based on 297 reviews
My experience with such an endeavor was made to be a very smooth process. The professionalism and candid approach to all my inquires and concerns, were met with and very knowledgeable and friendly tone. Chelsea made me feel not only at ease but aware and well versed to all the options that were available to me. Thank you for making me feel confident in our decisions for my future.
Prompt, professional, patient, proficient are the words I use when speaking about my Representative Hana. I enjoyed his service.
Becka was extremely helpful and knowledgeable about everything I enjoyed working with her. Protecting my family is very important to me she help me with the best way to do so.
Dalis was kind, professional, attentive to my needs, and thoughtful. She was an absolute pleasure to work with. It felt like I was having coffee at the Cafe with a friend. You all would be doing yourselves a Great service by keeping her around. She IS and should be the standard of service!
He is the best man for the job
Marcia is the ideal agent. I expressed my need of insurance. She assured me that she could match my threshold with an affordable solution. She conveniently came by my home to explain the details and help process the forms. I feel relieved to have my insurance needs addressed. Marcia is the best!
Marc answered all of my questions and was very knowledgeable and helpful during the process.
The customer service was outstanding. Crystal was very kind and patient with me. It took me some time because I just lost my grandfather and uncle two days from each other and we are just getting through their Homegoings. Thank you Crystal for your time and support!
very knowledgeable and helpful
It was a great experience
M. Brooks is very passionate and knowledgeable about the insurance industry. If he doesn't know the answer to your questions, he will definitely do his research and follow-up with you. Mr. Brooks is patient, professional and very detailed oriented. He's definitely a great asset to Black Swan Insurance Group. The Wokes really appreciate all your time and efforts through this process.
Very easy to communicate with and she was very helpful
Very knowledgeable and caring about your budget and needs! She will find thr right policy for your needs and budget!
Easy, knowledgeable with out being pushy.
Bridget was very kind and helped me set up my life insurance policy! Thank you for everything! 💜
Erika was a pleasure to talk to. She was very patient & answered all of my questions & concerns (over 2 hours worth of them...lol) Her knowledge about insurance was spot on. I had peace of mind by the time our conversation ended. Thank you :)
Very easy to speak with and not pushy, information that was provided was beneficial in meeting my needs.
Bridget’s great knowledge of the products and was able to help with my unique needs.
It was such a pleasure to work with Mariana! She was honest, professional, knowledgeable, and very efficient.
Mariana did a phenomenal job helping me understand the ins and outs. She’s an outstanding life insurance agent.
Working with Carrie during this process was a pleasure. She was very helpful and very diligent throughout it all , keeping me informed and being available and getting me the best possible results for my family.
It was a pleasure doing business Black Swan Insurance. Chelsea listened very closely to what I said about my needs and made sure that the right solution was found to protect myself and my family! I highly recommend Chelsea and the Black Swan Insurance group for any of your family’s insurance needs!
Bridget took the time to thoroughly explain all of my insurance options. She assisted me in choosing a plan that was right for my family. She was professional, friendly, personable, and extremely knowledgable. I enjoyed working with her.
Today I received caring, thoughtful, and excellent service from Louis. I was very grateful that I was connected with him to obtain my goal of securing generational wealth. Phenomenal thank you very much.
Louis was very helpful and accommodating
It was a pleasure speaking with Carrie! She understood exactly what I was looking for a knew where to look for my needs. It was just working with her. She was very friendly and made it so easy!!
Lakin was a pleasure to work with. She is very professional and went out of her way to accommodate my life insurance needs.
Was very emphatic and listen to my concerns. Explained my options. Was ex tremely sweet and caring.
Mariana was so kind and helpful reassuring and was patient and answered all of my questions and concerns was very through when explaining things,so glad I found her. She is an asset to her company. I would give her 10 stars if I could. Thank you Mariana
The most patient and helpful representative.
Lisa was awesome, she explained everything so I could understand my policy and even went out of her way to get me a better policy with a better payment option. Lisa will always be my go to person for insurance and I will recommend her to all my friends.
