During a recent storm we had some water coming into our basement. Pride Restoration dryed out and cleanup all of the damage to my property. Their team was amazing to work with from start to finish. Thanks

The staff were all very friendly and professional. I used Pride Restoration for repairing water damage in my home. Jim and his team always got to my house on time, was very knowledgeable, and did a great job getting us back to normal. highly recommend using them!

Worked with Jim at Pride to help mitigate water damage after my hot water heater leaked everywhere. He and Pride Restoration handled the mitigation & the restoration of my basement. Everything was done quickly, professionally, and major attention to detail. I would suggest these guys to anyone!!

Horrendous customer service. I called to inquire about service and was told someone would call me back. Someone did call me back next day but I missed the call. When I called back to apologize about missing the call, I was told someone would call me back again. No one called. After a week, I call and was told someone would call mw back for sure. No one did. Then I call again a week after and the ... More

Horrendous customer service. I called to inquire about service and was told someone would call me back. Someone did call me back next day but I missed the call. When I called back to apologize about missing the call, I was told someone would call me back again. No one called. After a week, I call and was told someone would call mw back for sure. No one did. Then I call again a week after and the person answering the phone did not even let me finish my sentence, cut me off, and told me someone from office would call me right now! Needless to say no one ever called! This company seems like a joke. I’m actually happy they didn’t bc reading the reviews, I don’t wand to deal with their unprofessionalism! Less

I recently purchased a home in Kirkwood that requires extensive demolition work. I wouldn't say I'm an expert in home remodeling, but I'm quickly becoming one in hiring contractors and subcontractors. Some people I hope to never see again, but not Pride Restoration. I gave them a try hoping for the best but expecting the worst given my previous experiences. And I am happy to report that I was ple... More

I recently purchased a home in Kirkwood that requires extensive demolition work. I wouldn't say I'm an expert in home remodeling, but I'm quickly becoming one in hiring contractors and subcontractors. Some people I hope to never see again, but not Pride Restoration. I gave them a try hoping for the best but expecting the worst given my previous experiences. And I am happy to report that I was pleasantly surprised, and they exceeded my expectations. I was well-informed and received continuous, transparent communication from my first appointment with Dustin through the final walk through of the completed work. The staff demonstrated knowledge, was upfront and transparent about the work to be done, price, and worked hard, even working without complaint during the hottest week of the year with no AC. They also left my home cleaner than when they arrived. Pride, Dustin, and Brandon come highly recommended! I am grateful to have worked with a team that I can trust and treated my home with respect. Watch out guys, more work is coming! Less

My sump pump recently went out the other night and I had gotten water in my crawlspace and basement. Jim sent his team out to help me. His team was very professional and courteous. They dryed out and cleaned up all the areas where there was water. Fans and dehumidifiers were left for a few days to make sure the affected areas were completely dry. I was impressed with how they did moisture reading... More

My sump pump recently went out the other night and I had gotten water in my crawlspace and basement. Jim sent his team out to help me. His team was very professional and courteous. They dryed out and cleaned up all the areas where there was water. Fans and dehumidifiers were left for a few days to make sure the affected areas were completely dry. I was impressed with how they did moisture readings before deciding to remove all of the equipment. I am so glad that Jim and his team were the ones that helped me out with this disaster. Less

Worked with Jim at Pride to help mitigate a failed hot-water heater. He and Pride Restoration handled the mitigation & the restoration of my basement.Everything was done quickly, professionally, and major attention to detail. I would suggest these guys to anyone!!

Jim and his crew were awesome throughout the entire experience. The final results look great, so happy I called them. Jim updated us throughout the process. I hope I don't need to use Pride Restoration again, but if I do, Jim will be the first person I'll call.

The staff were all very friendly and professional. I used Pride Restoration for repairing water damage in my home. Jim and his team always got to my house on time, was very knowledgeable, and did a great job gets us back to normal. highly recommend using them!

During a recent storm we had some water coming into our basement. Pride Restoration dryed out and cleanup all of the damage to my property. Their team solved was amazing to work with from start to finish. Thanks

The crew we had at mothers house for sewage clean up in the crawl space, went beyond our expectations, they were very diligent getting the job done. The job proved to be a challenge and they were present everyday till the problems were solved. Dustin was very cooperative and kept me informed along the way and was receptive to questions I had. We also had a problem with mother falling ,she wasn... More

The crew we had at mothers house for sewage clean up in the crawl space, went beyond our expectations, they were very diligent getting the job done. The job proved to be a challenge and they were present everyday till the problems were solved. Dustin was very cooperative and kept me informed along the way and was receptive to questions I had. We also had a problem with mother falling ,she wasn’t hurt but couldn’t get up and the crew on site didn’t hesitate to come to her aid . I would definitely keep them in mind if the need ever presents itself again. Less

My basement had a serious water damage and mold problems, which Pride Restoration managed to handle quickly and effectively. The process was as simple as it could get thanks to their crew and knowledge.

