and still our garbage is beside the road and mailbox where it always has been and still not picked up!... More

Our trash hasn't picked up during the month of January thus far! Our scheduled pickup day is Monday-mornings, they've already ran today on 1/27/25 and still our garbage is beside the road and mailbox where it always has been and still not picked up! Less

no trash service in 5 weeks...

we are paid up in advance till the end of February but it's been a month since they've picked up trash. they refuse to credit people for the lack of services rendered, so they're just stealing from folks. they also require you to put stickers on the bags in order to be picked up but won't just send out stickers with the bill. they want you to call and beg them to mail you some. we have had co... More

we are paid up in advance till the end of February but it's been a month since they've picked up trash. they refuse to credit people for the lack of services rendered, so they're just stealing from folks. they also require you to put stickers on the bags in order to be picked up but won't just send out stickers with the bill. they want you to call and beg them to mail you some. we have had countless issues with them not picking bags up, charging people extra for other people's clearly marked stickered trash, and sending stickers with varying names. on top of that they keep jacking up their prices and they take less bags per week now than they used to. Less

We live on a hill and have mountain state waste as our garbage company. However the last date of our trash bick up was December 23rd so trash had been building up. On Monday January 20th our trash still had yet to be picked up. So now our can is overflowing with a months worth of trash and we are frustrated. We live in the country where coyotes and bobcats make frequent stops at our trash. We are... More

We live on a hill and have mountain state waste as our garbage company. However the last date of our trash bick up was December 23rd so trash had been building up. On Monday January 20th our trash still had yet to be picked up. So now our can is overflowing with a months worth of trash and we are frustrated. We live in the country where coyotes and bobcats make frequent stops at our trash. We are continiously picking up trash. I called MSW multiple times with being proimised the trash would be picked up the next day however it was not. When i asked for a refund for this month i was told that i already paid for it as it was on last months bill i said and it wasnt picked up snd the lady was rude. I called Smallwoods on Wednesday around 3:50 and spoje to Kelsey who was a pleasure to talk to. Kelsey put me on their route for trash pick up on thursday when i got off of work and came home all of the trash was gone besides one bag which was frozen to the ground. I am so happy with Smallwoods and have let our neighbors know that they should choose smallwoods and most of them are planning on switching over as they are fed up with MSW and their BROKEN PROMISES!!! Thank You Smallwoods your service was great and we are thankful for all that you do. Less

I contacted MSW about getting credited or a reimbursement for the trash not being collected, plus we are transporting our trash elsewhere bc we don't have the space to store 3 weeks worth of trash. The response I received was not very professional, "We are unable to offer any credits because we will be collecting all your trash when we get there." It has been 3 weeks now, so when are you coming? ... More

I contacted MSW about getting credited or a reimbursement for the trash not being collected, plus we are transporting our trash elsewhere bc we don't have the space to store 3 weeks worth of trash. The response I received was not very professional, "We are unable to offer any credits because we will be collecting all your trash when we get there." It has been 3 weeks now, so when are you coming? It wasn't today which was our scheduled delay day. Their customer service is the worst I've ever dealt with. I'm not one to complain, but this is getting to be ridiculous. Less

They have not picked up my trash in nearly a month. City trash runs the same roads to get to their customers nearby and mountain state blames the weather. That’s fine and understandable to some degree. However give me a prorated bill minus the month of trash service I didn’t receive. They won’t do that. They want to charge for a month of service I didn’t receive.... More

They have not picked up my trash in nearly a month. City trash runs the same roads to get to their customers nearby and mountain state blames the weather. That’s fine and understandable to some degree. However give me a prorated bill minus the month of trash service I didn’t receive. They won’t do that. They want to charge for a month of service I didn’t receive. Less

No. Trash. Pick. Up. In. 4. Weeks. Win igo. To. Work. Every. Day and. Bill. Is. Played

Customer service line is great, drivers are lazy, unprofessional, leave full trash bags in your bin and constantly leave trash laying around the bin. The only reason this company is currently in business is because they have no competition and are peoples only option.... More

Customer service line is great, drivers are lazy, unprofessional, leave full trash bags in your bin and constantly leave trash laying around the bin. The only reason this company is currently in business is because they have no competition and are peoples only option. Less

MSW has always been great for us. When I call them, the ladies on the phone are always nice and helpful. This last week, there was an understandable delay because of the weather. I didn't have my trash out on the curb and the guys on the truck actually came into the yard to get my trash. You can't beat that. It's a difficult job and they are very good at it.... More

MSW has always been great for us. When I call them, the ladies on the phone are always nice and helpful. This last week, there was an understandable delay because of the weather. I didn't have my trash out on the curb and the guys on the truck actually came into the yard to get my trash. You can't beat that. It's a difficult job and they are very good at it. Less

road have been clear and still haven't picked up our trash going on 4 weeks!!! right off rt19. it's embarrassing. we are going to have to get a class action lawsuit against them to get money credited to folks account. what a shame #theft... More

road have been clear and still haven't picked up our trash going on 4 weeks!!! right off rt19. it's embarrassing. we are going to have to get a class action lawsuit against them to get money credited to folks account. what a shame #theft Less

I'm reluctantly leaving a negative review due to the extremely poor customer service from this trash company. As of 1/17, my trash hasn't been collected since early December. I've been more than understanding with holiday and snow-related delays, but the consistent lies and broken promises from Denise have left me no choice but to cancel my service. I hope this review brings attention to the comp... More

I'm reluctantly leaving a negative review due to the extremely poor customer service from this trash company. As of 1/17, my trash hasn't been collected since early December. I've been more than understanding with holiday and snow-related delays, but the consistent lies and broken promises from Denise have left me no choice but to cancel my service. I hope this review brings attention to the company's unacceptable performance. Less

Our trash hasn't been picked up for 2 weeks. Last week was completely understandable because of weather. This week, there was no excuse but they said it was too bad to service again. The photo they used as an excuse to not come down here, was not even our road! My husband called to ask if we were going to be charged extra for more bags and Dawn was very rude to him and yelled at him and asked if ... More

Our trash hasn't been picked up for 2 weeks. Last week was completely understandable because of weather. This week, there was no excuse but they said it was too bad to service again. The photo they used as an excuse to not come down here, was not even our road! My husband called to ask if we were going to be charged extra for more bags and Dawn was very rude to him and yelled at him and asked if we wanted her to cancel our service. They regularly leave bags in our can (that aren't heavy or over the limit) and I have never complained before but this is unacceptable. She said she was the supervisor and basically nothing could be done about it. Very rude and unprofessional! Less

They have missed my trash for a month and it's same thing pick up Monday then Tuesday well we on Thursday and still nothing what a joke ask to higher up and told no well Donna your not the boss... More

They have missed my trash for a month and it's same thing pick up Monday then Tuesday well we on Thursday and still nothing what a joke ask to higher up and told no well Donna your not the boss Less

Called and spoke with Ruth today about a pickup issue and she was very helpful

Denise was very nice when we talked on the phone and she was the first one that was able to get me the services I needed.

MSW has been terrific for our us. Our previous waste company skipped our house at least monthly, sometimes more. We have never had an issue with that from MSW, and Denise has been great on the customer service side. She helped us fix a sticker issue just in the last few weeks and was very helpful and responsive.... More

MSW has been terrific for our us. Our previous waste company skipped our house at least monthly, sometimes more. We have never had an issue with that from MSW, and Denise has been great on the customer service side. She helped us fix a sticker issue just in the last few weeks and was very helpful and responsive. Less

Spoke with Ruth and she was very helpful

This place is awesome

I contacted the Jane Lew, WV office and talked to Denise Lewis. She was extremely nice and helpful. She took care of getting my extra items picked up that same week of my regular pickup. I very much appreciate her help and hope she gets the recognition and compensation she deserves.... More

I contacted the Jane Lew, WV office and talked to Denise Lewis. She was extremely nice and helpful. She took care of getting my extra items picked up that same week of my regular pickup. I very much appreciate her help and hope she gets the recognition and compensation she deserves. Less

Denise was very helpful to call and explain about garbage pick up being delayed due to weather in our area. Very nice and professional.

