Brilliant service so far and very knowledgeable about our air source heating
Thank you
5
Dec 11, 2024
Excellent service.
Very respectful of our home and as it says very neat.
Quality service with quality products and workmanship. Thank you
5
Dec 09, 2024
We had a Dual fuel radiator installed in the bathroom - very pleased with the service- reliable and knowledgeable for reasonable price- highly recomme...
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We had a Dual fuel radiator installed in the bathroom - very pleased with the service- reliable and knowledgeable for reasonable price- highly recommend
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5
Dec 05, 2024
Communication excellent.
Polite engineer, job done in good time and value for money.
5
Dec 02, 2024
I got a text that the engineer was on the way with eta.
Although the engineer came to update the software he also gave me a couple of tips on setting ...
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I got a text that the engineer was on the way with eta.
Although the engineer came to update the software he also gave me a couple of tips on setting up the system. One of these was very useful and had not been pointed out by the installers of the system(not Neater).
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5
Dec 02, 2024
We have very recently had a new air source heating system installed by neater heat. I cannot express how impressed we were with their total efficiency...
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We have very recently had a new air source heating system installed by neater heat. I cannot express how impressed we were with their total efficiency, consideration & friendliness. The lads who installed everything(Jamie,Brad & Jim) were excellent & very helpful( we did supply them with tea & biscuits ☺️) the inspection man(can't remember his name🤔) was exactly the same.
I cannot praise them all enough. What a great company!! I'm so pleased our housing association chose neater heat. Thankyou all.
Hazel & Will.. Basingstoke.
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5
Dec 02, 2024
Neater Heat were recommended to me by son after my previous company let me down. I've not been disappointed, very professional & efficient service all...
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Neater Heat were recommended to me by son after my previous company let me down. I've not been disappointed, very professional & efficient service all around whether its providing quotes & carrying out ensuing works or arranging servicing. From Jade in the office or Desmond our most recent service engineer you get a very timely & professional service. Work area is always left in a clean & tidy state. Highly recommended company.
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5
Nov 30, 2024
5
Nov 29, 2024
Couldn't recommend this company enough! We have used them 2 or 3 times now:
First time was to install hive heating to an existing system.
Second time ...
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Couldn't recommend this company enough! We have used them 2 or 3 times now:
First time was to install hive heating to an existing system.
Second time for a boiler fault
This time was with a problem with the hive heating (I really don't recommend hive if you're considering it - it's impossible to troubleshoot; the thermostat valves eat through batteries and it's really expensive)
Every time Neater has been out, they've been on or around the time. They've always been polite, friendly and knowledgeable.
Fantastic service!
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5
Nov 28, 2024
5
Nov 26, 2024
Superb service. We have just moved into the area and were concerned about choosing the right people for servicing our boiler, without going to the “bi...
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Superb service. We have just moved into the area and were concerned about choosing the right people for servicing our boiler, without going to the “big suppliers”. Neater Heat proved to be a great choice! They sent round a young engineer, who was friendly, polite and most of all, knowledgeable! He was able to advise us on the operation of the system, as we had not had a combi-condenser boiler before! He also helped us to work out what was best for our thermostat zones and identified an issue (that we are happy to get done). He discussed maintenance without hard selling it and generally left a great impression! I started the review with the word “superb”… it should have read: “Excellent Service”!! I have no bother in highly recommending Neater Heat!!!
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5
Nov 24, 2024
Great service, highly recommend. Called in the morning and got a call out in the afternoon, we were kept in touch with expected times too. Very friend...
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Great service, highly recommend. Called in the morning and got a call out in the afternoon, we were kept in touch with expected times too. Very friendly and professional and able to fix our boiler quickly. Thank you.
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5
Nov 24, 2024
Very helpful when we got stuck with an emergency, very professional and helpful, many thanks
5
Nov 24, 2024
Always a pleasure to deal with Neater Heat Ltd - a VERY reliable, courteous, and efficient service yet again! I am so pleased we have the annual servi...
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Always a pleasure to deal with Neater Heat Ltd - a VERY reliable, courteous, and efficient service yet again! I am so pleased we have the annual service plan as it takes away all the hassle knowing your heating needs are covered and cannot recommend them highly enough!
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5
Nov 22, 2024
Great customer service and knowledge. Thank you
5
Nov 20, 2024
Brilliant service. On Time. Good Value, super job
5
Nov 19, 2024
Arrived on time. Polite and very helpful. We would definitely use again
5
Nov 13, 2024
No complaints. I phoned the company today, and issue with boiler was sorted today. Thankyou to the lovely guy who turned up and knew his stuff! I'm n...