I have had the pleasure of collaborating with Jim and his team on multiple occasions. I am always delighted to work with them, as they consistently deliver exceptional service that surpasses expectations.

Great Response, great people to work with during a time of need and stress.

I had a pipe burst and flooded my basement. The insurance company sent out a mitigation company who was obviously working for the insurance company not my family. I called Jim at Pride restoration and he came out same day to assess the damage. He found so much more damage and was able to prove it so the insurance company had to cover the additional cost of the damages. The adjuster even admitted... More

I had a pipe burst and flooded my basement. The insurance company sent out a mitigation company who was obviously working for the insurance company not my family. I called Jim at Pride restoration and he came out same day to assess the damage. He found so much more damage and was able to prove it so the insurance company had to cover the additional cost of the damages. The adjuster even admitted that their preferred vendor did a bad job. I am so grateful for Jim and Pride restoration. He saved me thousands of dollars! He is easy to work with and communicated with me constantly throughout out the process. I can’t say enough about the quality work and attention to detail. I also discovered that I am not obligated to use the preferred vendor the insurance company sends out and I will just call Pride Cleaning and Restoration directly if I ever have another insurance claim. Dr. Portwood Less

Jim and his crew are great. They were truly a blessing in our time of need. Highly recommend!

Jim is a top-notch professional who's very easy to work with.We have work with Pride Restoration on several occasions now. I'd highly recommend Jim and Pride Restoration to anyone needing mold remediation in the Saint Louis area.

John arrived on the dot for the quoting process, took a look and informed me that Pride doesn't do the type of work I needed. He could have stopped there, but didn't. John made his problem my problem and got me in touch with an outside source who could help. He REALLY went above and beyond. If Pride is this committed to a non-customer, you know they'll take even better care of customers in thei... More

John arrived on the dot for the quoting process, took a look and informed me that Pride doesn't do the type of work I needed. He could have stopped there, but didn't. John made his problem my problem and got me in touch with an outside source who could help. He REALLY went above and beyond. If Pride is this committed to a non-customer, you know they'll take even better care of customers in their speciality! Less

After the major St. Louis flood on July 26th all of the local cleaning and restoration companies were inundated with calls. Pride was the only company that called me back the next day and they were able to schedule an initial appointment for the assessment and got a crew at my house in less than a week. During the assessment the president of the company, Jim, knew I was nervous and anxious abou... More

After the major St. Louis flood on July 26th all of the local cleaning and restoration companies were inundated with calls. Pride was the only company that called me back the next day and they were able to schedule an initial appointment for the assessment and got a crew at my house in less than a week. During the assessment the president of the company, Jim, knew I was nervous and anxious about navigating through the insurance process. Jim held my hand from beginning to end. Jim documented all of the damages before the cleaning and restoration, communicated with the adjuster directly, and put my mind at ease that the insurance company was going to pay the claim. Jim was the difference between getting the claim approved vs. denied. I recommend Pride & Restoration, Inc. for their excellent response time, craftmanship, and project management. Less

They were quick and professional and explained everything. They are also reasonably priced

We had the misfortune of having two water issues in less than a month. The result was two insurance claims, two deductibles and a 6 month process to get our home restored. This was a major hassle, however, Pride Restoration made the process bearable. Dustin, Ken, Steve and Anthony were some of the crew that we worked with and they were all wonderful, each one of them going above and beyond to ge... More

We had the misfortune of having two water issues in less than a month. The result was two insurance claims, two deductibles and a 6 month process to get our home restored. This was a major hassle, however, Pride Restoration made the process bearable. Dustin, Ken, Steve and Anthony were some of the crew that we worked with and they were all wonderful, each one of them going above and beyond to get us through this. I highly recommend Pride!! Less

This was our first major water damage incident (master bathroom toilet leaked through livingroom ceiling - nightmare) Jim and his team were at my house within 45 minutes of me reporting the incident. Jim was exceptionally personable and took great care of walking us through the evaluation and restoration process as it was completely foreign to me. The service technicians were as personable and ... More

This was our first major water damage incident (master bathroom toilet leaked through livingroom ceiling - nightmare) Jim and his team were at my house within 45 minutes of me reporting the incident. Jim was exceptionally personable and took great care of walking us through the evaluation and restoration process as it was completely foreign to me. The service technicians were as personable and were thorough, clean and quick. Knock on wood, I hope water damage like this never happens again, but if it does Pride Restoration is who I'm calling. Great work team! Thank you Less

