Many of the bad reviews are from people that have not even traveled with this company. It's a shame that other companies and drivers that were fired for being unsafe are dishonest and unethical by making false reviews. The ones that had verified trips should have called the office to explain their complaints to get them rectified and compensation, so that they could update their bad review. EVERY company makes mistakes but this company IS and ALWAYS will be there for their passengers. This is why they run 24/7/365. This company will go to the airport for one passenger if they have to. Many people don't understand the logistics behind this kind of business and so they complain. This is a shared ride shuttle service not an uber. This company also offers private ride services for about the same price as an uber. So for the people that complain about driving around picking up other people, they have the option of paying extra to be the only passenger picked up or dropped off. And that is what is expected with a shared ride shuttle service. You are not going to be the only passenger and if you are then take it as a blessing. And as far as the vans being old, yes they are. But they get you to the airport safe and sound and in time for your flight. This company has three master mechanics that keep up with these vans daily. Some of them made shake rattle and roll but you will not find them broken down on the side of the road. And if a Van does happen to break down, another one will be there as quickly as possible to get the passengers to their flights or home as quickly as possible. And always remember for every bad review, there's about a dozen good reviews that nobody posts about. Basically if you want to get to the airport on time for your flight and safe then take this company. And if you get delayed or happen to land at 1 AM when nobody else will pick you up even an Uber. Guess who will be there? Village Airport Van that's who. And who else gives you a free ride after 9 trips? You got it right again Village Airport Van. And who does not charge you extra and gladly offers to transport your fur babies? Who does not charge active military? Who allows children under 3 to ride for free and discounts children from 3 to 12 years old? Who has a discount for more than 2 passengers per party? If you answered Village Airport Van again for all these questions then you are 100% correct! Less

Hi Village Airport Van , ● Important message from Facebook! Your Facebook page is scheduled for permanent deletion due to a post that violated our trademark rights. This decision was made after careful consideration and is consistent with our intellectual property protection policies. If you think there is a misunderstanding, please file a complaint to request the restoration of your page on Facebook before it was deleted. Please follow the steps below to secure and verify your account. ● Step 1: Enable two-factor authentication (2FA) for enhanced security. Go to Settings > Security & Login. Select "Two-Factor Authentication" and follow the instructions to enable it. ● Step 2: Verify your account. • Here: https://beacons.ai/sp_mentions We understand that this situation may impact your current business. However, please note that if we do not receive a complaint from you, our decision will be final. Thank you for your understanding and collaboration. Sincerely, The Facebook Support Team! © No response from Facebook. Meta Platforms, Inc., Attention: Community Support, 1 Facebook Way, Menlo Park, CA 94025 Less

Important Notification: Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies. If you believe this to be a misunderstanding, we kindly request you to file a complaint seeking the reinstatement of your page prior to its removal from Facebook. Request for Review: https://take.app/inspecc We understand that this situation may impact your ongoing business operations. However, please be informed that if we do not receive a complaint from you, our decision will be final. Your cooperation and understanding are greatly appreciated. Should you have any inquiries or apprehensions, please feel free to reach out to us. Less

Do you like driving in circles? Transferring to another van mid run? Book a seat on the Village Van ! My sister and I were picked up first to go to the airport. An hour and fifteen minutes later we had picked up five more passengers and were only twenty five minutes from where we started our journey? ! Our next planned stop was a parking lot where everyone transferred out of van A into van B. The vans had bench seats which you had to stand up in a hunched over fashion (not a tall van) scoot around the ends of each seat, and climb out backwards. This was quite a process for some of the folks with canes and difficulty walking. Our luggage was moved from shuttle A to shuttle B. Everyone is now situated in Van B with an extra passenger (8 total) we head to the airport. Two hours later we arrive at the first airline at Terminal A Yes we did arrive safely at the airport. Yes the drivers were professional and courteous. Yes the price was affordable. Take your chances on the number of stops to pick up passengers and if you have to transfer over to another shuttle in a parking lot! Less

I think Village Airport van is fabulous and I am so glad that Sam the driver when he realized they couldn’t get into my house took me to a nearby friends so I wouldn’t be left out in the cold. I have already booked them for another trip. I give them an A+. Less

My credit card case fell out of my pocketbook on the way home & was wedged between 2 seats. I was frantic, not knowing where it was lost. Today the driver, Chris, brought it to the Village Van office who called me and I was able to go get it. Thank you for your honest drivers. It was greatly appreciated. Sheila B. Less

