good company with good customer service very reliable

I only gave one star cause I can't write a review without putting at least one star! This service is by far the worst! When you call to have them look at your connection they tell you it looks fine on their end but yet you can't even have one TV working! Nothing else hooked to the wifi! Or they tell you maybe you should look at another service! What the actual F! How do you tell your customers to... More

I only gave one star cause I can't write a review without putting at least one star! This service is by far the worst! When you call to have them look at your connection they tell you it looks fine on their end but yet you can't even have one TV working! Nothing else hooked to the wifi! Or they tell you maybe you should look at another service! What the actual F! How do you tell your customers to look into finding another service... When this was 432 Internet we NEVER had issues! I would never recommend this company to anyone, for any amount of money! Less

I have had 6 days of "network issues" on their end while trying to do work at home. I call tech support and they had no knowledge of this. I contacted billing and was directed to a woman I can only describe as (pretty sure anyone in her life left albeit anyway way possible). She advised that per the policy " THAT YOU SIGNED SIR" you should have known our policies. "We don't issue credits until 48... More

I have had 6 days of "network issues" on their end while trying to do work at home. I call tech support and they had no knowledge of this. I contacted billing and was directed to a woman I can only describe as (pretty sure anyone in her life left albeit anyway way possible). She advised that per the policy " THAT YOU SIGNED SIR" you should have known our policies. "We don't issue credits until 48 hours of interrupted service." So I asked you could have issues for 8 to 9 hours a day and as long as it isn't continuous 48 hours you're SOL. Great customer care over the bottom dollar. Yall really care. It's great to see in an economy where take it or leave it is most people's customer service. I would recommend you to anyone who doesn't value phone etiquette or customer service. Less

Great internet speeds, reasonable rates, and excellent customer service! Extremely helpful and knowledgeable each time I call!

I have been with Rio Broadband (formerly Phoenix Broadband) for several years now! The service is great, prices are very reasonable and their customer service is awesome!... More

I have been with Rio Broadband (formerly Phoenix Broadband) for several years now! The service is great, prices are very reasonable and their customer service is awesome! Less

We’re very pleased with our switch to Rio. All the guys were friendly and informative on the set up for our new installation. Isaiah helped all along the way. Not to mention, he’s a local and has assured us that if we have problems (which we have not) that he would be there to assist us. Best of all we now get much faster speeds for much less than we were paying our previous provider. Go Rio …Yo... More

We’re very pleased with our switch to Rio. All the guys were friendly and informative on the set up for our new installation. Isaiah helped all along the way. Not to mention, he’s a local and has assured us that if we have problems (which we have not) that he would be there to assist us. Best of all we now get much faster speeds for much less than we were paying our previous provider. Go Rio …You can’t go wrong! Less

Bigtime nerve of this company to charge higher than all major cities! Terrible internet service-always goes out. The worst!

They offered to upgrade my hardware for increased speeds. I paid $291. After the upgrade, I was still at the same speed of 50Mbs. I tried to call support , but there was no answer for me. However, they would answer for the install tech.... More

They offered to upgrade my hardware for increased speeds. I paid $291. After the upgrade, I was still at the same speed of 50Mbs. I tried to call support , but there was no answer for me. However, they would answer for the install tech. Less

Great service. Great speeds. Reliable service. I don’t know what all the complaints are about but we’ve had zero issues whatsoever!

I usually do not do reviews, but my experience has been so bad with them since I changed from their satellite service. I have emails back and forth. And when I call for continued problems they tell me I am the problem 🤣. Sorry because I get the runaround and I get angry. When I finally get everything straightened out, I mailed their payment but did not reach their office in time. I have ... More

I usually do not do reviews, but my experience has been so bad with them since I changed from their satellite service. I have emails back and forth. And when I call for continued problems they tell me I am the problem 🤣. Sorry because I get the runaround and I get angry. When I finally get everything straightened out, I mailed their payment but did not reach their office in time. I have been a customer for over three years with their satellite and never had to speak with their office and never had a late payment. I would use someone else if you can The crew who comes to my home are wonderful… Less

Ditch them and get starlink. Thats what i did .. Thank you ElonIn response to your response.I don't see anybody saying wow! Im glad I switched from Starlink to Rio Broadband !... More

Ditch them and get starlink. Thats what i did .. Thank you ElonIn response to your response.I don't see anybody saying wow! Im glad I switched from Starlink to Rio Broadband ! Less

Fast, reliable fiber internet. Super impressed with the speed that they get on top of things when there’s a mishap.

I wish I could give zero stars! Rio doesn’t even deserve one. Internet always goes out, and this time it’s been out for 3 days! Customer service is non existent! So done with Rio! Looking for a new provider ASAP!... More

I wish I could give zero stars! Rio doesn’t even deserve one. Internet always goes out, and this time it’s been out for 3 days! Customer service is non existent! So done with Rio! Looking for a new provider ASAP! Less

Terrible service! They are always down! Customer service sucks just as bad! Looking for another service as of now!

Terrible company. Terrible service.

If you're looking for a reliable, fast and great internet with fantastic customer service, check them out!

Worst internet service I’ve had. I’m not able to stream Hulu, Netflix…etc without it buffering. Let’s not even get started on the rude, unhelpful, and degrading customer service!... More

Worst internet service I’ve had. I’m not able to stream Hulu, Netflix…etc without it buffering. Let’s not even get started on the rude, unhelpful, and degrading customer service! Less

The worst customer service I have ever experienced.

The worst internet service I've ever had. I do not get what I pay for and apparently neither do any of their other customers. It takes weeks/months to get service issues addressed. Reception/tech support/customer service are some of the most rude, incompetent, unapologetic people I have ever had to deal with. I had good service prior to 2023. It's been garbage off and on all year. Tech support tr... More

The worst internet service I've ever had. I do not get what I pay for and apparently neither do any of their other customers. It takes weeks/months to get service issues addressed. Reception/tech support/customer service are some of the most rude, incompetent, unapologetic people I have ever had to deal with. I had good service prior to 2023. It's been garbage off and on all year. Tech support tries to fix the problem remotely and never accomplishes anything. Their terrible service has been blamed on walls, trees and myself. They talked me into a bigger data plan, and since upgrading to their bigger data plan, the service has been even worse. I then informed them that I was canceling at the end of the month and my service is now almost unusable. It's almost like it's being done on purpose. If you live in a rural area, I strongly recommend switching your ISP to Starlink. Whatever you do, DO NOT give your business to Rio Broadband. They're not local to West Texas and they shouldn't be operating a snow cone stand. Not good people. They'll be out of business soon anyway. A quick Google or FB search will tell you everything you need to know about this abhorrent ISP. ZERO STARS. Less

Would give zero stars but can’t we pay for the highest package because I love to game and my girlfriend is a college student but what is either without decent wifi, was good when we first got it but has been god awful ever since can’t go a day without it going out when it storms it never works if we didn’t need it so bad we wouldn’t pay for this garbage... More

Would give zero stars but can’t we pay for the highest package because I love to game and my girlfriend is a college student but what is either without decent wifi, was good when we first got it but has been god awful ever since can’t go a day without it going out when it storms it never works if we didn’t need it so bad we wouldn’t pay for this garbage Less

Worst customer service I have ever had. Internet speeds are about 10% of the package we pay for. We have been unable to get the situation resolved through the internet provider.... More

Worst customer service I have ever had. Internet speeds are about 10% of the package we pay for. We have been unable to get the situation resolved through the internet provider. Less