When my basement flooded after a sump pump failure, I called several restoration companies that my insurance company recommended. Each advertised "emergency services." But none of them could come to my house to even look at the problem in less than five days. That's when I found Pride Cleaning and Restoration. Devin came here the same day. He and his crew were terrific. They got to work drying o... More

When my basement flooded after a sump pump failure, I called several restoration companies that my insurance company recommended. Each advertised "emergency services." But none of them could come to my house to even look at the problem in less than five days. That's when I found Pride Cleaning and Restoration. Devin came here the same day. He and his crew were terrific. They got to work drying out my basement the next morning. They hauled out all the soggy cardboard boxes and the items that were too water-damaged to keep. In less than a week, my basement was back to normal. The service I received from Devin and the Pride team was exceptional. And the price amazed my insurance guy. Less

Jim was very responsive and his communication was great. He worked well getting the claim covered with insurance as well.

Do not use this place. This place is unprofessional and terrible service for only one week of work. Charged a outrageous price that took months for my insurance to fight that only went down a little bit in the end. Just an awful. Use Adventa Clean as they had to pick up the poor work and correct it.

They showed up on time and helped with a basement flood from my sump pump. I'm grateful for Jim and his team who is always ready to help out in any situation. They were able, despite the heavy rain, to fix this issue quickly so that would never happen again!

Jim and Susan are great to work with. They are knowledgeable and would highly recommend them!

Do NOT use this company. I contacted Jim with Pride Restoration in February when my home received water damage due to frozen pipes. Jim was pretty responsive at the beginning. He called me back the same day and said that he'd be able to make it out to the house in a few days, which he did. However, he told me someone would be in contact with me and get a plumber out, and when they never did I had... More

Do NOT use this company. I contacted Jim with Pride Restoration in February when my home received water damage due to frozen pipes. Jim was pretty responsive at the beginning. He called me back the same day and said that he'd be able to make it out to the house in a few days, which he did. However, he told me someone would be in contact with me and get a plumber out, and when they never did I had to call and he gave me the number to Ken. Ken replied but said he didn't even know the water was off. He then was able to send a plumber out the following week. The plumber was the only one from this company who was super professional, timely and responsive. After the plumbing was fixed, I spent the next 3 months calling Ken all the time for progress on what was going to be done. He went back and forth with State Farm(who also was pretty terrible about handling this at the beginning, but has been much better since I got the right adjuster), but Ken never gave them what they were looking for. One day Ken told me he would call me back...I never heard from him again. Meanwhile I have a giant hole in my kitchen. I then called Jim, who said he would get to the bottom of it and call my back...Jim has never called back, even to this day. I then called Woodward, who contacted State Farm and literally got the mitigation done in 2 days. I was mind blown. Do not waste your time with Pride Cleaning and Restoration. they're a joke. I wish I would have read more of these reviews ahead of time. They seemed like nice guys, but far from professional. Less

Pride restoration was is amazing! Their entire team was absolutely wonderful to work with and went above and beyond to help us sort through and remove damaged belongings due to a flooded basement. They were professional and courteous at all times and made sure to itemize everything that was removed due to damage. They photographed and videoed the entire process for insurance purposes and explain... More

Pride restoration was is amazing! Their entire team was absolutely wonderful to work with and went above and beyond to help us sort through and remove damaged belongings due to a flooded basement. They were professional and courteous at all times and made sure to itemize everything that was removed due to damage. They photographed and videoed the entire process for insurance purposes and explained everything step-by-step during the cleanup, sanitation and mold treatment process. I highly recommend this company to anyone that needs restoration services! The owner, Jim, even offered to come out on the night that the basement flooded to assess the damage. Amy, the supervisor made sure to introduce the entire team each day to everyone present and made sure that all of our questions were answered and that we were satisfied with the job that they had done. I truly can’t imagine having better service from any company than we received from Pride Restoration! Less

hey are a great company to work for.loved most of the people I worked with. Great team to work with. Respectful to the customers listened to what they wanted and had to say. All around nothing bad to say about the company,employees or owners. Highly recommend them if you need water restoration done

They are awsome. I had a huge sewage mess ankle deep. Amy Haldaman. And her crew did an amazing Job. They are so professional. And so nice and understanding. I totally recommend them !!

They are a great company to work for.loved most of the people I worked with. Great team to work with. Respectful to the customers listened to what they wanted and had to say. All around nothing bad to say about the company,employees or owners. Highly recommend them if you need water restoration done.

Family owned business run very professionally and with strong ethics.

