There should be a ZERO stars option! Very unprofessional and terrible business ethics! I have used Google ads for many years to generate leads and appointments for my small business. I saw a Facebook ad for Broadleaf's ads management that looked intriguing, and thought why not hear what they have to say? I figured if they could generate more leads than I was currently getting then I would be wil... More

There should be a ZERO stars option! Very unprofessional and terrible business ethics! I have used Google ads for many years to generate leads and appointments for my small business. I saw a Facebook ad for Broadleaf's ads management that looked intriguing, and thought why not hear what they have to say? I figured if they could generate more leads than I was currently getting then I would be willing to pay for that. So I scheduled a call with a representative and during that meeting I felt reasonably assured (based on the convincing nature of the sales pitch) that I would get much better results if I paid Broadleaf to create and monitor the ads for me. So I decided to give it a shot. Before contracting with this company I was consistently getting 4 or 5 calls every week from my ads that turned into appointments. Once Broadleaf's ad replaced the one I had been running I immediately stopped getting ANY calls. When I expressed concern after a couple of weeks, I was told that when any change is made it can take up to 90 days to see any results. I was skeptical of this, since I had always seen results much sooner, but I wanted to give them a fair chance, so I went with it. But after 3 months the only thing this company succeeded in doing was destroying the consistent lead flow I worked so hard to create! When I called to cancel, Brittany pulled out all the stops to try and get me to reconsider. She offered to slash the price of the monthly program several times. She was obviously trained in hard core sales techniques and she really put on the full court press. I was firm in that I had lost enough money investing in this and I absolutely gave it a chance to work for me, but it did not! When she realized she wasn't going to save the deal, she then started insisting that I should at least still subscribe to some other program they offer for $150 per month. I declined several times, but she was not taking no for an answer. I kept saying I really don't even understand what I would be getting for that money, and she just kept pushing it. She finally said that she would give me the first month free, and that I would not be charged until the beginning of the second month after I'd had time to see if it was working. To be honest, I still really don't know what the program was supposed to do, I think it had something to do with being listed certain places online?!? I really wasn't interested but I knew she wasn't going to let me off the phone until I agreed, so I caved. I was assured that I could cancel before the second month started if I wasn't happy. She sent me a contract to sign, which I was skeptical of and I called her back just to be verbally assured that I wouldn't be charged until the end of the first month and that I would not be obligated to continue if I wasn't happy with how the month went. She assured me that was correct. Fast forward to one month later, my cc was indeed charged on the 1st, and when I called (on the 3rd because, busy!) I was basically told "too bad", that they would not reverse the charge because "technically" I signed and agreed to it and I would have had to call them at least one day before the first of the month. Francis (billing dept. supposedly) spent over an hour repeating (as if to a kindergartener) that "TECHNICALLY" I signed a contract, and waited two days too long to cancel, so even though the payment was for the upcoming month (services that had not been rendered yet) I would NOT be refunded. Just WOW. So they're going to die on the hill of technicality to avoid refunding my $150, even though I spent thousands with them for zero results. I hope they enjoy that money, it sure doesn't hurt me to lose it, except on principle. BUYER BEWARE - This is a company full of slick talking, dog & pony show, hard core SALES driven dirtbags. Customer satisfaction and "doing the right thing" doesn't mean a thing to anyone in this company. I believed their promises for far too long. My bad, I guess. I am writing this in hopes that others don't get sucked into their web of lies and false hopes. Less

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