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No complaints. I phoned the company today, and issue with boiler was sorted today. Thankyou to the lovely guy who turned up and knew his stuff! I'm now lovely and warm..
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5
Nov 13, 2024
Great service. Desmond, the engineer, was on time, polite, tidy and professional. Fixed my issue and left my house how he found it. Was my first time ...
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Great service. Desmond, the engineer, was on time, polite, tidy and professional. Fixed my issue and left my house how he found it. Was my first time with Neater Heat but will use again
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5
Nov 12, 2024
Came within the hour and fixed our emergency leak!
5
Nov 12, 2024
Excellent service and lovely engineers. Winning combination!
5
Nov 07, 2024
Really great boiler service. Easy to book online and engineer was punctual and very personable.
Would recommend.
5
Nov 01, 2024
5
Oct 30, 2024
Nice and friendly, and the respect of our home was very appreciated. The heating system is working perfectly.
5
Oct 29, 2024
Punctual, thorough, clean up thoroughly, very polite and extremely knowledgable.
5
Oct 28, 2024
Friendly service to service the boiler at our new premises thank you
5
Oct 28, 2024
5
Oct 26, 2024
Excellent job by a great team.
5
Oct 24, 2024
5
Oct 22, 2024
5
Oct 21, 2024
Always great. Easy to book, turn up on time, and work hard. Been using Neater Heat for the last 4 or 5 years. They look after their customers, very kn...
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Always great. Easy to book, turn up on time, and work hard. Been using Neater Heat for the last 4 or 5 years. They look after their customers, very knowledge, and help you make the right decisions each time.
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5
Oct 18, 2024
Excellent attention to detail and resolved unforeseen boiler issue during single visit.
5
Oct 16, 2024
5
Oct 08, 2024
Excellent and friendly service. Highly recommended.
5
Oct 04, 2024
Service amazing. The guy that came out did an efficient job, was extremely polite and went the extra mile Thank you
5
Oct 02, 2024
I find it difficult to mannage all involved in turning my heating on. Neater Heating came and sorted me out and I am very greatful for their very comp...
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I find it difficult to mannage all involved in turning my heating on. Neater Heating came and sorted me out and I am very greatful for their very compitant work and being warm again
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5
Oct 02, 2024
Highly recommend using the team, we lost hot water. Engineer identified fault, replaced part and was very professional. John
5
Oct 01, 2024
5
Sep 30, 2024
Fast, efficient service, thank you
5
Sep 23, 2024
Fantastic service from the off set can’t fault the company highly recommended them. I had a gas cooker plumbed in.
5
Sep 23, 2024
Installation of a water meter in an old building. Excellent quality of service, knowledgeable & professional would highly recommend.
5
Sep 23, 2024
5
Sep 20, 2024
Boiler service was carried out efficiently, promptly, and at the agreed price. Desmond was friendly, helpful, and very competent, and a credit to his ...
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Boiler service was carried out efficiently, promptly, and at the agreed price. Desmond was friendly, helpful, and very competent, and a credit to his company.
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5
Sep 20, 2024
On time, pleasant, informative and efficient, no complaints.
5
Sep 18, 2024
Desmond was great. He checked everything, and was very informative in explaining his findings. Besides that he is very professional, polite and pleasa...
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Desmond was great. He checked everything, and was very informative in explaining his findings. Besides that he is very professional, polite and pleasant.
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5
Sep 18, 2024
The engineer was great
5
Sep 18, 2024
Excellent service. \in and out quickly, explained everything.
4
Sep 17, 2024
I have updated this from one to four stars as Neataheat provided a very quick response to my complaint about email comms giving no detail about house ...
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I have updated this from one to four stars as Neataheat provided a very quick response to my complaint about email comms giving no detail about house visits, which they have committed to improve
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5
Sep 12, 2024
5
Sep 10, 2024
Friendly and helpful Engineer. Thanks
5
Sep 05, 2024
Just subscribed a boiler and care plan, and had my first check. The gas engineer came to do the checking is professional, he was really patient to ans...
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Just subscribed a boiler and care plan, and had my first check. The gas engineer came to do the checking is professional, he was really patient to answer clearly to all my questions asked despite some of them sound a bit silly to him. The whole checking service provided was excellent. Highly recommended to those considering to join the boiler plan. No doubt to give them a five star review 👍🏻
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4
Sep 03, 2024
Engineer turned up at 9AM instead of the expected 12-3pm slot - luckily I was home and able to accomodate as my plans had changed since booking the vi...
