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4.90
29 reviews
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3
Came to Capitol Ketamine for my first time getting ketamine treatment for pain and was hopeful for the process! Was getting therapy for pain and havi... More
Came to Capitol Ketamine for my first time getting ketamine treatment for pain and was hopeful for the process! Was getting therapy for pain and having good results. I experienced various levels of education from providers about clinical expectations from treatment and different levels of bed side manner among doctors and nurses. I also experienced a very bloody uncomfortable situation in my first visit where they didn't get the IV placed in time it bled all over the place. My first two treatments were super anxiety provoking and I was told not take benzos. Another provider told me you could take benzos during treatment so it was much better when they offered on the 3rd treatment. They should have offered this at the start. After 4/6 sessions I was shocked when they terminated my treatment, because they thought I would best served by an alternate provider. They cited being unable to remove barriers such as scent-containing substances that I have reactions to. This has never been a problem at other doctor's offices; they just use normal hand soap. I also brought all the asthma medication and resources such as filters to deal with it and managed my asthma well. Additionally, they cited the other barrier of scheduling with certain providers. Regarding that, when asked if I could work with a doctor that I preferred I was told I could schedule with them. I was given Dr. Bloom, even though I preferred Doctor Woods but when I showed up it was Dr. Girma. I still went forward willingly with the treatment and there were no issues with the treatment clinically. Afterwards, they said they can't ensure a chosen provider, even though via text and verbally they offered scheduling with a preferred provider. Furthermore, they mentioned "light sensitivity" as a challenge, which is common when undergoing Ketamine therapy. My complaints are that they terminated treatment in the middle of a treatment course. I do not think their reason for terminating services is valid as I was working through the barriers and challenges and chose to continue treatment nonetheless. It is infantilizing to tell someone you know what is best for them, especially when they managed the challenges and did not have serious issues. When I started the process it was a 6 session protocol. If they had told me I wasn't seeing improvement and should consider another course of treatment that would be one thing but instead they chose a couple of trivial things to terminate services. I believe not providing me with clinical feedback as requested regarding my 4th dosing and terminating treatment in the middle of the process was unethical and I'm conerned someone would take a patient on without understanding some people will have challenges. Additionally, they offer appointments at 5 PM on weekdays but when I asked for that Dr. Woods seemed uncomfortable with that time. My hypothesis is that they make less money at the hour and because I had some "challenges," and requests for specific providers, they decided they weren't making enough money off of me and I was annoying them so they terminated services. I urge anyone working with them to ask very specific prying questions to ensure they will actually treat you through the recommended course. Furthermore they sent me clinical documents and referrals via mail even thought I requested via email, which caused almost a week delay in receiving. As an aside, I'm not sure the six dose regimine is best for chronic pain. If seeking pain regimine likely better to do a higher dose for longer vs what they can offer. Capitol Ketamine mostly treats people with mental health issues and I don't think they have a good understanding of chronic pain. Less
5
CKW has been a game changer! I’ve finally found a practice that is truly patient-focused in every way (vs more research-centric clinics). The entire s... More
CKW has been a game changer! I’ve finally found a practice that is truly patient-focused in every way (vs more research-centric clinics). The entire staff is committed to helping you find your treatment “sweet spot” - and the fact that all are ER trained with decades of experience provides extra peace of mind (literally!). I will be forever grateful for their dedication, expertise, empathy, and genuine TLC. I look forward to continuing my treatment with this team and would unconditionally recommend CKW to anyone seeking relief with ketamine therapy. Less
5
5
I have known Drs. Girma and Bloom for many years professionally, and I refer my patients to them who need their care. Highly recommended!
5
What a great experience. Dr. Bloom is one of a kind!!
5
Great place! Dr Bloom is amazing.. so helpful, calming and knowledgeable.
5
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