Great Insurance Agent Mr Shawn, very helpful and knowledgeable. I would highly recommended him. He got me what I wanted to protect my family.
Excellent service! Great listener, knowledgeable of her craft and super sweet! I'd recommend Erika to anyone!
Lacy was very attentive and she worked to get me the best possible rate....awesome young lady.
Helpful throughout the entire process. She explained the packages to fit my needs and ensured I knew what I was getting.
Thanks so much
It was great, Jemar helped me through the process. I had a lot of questions so it wasn't easy. Thanks again to Jemar.
Excellent and diligent
Landon and Black Swan found a solution that really works for me and my family.
Dalis listened to my needs and what I wanted in an insurance policy. Her knowledge and expertise was much appreciated.
I would recommend Mitchell because not only was he honest but very informative and easy to work with. Thank you for helping me secure my family when they will need it most💜
Tristan, helped me find an acceptable product for the needs of my family & I. Going above my expectations & putting in a that extra effort, that seems to be a dying art form!
My husband and I were having trouble finding life insurance and Larkin has been such a help in finding the right one. She is a very friendly and delightful person to walk us thru this process. Couldn't ask for anyone better.
Lakin listened to my needs and acted promptly, providing me with what I needed to protect my family. Went out of her way to make the process as painless as possible. I highly recommend her.
I was very satisfied with Landon, explained everything through and made the process enjoyable Thanks Landon,
Very responsive and flexible. Easy to understand and excellent customer service to my insurance needs. Highly recommend!!!!
Very professional and have a lot of patience
Lisa Berry was so sweet and super knowledgeable. She worked with me to get the insurance I needed and stayed in my price range. I would 100% recommend her!
he was very good to work with. bryan
I was treated with total professionalism and friendliness and got the product best suited for me. She is very resourceful and helpful
Lakin went above and beyond to not only find me the best policy at the best price, but to accommodate my crazy west coast schedule. Through it all, she was patient and professional. I never felt pressured at any time. Lakin is very knowledgeable and easy to work with. I will definitely recommend her to everyone I know for their life insurance needs. Thank you so much!
Michael Antu was great and informative also made the experience easy
My experience left me with assurance that someone took the time to listen and present the best insurance to meet my needs. It was pleasant and meaningful in which I will share with other people and make recommendations accordingly. Sharon Kivette
My experience with shawn was fantastic
They listened to my needs and worked with me to get what my family needed.
Very knowledgeable. Goes out of her way to get with a plan that fits your budget and very funny. I truly enjoyed my experience
Was very helpful and professional Would recommend to friends and family .
Ms. Dalis is patient, courteous and very helpful. Ms. Dalis willfully took time to answer my questions professionally and clearly. She is graceful and compassionate. I am fortunate to be a client.
Amazing service, super helpful, knowledgeable, thank you Marc.
Very helpful and explained everything in clear detail. Dalis was full of energy to help and explain in detail to help me understand the why factor. I would recommend to anyone that needs mortgage protection!!
Landon was super helpful and made the process nice and smooth!
Absolutely fabulous customer experience. Answered all my questions. Very patient. Knowledgeable. Most of all personable and easy to work with. Keep up the great work!
I was contact and met with an agent named Bridget she actually met me at my home she was so professional and so kind she took her time and explained everything I did not understand I really appreciated her at this time and now I am covered and comfortable with my decision thank you so very much and I will recommend her to my family members and friends that I work with
In the beginning I did not want to take the call from this company but after speaking to Mr. Chadwell I actually had a great experience. He was extremely nice and explained to me the details of what my coverage would be. The most important thing I liked about Mr. Chadwell was that he did not make me feel pressured and I was able to choose the coverage that best fits me at this moment. Most people...
In the beginning I did not want to take the call from this company but after speaking to Mr. Chadwell I actually had a great experience. He was extremely nice and explained to me the details of what my coverage would be. The most important thing I liked about Mr. Chadwell was that he did not make me feel pressured and I was able to choose the coverage that best fits me at this moment. Most people would have rushed me through it and make you feel pressure but mr. Chadweel took him time. Thank You Mr. Chadwell 👍 you’re awesome.