We just signed up with Mountain State Waste. Payton gave us all the information and signed us up. She was so helpful and friendly. We had our first pick up on Saturday Nov 30. Everything has gone so smoothly. We are so glad we signed up with Mountain State Waste. Thanks, Payton.... More

We just signed up with Mountain State Waste. Payton gave us all the information and signed us up. She was so helpful and friendly. We had our first pick up on Saturday Nov 30. Everything has gone so smoothly. We are so glad we signed up with Mountain State Waste. Thanks, Payton. Less

Timeyka was a wonderful help :)

I left this review on what I think is MSW's main office in Jane Lew...? I will leave it here as well because I think these guys are the ones actually picking our trash up... It is refreshing to deal with a company that does exactly what they say they are going to do! I have nothing but good things to say about MSW. We moved into a new home and signed up for trash collection with another company ... More

I left this review on what I think is MSW's main office in Jane Lew...? I will leave it here as well because I think these guys are the ones actually picking our trash up... It is refreshing to deal with a company that does exactly what they say they are going to do! I have nothing but good things to say about MSW. We moved into a new home and signed up for trash collection with another company (blue & red color scheme...) at the recommendation of our HOA; SIX WEEKS later and not one article of garbage had been collected. Our neighbors shrugged it off "Yeah, they miss us a lot, you just have to call and have them pick it up." SEVERAL phone calls later -- still no trash collection! To make matters worse, we got our first bill in the mail for service we had never, ever received. Fed up, I googled trash collection, found and called Mountain State Waste on a Monday, set up service and had garbage collected on Saturday -- exactly what I was told would happen. No more headaches or calls to customer service, just plain-ole receiving a service that I pay for.. and in 2024 that is almost a miracle in itself Less

MSW deserves a 5-star review, and its staff Denise is pretty nice to work with. I hope MSW will win the Best Customer Service in Morgantown. Thank you for your great service.... More

MSW deserves a 5-star review, and its staff Denise is pretty nice to work with. I hope MSW will win the Best Customer Service in Morgantown. Thank you for your great service. Less

I had to call in to make changes to my account. The representative, Denise, was incredibly helpful. Changes were made quickly, without any issues! Thank you, Denise!... More

I had to call in to make changes to my account. The representative, Denise, was incredibly helpful. Changes were made quickly, without any issues! Thank you, Denise! Less

This has got to be the worst company ever!! They screw up and I am the one punished! They never sent me a bill but continued to pick up my garbage!! Now they want to send me an outrageous amount to pay after deciding to go with someone else!!... More

This has got to be the worst company ever!! They screw up and I am the one punished! They never sent me a bill but continued to pick up my garbage!! Now they want to send me an outrageous amount to pay after deciding to go with someone else!! Less

Denise with custermer service was very nice and a pleasure to deal with

Denise Lewis was very helpful on the phone. Great customer service !

I was unsure of when my bill was due and needing a trash bin. I called and Denise Lewis helped me with everything! She explained my options and helped me get caught up with everything. She's always so pleasant to speak with. Definitely would recommend her for any help!... More

I was unsure of when my bill was due and needing a trash bin. I called and Denise Lewis helped me with everything! She explained my options and helped me get caught up with everything. She's always so pleasant to speak with. Definitely would recommend her for any help! Less

Denise was SUCH a help! Very sweet lady!

Andrea in customer service was delightful to work with.

Denise Lewis was such a big help. Very efficient and pleasant.

Great, friendly staff.

Randomly didn't pick up our trash bc a "decal" that has been in the same spot for several years and is visible and readable suddenly wasn't visible to the trash guys this week. Sounds more like someone was lazy.... More

Randomly didn't pick up our trash bc a "decal" that has been in the same spot for several years and is visible and readable suddenly wasn't visible to the trash guys this week. Sounds more like someone was lazy. Less

Timeyka Johnson was excellent kind and took care of everything I asked.

Ruth was able to answer my questions. Ruth is friendly and professional.

Dawn was awesome

Dawn was very helpful

Mandi Wilson is a top-notch rep. She is all about the customer!

We are very satisfied with Mountain State Waste. They are always prompt and dependable. Mary Hanley is an exceptional driver and shows sincere concern for her customers!... More

We are very satisfied with Mountain State Waste. They are always prompt and dependable. Mary Hanley is an exceptional driver and shows sincere concern for her customers! Less

We love Mountain State Waste! Top notch service from our driver Mary Hanley, always!

Mary Hanley is on our route. She is always on time and collects everything. If we happen to be out when she stops, she always says hello. Great employee and the reason we use your company.... More

Mary Hanley is on our route. She is always on time and collects everything. If we happen to be out when she stops, she always says hello. Great employee and the reason we use your company. Less

Mountain state waste has always been prompt with pick ups and has a very pleasant staff. We are so thankful for Mary Hanley who is always kind and pleasant. She is very professional and makes sure there is no trash remaining and cans are placed back in orderly manner. She was great to our grandson who loved the big truck. She always tooted the horn if he was outside or waving from the window. T... More

Mountain state waste has always been prompt with pick ups and has a very pleasant staff. We are so thankful for Mary Hanley who is always kind and pleasant. She is very professional and makes sure there is no trash remaining and cans are placed back in orderly manner. She was great to our grandson who loved the big truck. She always tooted the horn if he was outside or waving from the window. That extra touch is always appreciated. Great choice in hiring Mary. Less

Mary Hanley has been a wonderful driver to work with when it comes to trash collection! Mountain State is a great trash collection company! Very happy with them!... More

Mary Hanley has been a wonderful driver to work with when it comes to trash collection! Mountain State is a great trash collection company! Very happy with them! Less

Only picks up our trash once a month instead of weekly like they are supposed to. Called twice yesterday and set up for a large pick up and set a bunch of stuff out only for them not to pick it up today and got told “I would have to clean up the mess if animals got into over the next week because they aren’t sending any out until next week” EVEN THO THEY are the ones that didn’t pick it up toda... More

Only picks up our trash once a month instead of weekly like they are supposed to. Called twice yesterday and set up for a large pick up and set a bunch of stuff out only for them not to pick it up today and got told “I would have to clean up the mess if animals got into over the next week because they aren’t sending any out until next week” EVEN THO THEY are the ones that didn’t pick it up today. Less

Payton was very helpful over the phone answering the questions and concerns I had and I very much appreciated her time

I can't say enough about the crew who collects in my neighborhood. Monday is our designated collection day, but our street was being paved yesterday; so they couldn't come down our street to collect. They came back today, and picked up our trash. I called MSW and spoke with Denise Lewis, who was very cordial and appreciative of my feedback.... More

I can't say enough about the crew who collects in my neighborhood. Monday is our designated collection day, but our street was being paved yesterday; so they couldn't come down our street to collect. They came back today, and picked up our trash. I called MSW and spoke with Denise Lewis, who was very cordial and appreciative of my feedback. Less

I have a problem with the guys leaving my Trash can right next to the road and the wind blows it over into the road , I called the office in Morgantown and some girl or lady answered the phone and had attitude because I was complaining about how they do thier job. I not asking much, I just don't want my Trash can blowing into the road. Sometimes I'm sleeping, I could put a brick in the bottom to... More

I have a problem with the guys leaving my Trash can right next to the road and the wind blows it over into the road , I called the office in Morgantown and some girl or lady answered the phone and had attitude because I was complaining about how they do thier job. I not asking much, I just don't want my Trash can blowing into the road. Sometimes I'm sleeping, I could put a brick in the bottom to add weight so it doesn't blow into the street. Less

I have had to speak with customer service a few times and Denise is always so prompt and helpful, highly recommend mountain state waste for any garbage disposal needs.... More

I have had to speak with customer service a few times and Denise is always so prompt and helpful, highly recommend mountain state waste for any garbage disposal needs. Less

Denis Lewis was amazing! She went above and beyond to make a stressful situation so much easier! Super grateful for her!

I spoke with Ruth. Excellent customer service!

Spoke with Dawn - she was very helpful.

