Overall, customers consistently praise the service for its excellent communication, efficient work, and high-quality results. The team is noted for being professional, friendly, and meticulous in their cleanup. On the downside, some reviews mention that the process can involve extensive documentation, which may require patience, but this is generally outweighed by the positive experiences reported.
5
Nov 06, 2024
Lead water mains pipe replaced with plastic. From start to finish an outstanding job, very friendly and efficient staff who also even helped me deal w...
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Lead water mains pipe replaced with plastic. From start to finish an outstanding job, very friendly and efficient staff who also even helped me deal with the utilities company. Highly recommended company. Thank You!
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5
Oct 15, 2024
I used Ardent when doing the UU lead pipe replacement who were great. Came out and gave a quote quickly, which was really competitive especially with ...
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I used Ardent when doing the UU lead pipe replacement who were great. Came out and gave a quote quickly, which was really competitive especially with the UU grant. On the day they took out the work with limited fuss, came up with creative solutions around tricky problems and all the reinstatements were good. My water pressure has increased and no more lead dissolving into pipes so really pleased.
UU application took a few months start to finish, they ask for lots of photos throughout but thankfully Ardent took some. Also easier and much quicker to do correspondence with the UU case managers over the phone than email.
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5
Oct 04, 2024
Replacing Mains water pipe.
This was not a easy job to do with big rocks under ground but the lads stuck with it even with it raining all day, and rep...
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Replacing Mains water pipe.
This was not a easy job to do with big rocks under ground but the lads stuck with it even with it raining all day, and replacing the slabs that they had cut out the patterned concrete great job, and Kirsty from the office organizing that the job runs smoothly.
Would recommend Ardent Utilities to anyone how needs a job great doing with minimum fuss.
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5
Oct 04, 2024
They all worked very hard in adverse weather conditions! The job plus a bit extra! Was finished on time. The clearing up was exceptional! Would not he...
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They all worked very hard in adverse weather conditions! The job plus a bit extra! Was finished on time. The clearing up was exceptional! Would not hesitate to recommend or have them back!
Cannot be faulted. Very polite and good sense of humour. Thank you
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5
Sep 17, 2024
Appointments were made and work was completed on dates specified - first class service followed by excellent workmanship.
We had a new main water supp...
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Appointments were made and work was completed on dates specified - first class service followed by excellent workmanship.
We had a new main water supply replacement fitted and we were updated throughout the day as to what was happening, and once completed we could not tell that any works had been done.
Overall excellent company with staff to be proud off and a special thanks to Charlie and Ryan
Thank you Paul and Lynne
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5
Sep 08, 2024
We can only say a huge thank you to the Ardent team, totally professional and respected our property.. They arrived on time and worked extremely hard ...
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We can only say a huge thank you to the Ardent team, totally professional and respected our property.. They arrived on time and worked extremely hard till the job was finished leaving everything tidy and clean.
I thoroughly recommend Ardent.
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5
Sep 04, 2024
Very happy with the work done recently at my house - everyone at Ardent were helpful and the work was done quickly.
5
Aug 29, 2024
Very helpful from start to finish. Kirsty, who explained everything about what would happen and costs prior to survey was excellent. Even arranging fo...
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Very helpful from start to finish. Kirsty, who explained everything about what would happen and costs prior to survey was excellent. Even arranging for a quick survey visit to fit my shift pattern. And as a bonus told me about United Utilities scheme where by they may contribute up to £550 towards lead pipe replacement, and she provided me the link to start the application. Survey visit was very clear. Explained how and where the replacement pipe would be fitted due to make up of house. Then finally the two lads who did the job. They did an excellent job of getting new pipe into house with no damage to tiled floor in kitchen as was a worry before job started. They left all the work areas clean and tidy. Excellent job all around and very glad I asked them to do the work for me. Highly recommend them to anyone based on my my own experience. Thank you all at Ardent👍
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5
Aug 29, 2024
After needing a new supply pipe fitting but being let down by several other companies I got in touch with Ardent Utilities. Kirsty got back to me with...
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After needing a new supply pipe fitting but being let down by several other companies I got in touch with Ardent Utilities. Kirsty got back to me within 24hrs with an estimate quote. She then arranged for someone to come out to survey the work for the quote, she then sent the actual quote (which was the same as the estimate and cheaper than all the other companies I enquired with!) and the work was completed within 3 working days of the actual quote being received! The lads that come out were friendly, got on with the work straight away and left everywhere lovely and tidy afterwards!
Fab customer service from start to finish and I can’t thank them enough!!
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5
Jul 04, 2024
We used Ardent Utilities to replace an old lead water pipe. Everything was excellent: A site visit to provide a quotation during which the details of ...
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We used Ardent Utilities to replace an old lead water pipe. Everything was excellent: A site visit to provide a quotation during which the details of the work to be carried out were explained in detail. The work itself was scheduled at our convenience and Kirsty kept us fully informed at each stage. The job itself was carried out quickly and efficiently. The team made a very neat job and cleaned up afterwards. Highly recommended.
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5
Apr 12, 2023
Faultless service from start to finish on our lead pipe replacement. We've had a few works carried out on a house renovation so far and this has by fa...
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Faultless service from start to finish on our lead pipe replacement. We've had a few works carried out on a house renovation so far and this has by far been the best in terms of communication, costings and quality of work. Highly recommend.
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5
Jun 19, 2022
Brilliant team can't thank them enough the lads on site to the girls in the office every one of them are spot on, and so professional
5
Mar 25, 2022
Replaced our water main, fantastic service and a fair price. Would use them again and recommend to a friend.
5
Sep 06, 2021
Excellent service from these guys can't thank them enough for sorting out our water supply issues. Great team of people, came on time did what they sa...
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Excellent service from these guys can't thank them enough for sorting out our water supply issues. Great team of people, came on time did what they said they would do, all extremely neat and tidy, you can hardly tell that they had been here at all except we now have a proper functioning household.
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