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Engineer turned up at 9AM instead of the expected 12-3pm slot - luckily I was home and able to accomodate as my plans had changed since booking the visit. Engineer kindda just got on with things and I can't fault his work/manner/tidy
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5
Sep 03, 2024
Easy to online book, with reasonable lead times. Very polite, informative and overall happy with the service! Thank you!
5
Aug 29, 2024
Very efficient gas boiler service, explained all the checks that he carried out & what action I might need to take in the next couple of years. Very ...
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Very efficient gas boiler service, explained all the checks that he carried out & what action I might need to take in the next couple of years. Very clean & tidy & wore protective covers on his work boots! Highly recommend.
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5
Aug 20, 2024
Arrived on time, job done, no fuss.
5
Aug 13, 2024
We’ve used Neater Heat on our rental property for the past 5 years. Service is always first class - fast, efficient and reliable
5
Aug 13, 2024
ASHP Service. 2nd time I've used Neater Heat although for a different thing this time. As expected, throughly professional and offered advice on some ...
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ASHP Service. 2nd time I've used Neater Heat although for a different thing this time. As expected, throughly professional and offered advice on some potential works on the property. Will certainly use again.
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5
Aug 09, 2024
5
Jul 29, 2024
The service from providing a comprehensive summary of what each service looked like to booking to the appointment and to the engineer visit was very ...
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The service from providing a comprehensive summary of what each service looked like to booking to the appointment and to the engineer visit was very smooth and coordinated. Matthew was the engineer on site. He is very polite and provided detailed information on the ASHP. He answered all my questions posed to him. I highly recommend their excellent service.
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5
Jul 24, 2024
Your gentleman, was polite, friendly and caring. He carried out his job efficiently and professionally. He tidied up after he was finished and left no...
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Your gentleman, was polite, friendly and caring. He carried out his job efficiently and professionally. He tidied up after he was finished and left no waste whatsoever.
He is a credit it to your firm. Please pass on my thanks for his care and consideration.
Kind regards
Tom Groom
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5
Jul 24, 2024
A friendly competent and efficient service. They did just what it said on the tin! No hesitation in recommending them.
5
Jul 23, 2024
Very pleased with everything and job went well. Thank you Bradley for your excellent work in repairing my solar system.
5
Jul 20, 2024
Today is the 1st time we have used neaterheat and I would definitely recommend them. From booking the appointment to the completion of work they have ...
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Today is the 1st time we have used neaterheat and I would definitely recommend them. From booking the appointment to the completion of work they have been amazing.
Our engineer today was Jamie and he is a credit to the company. Jamie was courteous, polite, engaging and fully explained what he was doing. He, like this company, were a pleasure to deal with.
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5
Jul 14, 2024
Great service, work carried out well and team are very respectful and hard working. Would 100% use again
5
Jul 13, 2024
5
Jul 09, 2024
We had a new boiler and unvented cylinder installed by Mark and Jamie from Neater Heat. They arrived promptly each day, worked hard, were tidy, polite...
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We had a new boiler and unvented cylinder installed by Mark and Jamie from Neater Heat. They arrived promptly each day, worked hard, were tidy, polite and provided and overall exceptional service.
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5
Jul 09, 2024
This company was recommended to me by my sister who had used them a couple of times before. Booking was made to check out faulty valves and boiler ser...
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This company was recommended to me by my sister who had used them a couple of times before. Booking was made to check out faulty valves and boiler service. Boiler failed safety check - it was 42 years old. A couple of solutions were offered and quote provided. Boiler, pump, valves and various other bits replaced. A fault did appear late evening after instal which was fixed the following day. Follow up visit 2 days later to make sure all was ok. Bookings made quickly. I was kept well informed by the office and on site guys. They turned up when they said they would. Quality of work looks good, all rubbish removed and left tidy. I would definitely recommend.
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5
Jul 05, 2024
5
Jul 01, 2024
Punctual, polite and very professional.
5
Jun 29, 2024
This company took out our old gas boiler and put a new one in.
They were tidy and polite and professional and we are very happy with the new boiler.
5
Jun 27, 2024
5
Jun 21, 2024
5
Jun 20, 2024
5
Jun 19, 2024
5
Jun 12, 2024
Let me know they were on the way he was very informative and kept me updated on the boiler great service
5
Jun 12, 2024
Excellent service from the team at Neater Heat. Quick response to initial contact explaining the issue with our boiler, out the next day to investigat...
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Excellent service from the team at Neater Heat. Quick response to initial contact explaining the issue with our boiler, out the next day to investigate and had the new parts fitted less than 3 days later. Would recommend
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5
Jun 09, 2024
Did not know a local plumber and had leaking tap husband could not fix himself.