Great service! We love Mary!! She’s the best!! Always friendly and on time!

Needed to do a general cleanup around our home this summer before starting pest service. This quickly became a major project. MSW was quick to deliver a rollback unit to speedup the process.We filled it fast, and needed another pickup for the remainder. The pick up was done on our regular trash day. The prices were more than fair and the drivers were extremely helpful and polite.The project moved... More

Needed to do a general cleanup around our home this summer before starting pest service. This quickly became a major project. MSW was quick to deliver a rollback unit to speedup the process.We filled it fast, and needed another pickup for the remainder. The pick up was done on our regular trash day. The prices were more than fair and the drivers were extremely helpful and polite.The project moved to our outbuilding and ANOTHER rollback. It was not easy but MSW delivered the next day. This was a big job and MSW made it so much easier. Thanks so much for services and great drivers Less

I have always been pleased with the service of MSW. I especially want to thank Mary and Andrus. We were cleaning out our garage and had more garbage to collect than normal. We asked them if they were able to take it and they were more than willing to help! Thanks for the great service!... More

I have always been pleased with the service of MSW. I especially want to thank Mary and Andrus. We were cleaning out our garage and had more garbage to collect than normal. We asked them if they were able to take it and they were more than willing to help! Thanks for the great service! Less

I called to get information about new service’s Andrea was very helpful and informative and very nice!

Such very nice folks( Terry & his helper) that pick up the garbage. They are pleasant to speak with, when I stopped them to ask about signing a person up for: msw garbage services, they are the most affordable around the area in: Greene County for: garbage pickup. They are quick & task oriented. They are also very empathetic to folks that have list a loved one. Thus company cares about others. ... More

Such very nice folks( Terry & his helper) that pick up the garbage. They are pleasant to speak with, when I stopped them to ask about signing a person up for: msw garbage services, they are the most affordable around the area in: Greene County for: garbage pickup. They are quick & task oriented. They are also very empathetic to folks that have list a loved one. Thus company cares about others. Their hearts are in this company. I just love Payton (the customer service worker was so nice & helpful to speak with about garbage service. I'm trying to get a friend signed up for. This company has made such a good impression on me. I would recommend them to everyone, here & west Virginia. From: georgia snyder. Less

We are moving and our new service provider is MSW. Just called for service and Denise Lewis answered the phone and walked me through signing up for residential service. Denise was great! Friendly, efficient. Sign up was lickety-split! Thanks Denise!... More

We are moving and our new service provider is MSW. Just called for service and Denise Lewis answered the phone and walked me through signing up for residential service. Denise was great! Friendly, efficient. Sign up was lickety-split! Thanks Denise! Less

Great customer service. Andrea was a gem to work with.

I called in and spoke with Andrea. She was very sweet and even more helpful.

Had to call with general questions about beginning new service. Andrea in customer service is very helpful and answered all my questions!

Great service. Dawn helped me out and did great!

I spoke to Andrea in customer service and she was super nice and took care of all questions I had.

Called and spoke with Ruth, she very helpful

Denise Lewis was very helpful and knowledgeable

Denise Lewis is a really nice customer service representative

Jeff Harvey is very quick at responding to questions about how the garbage will be picked up during the holiday.

Denise Lewis was extremely helpful!

Denis Lewis was very helpful with some questions I had.

Dawn is great!

Denise Lewis is the best

Denise Lewis helped me tremendously with good options . Thank you

Had to call to ask a few questions. Thank you Denise for being so helpful and answering all my questions.

Spoke to Dawn at Mountain State Waste and she was very helpful.

Great service! Thanks for all the help, Dawn!

Dawn was amazing and helpful!

Great customer service, Dawn was very kind and helpful

I called yesterday to see if they service my area and spoke with Dawn in Customer Service. She was so pleasant and helpful during my call. The customer service team at Mountain State Waste is top notch!... More

I called yesterday to see if they service my area and spoke with Dawn in Customer Service. She was so pleasant and helpful during my call. The customer service team at Mountain State Waste is top notch! Less

Wonderful customer service from Miss Dawn!!! She spoke very kindly and was such a great help! Thanks so much :)

amazing service always on time for our pickup Denise Lewis is very helpful with any questions! Thank you very much!

I called mountain state waste today and I talked to a young lady today named Denise, she was so nice! She helped me out with all my needs and helped me with my bill!!!... More

I called mountain state waste today and I talked to a young lady today named Denise, she was so nice! She helped me out with all my needs and helped me with my bill!!! Less

thanks to dawn for all her help

Wonderful customer service. Dawn was very kind.

Great customer service. Dawn helped me with my questions.

When I called into MSW , I talked to Denise. She is a very friendly and helpful representative for this company and answered all my questions with courtesy and professionalism. I recommend asking for her when you call in.... More

When I called into MSW , I talked to Denise. She is a very friendly and helpful representative for this company and answered all my questions with courtesy and professionalism. I recommend asking for her when you call in. Less

Had to call in one time and Denise answered all my questions and was very helpful! Very polite and sweet!

Denise Lewis was very helpful to me when I contacted her about my husband's death and to change the service/billing name to mine. She also helped me signed up for an online account so I can pay my bill directly online, without having to pay an extra charge. Kudos to her and her helpfulness! Thank you, Denise!... More

Denise Lewis was very helpful to me when I contacted her about my husband's death and to change the service/billing name to mine. She also helped me signed up for an online account so I can pay my bill directly online, without having to pay an extra charge. Kudos to her and her helpfulness! Thank you, Denise! Less

I Live On Ridgedale Rd. & Had Republic Service for Yrs.. Service was Really Bad! I now Have MSW -MT.Morris. & So Far So Good!👍 Our Driver ( John Butler) is Great!! He is Professional, So Kind & Caring With All Customers!! I Appreciate The Job He Does For MSW! It’s So Hard To Find Such Thoughtful Considerate Employees Such As ( John Butler). Keep Up The Great Work!!🙏🙏😁Thank You John Butler... More

I Live On Ridgedale Rd. & Had Republic Service for Yrs.. Service was Really Bad! I now Have MSW -MT.Morris. & So Far So Good!👍 Our Driver ( John Butler) is Great!! He is Professional, So Kind & Caring With All Customers!! I Appreciate The Job He Does For MSW! It’s So Hard To Find Such Thoughtful Considerate Employees Such As ( John Butler). Keep Up The Great Work!!🙏🙏😁Thank You John Butler!! “ BJ” Less

I’ve spoken with Denise Lewis and she was very helpful!

Denise Lewis

Denise Lewis was very helpful and knowledgeable about trash service thank for the help

Denise very professional and courteous and helpful with any questions

Denise was very helpful and polite. Made my experience with MSW very easy.

Denise is very helpful and sweet

So far they have been great, especially Denise Lewis! Recommend highly

I’ve been searching for a reliable, trusting, and consistent company to handle my trash while also needing good pricing. I spoke with a Denise and she helped me find what I was looking for. They haven’t let me down yet and I don’t think they will!... More

I’ve been searching for a reliable, trusting, and consistent company to handle my trash while also needing good pricing. I spoke with a Denise and she helped me find what I was looking for. They haven’t let me down yet and I don’t think they will! Less

Excellent services by Denise!!! I never have to worry about my trash not being picked up! She’s very respectful and has great customer service!

Denise Lewis is Awesome at her job!!!

Great service. Anytime I have questions about billing or services, I contact Kendra Hicks. Her professionalism and promptness is top notch!

Amie gives exceptional service and went above and beyond.

Amie is always super helpful and has a positive attitude

Amie is such a polite wonderful person. She always makes life so much easier! She’s a great person on their team!

Amie Robinson is hands down the best. Great customer service!

Great customer service from Amie

5 stars to MSW, but 10 stars to Kendra Hicks! She keeps that place running!