I overflowed sink in laundry room, which flooded the floor & ceiling & floor in my finished lower lever. Everyone from the owner I spoke to initially, (to report my problem) to every person that came in my home was wonderful. They were all Covid respectful , educated, efficient, informative , and solved my water problem in 3 days. Someone came by everyday to check equipment & and monitor water... More

I overflowed sink in laundry room, which flooded the floor & ceiling & floor in my finished lower lever. Everyone from the owner I spoke to initially, (to report my problem) to every person that came in my home was wonderful. They were all Covid respectful , educated, efficient, informative , and solved my water problem in 3 days. Someone came by everyday to check equipment & and monitor water /moisture levels both upstairs and downstairs. They were prompt everyday. I cannot say enough about this company and all their employees . I feel very Lucky to have called them and have them solve my water problems. Less

Jim and the employees at Pride live up to there name. They take Pride in the work that they do.

I would like to take this opportunity to thank you and I your team.  When I came home and discovered I had water damage from a toilet leak, I started freaking out.  I wasn’t sure what to do.  I asked on facebook for a recommendation for a water restoration company and had several friends highly recommend Pride Cleaning and Restoration.  The crew showed up in less than an hour and went straight to... More

I would like to take this opportunity to thank you and I your team.  When I came home and discovered I had water damage from a toilet leak, I started freaking out.  I wasn’t sure what to do.  I asked on facebook for a recommendation for a water restoration company and had several friends highly recommend Pride Cleaning and Restoration.  The crew showed up in less than an hour and went straight to work.  They helped me in filing the claim with the insurance company.  I didn’t have to do anything, but let the crew in.  They were very professional and on time.  A rarity in service businesses these days.  They treated my home with respect.  I have several new puppies and I was very concerned about the products they might use in my home.  They assured me that the solution they sprayed is all natural and very safe.  I am normally very sensitive when it comes to chemicals.  I had no reverse action what so ever.  My house was dried out in just a few days and they were able to send their invoice to the insurance company so I didn’t even have to pay them myself.  I hope I don’t need to go through this again, however knowing I can call Pride Cleaning and Restoration, I won’t have to worry. Less

Thank you to Jim and his team, Kayla and TJ for coming out to clean my dryer vents today! I have been searching for a couple of months to find a company with a good reputation to do this job. I had a massive clog in my dryer vent, and most companies I called tried to make me clean the entire vent system in my household. Pride came out and completed the job timely. They were on time, professio... More

Thank you to Jim and his team, Kayla and TJ for coming out to clean my dryer vents today! I have been searching for a couple of months to find a company with a good reputation to do this job. I had a massive clog in my dryer vent, and most companies I called tried to make me clean the entire vent system in my household. Pride came out and completed the job timely. They were on time, professional and went the extra mile to make sure the job was done right. Less

This company was amazing. They were very prompt. Anytime I had a question they were ready to answer. I have never had a claim so I was really clueless on how the process went. Michelle was so helpful and she really lead me by the hand on each step that needed to be done. She answered any questions I would have. Very professional The team was at my house when they said they would. I wa... More

This company was amazing. They were very prompt. Anytime I had a question they were ready to answer. I have never had a claim so I was really clueless on how the process went. Michelle was so helpful and she really lead me by the hand on each step that needed to be done. She answered any questions I would have. Very professional The team was at my house when they said they would. I was told what they would be doing and everything was done. I would highly recommend this company Less

We had a water leak underneath our kitchen sink from a faulty plumbing repair in January of 2020 . It caused an extensive amount of damage to our home totaling over 60K. It was very overwhelming as this was our first home. Servpro and other big name companies were backed up and were not able to come out to provide mitigation services to our home. we took the initiative and shopped around and came... More

We had a water leak underneath our kitchen sink from a faulty plumbing repair in January of 2020 . It caused an extensive amount of damage to our home totaling over 60K. It was very overwhelming as this was our first home. Servpro and other big name companies were backed up and were not able to come out to provide mitigation services to our home. we took the initiative and shopped around and came across Pride cleaning and restoration. pride responded immediately and the owner of the company was out to my house within 30 minutes. Pride cleaning made sure that we were taken care of while ensuring the plumber's insurance company was not going to take advantage of us. Shortly after our battles with the insurance company, covid-19 happened which really slowed things down. Fortunately Pride continued to work with us to keep the ball rolling. They made sure to cater to our needs as a young family like keeping running water, a place to lay our heads at night, and leaving space for our toddler to play. The employees were very concious about our belongings and were extremely professional and respectful of our home. At the end of the day we came back with a house that was completely updated and in better shape than it was before. thanks to Pride cleaning and restoration we were able to successfully get through a water loss and are now back to normal in our home. I would highly recommend this business to anyone having to deal with any sort of loss to their home. They are family business that takes their customer's needs into consideration while at the same time running an honest business. Thanks Pride! Less

