2026-08-10T15:42:19.214Z

The company has communication issues. I booked a move-in clean on the website, confirmed it via text and email. They even charged my credit card for $412.My cleaning was supposed to begin at 9 am today, and they called me at 11:30 am to inform me that their schedule was full for the day and that the website was wrong. I do not believe this for a minute, given that they have sent me confirmations in two forms AND charged my card. They then told me it was just a temporary hold when I was LOOKING at the charge on my bank app.I have no idea how the cleaning itself is because I refuse to book a place that would be so negligent in its scheduling and management.

2026-07-27T17:48:48.963Z

Put a hold on our card for almost 500 dollars, never showed. never texted. Tried to call... no answer. Then we noticed they rebooked us for another day (which we wouldn't be in town) without asking us. Finally got a call back when I complained on their website chat. Told us they actually weren't available for the day they allowed us to book online (and took deposit for). I mean seriously... get it together. So disappointing.

2026-07-13T14:05:45.931Z

The management has SERIOUS communication issues. I booked a deep cleaning for today on the website and confirmed it through texts and now, the day of supposed cleaning, I found out I'm not even on the books. VERY UNSATISFACTORY! I've used them before and the actual cleaners are very good.

2026-06-24T16:55:19.851Z

Missy and Misty were terrific and did a wonderful job with our home!

2026-06-13T00:47:30.119Z

We had a surprise visit from our 2 toddler granddaughters (who are little tornados) and were worried about how the cleaners would do working around some of the excess clutter that comes with having little ones in the home. They did great, even added personal touches like shaping their blanket into a bow on the bed! Thank you for always taking such good care of our home and for the little things that mean so much when we come home exhausted! You are all truly appreciated!

2026-05-29T16:56:23.634Z

Layeisha and Kim came and did an excellent job at our home in Swannanoa! They were punctual, friendly, and thorough. They cleaned the whole house without waking the sleeping baby too, very impressive.Usually Donna comes and she does great work for us too. We are glad we found TMM.

2026-05-28T20:30:52.246Z

Missy and Kim were great! Thanks

2026-05-25T17:11:11.137Z

Town Mountain Maids did a great job! Already excited to have them back again next month.