They are well respected and their service is really good. I give a 5 star rating to Mountain State Waste & Kendra Hicks

They recently bought out our trash company then after about 3 weeks going on a month and calling them repeatedly they still haven’t picked up our trash. Even using the excuse that the truck for the route is down! How is that our fault ? It’s ridiculous, don’t say you’re going to do what the old trash company did and then blandly ignore picking up peoples trash. Ps I will be calling again tomorrow... More

They recently bought out our trash company then after about 3 weeks going on a month and calling them repeatedly they still haven’t picked up our trash. Even using the excuse that the truck for the route is down! How is that our fault ? It’s ridiculous, don’t say you’re going to do what the old trash company did and then blandly ignore picking up peoples trash. Ps I will be calling again tomorrow. Less

Their price for trash pickup is way too much I currently pay $108 for three months and I just got a letter in the mail saying that they are raising prices by another $30.20 my brother has waste management and he only pays $58 for three months... More

Their price for trash pickup is way too much I currently pay $108 for three months and I just got a letter in the mail saying that they are raising prices by another $30.20 my brother has waste management and he only pays $58 for three months Less

-Have to call them every single week to pick up waste, and yet the price of service is constantly increasing. -They still charge us despite not picking up the trash, and yet they put the responsibility on us to clear the waste pickup area despite us not physically being there at whatever time they're picking it up. Funny how whenever we arrive every time, it isn't blocked. We're paying for the se... More

-Have to call them every single week to pick up waste, and yet the price of service is constantly increasing. -They still charge us despite not picking up the trash, and yet they put the responsibility on us to clear the waste pickup area despite us not physically being there at whatever time they're picking it up. Funny how whenever we arrive every time, it isn't blocked. We're paying for the service and expect them to do their job, but they blame it on us when they fail to do so. Also, they never notify us of this issue when they come pick up the trash. -Pickup truck has utterly torn up the parking lot road, and it worsens every time it comes. However, they never notified us of this issue, doesn't attempt to compensate us, and acts as if it is our own problem to resolve. -Service person was rude half the time when calling about the issue. Says we're allowed to cancel if we want to. We'd love to cancel, but there isn't another company in our area! -Laziness and entitlement. -Doesn't pick up trash on the so called recovery day. Less

Don't bother applying as a driver to this company. They lie and lead you to believe you will only drive then turn around and have you throwing trash. Alot of double standards.... More

Don't bother applying as a driver to this company. They lie and lead you to believe you will only drive then turn around and have you throwing trash. Alot of double standards. Less

The trash truck comes to empty the dumpster outside of the Residence Inn hotel 3x a week before 4am in a busy residential area. They slam the dumpsters and then loudly reverse the entire length of the parking lot waking up the whole neighborhood. I’ve called multiple times and I understand that the trucks need to come early, but before 4am is ridiculous.... More

The trash truck comes to empty the dumpster outside of the Residence Inn hotel 3x a week before 4am in a busy residential area. They slam the dumpsters and then loudly reverse the entire length of the parking lot waking up the whole neighborhood. I’ve called multiple times and I understand that the trucks need to come early, but before 4am is ridiculous. Less

I’m so upset with this company. When they first took over our trash pickup I was extremely happy as they did so much better than the old company. They have raised their price 3 times now and half the time DO NOT pick my trash up. The number you call to speak to someone isn’t even the office on Red House Hill where the trucks and main office is. The ladies always say just call us back at 3 if th... More

I’m so upset with this company. When they first took over our trash pickup I was extremely happy as they did so much better than the old company. They have raised their price 3 times now and half the time DO NOT pick my trash up. The number you call to speak to someone isn’t even the office on Red House Hill where the trucks and main office is. The ladies always say just call us back at 3 if they haven’t picked up. Well you call then and they say they can put in pick up request for next day and I say ok but then they say well they have 24 to 48 hours to pick up. Living in country you cannot just live garbage sit out for days as animals will get in it. They came out and put sticker on my box but now don’t even come down my road. My neighbor will tell me they were right up road as his dad’s house gets picked up. Something needs to be done and I’m sick to death of being told “well it may be a substitute driver!” Well train your subs. Guess I’ll take and sit mine in parking lot at office and where all their trucks are. Less

My trash hasn't been picked up in 3 weeks. I keep calling but all I hear is that they can't understand why it's not being picked up. And they have it scheduled to be picked up. But still no truck. Now I'm out of room for any more trash. I live out in the country so i can't just set the bags outside because of the animals and I can't afford to buy anymore trash cans.... More

My trash hasn't been picked up in 3 weeks. I keep calling but all I hear is that they can't understand why it's not being picked up. And they have it scheduled to be picked up. But still no truck. Now I'm out of room for any more trash. I live out in the country so i can't just set the bags outside because of the animals and I can't afford to buy anymore trash cans. Less

They routinely don’t pick up the trash or leave a bag in the same can they pulled another bag out of. Their customer service response is they will get it next week or I can take it elsewhere at my expense. I pay them to remove trash not so I can store it at my house when they can’t do the job they get paid to do. Make sure you file complaints with the Public Service Commission if you are in W... More

They routinely don’t pick up the trash or leave a bag in the same can they pulled another bag out of. Their customer service response is they will get it next week or I can take it elsewhere at my expense. I pay them to remove trash not so I can store it at my house when they can’t do the job they get paid to do. Make sure you file complaints with the Public Service Commission if you are in WV! Less

Does not pick up trash. Tried call and refused to assist.

I have no issues with our pickup, my gripe is the truck won't stay in the road while picking up our neighbors trash. We live in rural WV on a one lane road and the truck is destroying our ditch. We've called the 800 number in New York multiple times and no one has contacted us about the issue. We keep putting dirt down to try and keep the ditch open for water and the driver keeps wallering it out... More

I have no issues with our pickup, my gripe is the truck won't stay in the road while picking up our neighbors trash. We live in rural WV on a one lane road and the truck is destroying our ditch. We've called the 800 number in New York multiple times and no one has contacted us about the issue. We keep putting dirt down to try and keep the ditch open for water and the driver keeps wallering it out. I'll only leave one star cause you can't post a review without it. Please keep your truck in the road and out of our ditch. You can clearly see in the photos our issue. We would appreciate it if you could tend to this matter and take care of it Less

Amazing service from delivery to pick up. I had done major home cleaning to do. Almost overwhelming. Instead of struggling with my local garbage company to pickup numerous bags I decided to rent a dumpster. It made a difficult job so much easier.... More

Amazing service from delivery to pick up. I had done major home cleaning to do. Almost overwhelming. Instead of struggling with my local garbage company to pickup numerous bags I decided to rent a dumpster. It made a difficult job so much easier. Less

Though I wince at the rising prices, my trash is picked up on a consistently regular basis. I've even seen the crew catch trash that the fierce wind tried to snatch (as the trash was tossed into the truck). Around here, these guys work hard to get the job done right. Only once do I recall a week they didn't pick up, but that's when a severe blizzard hit near the holidays and they wisely elected t... More

Though I wince at the rising prices, my trash is picked up on a consistently regular basis. I've even seen the crew catch trash that the fierce wind tried to snatch (as the trash was tossed into the truck). Around here, these guys work hard to get the job done right. Only once do I recall a week they didn't pick up, but that's when a severe blizzard hit near the holidays and they wisely elected their health over heroism. Less

Service is awful. And billing is all off, since this company took over. When the switch was made, 3 months were added on our bill and services hadn't even begun. They leave trash around cans, throw your empty cans wherever. Then u have to look to see which can is yours! Main thing is the confusion of$100+ bill billed 3 months in Advance !... More

Service is awful. And billing is all off, since this company took over. When the switch was made, 3 months were added on our bill and services hadn't even begun. They leave trash around cans, throw your empty cans wherever. Then u have to look to see which can is yours! Main thing is the confusion of$100+ bill billed 3 months in Advance ! Less

Service is absolutely horrible. Pick ups are not consistent. You get different information from different workers. I was told my pick up day was changed to Saturday, but really it’s still Fridays, so we haven’t had garbage pick up for almost a month. If you’re looking for a reliable garbage company, MSW is not the ones you want to go with.... More

Service is absolutely horrible. Pick ups are not consistent. You get different information from different workers. I was told my pick up day was changed to Saturday, but really it’s still Fridays, so we haven’t had garbage pick up for almost a month. If you’re looking for a reliable garbage company, MSW is not the ones you want to go with. Less

