What our clients say about us
3.80
244 reviews
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1
This company is terrible. I booked a ride from Port Canaveral terminal to the airport and the driver never showed up. I called and spoke to the driver... More
This company is terrible. I booked a ride from Port Canaveral terminal to the airport and the driver never showed up. I called and spoke to the driver five different times each time he said I will be there shortly. He never showed up. I contacted the company directly and they said yeah if he's just about there. I called them back as we were late for a flight and told them to totally cancel. They now will not answer my phone calls. I asked for a full refund and they will not answer. They have terrible customer service. Do not book with this company they are awful Less
1
Very disappointing. We booked shuttle for round trip airport to port canaveral back in October for February 11 and 18. Good news they offered to pic... More
Very disappointing. We booked shuttle for round trip airport to port canaveral back in October for February 11 and 18. Good news they offered to pickup at hotel which was great. We change the pickup to hotel and updated the time to 10am, received text from driver at 6am pickup 11:30am. Spoke with driver that did not speak english, then it took over hour to get ahold of the office, they were rude but finally made the change so we were with the other couple that we traveled with. On pickup on 18 at dock, received no notification on pick up. Finally got someone to answer after trying for two hours. They claim they were having issue with their system. Received text with Driver and pickup 11-11:45am. Driver advised at 11:50am that he was at least another 30 minutes away. Called office again. Finally had to take a Uber to airport. We are disputing the $100 charge. They advise that we will not get refund. HIGHLY recommend Uber Less
1
We wish we could give minus stars. Our reservation was for February 18, 2024, from NCL cruise port pick up . The reservation was for pick up between 1... More
We wish we could give minus stars. Our reservation was for February 18, 2024, from NCL cruise port pick up . The reservation was for pick up between 11:00 a.m. to 11:45 a.m. Spoke with driver to get an ETA at 11:39a.m. Was informed by Jose it would be another 15 to 30 minutes before he would arrive at NCL port. at 12:15 a.m. we tried to call Jose back at 12:15 a.m. No Answer. We then called the office number and was informed they would call Jose and find out an ETA. The office called back and said he will be there and did NOT give us an ETA. We waited until 12:30 and finally ask an Uber driver if they could take us to the airport. We still have not heard from Jose, so we had to take the Uber at an additional cost. We finally arrived at the airport at 1:30 p.m. After getting through TSA we made it to the gate with 20 minutes to spare. We will try and get our cost back from Port Canaveral Quick Shuttle before we turn this over to the lawyers. This should never happen to another guest. Less
3
I was expecting a shuttle bus with other passengers so I was confused when a lady was texting me asking where we were. We were waiting by the out of ... More
I was expecting a shuttle bus with other passengers so I was confused when a lady was texting me asking where we were. We were waiting by the out of town shuttle pick up area and she was looking for us in passenger pick up. Had I know it was going to be like an Uber, I could have planned that out better and wouldnt have been waiting in the wrong area. She was on time but we had difficulties communicating our location because we do not speak Spanish. She was very polite and the ride was comfortable. She got us to our hotel with no incidents. Less
5
5
Many thanks to Jennifer, Reese, Robert. They were easy to communicate with and made our transfer the best ever for our group of 21. Should get 10 Sta... More
Many thanks to Jennifer, Reese, Robert. They were easy to communicate with and made our transfer the best ever for our group of 21. Should get 10 Stars out of 5. Highly recommend Port Canaveral Shuttle. Hope we are back soon. Less
5
Agent Jennifer was very professional and helpful. Would be glad to use service again
5
The driver was great. Very nice company. Highly recommend