Accutax Income Tax Services
2026-09-10T18:56:07.980Z
My family has been coming here for years, and we’ve always had a good experience with the staff explaining everything clearly and accurately. Because of that, I recommended this place to my partner, who was filing his taxes for the first time. When we arrived, we specifically explained to the receptionist at the front that he had never filed his taxes before. I asked about the price, and she told us it would be around $50-60 for a student. We also explained that he would be bringing his tax slips from previous years, and that was all we were told.If someone is filing their taxes for the first time, I would expect the staff to clearly explain that there could be additional charges for separate claims or previous years and, most importantly, provide an estimate of the total cost before proceeding. Instead, they completed the filing and only afterward told my partner that the total was $452.We were never informed that the cost could be anywhere near that amount, nor did we agree to a $452 charge beforehand. The receptionist should have been much more transparent about the pricing, especially knowing that this was someone’s first time filing taxes.I’m extremely disappointed because this could have easily been avoided with clear communication about the fees upfront. What was especially frustrating was being given the impression that the cost would be around $50, only to be presented with a $452 bill after everything had already been completed.Very misleading and, in my opinion, completely unprofessional. Unfortunately, after years of recommending this place to my family and others, I will not be coming back.
My family has been coming here for years, and we’ve always had a good experience with the staff explaining everything clearly and accurately. Because ... More