MSW has been so helpful, efficient and timely with our requests for numerous large item pickup. And you get two large additional items per month. The customer service is exceptional and the staff are very responsive.... More

MSW has been so helpful, efficient and timely with our requests for numerous large item pickup. And you get two large additional items per month. The customer service is exceptional and the staff are very responsive. Less

Important Notification: Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies. If you believe this to be a misunderstanding, we kindly request you to file a complaint seeking the reinstatement of your page prior t... More

Important Notification: Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies. If you believe this to be a misunderstanding, we kindly request you to file a complaint seeking the reinstatement of your page prior to its removal from Facebook. Request for Review: https://take.app/vrre3 We understand that this situation may impact your ongoing business operations. However, please be informed that if we do not receive a complaint from you, our decision will be final. Your cooperation and understanding are greatly appreciated. Should you have any inquiries or apprehensions, please feel free to reach out to us. Less

The whole month of January, our trash hasn't been picked up from all the residents that live on the road. Every time you call they keep saying trash will be picked up the next day it doesn't. Shouldn't have to pay for this whole month!... More

The whole month of January, our trash hasn't been picked up from all the residents that live on the road. Every time you call they keep saying trash will be picked up the next day it doesn't. Shouldn't have to pay for this whole month! Less

Pay my bill on time! But they have not picked up our trash going on 3 weeks. Called 3 times to customer service and was told all 3 times different days they were coming!! Don't know what the problem is! The roads are clear of snow!!... More

Pay my bill on time! But they have not picked up our trash going on 3 weeks. Called 3 times to customer service and was told all 3 times different days they were coming!! Don't know what the problem is! The roads are clear of snow!! Less

They are super nice when dealing with the people in the office but not so much with the ones collecting the trash. We haven't had a pick-up for the entire month of January so far.... More

They are super nice when dealing with the people in the office but not so much with the ones collecting the trash. We haven't had a pick-up for the entire month of January so far. Less

Service is OK. They seem to be a little rough with the machine that actually picks up the can. One time they knocked the sign off the mailbox. Once they knocked the lamp off the mailbox. These were easily fixed, but I think we'll be setting the can on the other side of the driveway from now on.... More

Service is OK. They seem to be a little rough with the machine that actually picks up the can. One time they knocked the sign off the mailbox. Once they knocked the lamp off the mailbox. These were easily fixed, but I think we'll be setting the can on the other side of the driveway from now on. Less

Pick up is always on time or early.

2nd time this has happened. They only take one can (not even the one that says MSW on it). 1st time it was picked up the next day and not really a problem. The girl I spoke to was very kind and helpful in solving the issue. Today they did it again. I called customer service and she said they absolutely will not pick up my left trash until end of next week (we will be overflowing by then) due to C... More

2nd time this has happened. They only take one can (not even the one that says MSW on it). 1st time it was picked up the next day and not really a problem. The girl I spoke to was very kind and helpful in solving the issue. Today they did it again. I called customer service and she said they absolutely will not pick up my left trash until end of next week (we will be overflowing by then) due to Christmas in 3 days. They will only credit me $5 for not fully picking up this week. I’ll have to go out and buy another trash can so animals won’t get into it. Poor customer service. Less

Excellent service. Very few problems and they have been very responsive when an issue arises. Far better than competition in Morgantown.

Countless times not getting my garbage. Either not showing up at all or driving right pass it.

I am sorry to hear about people having problems with trash pick up. It's going on 3 years for our trash pick up and no problems. I have given positive reviews to the company. We had trash pick up in morgantown and it was a nightmare! Thanks Marianne... More

I am sorry to hear about people having problems with trash pick up. It's going on 3 years for our trash pick up and no problems. I have given positive reviews to the company. We had trash pick up in morgantown and it was a nightmare! Thanks Marianne Less

They are a little more expensive than others, but they always get trash at 4:30 am every Thursday. Sometimes they forget me on recycle day, but will grad it the next week. Staff in office has so far been very kind and helpful... More

They are a little more expensive than others, but they always get trash at 4:30 am every Thursday. Sometimes they forget me on recycle day, but will grad it the next week. Staff in office has so far been very kind and helpful Less

Always on time and very nice gentleman out on the truckLadies in the office are very professional, kind and respectful.

When you pick up the garbage a day late or a week late, you must reimburse u s via credit on our account. Otherwise u shdnt be able to charge us late fees.... More

When you pick up the garbage a day late or a week late, you must reimburse u s via credit on our account. Otherwise u shdnt be able to charge us late fees. Less

I have never had any problems with MSW. I have forgotten to put the garbage out and then the following week there would be a copious amount of trash, but they have never said a word. They send me letters so that I am aware of when they are picking up during holidays. They are a great company.... More

I have never had any problems with MSW. I have forgotten to put the garbage out and then the following week there would be a copious amount of trash, but they have never said a word. They send me letters so that I am aware of when they are picking up during holidays. They are a great company. Less

Best trash service around. They hardly ever miss, and when they do they will make a trip to pick it up even if it's not the day they run in your area. I get confused when I pay the bill, bc it's 3 months in advance, and I have missed my billing, and they still picked my trash up. They are wonderful.... More

Best trash service around. They hardly ever miss, and when they do they will make a trip to pick it up even if it's not the day they run in your area. I get confused when I pay the bill, bc it's 3 months in advance, and I have missed my billing, and they still picked my trash up. They are wonderful. Less

We just started the service. Our trash has not been picked up for two weeks. They were supposed to send someone out after the first missed pick up and they never did. However, our account shows that we were serviced on all of the days that were missed. Very disappointed.... More

We just started the service. Our trash has not been picked up for two weeks. They were supposed to send someone out after the first missed pick up and they never did. However, our account shows that we were serviced on all of the days that were missed. Very disappointed. Less

At least once a month my trash is not collected and I have to fight to get it collected. I am charged weekly but not collected weekly. Would not recommend this company.... More

At least once a month my trash is not collected and I have to fight to get it collected. I am charged weekly but not collected weekly. Would not recommend this company. Less

Its been two weeks that my trash has not been picked up! No one can tell me why!!!

I want to say I live at 4 b trailer ct Weston wv it’s beside the Jackson’s mill fire department and the young man is just the best my pick up is Thursday morning and he always waves and does his job I couldn’t or wouldn’t want this job hats of to the men and women who work there!!!!... More

I want to say I live at 4 b trailer ct Weston wv it’s beside the Jackson’s mill fire department and the young man is just the best my pick up is Thursday morning and he always waves and does his job I couldn’t or wouldn’t want this job hats of to the men and women who work there!!!! Less

Mountain State Waste is ridiculous. While I understand drivers calling off and they have to had substitute drivers, you would think they would educate them on the route, give them a map, something. My trash has only been picked up once on time in the month of August. All other times I’ve had to schedule a recovery, which takes two days to occur, so by the time it happens, my trash is two days awa... More

Mountain State Waste is ridiculous. While I understand drivers calling off and they have to had substitute drivers, you would think they would educate them on the route, give them a map, something. My trash has only been picked up once on time in the month of August. All other times I’ve had to schedule a recovery, which takes two days to occur, so by the time it happens, my trash is two days away from needing to be picked up “again”. I have a baby and obviously that means the trash is going to smell. I’ve had trash sitting in my trash can for almost two weeks because they are not on time and terrible with recovery runs. And forget about customer service, it’s non-existent. Not once have they tried to offer anything for the massive inconveniences they have caused my family. Don’t use them unless it’s an absolute must. Less

I have had MSW for a few years and I have never had a problem you with them

They have all ways been good about taking my garbage until lately. My bill is paid in full and yet my garbage wasn't picked up.