After Aug 2020 flash floods around St Louis we were on long wait lists to get clean up. Pride was working at another house in our neighborhood. We approached them and in 3 days they had a crew in and got the mud out, the water dried up, worked around the HVAC and plumber, took away all the destroyed belongings and boxed up the salvagable ones. The took off wall board and cabinets as needed and re... More

After Aug 2020 flash floods around St Louis we were on long wait lists to get clean up. Pride was working at another house in our neighborhood. We approached them and in 3 days they had a crew in and got the mud out, the water dried up, worked around the HVAC and plumber, took away all the destroyed belongings and boxed up the salvagable ones. The took off wall board and cabinets as needed and removed the soggy carpets. Always friendly! Less

This company insanely made me angry with their rude service. I booked them to clean my guest house once. They came late and staves always chatting and sometimes they use mobile for hours. I asked them clean properly then they start to work some times and again they began their routine talking. I can''t understand their behavior and their ratings here.

The absolute worst travesty of a company I have had the displeasure of hiring. Not only did we have to call them back 4 times just to finish the initial cleaning, but they did not play nice with the flood insurance adjuster and kept lying about how much things cost. We had to fight with them for 7 months after they "cleaned" our basement just to get the invoices needed for proper payment. They al... More

The absolute worst travesty of a company I have had the displeasure of hiring. Not only did we have to call them back 4 times just to finish the initial cleaning, but they did not play nice with the flood insurance adjuster and kept lying about how much things cost. We had to fight with them for 7 months after they "cleaned" our basement just to get the invoices needed for proper payment. They also cut out 6 different pieces of wall and never returned to replace them (but still charged us for it). Avoid this company at all costs. You would be better off with any other company or even some random guy off the street. Update: my name is Ronald Stice and we absolutely did business. Just because my screen name isn't my real name doesn't mean you can run from your mistakes. Less

I called them to clean my rented home once. They came and didn't clean well. Dust and dirt everywhere. Also they took a day to clean and their charges are even higher. How could they do this? Bad service and bad reputation for you. boycott pride.

My claim is over a month old. The water damage mitigation was done within 3 or 4 days but my adjuster has not seen anything regarding this claim. I have walls tore out and cannot start the rebuild. Horrible service. During the drying process I wasn't contacted once. I had to initiate communications to see how the process was going. Will never us them again

Great work for a very big job on very short notice. Thank you

Was at work Wednesday when I received a call from our son. He said, Mom the water heater is leaking water everywhere. He said, that a couple of rooms were wet including the carpet in the hallway was soaking wet. My first thought was to panic, but then thought stay calm and call your insurance company. They started a claim and asked if I knew of a Water Restoration Company. I said, I sure do..... More

Was at work Wednesday when I received a call from our son. He said, Mom the water heater is leaking water everywhere. He said, that a couple of rooms were wet including the carpet in the hallway was soaking wet. My first thought was to panic, but then thought stay calm and call your insurance company. They started a claim and asked if I knew of a Water Restoration Company. I said, I sure do...Pride Cleaning and Restoration. So I got a hold of them and their project manager Steve said don't worry...we will help you. I gave him my address and as soon as I got home Steve, Danny, and C.J. pulled up. Another project manager Art showed up bringing drying equipment. They went to work right away getting the wet stuff moved and getting drying equipment setup...as I watched them all working together, I knew right then and there that they knew exactly what needed to be done. They took very good care of me reassuring me that they would take care of everything. They told me before they left if i had any questions just call them and let them know. As soon as they turned the water back on..the main water faucet started leaking. Art stayed behind and fixed the problem and stopped that leak. The next day our claims adjuster showed up and Steve was right there with us explaining everything and working with the adjuster. My husband I were so impressed by the professional hard work done by C.J, Danny, Art and Steve. I hope I never have another water disaster like this ever...but...if I do...I know who I'm calling....Pride Cleaning and Restoration. Less

Our sump-pump was overwhelmed in the beginning of Jan, which subsequently flooded our completely finished basement. It was awful to try to deal with on our own. When we reached out to Pride for help, they arrived that evening and got started immediately in order to save what we could and prevent further damage. They handled the water litigation, as well as the restoration and clean-up. No one eve... More

Our sump-pump was overwhelmed in the beginning of Jan, which subsequently flooded our completely finished basement. It was awful to try to deal with on our own. When we reached out to Pride for help, they arrived that evening and got started immediately in order to save what we could and prevent further damage. They handled the water litigation, as well as the restoration and clean-up. No one ever wants to deal with water damage in the home, but it’s great to now know who we can contact to not only clean-up and sterilize the mess, but also put your home back in perfect condition. You would never know that our basement was flooded and damaged at all by looking at it now. Highly recommend!! Less

Pride cleaning and restoration are very quick to respond to a call. Kayla is amazing and does a great job. They pride in a satisfied customer and quick to get the job done.

