We just received our Hot Springs Pulse hot tub and we could not be happier! Joseph was very patient with us as we made our choice (and changed our minds). The staff is very friendly and knowledgeable- highly recommend!! Less

They do a wonderful job of cleaning our hot tub. They are very friendly and courteous when they come to the house. They are thorough and they clean up after themselves. They bring supplies when they are needed and I don’t have to do anything. I appreciate how well they communicate with me and the service they provide. Less

Excellent service, on time and professional. They even came back out to fix an issue with our pool cover. Great customer service and support. Highly recommend! Less

A word of caution: Townley charges customers over $90 just to inspect Polaris robotic pool cleaners under warranty. I was referred to them by Polaris as one of their authorized warranty centers. The issue I’m facing is with the control box for the machine, where the Wi-Fi/Bluetooth feature isn’t functioning properly. This is disappointing because I've previously had positive experiences with Townley, especially when purchasing pool chemicals and other supplies. Following this, I contacted Leslie's Pool Mart on Bowman (another recommended warranty center from Polaris), and they immediately accepted the unit, ordering a replacement at no charge. Charging customers for simply inspecting or replacing equipment that is covered under warranty feels like price gouging. I strongly suspect this is not a practice endorsed by the manufacturer. Less