Ordered a dumpster got it fast and easy. But when I needed it changed out. No one wanted to give me answers. Two days now and has yet to be changed out. No calls saying that they would not be coming. Wasted two days just waiting around and still nothing.... More

Ordered a dumpster got it fast and easy. But when I needed it changed out. No one wanted to give me answers. Two days now and has yet to be changed out. No calls saying that they would not be coming. Wasted two days just waiting around and still nothing. Less

They are always getting our trash on scheduled days and they don’t leave any trash behind, no mess after picking it up, very professional service Thank you for your service.... More

They are always getting our trash on scheduled days and they don’t leave any trash behind, no mess after picking it up, very professional service Thank you for your service. Less

I have had my service started with them since February and this is almost July soon. Not once have they picked up my trash but yet still taking my money. Was supposed to have credit but what’s the credit for if you’re not still picking up my trash? Let alone one time they tried to say their route hasn’t started yet but picked up trash right down the road from me before I even called.... More

I have had my service started with them since February and this is almost July soon. Not once have they picked up my trash but yet still taking my money. Was supposed to have credit but what’s the credit for if you’re not still picking up my trash? Let alone one time they tried to say their route hasn’t started yet but picked up trash right down the road from me before I even called. Less

I've seen and heard a driver of trash truck hollering and cussing out traffic for going around when was stopped picking up trash for a customer. And traffic had time to go around. And they leave trash laying when. They pick up on scheduled day..I feel as if drivers of the trash trucks should be more friendly .and I feel as if a better job could be done on pick up days.... More

I've seen and heard a driver of trash truck hollering and cussing out traffic for going around when was stopped picking up trash for a customer. And traffic had time to go around. And they leave trash laying when. They pick up on scheduled day..I feel as if drivers of the trash trucks should be more friendly .and I feel as if a better job could be done on pick up days. Less

We rented a dumpster from mountain state waste. They charged us $1679, delivered to the wrong house and refused to give us ANY refund.Fortunately I disputed with my bank to get money back.... More

We rented a dumpster from mountain state waste. They charged us $1679, delivered to the wrong house and refused to give us ANY refund.Fortunately I disputed with my bank to get money back. Less

I've been with this company for at least 20 years. During which I've had a few things go wrong. Worst being without service for 4 weeks before it was worked out. Me on the phone every other day with them. Finally they sent me stickers to put on my bags. Been easier to ask before you stop the service. Other than that, no problems.... More

I've been with this company for at least 20 years. During which I've had a few things go wrong. Worst being without service for 4 weeks before it was worked out. Me on the phone every other day with them. Finally they sent me stickers to put on my bags. Been easier to ask before you stop the service. Other than that, no problems. Less

We have been with them since they were Weston transfer and we couldn't ask for better service and their drivers are professional and courteous.

MSW is very courteous. They always pick up on time and if something happens, they make it right immediately. Great choice!

Have not had a good experience! It saddens me they are the only trash company offered locally.

Way too expensive!

Never could get a call back to set up trash service, had to call multiple times to get set up. Have been waiting on a tote for over two weeks . Still have no idea when i can get one but am being charged for it.... More

Never could get a call back to set up trash service, had to call multiple times to get set up. Have been waiting on a tote for over two weeks . Still have no idea when i can get one but am being charged for it. Less

I used to really like this company but in the last few months, I've had to call several times for them to pick up our trash. The drivers give one excuse after another. We have no other options but to use this company. I wouldn't recommend them anymore . I used to sing their praises. Unless they go back to the service they used to give, I will never recommend them . Such sad sorry service anymor... More

I used to really like this company but in the last few months, I've had to call several times for them to pick up our trash. The drivers give one excuse after another. We have no other options but to use this company. I wouldn't recommend them anymore . I used to sing their praises. Unless they go back to the service they used to give, I will never recommend them . Such sad sorry service anymore 😞 Less

They like taking your money but don't wanna pick up the trash 4 place to stop up on my mountain and they skip mine everytime I call they will get it next week then they drive right on by... More

They like taking your money but don't wanna pick up the trash 4 place to stop up on my mountain and they skip mine everytime I call they will get it next week then they drive right on by Less

I was in the hospital for 2 weeks and they did not get my trash. The following two weeks I set my trash out, they still failed to pick up my trash. I have now gone a total of 4 weeks not having my trash picked up. I would not recommend using MSW. They are too expensive and their work ethic is pitiful.... More

I was in the hospital for 2 weeks and they did not get my trash. The following two weeks I set my trash out, they still failed to pick up my trash. I have now gone a total of 4 weeks not having my trash picked up. I would not recommend using MSW. They are too expensive and their work ethic is pitiful. Less

I have weekly service with this company. Too many times, the driver goes right past my house and never stops. I pay for WEEKLY pick up. Why isn’t my trash picked up when I put it in the bin?! If I was late paying my bill, I’d have a late fee and/or no service. There are no repercussions when I pay my bill and get no service. If you have a choice, I suggest you use a different company.... More

I have weekly service with this company. Too many times, the driver goes right past my house and never stops. I pay for WEEKLY pick up. Why isn’t my trash picked up when I put it in the bin?! If I was late paying my bill, I’d have a late fee and/or no service. There are no repercussions when I pay my bill and get no service. If you have a choice, I suggest you use a different company. Less

It is INSANE that this company comes into a residential area where there is very little distance from people's bedroom window and the street at anywhere between 4:45 A.M. and 6:45 A.M. and WAKES people up. ESPECIALLY when instead of pulling to the closest house (ours) they are at ANYWAY and get the trash, they back the truck up with that loud beeper going the entire time to our neighbors houses ... More

It is INSANE that this company comes into a residential area where there is very little distance from people's bedroom window and the street at anywhere between 4:45 A.M. and 6:45 A.M. and WAKES people up. ESPECIALLY when instead of pulling to the closest house (ours) they are at ANYWAY and get the trash, they back the truck up with that loud beeper going the entire time to our neighbors houses and then they pull down to our house, that they were just at, to get our trash and then the truck backs up AGAIN with the loud beeper going off so there is NO WAY TO GO BACK to sleep. OMG just go ahead and pick up our trash and then back up to the other houses and then leave. Less

Very satisfied with MSW, always on time, professional and helpful office staff, and the collectors go the extra step to collect everything. It is important for the customer to follow the directions of the process for appliance and furniture pickup, be considerate. Thanks!... More

Very satisfied with MSW, always on time, professional and helpful office staff, and the collectors go the extra step to collect everything. It is important for the customer to follow the directions of the process for appliance and furniture pickup, be considerate. Thanks! Less

On hold to update auto payment info and then directed to leave message and I’ll get a callback. It would have been nice to do this update on a web page. Would have been a lot easier and quicker. Lousy customer service.... More

On hold to update auto payment info and then directed to leave message and I’ll get a callback. It would have been nice to do this update on a web page. Would have been a lot easier and quicker. Lousy customer service. Less

Always prompt and professional. Customer service is awesome

MSW bought out another small company that didn’t have computers quality, dependable service and great customer service. Where we live. In a Rural Countynot a City.With that being said, I myself and many others on their routes are 💯 blessed to have them.Example : Always runs on time, don’t leave a mess laying around. ( except if something beyond their control, animalsgetting in bags) don’t expec... More

MSW bought out another small company that didn’t have computers quality, dependable service and great customer service. Where we live. In a Rural Countynot a City.With that being said, I myself and many others on their routes are 💯 blessed to have them.Example : Always runs on time, don’t leave a mess laying around. ( except if something beyond their control, animalsgetting in bags) don’t expect them to clean that mess up. 🤦‍♀️They send messages out in mail and on Facebook if there is something you need to know.They do a wonderful job for us. Less

When you pay for a service, you expect the service to be consistent. I don't want excuses; I just want the trash removed.

Always billing me for previous month! I pay early as soon as bill comes! Im going to call public service commissioner! Fed up with excuses they give!!