Neater Heat responded to me promptly and had a very competent and plea...
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Did not know a local plumber and had leaking tap husband could not fix himself.
Neater Heat responded to me promptly and had a very competent and pleasant plumber Josh come within a few days and to suit my work commitments.
Was kept updated of when to expect him, he was prompt and efficient and it was more reasonable than we were anticipating.
Would highly recommend.
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3
May 30, 2024
Great pre amble and boiler itself is good but service generally was a bit slap dash, quoted for some elements that did not need to be done. Bricking u...
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Great pre amble and boiler itself is good but service generally was a bit slap dash, quoted for some elements that did not need to be done. Bricking up of old boiler venting performed by a child and then argued the toss about it needing to be redone, then took ages to be redone, communication sporadic, left a mess in a number of areas at intial fitting. Attention to detail lacking. Overall, some issues but fitters were nice guys.
Discussed issues with MD Lee and they have kindly apologised for any concerns raised and appear to be happy to take onboard feedback which is always good. Also gave a discount off the final invoice by way of apology.
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5
May 28, 2024
5
May 23, 2024
The engineer was prompt, professional and was able to resolve the issue extremely quickly. Great service!
4
May 21, 2024
5
May 20, 2024
5
May 17, 2024
Work was completed and the area left clean and tidy. The staff were friendly and helpful, both on the phone and in person.
My only niggle is the promi...
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Work was completed and the area left clean and tidy. The staff were friendly and helpful, both on the phone and in person.
My only niggle is the promised text about expected arrival time on the day didn't happen. Although he did arrive during the broad appointment of 8am-5pm, so I can't really complain too much!
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5
May 17, 2024
Excellent job from start to finish conducted by Jamie and team at Neater Heat on our new combi boiler installation. Highly recommended!
5
May 17, 2024
5
May 17, 2024
Chris Andrews did an excellent job and in the process saved me the difference between the cost of a new Drayton Port Valve and a small part. He is a ...
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Chris Andrews did an excellent job and in the process saved me the difference between the cost of a new Drayton Port Valve and a small part. He is a great advert for your care plan.
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5
May 17, 2024
Very efficient young man, came when he said he would and completed the job cleanly and efficiently
5
May 09, 2024
5
May 09, 2024
Amazing service and a quick arrival by Danny
Sorted the leak with no hassle
Would definitely use this company again and highly recommend
5
May 08, 2024
On time, very friendly engineer, put my mind at rest, very efficient, clean and tidy work.
Just had a lovely chap out, to put a new thermostat up on m...
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On time, very friendly engineer, put my mind at rest, very efficient, clean and tidy work.
Just had a lovely chap out, to put a new thermostat up on my wall, he was excellant, he made sure I knew how to use it, very trustworthy, MATT, would only use NEATER HEAT Ltd.
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5
Apr 30, 2024
Was really happy with your service, polite staff on the phone & carrying out work.
4
Apr 25, 2024
Hi thank you for the good and efficient service we received regarding our boiler. We shall contact you again if and when needed. Many thanks
5
Apr 24, 2024
We have been using Neater Heat for the last three years to fit a new boiler and for annual service/maintenance checks. They provide a quick response a...
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We have been using Neater Heat for the last three years to fit a new boiler and for annual service/maintenance checks. They provide a quick response and excellent service and all the engineers have been polite, efficient and knowledgeable and left the site clean on completion. I wouldn't use anyone else now and would highly recommend them
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5
Apr 23, 2024
Very polite, friendly and got the job done in brilliant time :)
5
Apr 22, 2024
The young Engineer turned up on time; serviced my boiler and was very polite, pleasant and courteous. it was a pleasure to have him in my house. A job...
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The young Engineer turned up on time; serviced my boiler and was very polite, pleasant and courteous. it was a pleasure to have him in my house. A job well done, Thank you.
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5
Apr 22, 2024
Absolutely first class, I cannot speak more highly of this company 👌
5
Apr 19, 2024
I’m really pleased with the repair that the engineer carried out on my LPG combi-boiler. He was polite, straightforward, friendly, professional.
5
Apr 17, 2024
Mark installed our new boiler. From start to finish he was excellent. He worked non stop from the time he arrived untill he left . I would recommend N...
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Mark installed our new boiler. From start to finish he was excellent. He worked non stop from the time he arrived untill he left . I would recommend Neater Heat to anyone for boiler installation. He was very hard working and cleaned up as he went along . Was a pleasure to make this man a cup of tea 😀
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