Easily explained anything I needed to know. Answered any questions I had. Jemar was extremely helpful.
I felt like we got the right insurance coverage. Erika was wonderful and took excellent care of us!
She was extremely helpful and kind everything went smoothly and I'm grateful
crystal was very helpful, the site wasnt. got what i wanted without much pain. she stayed with my situation and saw it through, thank you.
You were very helpful and I appreciate your help with this
Awesome advice and takes time to listen and suggestions from experience. Very top of the list
If you are looking for life insurance Carlee should be your go to. Very professional,listens,and goes out of her way to find the best policy that would suit you needs. Also Carlee is always in communication .
I never thought of purchasing life insurance as interesting or delightful conversation, however, Bridget my agent was a knowledgable ray of Sunshine that brightens a rainy day. My only complaint is she doesn't live nextdoor.
Mr. Matt was awesome he took the time to go everyt6with me and he listened to me, I can tell that really is passionate about what he does, it's just not about the money he really loves what he do. I Appreciate his time his Compassion.
Very professional ,
Great service from Tristan
Marcia was great in the professional service she gave. Very nice and patient and courteous.
My partner and I worked with Mitchell to get set up with whole life insurance policies. He helped us so much! Each part of the process was explained to us clearly. Even when he was asking us about our health, he explained what companies focus on, how far they look back, and why it is important to them. He then helped us find a company that has us paying less than half of what State Farm was havin...
My partner and I worked with Mitchell to get set up with whole life insurance policies. He helped us so much! Each part of the process was explained to us clearly. Even when he was asking us about our health, he explained what companies focus on, how far they look back, and why it is important to them. He then helped us find a company that has us paying less than half of what State Farm was having us pay, and it was for more coverage! I Highly recommend him and this company to anyone that’s looking for an insurance that works for them!
Crystal was very knowledgeable and informative about life insurance. She listened first, then offered a solution that addressed my concerns.
Mr Nelson was very courteous & informative on plan I chose. He also gave all his information in the event I had to contact him again. I'm very pleased & satisfied with his work. Thank you so much for all help provided.
Very professional and easy to work with
Very Helpful and made me feel good that my family would be provided for.
Excellent customer service! Very caring and worked diligently to help me protect my family. Thank you, Bridget!
Very professional and efficient thank you for getting me and my children covered.
Crystal was wonderful to work with. I have spoken with so many agents, but she was much more assuring. I didn't smell "commission breath" through the phone. The product sold itself and she allowed it to happen. I just needed to get a couple of specific questions answered and she did a great job of accommodating me. Thanks so much!
Ms. Carrie took great care of me as she helped me find the best policy for my mom. Her knowledge and expertise shined through in such a warm manner. She makes it happen!
Michael was a very good rep took really good care of me and listened to what I was in need of thank you for all your help look forward to working some more with you
Helpful agent. Quite knowledgeable about all of the different products.
Exceptional Customer Service.
I had an excellent experience working with Bridget from Black Swan Insurance Group. Bridget possessed an exceptional knowledge of the type of insurance that I was interested in, was extremely courteous and answered all of my questions in a very understandable and detailed manner. I will highly recommend working with Bridget to all of my friends and associates if they are ever in need of any insur...
I had an excellent experience working with Bridget from Black Swan Insurance Group. Bridget possessed an exceptional knowledge of the type of insurance that I was interested in, was extremely courteous and answered all of my questions in a very understandable and detailed manner. I will highly recommend working with Bridget to all of my friends and associates if they are ever in need of any insurance consultations. In appreciation, Barbara M. Blendy
Jemar has great knowledge about his job and works with passion.He clearly and patiently explained everything I needed to know before I got enrolled into this insurance policy.
Great experience. I had the pleasure of speaking with Mr Chadwell and I was very impressed. He thoroughly explained each option I had helping me to fully understand and choose what worked best for me and my family. Mr Chadwell is very knowledgeable, and just a pleasure to talk to. I highly recommend Mr Shawn Chadwell for helping people who are looking to secure their long-term needs. Thanks again...