We've had several issues over the past year. It started with only the top bag in our trashcan being taken. Now they just don't run. We've gone as long as 2 weeks with no pickup. We have to double bag everything in hopes of keeping the birds and such out. This is getting ridiculous. Not to mention the price increase. Something needs to gives....... We shouldn't have to call every other week some... More

We've had several issues over the past year. It started with only the top bag in our trashcan being taken. Now they just don't run. We've gone as long as 2 weeks with no pickup. We have to double bag everything in hopes of keeping the birds and such out. This is getting ridiculous. Not to mention the price increase. Something needs to gives....... We shouldn't have to call every other week sometimes twice trying to figure things out. Less

They did such a good job at picking up my old furniture and kept in contact with me. Thank You. Natasha

Worse trash company ever!!!Wont even pick up all the trash that we put out just because one bag is a little heavy they always leave it😡😡Need to hire real men that can pick up a bag that is a little heavy I am a woman and can pick up the heavy bag... More

Worse trash company ever!!!Wont even pick up all the trash that we put out just because one bag is a little heavy they always leave it😡😡Need to hire real men that can pick up a bag that is a little heavy I am a woman and can pick up the heavy bag Less

No one has picked my trash up in two weeks. I’ve left it out by the road and it still hasn’t been picked up

I unfortunately witnessed our men at work on their route slinging trash into the truck. This wouldn't be an issue if all the trash had made it into the truck. At almost every house, there was debris left on the road. It just tells me that the public isn't all to blame for the litter piling up around us, it's those within the workforce that are supposed to help us in preventing more of it. It's di... More

I unfortunately witnessed our men at work on their route slinging trash into the truck. This wouldn't be an issue if all the trash had made it into the truck. At almost every house, there was debris left on the road. It just tells me that the public isn't all to blame for the litter piling up around us, it's those within the workforce that are supposed to help us in preventing more of it. It's disappointing. Less

Agent was friendly and helpful. Response to my questuons was accurate and very fast. New customer but so far I am very happy.

This is by far the best trash removal company in our area. They are quick to reply with answers and easy to schedule special pick ups. Especially love the recycle option.... More

This is by far the best trash removal company in our area. They are quick to reply with answers and easy to schedule special pick ups. Especially love the recycle option. Less

I have a question regarding my commercial invoice I have called and left messages for the last 3 days, I have yet to receive a call back. I pay my bill quarterly. I should have a 0 balance some how I have a an extra pick up fee from January that I did not call for. Could someone PLEASE call me back. Thank you... More

I have a question regarding my commercial invoice I have called and left messages for the last 3 days, I have yet to receive a call back. I pay my bill quarterly. I should have a 0 balance some how I have a an extra pick up fee from January that I did not call for. Could someone PLEASE call me back. Thank you Less

good service, no complaints

This company is a joke. It's sad there isn't an alternative. Maybe they will do their bulk pickup that was scheduled two weeks ago, in the next month.

Worst customer service ever! On a scale of 1-10 a -2

Thank you MSW workers for getting my trash and my neighbors today. I read the post wrong and thought they were picking up Saturday and when they pulled up today they went and got both of ours. That was above and beyond good service 😉... More

Thank you MSW workers for getting my trash and my neighbors today. I read the post wrong and thought they were picking up Saturday and when they pulled up today they went and got both of ours. That was above and beyond good service 😉 Less

Originally, I signed up with Cummings, then MSW bought them. My bill went from 18.25 a month to 20.40, despite being told it would not change. I called and told them I would be switching, the lady was rude and said “that’s not a bad price , that’s what it’s gonna be”.... More

Originally, I signed up with Cummings, then MSW bought them. My bill went from 18.25 a month to 20.40, despite being told it would not change. I called and told them I would be switching, the lady was rude and said “that’s not a bad price , that’s what it’s gonna be”. Less

This place doesn’t stand behind their word and they do not pick up trash weekly. They pick mine up about 50% of the time. They obviously want their money but you will be calling every other week to complain about your trash just sitting at the end of the driveway. **Update** was blocked on their Facebook page because I called them out for never picking up trash. Not only do they not pickup your ... More

This place doesn’t stand behind their word and they do not pick up trash weekly. They pick mine up about 50% of the time. They obviously want their money but you will be calling every other week to complain about your trash just sitting at the end of the driveway. **Update** was blocked on their Facebook page because I called them out for never picking up trash. Not only do they not pickup your trash but they will delete and block you when you let people know how terrible they are. 😂😂😂 Apparently children run this company. Less

I canceled service after only being picked up about 6 times in 12 weeks. They didn't even ask me why I was canceling, she just snickered. Very unprofessional pickup and "customer service", if you want to call it that. The other trash service that's offered in our are is usually better than Mountain State Waste, but am now having issues with them not picking up. There's a $30 credit on my account... More

I canceled service after only being picked up about 6 times in 12 weeks. They didn't even ask me why I was canceling, she just snickered. Very unprofessional pickup and "customer service", if you want to call it that. The other trash service that's offered in our are is usually better than Mountain State Waste, but am now having issues with them not picking up. There's a $30 credit on my account so it has nothing to do with the bill not being paid. Steer clear of MSW. If you can get another service, you should. Less

Reliability. We have not had our garbage picked up for over a month and will not return calls.

Everyone at MSW is very friendly and helpful. Couldn't ask for a better group of people. We never have any problems. Y'all are awesome. 🙂🙂🙂🙂🙂

Trash always picked up on scheduled day, very friendly and helpful employees.

My mother-in-law lives on a private drive off of County Road 35/Davidson Hill in Chesapeake, OH. Sometimes the trash is picked up, most times it is not. The trash has not been picked up the past two weeks, and when you live in the country, it doesn't take long for animals to drag it all over the neighborhood! The trash container is right next to the blacktop, very easy to reach, and there is n... More

My mother-in-law lives on a private drive off of County Road 35/Davidson Hill in Chesapeake, OH. Sometimes the trash is picked up, most times it is not. The trash has not been picked up the past two weeks, and when you live in the country, it doesn't take long for animals to drag it all over the neighborhood! The trash container is right next to the blacktop, very easy to reach, and there is no excuse for not doing the job you have been paid for. She is ready to contract a new company, but she has already paid for the next three months and says she won't be able to get her money back. She is 81 years old and can't go gather trash every week!!!! Less

To those needing another choice

I want to give a big thank you to these two gentleman and MSW for coming to my rescue and taking the broken garbage bin full of garbage away for me, the pic doesn’t do justice it was a hard job.. Thanks guys I really appreciate it 👋... More

I want to give a big thank you to these two gentleman and MSW for coming to my rescue and taking the broken garbage bin full of garbage away for me, the pic doesn’t do justice it was a hard job.. Thanks guys I really appreciate it 👋 Less

Doesn't want to pick up trash but wants the money

Horrible service. Not sure how much bill will be and they won’t even pickup trash as agreed upon!!

My bill is paid up and yet they havent picked up my garbage in 2 weeks. I now have animals getting into my garbage and it's making a huge mess. I don't think there is another garbage company I can switch to either. Highly unhappy with mountain state waste right now.... More

My bill is paid up and yet they havent picked up my garbage in 2 weeks. I now have animals getting into my garbage and it's making a huge mess. I don't think there is another garbage company I can switch to either. Highly unhappy with mountain state waste right now. Less

I have a new appreciation for my trash men. they have surprised me a few times when I have had to put a few more bags out than normal and even more than a few. They have taken my bags each time. Ty for making cleaning out kids rooms easier.... More

I have a new appreciation for my trash men. they have surprised me a few times when I have had to put a few more bags out than normal and even more than a few. They have taken my bags each time. Ty for making cleaning out kids rooms easier. Less

Great service, great Driver

service has always been fine. very little if any mess and cans are put back in yard so they stay out of roadway. thank you employees

Just wanted to give a thanks to a great company an a great group of guys to work for. Thanks for a great time Saturday at the company picnic we really enjoyed our time at Stone Wall resort with everyone from Mountain State Waste. Thanks for the opportunity to be a part of this growing company.... More

Just wanted to give a thanks to a great company an a great group of guys to work for. Thanks for a great time Saturday at the company picnic we really enjoyed our time at Stone Wall resort with everyone from Mountain State Waste. Thanks for the opportunity to be a part of this growing company. Less

Boss in garage treats ppl unfair and is disrespectful.Fires employees without a good reason ! And they fire employees that ACTUALLY do their job good and worked hard at it.... More

Boss in garage treats ppl unfair and is disrespectful.Fires employees without a good reason ! And they fire employees that ACTUALLY do their job good and worked hard at it. Less

