Brantford Surplus Store receives positive feedback for its extensive selection of products, including tools, camping gear, electronics, and miscellaneous items. Many customers appreciate the reasonable prices and good deals available, making it a go-to spot for budget-friendly shopping. The staff is often noted as friendly and helpful, contributing to a pleasant shopping experience. However, some reviews mention concerns about product quality and store organization, with a few customers citing issues with customer service. Overall, it is recognized as a unique store worth visiting, especially for those seeking varied and affordable merchandise.
5
Jan 03, 2025
I had such a great time at Brantford Surplus. Their merchandise selection is top-notch, with so many unique items at unbelievable prices. The customer...
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I had such a great time at Brantford Surplus. Their merchandise selection is top-notch, with so many unique items at unbelievable prices. The customer service was excellent, super friendly and helpful. I'll definitely be coming back for more of that unique shopping experience without breaking the bank. Highly recommended!
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1
Dec 30, 2024
I also noticed a significant decline in the quality and service at this store as of last week. The customer service has been disappointing compared to...
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I also noticed a significant decline in the quality and service at this store as of last week. The customer service has been disappointing compared to what I was accustomed to. The cashiers primarily spoke in Hindi or a language I couldn’t understand, making communication difficult.
Additionally, the store’s cleanliness has deteriorated, leaving it looking unkempt. The food section, in particular, has been concerning. I found several items either expired or close to their expiry date. For example, the expired pasta sauce I purchased tasted terrible, and one of my dinner guests even complained and declined to have have supper.
To make matters worse, I also discovered the gum I bought was expired. I’ve never checked expiry dates before, but this experience has made me paranoid about the quality of products sold here.
It isn’t enjoyable to see a once-reliable store lose its standards.
I hope they take steps to improve their cleanliness and inventory management soon.
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5
Dec 29, 2024
Love to shopping there
Good deals
New discovery
4
Dec 28, 2024
Lots of things to choose from at a great price. Highly recommend this place.
5
Dec 28, 2024
I love shopping here, the staff are always so welcoming
5
Dec 28, 2024
1
Dec 28, 2024
I have been a loyal shopper whenever I visit Brantford, but my recent experience was highly disappointing. While I was still shopping, a cashier who l...
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I have been a loyal shopper whenever I visit Brantford, but my recent experience was highly disappointing. While I was still shopping, a cashier who lacked basic hygiene approached me and informed me that I couldn’t shop with my bags. Their language was rude and obnoxious, making me feel as though I was being treated like a criminal.
In my 36 years in Canada, I have never experienced such unprofessional and disrespectful behavior. This incident has left me questioning whether I will continue to shop here.
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1
Dec 28, 2024
I have been a loyal shopper whenever I visit Brantford, but my recent experience was highly disappointing. While I was still shopping, a cashier who l...
More
I have been a loyal shopper whenever I visit Brantford, but my recent experience was highly disappointing. While I was still shopping, a cashier who lacked basic hygiene approached me and informed me that I couldn’t shop with my bags. Their language was rude and obnoxious, making me feel as though I was being treated like a criminal.
In my 36 years in Canada, I have never experienced such unprofessional and disrespectful behavior. This incident has left me questioning whether I will continue to shop here.
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