There is a legitimate difference between being a caregiver for a family member, and being a caregiver as a profession. Medical training should be a MUST when conducting and orchestrating a medical service to those ill, & to families of the ill. Any staffing agency that requires their employees to be certified & trained, the company should lead by example. Awful experience. Heartbreaking for the recipients. There’s a fine line between business and healthcare. Choose one. Less

I initially contacted a popular web site to receive references for an at home care service provider. I was supplied with several recommendations but one company stood out. The review indicated that the managers and staff were accessible and I found this encouraging. Once I contacted the owner of Changing Tides, Rachelle Karp, I felt the referral was accurate. Based upon conversations, I felt comfortable with setting up a meeting for a physical/medical review by Changing Tides medical staff. The entire process, which can be quite daunting, was made easy by the competent and qualified team. Management is always just a phone call away and all concerns, quite a few, raised were addressed satisfactorily. I have utilized the services for my 93 year old mother for more than six months. As I stated before, the process of finding a competent and caring company to take care of your love ones is not easy. This process was made effortless and I strongly recommend that if you are looking for at home care for a love one, you contact Changing Tides. Less

From the moment I called until the time my father passed, Rochelle demonstrated sincere empathy, compassion and professionalism. My first conversation with Rochelle, was a lengthy one, where she shared her own personal journey providing care for a loved one and recognized the need for quality and compassionate care. Rochelle was present for the initial assessment and was directly involved with choosing the right care giver for my father. She made it a point to follow up with me to see how we felt my about the care my father was receiving. Rochelle made us feel that she was there if we ever had any questions or concerns. The care giver that was chosen for my father was kind attentive and hard working. I believe she was a new hire however she was eager to make sure my dad was well taken care of as well as respectful of my mom who was present during his care. I know all too well that there are so many agencies that are there for the financial reasons only. I work in healthcare and have patients and their family members tell me the horror stories of finding quality and reliable care. Of course in any situation your loved one may not fit with the care giver provided so it is important for the agency to provide alternate care, most of the time that does not happen. I feel Chasing Tides is different from most agencies. Rochelle is genuine in her mission and I learned that she has personally worked with people with physical and cognitive challenges like Dementia. Which is what my father was diagnosed with. i believe her mission is to take the burden and stress out of caring for our ill loved ones. It is never easy to allow strangers to care for your loved ones but when you have a company like Chasing Tides you can take the worry out of making that decision. Thank you Rochelle! Less

When it was determined my grandma could no longer live alone, we searched for opportunities to keep her at home with us. After speaking with numerous agencies, I felt most connected to Rachelle. She took the time to listen to us and genuinely cared fir what we were going through. Her staff made the transition easy and my grandma looks forward to her visits with her caregivers. We are blessed to have found Changing Tides Home Care and would recommend them to anyone looking for home health care. Less

When I chose Changing Tides from a list my father’s retirement community gave me, I knew I made the right choice. People commented on the difference their caregivers made in my father's attitude and disposition, and he was happier and not as anxious anymore. Rachelle, the owner, runs a great company. She, along with the staff are providing phenomenal services and they are wonderful, compassionate people. They also have a care log and interactive website so you can be aware daily of what care your loved one is receiving. I grew very fond of CJ, my father’s primary caregiver there, and she really went above and beyond her scope of duties many times. She was very much appreciated. My father passed away recently but knowing CJ was with him and he wasn’t alone is a blessing. Less

Where do I begin.... The owner and her RN were instrumental in finding the right care staff. My mom was even pleased to have a kind, new friend whom we both felt comfortable with. The fact that every caregiver goes through extensive memory care training & certification was a game changer for me and my siblings! Thank you Changing Tides!! If you or your loved ones are in need of personal care, look NO FURTHER! You'll be glad you did! Less

Changing Tides Home Care is truly amazing and thinks of everything!! We were bringing my Mom home from rehab and were at a loss as to what she needed or how she would do at home. Like a guardian angel, the owner, Rachelle appeared and guided us through the whole process. Our aide is incredible. I could not imagine a more gentle caring soul. Then we needed to increase the number of hours and with a mere phone call we were able to increase our hours for the same evening....Incredible Customer Service! We were able to add 2 more caregiver's for the evenings and weekends. Everyone at this agency is caring and knowledgeable. If you need any care at home or even in the hospital/rehab call Changing Tides now!!!! You will be able to know that your loved one is receiving incredible care. There are many home care agencies. They are not all the same so believe me and call Changing Tides Home Care. Less

Highly recommend this Agency! Rachelle took extra care in helping me find the best solution for my 84 year old mother, who faced cognitive challenges but was physically strong and capable. She patiently addressed all my concerns, developed a comprehensive care plan and made sure to monitor that the care being provided was up to my standards and needs. The chosen provider, Ulla, was outstanding, kind, and compassionate, able to understand where my mother was, where she should be, and what my mother needed; firmly, but kindly. I was confident mom was well cared for and remained active, physically and mentally - of course, you should also be clear about what you want, when, and how you want the care, to get that perfect solution. My only recommendation for improvement: Continue to build the Agency's pool of specialized and diverse providers. My mother wanted a provider of the same ethnicity and cultural understanding (Asian). I'm sure as the Agency gets established and grows, that will happen. Less

Changing Tides Home Care seeks to carry out our owner's vision of a tradition of care, treating your loved one like our family. Changing Tides ensures that the right compassionate, caring and professional individuals join their team. Supporting their staff with continuing specialty education programs. This benefits both the caregiver and the client. The culture is great, the staff are eager to provide services for our clients, engaging them in activities, assisting with socializing, keeping the family up to date with changes, and helping wherever they can. If you are looking for a home care agency to assist with your family member or a CNA, PCA, NA who is looking for a company that treats you as family, then Changing Tides Home Care is for you. Less