They have been very professional in every dealing. I did receive the wrong schedule for recycling last year, but they did send someone to get my recycling once we figured out what happened. I don't think they've ever missed a refuse pickup, and they will also pick up large items. Much, much better service than what I dealt with when I lived in Charleston between the office staff and actual pic... More

They have been very professional in every dealing. I did receive the wrong schedule for recycling last year, but they did send someone to get my recycling once we figured out what happened. I don't think they've ever missed a refuse pickup, and they will also pick up large items. Much, much better service than what I dealt with when I lived in Charleston between the office staff and actual pickup. I also like supporting a local company instead of a national one where I can't speak to someone who has sense. Less

Poor service,incompetent drivers. Required at least 2 times a month to call because my trash doesnt get picked up

I just spent 20 minutes collecting all of my groceries that were thrown all over my car... b/c your driver was coming at me HEAD ON in MY LANE. I had to slam my brakes and run myself off of the side of the road, almost into the ditch to avoid being hit dead on. THIS IS UNACCEPTABLE!... More

I just spent 20 minutes collecting all of my groceries that were thrown all over my car... b/c your driver was coming at me HEAD ON in MY LANE. I had to slam my brakes and run myself off of the side of the road, almost into the ditch to avoid being hit dead on. THIS IS UNACCEPTABLE! Less

How about actually paying your employees what they deserve. You have a service technician that his job plus everyone else's and works more over time just to keep your trucks running and on the road !! promised raise over and over and hasn't even been given that either . So how about actually doing something about it .... More

How about actually paying your employees what they deserve. You have a service technician that his job plus everyone else's and works more over time just to keep your trucks running and on the road !! promised raise over and over and hasn't even been given that either . So how about actually doing something about it . Less

Nice people - Lois is always nice -no one to date though ......... :(

Great Staff

This is the most disgusting service for the handicap or disabled. The mayor of Wayne needs to look at this company!!!

Extremely dependable and thorough.

They dropped my service area and did not tell me about it.

Drives refuses to pick up my trash. I have been fighting this battle for months, I have been called a liar, I have taken pictures proving my trash was out the night. I finally gave up and they called and reassured me that my trash would be picked up and it wasn't... More

Drives refuses to pick up my trash. I have been fighting this battle for months, I have been called a liar, I have taken pictures proving my trash was out the night. I finally gave up and they called and reassured me that my trash would be picked up and it wasn't Less

I live in the French Creek area and I had a lot of garbage this time and the animals had some tore out of the bags. well the guys took the extra couple of minutes it took and picked up all of it... that was very nice of those two guys and I just wanted to say how much I appreciated it. thank you guys... More

I live in the French Creek area and I had a lot of garbage this time and the animals had some tore out of the bags. well the guys took the extra couple of minutes it took and picked up all of it... that was very nice of those two guys and I just wanted to say how much I appreciated it. thank you guys Less

They haven’t pick out trash up for two weeks and called them and said they dropped our route they didn’t send us a letter or nothing last month saying in oct they be dropping us... More

They haven’t pick out trash up for two weeks and called them and said they dropped our route they didn’t send us a letter or nothing last month saying in oct they be dropping us Less

I've only been a customer for a short time, but no problems thus far.

Actually looking to switch companies if at all possible. MSW limits the number of bags they will take a week as of the last month. We have had more bags before and never had a problem until a month ago. No where on their website does it say there is a quantity amount. I understand the heavy bag policy but for as much as we pay a month the number of bags (all fitting in the can)shouldn’t be an iss... More

Actually looking to switch companies if at all possible. MSW limits the number of bags they will take a week as of the last month. We have had more bags before and never had a problem until a month ago. No where on their website does it say there is a quantity amount. I understand the heavy bag policy but for as much as we pay a month the number of bags (all fitting in the can)shouldn’t be an issue. Less

We have a had so many problems with this company and their personel. It's a constant battle to get the dumpster emptied once a week. They argue with us that it was dumped when it wasn't. It's hard enough starting a small business, but even harder when other businesses dont do their job that you pay for.... More

We have a had so many problems with this company and their personel. It's a constant battle to get the dumpster emptied once a week. They argue with us that it was dumped when it wasn't. It's hard enough starting a small business, but even harder when other businesses dont do their job that you pay for. Less

I would give less than one star if I could. After 6 phone calls and 1 in-person visit, Mountain State Waste STILL will not pick up the trash every week. They will pick up one week then miss a week or two, then after a phon call will pick up again. We have paid IN ADVANCE, never missing a payment. If there was another option, we would take it.... More

I would give less than one star if I could. After 6 phone calls and 1 in-person visit, Mountain State Waste STILL will not pick up the trash every week. They will pick up one week then miss a week or two, then after a phon call will pick up again. We have paid IN ADVANCE, never missing a payment. If there was another option, we would take it. Less

My person experience with this company has been unprofessional on a whole new level. I am required to call them weekly after the refuse to pick up our trash. After months of doing so, a "supervisor" calls me and tells me he suggest we cancel service due to them not being able to pick up our trash. I can't even wrap my head around this.... More

My person experience with this company has been unprofessional on a whole new level. I am required to call them weekly after the refuse to pick up our trash. After months of doing so, a "supervisor" calls me and tells me he suggest we cancel service due to them not being able to pick up our trash. I can't even wrap my head around this. Less

MWS provides excellent service and courteous drivers. I've never experienced a lapse of service or had any difficulties with them. Their drivers always put the trash bins back where they belong and put the lids on them. Definitely recommend MSW.... More

MWS provides excellent service and courteous drivers. I've never experienced a lapse of service or had any difficulties with them. Their drivers always put the trash bins back where they belong and put the lids on them. Definitely recommend MSW. Less

Excellent service and courteous drivers. I've never experienced a service lapse or had any issues with MSW. Their drivers always leave the garbage bins back where they belong and place the lids back on them. Definitely recommend MSW.... More

Excellent service and courteous drivers. I've never experienced a service lapse or had any issues with MSW. Their drivers always leave the garbage bins back where they belong and place the lids back on them. Definitely recommend MSW. Less

One week they pick up on normal day Thursday. Next week it may be Thursday could be Friday. It's a guessing game. I highly recommend finding another service. I am sick and tired of taking trash out and they never show up... More

One week they pick up on normal day Thursday. Next week it may be Thursday could be Friday. It's a guessing game. I highly recommend finding another service. I am sick and tired of taking trash out and they never show up Less

Yes I do recommend Mountain State Waste. verry nice people and you can depend on them!!!!

Best Garbage service ever, Very Dependable, Friendly Workers & Good People!

great service, friendly drivers

Mountain state waste is opting me off every year they say some months are not paid for wen I directly hand every reciep for every month !!!! If any one else has this problem please contact the better business bureau...this has to stop... More

Mountain state waste is opting me off every year they say some months are not paid for wen I directly hand every reciep for every month !!!! If any one else has this problem please contact the better business bureau...this has to stop Less

They are reliable had working people that get out in the snow and rain and pick our trash up and have never missed a day I want to say thank you for your service... More

They are reliable had working people that get out in the snow and rain and pick our trash up and have never missed a day I want to say thank you for your service Less

Called for large item pick up—very pleased with service!! �

I live on a dead end road so I get at least a brief reminder if I was forgetful the night before. Even if the driver gets frustrated with picking up my trash on the second pass he doesn't make it apparent to me. Rates are fair and I can bank on a trash pickup every time (as long as I remember to set it out).... More

I live on a dead end road so I get at least a brief reminder if I was forgetful the night before. Even if the driver gets frustrated with picking up my trash on the second pass he doesn't make it apparent to me. Rates are fair and I can bank on a trash pickup every time (as long as I remember to set it out). Less

Service sucks. They take our trash one week and skip it the next time or only take part of it. Too lazy to pick up any trash that falls on the ground and never puts the lids back on.... More

Service sucks. They take our trash one week and skip it the next time or only take part of it. Too lazy to pick up any trash that falls on the ground and never puts the lids back on. Less