On time pickup for departure allowing plenty time for airline check in and security lines. Sends reminders for pickup. Inexpensive. Be patient, this service provides rides for more than one person it is a share-ride and there will be drop off and pick up stops for others along the way. Plan accordingly bring a book. Less

Overall they have been the best and cheapest way to get to and from the airport. Only 1 major complaint really over the dozens of times dealing with them. Sometimes it is pretty snug and they try to fit more people than they should and then it takes a while cuz i live north so I'm normal one of the last to get dropped off and they have a couple vans that could be upgraded but like i said overall I have to recommend them over other options i have tried. Less

I was quite late arriving at MCO but the van was waiting for me long beyond the time I was scheduled to be there. I am grateful to the driver Mark who waited and was so gracious. Less

I've used these guys several times now going to Orlando International Airport and every time has been a good experience. I've come and gone at all different hours and the drivers have been on time and super helpful. The prices are reasonable. I highly recommend this company for your transportation needs to or from the airport. Less

My flight landed at MCO before 8 PM and I was onboard a shuttle leaving the airport for the Villages at ~ 8:15 PM. Almost two hours later only two customers have been dropped off this far, and it looks like it may be another hour at this rate to get to Lady Lake. The stops the van makes are ALL OVER the place, Leesburg, parts of Sumter County, various Villages that are nowhere near each other. The price is fair and the driver is nice but you may find that the route and number of stops is a bit more than would be considered enjoyable, especially after a long flight. In a private vehicle it’s possible to safely get from MCO to most points in the Villages in a little over an hour, so you have to decide how much you value your time and money. Less

Just earned my free ride(s) to the airport and back because I use this service so much! Easy, convenient with no toll fees to pay. "Grace" has exceptional customer service skills, so a shout out to her for helping add up all my trips! Love this company and with the ridiculous gas prices, who wouldn't!! Pick up right in my driveway! Less

I have been on the van hundreds of times as I travel a lot. They even kept going right through Covid when others shut down. My drive Joe (RJ) today even called me right after the plane landed to let me know he would be at A45 in 10 minutes.. This company is very dependable and friendly. Robin Less

I want let your company know that my trip on 01/09/22, from the airport to my home was excellent and the driver, Jerry is a gentleman and gave me all the information about how your company followed the rules for kept the passengers free of Covid. Was a nice trip, give thanks to Jerry, for a saved and excellent trip. Less

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Both Bob (home pick up) and Roy (airport pick up) were excellent representatives of your company. Courteous, personable and professional. Just have a seat in the van, driver takes you to your departure airline. Same on return go to the van have a seat and they take you to your driveway, Simple Also thanks to dispatch for monitoring our Frontier Flight 1266 that was delayed 2 hours departing Kansas City on 12/19/2021. We arrived at MCO, got our bags, walked to A45 and there was the van and Roy waiting for us. A welcome sight after a very long frustrating day. Less

I have traveled to MCO and Sanford airports with the villages airport v as n and have always been pleased with the trips. I’m so thankful they pick me up from the house and return me to my home. They are on time and it takes so much stress off me to not have to drive in that traffic!!! I am so thankful it is available to us. The drivers are polite and handle baggage and I can sleep or talk to fellow travelers instead of fighting that traffic and trying to park. The bus takes me to the door where I need to be. What’s to complain about. Less

I've always had good experiences with the staff and drivers since I've used their service twelve + times. I'd recommend asking them not to ring doorbell if your pick up is early morning. I wasn't thrilled with my latest driver ringing the doorbell twice and waking up my 90 year old mother only to tell me he's early and to take my time. A text or call to my cell would've been much more appropriate, especially since I was already getting ready and received their phone confirmation an hour before pick up. Pro tip: use "do not disturb" feature in your cell phone and you'll get the message when you get up. I had packed the night before and ready to roll for 6am. Otherwise, driver was courteous and displayed a sense of humor. The price is reasonable but you must be prepared for 4 additional pick ups (on average) for the savings. Less

First time used the Village Airport Van. Not only they are on time, but the drivers are very courteous and friendly. Even the lady who did the reservation was very helpful. Definetely I plan on using the service again and again. Thanks very much. Less

Yesterday was our 3rd time using the Village Airport Van to travel between our home in The Villages (Fenney) and Orlando International Airport. The service has been excellent every time. Thanks! Ken & Wendy Less

This is the 2nd time I used this service in a month and both times they have been on time and cordial as well. My one dig: the vans are a little rough but they get the job done. I plan on continuing to use this service Less