Two fellows on site within an hour of calling. Thoroughly cleaned an unfinished basement after a sewer backup. Friendly, respectful of me and my home. Job well done.

Our experience with this company was awful. The contractor came out to work on an estimate and stated that due to the amount of moisture in the effected area, they'd want us to stay in a hotel during the renovation due to possible mold. With that being the case, I still had to call 4 or 5 times and wait nearly four weeks to hear anything back. When I called to let them know that we'd be asking an... More

Our experience with this company was awful. The contractor came out to work on an estimate and stated that due to the amount of moisture in the effected area, they'd want us to stay in a hotel during the renovation due to possible mold. With that being the case, I still had to call 4 or 5 times and wait nearly four weeks to hear anything back. When I called to let them know that we'd be asking another company to take over the job, I was told that the estimate had just been sent to our home insurance provider that morning. We never received any updates or any timelines...just radio silence for weeks. I do not recommend this company for any job. Less

We are so happy with our experience with this company. Ken Kirk went above and beyond for us. We will never use another company. We recommend them highly.

I just wanted to take a moment and RAVE about Pride cleaning and restoration!!! We were in a panic due to some unexpected water damage and called Pride first thing upon referral from a family member. They were quick and super easy to work with!! They handled the insurance company directly and that was a huge help! Rest assured Pride will get you taken care of. Hats off to Ken Kirk he know's how t... More

I just wanted to take a moment and RAVE about Pride cleaning and restoration!!! We were in a panic due to some unexpected water damage and called Pride first thing upon referral from a family member. They were quick and super easy to work with!! They handled the insurance company directly and that was a huge help! Rest assured Pride will get you taken care of. Hats off to Ken Kirk he know's how to handle the job start to finish!! Less

Danny and Jason came cleaned my carpets with pride!...... also with plant base anti microbial which was delightful due too my twins just being born very safe products I would use this company anytime to help me loved them

Very slow to get bills and had to go back and correct issues. Not happy.....

PRIDE Cleaning and Restoration: I would highly recommend this veteran owned company. They did an excellent job and went beyond their job to assist me. I had water damage in my home that covered 3 floors. A manager came out to assess the damage in less than 20 minutes and a crew was working in my home within 30 minutes after his assessment. The owner of the company came out also to appraise the d... More

PRIDE Cleaning and Restoration: I would highly recommend this veteran owned company. They did an excellent job and went beyond their job to assist me. I had water damage in my home that covered 3 floors. A manager came out to assess the damage in less than 20 minutes and a crew was working in my home within 30 minutes after his assessment. The owner of the company came out also to appraise the damage. They did everything they said they would do. During a devastating event in my life this company was like a God sent blessing. The crew packed items, moved furniture, removed plaster, carpet, wood framing and any damaged items. They sealed the room off and used a dehumidifier. This company rates 5 gold stars for their committee to customer service. L. West Less

Very professional crew .

A horrible experience: inexperienced and unprofessional staff eager enter your home without providing documents of cost. proceeded to conduct demolish, removal of anything that would increase billing without permission. Beware continuous discussion of work that insurance will pay. Staff failed to have simple essentialls such as hose. Boots, Shoe covering.

Imagine waking up to 4 to 5 inches of water in your basement knowing you have two sump pumps that should have taken care of any water accumulation. Because of the need for immediate help, I sought help with through my insurance company. All their usual registered remediation companies were unable to respond. I called several restoration companies and was unable to get help. In the end, because of... More

Imagine waking up to 4 to 5 inches of water in your basement knowing you have two sump pumps that should have taken care of any water accumulation. Because of the need for immediate help, I sought help with through my insurance company. All their usual registered remediation companies were unable to respond. I called several restoration companies and was unable to get help. In the end, because of numerous other home floods, only one company said they would respond, one of 7 I called. I found Pride Cleaning and Restoration, Inc through a Business Network International {BNI} referral partner. Even though they were swamped with calls and dispatching teams for other customers, the owner personally took my call and gave me a 90 minute at my location response (Pride is located in South St. Louis and I live north of Edwardsville Il {a 45 mile distance} As it turned out I had a double sump pump failure. Pride was fantastic. Even though I had sump pump insurance coverage, the insurer only guaranteed a 72 hour response. Talk about a failure in an emergency, I fired that insurance company but was stuck with no sump pump working and no plumber that I could get to respond to my rural location. Pride guaranteed new pump installation and went to work. I am fortunate to know one person that had a similar situation that only Pride Cleaning and Restoration would respond to. Now I only need to know I have the right company to call the first time in an emergency to get the help I need when I need it. Less

Amazing service. Called and they came last minute, Amy was amazing! Literally had a cleaning service cancel last minute and they were here within two hours. Amazing job, would highly recommend!!

