Terrific customer service… Josh brought a tank to our cabin in the forest of big bear full, & tested its operation with diligence & care…His service shamed my former provider..polite, punctual, & honest, the communication was Encouraging…I recommend propane west coast highly To anyone dissatisfied with their Current suppliers accessibility, contractual demands, & the overall service you are receiving.. Service Less

Propane West Coast really goes above and beyond my other company I used. The other place must of messed up my gauge on the tank as PWC discovered immediately that the part had been turned around incorrect and thus not reading. So instead of being charged an arm and a leg for tank disassembly, PWC was right in the area to fix it by simply turning it around. So I asked about the price on propane and PWC gave me a very reasonable figure. Now, I had called my prior propane company prior to this, just one day before. I was only able to leave a message and didn't talk to a person. I wasn't back until 10:00 PM that night, so I was unable to return his voicemail. Very early the next morning I got two more voicemails from prior company. I had business down the street to attend to and didn't get the calls. So I am just getting settled and the prior company came to look at my tank, (without confirming an arrival confirmation). After looking at the tank for some time, he was talking about ordering parts, possible extensive delay, repair, etc. PWC showed up a few minutes later. He discovered the problem immediately and Josh corrected the issue in just minutes. Now I wouldn't have to wait weeks and weeks to fill my tank as I was told by previous company to run it dry for gauge and float disassembly. So I wanted to check the price for the refill and called. Prior company, (when they finally answered), said they couldn't get ahold of their driver and/otherwise might be a few days. So I called PWC who gave me a prior good price to tell them to go ahead and fill it, knowing that they could fill it that day for sure. So by the time I finally was able to speak to my prior company, the owner, (I think), very crotchety and irritable said the driver was already halfway to my house. When I said to forget it, he got all mad. Refused to listen to me and became very quarrelsome. I attempted to explain that they were not to "just show up"... Instead, talk to me first, as I hadn't confirmed anything and they couldn't get ahold of the driver. This was to no avail. In fact, I had told someone there earlier, who answered the phone, to call me immediately if they were able to talk to the driver. They obviously never did, told me way later that they "just now" talked to him. So if they just talked to him, how could he be halfway back to my house? I get a call from PWC and he said he was in the area, on my street in fact. I told Nick at PWC to go ahead and fill it, after being lambasted by my previous company, even told I didn't return his calls (in LESS than one day!). Nick was very very nice, and so are all the girls at the office who work at PWC, especially I believe the owner, Josh, if I'm not mistaken, who had discovered that my gauge was just a simple fix, which I believe my old company had quite possibly caused in the first place, (they were the only one's who could of twisted the part wrong), but couldn't take the time to put in some effort. To sum up, Propane West Coast treated me like I am human, put in some effort, answers the phone, reasonable prices, and a pleasure to deal with. Less

I am impressed with Propane West Coast’s service. I was so happy they were able to come out last minute when I needed help. The process was seamless, and I felt well taken care of. Nick went above and beyond! His customer service was outstanding—he answered all my questions in a clear and easy-to-understand way, including showing me how to check when my tank is running low. His friendly and professional approach made the whole process so easy and stress-free. Excellent service from start to finish—I highly recommend them! Less

After hearing good things about Propane West Coast on local social media, including a price comparison showing they have fantastic pricing compared to other vendors, I sent a Facebook message because I wanted to change from my current propane provider. Josh the owner responded promptly and courteously by messenger, and followed up with a phone call as soon as I shared my phone number. Shortly afterwards, I received a call from Andrew in their office to assist me with getting my account set up, and to get on the schedule. He was also very polite and professional. My existing rental tank had fuel in it, but both Josh and Andrew explained clearly that PWC would transfer the original fuel to their tank when they came to my property to install it. I was able to set the service appointment for about a week out - a much better scheduling experience than I had with my previous provider! My appointment was yesterday, which was Monday. I received a friendly confirmation/reminder call Friday afternoon, and Josh and the crew arrived at the time of the scheduled appointment yesterday morning with my new tank. They were professional and a pleasure to deal with on site. Following the swapping of tanks and transfer of fuel, Josh gave us some education on propane heating and pointed out a deficiency in our system, which we will immediately address. He also sent a link to the app with the smart monitor - so I can monitor my fuel levels and set notifications when I'm running low. This is an excellent value-added service that my previous provider did not offer. Seriously, this has been one of the best service experiences I've received here on the hill. Turns out we don't need to put up with crusty grumpy people, high prices, and impossible to schedule propane deliveries... just contact Josh at Propane West Coast and they will get you right! Thanks guys, you've earned a new customer for life <3 Less

I recently became a customer of Propane West Coast, and I have to say, I’m beyond impressed with the service I’ve received. From the start, their customer support team was friendly and knowledgeable, walking me through everything I needed to know about getting set up. But what really stood out was when their installer, Josh, came out to perform the initial inspection and hookup. During the installation, Josh was very thorough and professional. He noticed a small gas leak that I hadn't even realized was there. He immediately alerted me to the issue, explained the potential risks, and assured me that they’d take care of it right away. I really appreciated how calm and confident he was in handling the situation—it made me feel reassured that I was in good hands. Josh quickly went to work, fixing the leak with expert precision. He took the time to test everything carefully and made sure all of the safety protocols were followed. It was clear he knew exactly what he was doing and genuinely cared about the safety and satisfaction of his customers. The entire process was smooth and efficient, and I feel great knowing that my propane system is now in excellent condition. I’ve been with Propane West Coast for a short time, but they’ve already exceeded my expectations. If you're looking for a reliable, professional propane service with top-notch customer care, I highly recommend them! Special thanks to Josh for going above and beyond in ensuring everything was safe and properly installed. Highly recommend Propane West Coast Less

Just what we have been looking for a propane company with top quality tanks and great service. We just purchased two tanks and had them delivered. Best price on tanks and propane that we could find. They provided great on time service and set up. And even provided extra service that we needed! We are 100% satisfied and have already recommended them to our neighbors. Great job Josh and John Keep up the good work! Bill and Monica M. Less

I wasn’t having a great experience with my old propane company, so when we decided to switch Propane Westcoast made it quick easy and affordable!! I have already recommended them to family and friends!! Within 2 days of switching they not only delivered with efficiency but they delivered with great pricing! Less