What our clients say about us
4.80
4766 reviews
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5
Great Escape is where we purchased our first ever pool last year. The salesman, Tony, was nothing short of wonderful. My husband and I were nervous to... More
Great Escape is where we purchased our first ever pool last year. The salesman, Tony, was nothing short of wonderful. My husband and I were nervous to purchase our pool and Tony made us feel as ease and available to help us if we had any issues. Great Escape also offers a FREE pool school every Thursday to help new pool owners know how to use and care for their pools. The staff is extremely knowledgeable. When we have issues with our water, they tell us the exactly what we need to get to clear up our water. They don't recommend us to spend hundreds of dollars to fix the issues. They only tell us what we need and then exactly what we should do with it to get the best results and they have never faltered with their recommendations on fixing our issue. We 100% recommend Great Escape in Canton, OH!! Less
5
This location is one of the best Great Escape Locations there is! The store is super clean and the staff is very welcoming when you walk in. I’d recom... More
This location is one of the best Great Escape Locations there is! The store is super clean and the staff is very welcoming when you walk in. I’d recommend this location to everyone in the market for outdoor patio furniture and your pool supplies!! Less
5
Very good experience, stuff Very knowledgeable and helpful
5
Greg is AMAZING!!! We woke up on Thursday morning to our 24ft round above ground pool the color of Lake Erie. Shock and algecide had zero effect afte... More
Greg is AMAZING!!! We woke up on Thursday morning to our 24ft round above ground pool the color of Lake Erie. Shock and algecide had zero effect after 24 hours. Friday morning I took a sample to a local pool store where the owner told me I was “sh*t out of luck” and the ONLY answer was to drain it and refill it. I should mention My daughter was with me and we had already told him her birthday party was the next day (Saturday) she was devastated and crying. Wanting a second opinion, I took another sample to Great Escape in Strongsville. Greg was extremely helpful and very respectful the entire time we were in there. He understood how desperate I was to make sure my daughter had a clean and clear pool for her party. He explained that it is possible but will require some money and a schedule of chemicals including waking up at 1:30 am. He gave no promises on the clarity, but that it would not be green. Only $85 and 24 hours later our pool was a pretty blue and my daughter had a smile on her face, while my husband and I sighed with relief and gave each other a high five. This morning (48 hours later) it looks like there’s no water in my pool- just a sheet of glass, you can see every detail on the bottom of the pool. I called the store and sang all my praises to Greg over the phone, but still wanted to give a huge shout out to him on Google. Take my advice, go see Greg. You will not be disappointed! Less
5
Every story has the good, the bad, and the happy ending. Here’s ours. We bought our first above ground pool from The Great Escape over Memorial Day w... More
Every story has the good, the bad, and the happy ending. Here’s ours. We bought our first above ground pool from The Great Escape over Memorial Day weekend. Trevor was our salesman, and he was excellent at answering any of the many questions I had, as well as working with me to upgrade my pump/filter to a DE system. He explained everything with the package, and gave us a quote for everything, which we took home to ponder on. The next day, we returned to The Great Escape to purchase the pool. Trevor wasn’t in, but Corey recognized us from the day before and helped us make our purchase. After finishing the pool purchase, Corey helped us to pick up all the chemicals and pool supplies on my list. He was very knowledgeable, and recommended buying the shock in bulk, as it was cheaper and on sale. Now for the bad- when it came time for the delivery, Transmotion had a truck breakdown. They called a few days before to give us a 4 hour window, which is typical of large deliveries. They didn’t bother calling us to let us know they were running late, nor that they were still coming. At around 5pm, I started making phone calls. I spent a few hours on the phone calling The Great Escape, Transmotion, waiting on hold, and working to get answers before they closed for the day. The driver showed up at 9:30pm, no lift gate, no pallet jack, no forklift. We unloaded with our skid steer on our own, luckily we had that ability. This was for sure on the carrier company, not necessarily on The Great Escape. They were also not made aware of any issues or delays, and were left in the dark just as we were. We realized the next morning that one of the packages had someone else’s name and order number on it, and got worried we may be missing items. We took a look around the pallet, and we realized our pump and filter was missing. We didn’t know if it was missing from the delivery or if it just wasn’t sent, but knew our installation was setup in 3 days, which was concerning. Back to the good- We called into the store with the concerns, and spoke with the store manager, Brian. Brian was able to get us a filter and pump system, getting parts from several stores in the area and sending it with our installers for our Tuesday delivery. We felt like we were being annoying, as it seemed like we had several issues back to back, but Brian never made us feel that way and sympathized with us through everything. He really wanted our experience and pool to be perfect! Even with having several issues to fix, Brian went way above and beyond, was super helpful, always personable to work with. He made sure we had everything we needed, the installation wasn’t delayed, and that he made things right. The installation with KCE Pools was awesome, they moved fast! Once they were done, they smoothed out the liner while the pool filled, gathered up all of the trash, and walked me through using my pump/filter. Overall, we had a pretty great experience. Yes, there were some hiccups along the way, but in the end, we have a gorgeous pool setup in the backyard, and we will be swimming in it very soon! Brian, Trevor, and Corey were all excellent to work with, and we’d definitely recommend The Great Escape for your backyard pool needs! In case you're wondering what model this is- it's a 21 foot, 54" deep Zion. It is so pretty in person, we love this design! Less
5
We have frequented The Great Escape in Joliet, IL, for close to ten years and have purchased an above-ground pool and a covering for our deck. Store m... More
We have frequented The Great Escape in Joliet, IL, for close to ten years and have purchased an above-ground pool and a covering for our deck. Store manager Gus and his supportive staff have been exceptionally helpful over the years. My family and I cannot say enough good things about the store. The staff at The Great Escape are always knowledgeable and ready to assist with any questions or concerns we have had. Their expertise and friendly demeanor make every visit a pleasure. Whether you're a seasoned pool owner or just getting started, they provide valuable advice and top-notch customer service. In addition to our purchases, we've always been impressed with the wide variety of products they offer. From pool accessories and maintenance supplies to outdoor furniture and backyard entertainment options, The Great Escape has everything you need to create your perfect outdoor oasis. If you are looking for knowledgeable and friendly folks to help with your pool and backyard entertainment needs, I highly recommend The Great Escape of Joliet. They truly go above and beyond to ensure their customers are satisfied. Give them a visit—you won't be disappointed! Less
5
Corey is excellent. Thankful to have someone who knows what he’s doing and is friendly & patient with customers.
5
I love Great Escape pools and more outdoor's Entertainment Company. Nice friendly company tons of associates and meets all your needs and very detail... More
I love Great Escape pools and more outdoor's Entertainment Company. Nice friendly company tons of associates and meets all your needs and very detailed information about all their products and services, payment plans, installations fast, courtesy and professional 😀 set up and gives in information on outside vendor's for extra needs so tons of valuable information to complete your full purchase Less