Buyers beware! Pride Restoration subcontracted my company to do a huge mold and water loss in September and has refused to pay for the work performed. This has forced us to take legal action while placing a lien on an innocent homeowner.

Very disappointing customer service. Called for help in mold removal. They came and looked at the job. I did not think they thoroughly looked the situation over. I asked for an estimated quote which they would not provide at that time. Chris said he needed to review additional paperwork concerning the project which I could understand. I asked if it would be possible to get the quote later th... More

Very disappointing customer service. Called for help in mold removal. They came and looked at the job. I did not think they thoroughly looked the situation over. I asked for an estimated quote which they would not provide at that time. Chris said he needed to review additional paperwork concerning the project which I could understand. I asked if it would be possible to get the quote later that evening and he said he would try. I never heard from anyone so I called first thing the next morning and left my name and number. Never heard from this company again. It has been 2 weeks.........If they did not want the job for whatever reason, they should have responded and said they were unable to help rather than leave me waiting. Less

Worst experience ever! We used them for an insurance claim and they missplaced multiple items and lied about it until they found it. Things that the insurance company paid for to be cleaned came back still smelling like smoke. They broke things and lied about it. They refused to submit the list of items that they were not able to cleaned so we couldn’t claim the items that were totaled to the ins... More

Worst experience ever! We used them for an insurance claim and they missplaced multiple items and lied about it until they found it. Things that the insurance company paid for to be cleaned came back still smelling like smoke. They broke things and lied about it. They refused to submit the list of items that they were not able to cleaned so we couldn’t claim the items that were totaled to the insurance company. They refused because the insurance company doesn’t pay them extra for that list. They had a lack of integrity and were very obvious in their greed. I know this was not only my experience because after they sent our boxes back (missing things) we were contacted by the company because they were missing something from another person and were wondering if we had gotten it by accident! Don’t use this company. Less

Jim, Susan & the team at Pride are awesome. They have helped both me personal with my water loss as well as many of my clients. As an insurance agent, I appreciate the attention to detail and the professionalism they bring. They showed up at our house at 10:30 on a Friday night to handle the sewer water leak we had. They helped with every aspect of the claim process including working with the adj... More

Jim, Susan & the team at Pride are awesome. They have helped both me personal with my water loss as well as many of my clients. As an insurance agent, I appreciate the attention to detail and the professionalism they bring. They showed up at our house at 10:30 on a Friday night to handle the sewer water leak we had. They helped with every aspect of the claim process including working with the adjuster to make sure nothing got missed on our insurance claim. They are a family owed business that I have had the privilege working with for years. If you have water in your house, don’t wait call Pride today. Less

After receiving a phone call from a tenant about a sewer back up I immediately got on line to find a company that could help. I called Pride Cleaning and Restoration and they were able to get out to the property within 1.5 hours. They did a great job cleaning up the mess, removing drywall and carpet to make sure it was done right. My tenants were happy as well as myself with their service. I'... More

After receiving a phone call from a tenant about a sewer back up I immediately got on line to find a company that could help. I called Pride Cleaning and Restoration and they were able to get out to the property within 1.5 hours. They did a great job cleaning up the mess, removing drywall and carpet to make sure it was done right. My tenants were happy as well as myself with their service. I'll definitely call them again if we have another backup or water issue. Less

They ruined my stuff. Very irresponsible.

When we were surprised by a significant sewage back up, we called Pride. We were refereed to them by a home inspector we knew. Pride didn't disappoint.. They got there immediately after our call and didn't leave till the job was completed. They entered our lives at a stressful time and helped us mange through it. Pride worked with our insurance company very well. They handled not only on t... More

When we were surprised by a significant sewage back up, we called Pride. We were refereed to them by a home inspector we knew. Pride didn't disappoint.. They got there immediately after our call and didn't leave till the job was completed. They entered our lives at a stressful time and helped us mange through it. Pride worked with our insurance company very well. They handled not only on the clean up, but also packed up, itemized, cleaned and stored clothing, furniture and other items during the work process until completion. I hope we don't have to use their services professionally again, but if needed i would call Pride Restoration right back up. They are a family owned company and that appealed to me. . The ;exceeded my expectations. Less

We had a water pipe break and our insurance agent called Pride. They came quickly, stayed until the job was done and came back to monitor the final stages of clean up. It was a bad experience (the water pipe bursting) but Pride was friendly, knowledgeable, professional and understanding. I hope we never have another emergency, but if I do, Pride has earned my business!