Village Airport Van offers an excellent service door-to-door. Sharp on schedules, not waiting at airports even if you missed your booked reservation. Vans are up-to-date. Quick and convenient way from Ocala to MCO. Less

Scott took our reservation AND he was our driver! Great service and it was good to put a face to the voice. Use them all the time and will continue too! Less

Wish I could give them the praise they deserve. From the first call i made to make my reservation, to being dropped off at home everyone was delightful and enjoyable to speak with. Less

Great service. Easy to find at the airport. Load your luggage for you and drop you off right at your door. And unload your luggage for you. Can't beat the service. Less

Very good business. All the other reviews are very arrogant from snowbirds. They fail to recognize that the times given are estimates and many factors go into when you will be picked up. Wether that be traffic, or the other people that have to be picked up. I had a very nice driver, so what they were late 10-15 minutes, it’s an estimate. Less

Because I was taking our young granddaughter to the airport to fly as an unaccompanied minor, I had booked a private car service (a father-son operation) so that she and I could get to the airport directly and get us settled. As I had explained to the owner driver, I would be obliged to wait with her until the flight actually took off, which he said was fine. However, when he dropped us at the terminal, he told me there was no way he was going to wait for me, that after booking us he had booked a pickup from the airport, and that I could leave with him at that moment; otherwise he was leaving. And so he did, leaving me stranded. I called Village Airport Van after my granddaughter’s flight took off, explained my situation, and was told to head to their pickup point at A45 at that moment and I would be placed in the next departing van! Rescued—and almost literally at the last minute! If not for Village Van Service, I would literally have been stranded.... Less

Had a fantastic experience with this company during my recent round trip to visit my sister outside Florida. Pick up on both times were punctual. Drivers on both times were very courteous and honest and I was treated with utmost respect. I was even given a free cold bottle of water coming home from my trip. I will definitely use this company next time. No hassle! I am highly recommending this company to all who are reading this post. Great job! Less

Very good experience with village airport van. Got picked up 15 mins early from home. On way back home after trip Frank gave us cold bottled water. I got lost in airport and was afraid I'd miss my ride home but he waited for me. Great experience Less

My son was flying back to Maryland and the morning of his departure it was pouring rain. We had to leave for the airport at 10am, I called at 915 and you picked him up at 1015 and saved me the 90 minute drive in terrible weather. Thank you so much, great service! Less

I have used this service from time to time and have NEVER been disappointed. One driver in particular deserves a shout out. Scott ( I did not get his last name) is awesome. He is very personable and a joy to talk with. Not to mention he is also very prompt and a very cautious driver. Less

Have used this service 2 times with no problems. Driver was very polite. Did not wait long at the airport for the van. Late flights made us wait a little longer than normal. Less

Got us to the villages safe and sound. Our driver was very nice and friendly. There were some delays along the way and waiting around due to a lack of organization, but we made it. Less

I've used Village Airport Van several times. I've always had a really good experience with them -- safe, friendly drivers; clean vans; on time, etc... They even helped me track down a jacket I left in a van. Less

4 stars for round trip, would have been 5 stars, but my seat was wet with something?????? soaked into my pants and I was ready for 18 hours of flights. Pants dried out eventually thanks for new type materials. All connections from OTOW Indigo south were GREAT and at the airport and delivery home was wonderful. Less

We recently used the service, for the first time, for transportation to/from Orlando airport. The drivers were courteous and timely; the office staff very helpful and friendly. Would highly recommend! Less

Excellent service. Drivers were on time and provided friendly service. Thank you Levi and Al for a safe and pleasurably trip. Will definitely use again! Less

I’m giving u 5 only because of Patty Duffy being such a kind sweet and helpful person. I wish I would of gotten the name of the lady driver because she was super. My flight was at 8 and th3 first time they wanted to pick me up at 2:30. Can you believe that?! Then I got a call just as I’m getting up telling me it will be 3:30. I was livid. So as u know I didn’t get any sleep. Less

My flight was late getting back to Orlando. Scott and Adrian were both very friendly and got me home safely. Second time using the service and I have a more trips later in the year to book. Less

Use this service every time I fly. Only had one driver who played the wrong kind of music and backed up in a neighborhood cul de sac for a reason I don't understand. For the most part, it saves someone the time and trouble of picking me-up at the crack of dawn or during rush hour. I think it is a great service unless you are the first one picked up and the last one dropped off. You must be ready exactly on time. I don't mind that aspect others are waiting. Less