Pride Cleaning & Restoration is always very prompt especially on emergency repairs on Holidays and weekends and very very happy with the type of service that they provided to me and my clients

What a great company. 24 hr service and quick response. Very reasonable pricing. :) Thank you Pride.

Very bad experience. They may do a good job with water damage but don't let him touch your house. These people will rip you off at every turn. Everything they did needed to be redone. Awful experience awful people. Save yourself a lot of headaches and go with someone else.

If you have Water Damage or a Wet Basement, then Call Jim at Pride Cleaning & Restoration. Jim is an Air Force Veteran with Impeccable Values that he instills in All of his Employees ... As an USAF Academy Graduate, Jim runs the type of Water Restoration Company you Need in bad situations like water damage in your house! ... I Highly Recommend Pride Cleaning & Restoration to All of my Family & ... More

If you have Water Damage or a Wet Basement, then Call Jim at Pride Cleaning & Restoration. Jim is an Air Force Veteran with Impeccable Values that he instills in All of his Employees ... As an USAF Academy Graduate, Jim runs the type of Water Restoration Company you Need in bad situations like water damage in your house! ... I Highly Recommend Pride Cleaning & Restoration to All of my Family & Friends! Less

Great company!

Professional Company There when you need them.

Great job working with the insurance rep on our home! The team was professional and thorough.

I had a water pipe break in between the outside wall and the finished plaster wall. I had a newly remodeled basement. When I discovered the flood I called Pride Cleaning & Restoration. They arrived before the plumber did. They immediately began emergency cleanup and restoration and walked me through the process keeping their cool even though I had lost mine. The process is an experience whic... More

I had a water pipe break in between the outside wall and the finished plaster wall. I had a newly remodeled basement. When I discovered the flood I called Pride Cleaning & Restoration. They arrived before the plumber did. They immediately began emergency cleanup and restoration and walked me through the process keeping their cool even though I had lost mine. The process is an experience which Pride will walk you through at any hour of the day or night and will explain the importance of each step. You will not meet any nicer owners who live up to the name of their company. A special thanks to the staff who kept their cool and professionalism in the worst of conditions. I would recommend Pride Cleaning & Restoration to anyone who has a flood or other disaster to their home or business. Less

Our trucking company hired Pride to clean the interior of one of our tractors due to animal hair. The three-man team that came out to our location were extremely professional throughout the entire process. Based on how the tractor turned out, we will be choosing Pride again in the future.

Several years ago, I received a phone call from my daughter..."Mom!!! The basement's flooded!!!" Not what I wanted to hear, nor what I expected...it was sewage! After a few chaotic moments, I contacted my insurance company. They came, they saw, they suggested I contact a cleaning and restoration company and gave me some options. I didn't feel comfortable with the companies they suggested so I... More

Several years ago, I received a phone call from my daughter..."Mom!!! The basement's flooded!!!" Not what I wanted to hear, nor what I expected...it was sewage! After a few chaotic moments, I contacted my insurance company. They came, they saw, they suggested I contact a cleaning and restoration company and gave me some options. I didn't feel comfortable with the companies they suggested so I went out on my own. I contacted Pride Cleaning and Restoration. They wasted no time, even though I was quite a distance away. They arrived the next day and started in on the monumental task of cleaning and preparing my very large basement (1,200 sq. ft.) for restoration. They worked closely with my insurance company and the construction crew I had chosen. They always included me in their decisions and explained what was being done. The price was no more than I expected and the work was professional. I most highly recommend this company. Less

Excellent people! They were extremely prompt with coming out to provide an estimate (same day - within an hour of calling), thorough and clear in describing what needed to be done, and provided a very fair price. They were able to start immediately the next morning, and work was completed quickly (slightly ahead of schedule actually). I'm very pleased with their services, would recommend them ... More

Excellent people! They were extremely prompt with coming out to provide an estimate (same day - within an hour of calling), thorough and clear in describing what needed to be done, and provided a very fair price. They were able to start immediately the next morning, and work was completed quickly (slightly ahead of schedule actually). I'm very pleased with their services, would recommend them to anyone needing water cleanup, or other remediation, and will definitely call them again should I be in need of their services. Less

I thoroughly enjoy doing business with Jim and his entire team.