Great experience. I had the pleasure of speaking with Mr Chadwell and I was very impressed. He thoroughly explained each option I had helping me to fully understand and choose what worked best for me and my family. Mr Chadwell is very knowledgeable, and just a pleasure to talk to. I highly recommend Mr Shawn Chadwell for helping people who are looking to secure their long-term needs. Thanks again Shawn for all your help. 😊💙
Dalis was very helpful and explained as we went through the process of finding the best homeowners insurance for me. She was very pleasant, and had a calming voice so that you could understand what she was talking about terms she used were on my level for not knowing much about insurance. I would highly recommend Dalis she did an amazing job ThanksI
Erika did an amazing job getting us set up! Very professional, knowledgeable and courteous!! Thanks!!!
John really took the time to help me find the best information that I needed. He wasn’t pushy and he did care about our financial situation at this time. I would definitely recommend him to anyone.
Very knowledgeable and very helpful with what I needed to protect myself and my family.
Shawn was a pleasure to work with on such a sensitive subject and necessary decision as life insurance. He was honest, and helped us to become well informed on our options. Our family got great coverage. We highly recommended his services.
Bridget is amazing! She is very knowledgeable and made me feel comfortable in my decision to purchase a policy.
Louis was very personable and listened to my needs and concerns. He found an insurance product that fit my needs and my budget.
Marcia was a pleasure to work with and guided me through the application process. She made the process simple and smooth. Thank you!
Monica was very great and took her time to work with me very professional.thanks
Marc was extremely thorough and explained everything in detail. I was hesitant to go through with the process but he was very helpful and we completed everything in a short amount of time.
John was great! Very nice, patient and informative.
Very helpful and patient. She is family oriented and was able to work with my busy schedule and medical condition to get me insured for a great rate!
The experience was very relaxing and helpful. Very helpful, and resourceful.
Thanks for helping me.
Did an awesome job helping with the insurance.
Carlee Is well informed took the time to listen to my situation. She figured out the best way to solve it, and she did.
Dalis was very helpful and showed a lots of interest and experience in helping my family to get where we need to be, she was amazing!!!.
Becka made the process seamless. She was clear in her speaking, friendly, knowledgeable and very precise.
I am very satisfied with Mr Hawkins and the time we spent on the phone, as he was questioning me about questions that needed to be answered for my application for the mortgage protection program. My opinion you have a real gem on your team. Thanks again T.H.
Absolutely had A-blast Made it fun and formative And bent over backwards to help Definitely a winning personality
Jemar helped me find a life insurance plan quickly, efficiently and with great care and professionalism. Whole experience was a delight!
Great, 5 star company 👌 Marcia truly worked hard at looking after my family.
Becka was awesome! I appreciate her listening and getting me the best possible options. Thank you Becka
One of the most atentative agents I've dealt with. Flawless communication and listening skills. Knows your needs before you do. A+++ service ty ERIKA
Awesomely personable and HUMAN Marsha understand my concerns, listened to me and provided a way to assist me with life insurance
Jemar Mitchell is a man of integrity with a listening ear. His professionalism is above-board, and he devotes his time to adhering to your concerns and needs.
A very knowledgeable agent who helped me tremendously with my insurance needs. Very professional in the way of speaking to one another for my needs and I felt very confident that she helped that’s in the best interest of my family. The process was very easy and assurances were right. My hat is off to her for a job well done 👍
Very pleasant experience. Nice and easy to understand, and very helpful.
Jemar got me great coverage for a great deal and explained everything every step of the way!
Pleasure working with Jemar!
Thumps up to Marcia Secrets. I received her credentials before our phone conversation. The process for insurance coverage went well and after completing all questions and requirement, my application was approved.
Jemar was very friendly, helpful and he was able to explain things clearly.
Tristan really took the time to explain everything to me so I knew exactly what I was getting and the right insurance I needed to take care of my family. A really nice guy and was very pleasant to talk too.
She was very helpful
Marcia was very informative and made sure to ask questions and may need. Thank you.
Tristan was very helpful. He answered every question.
Tristan was such a huge help with meeting our insurance needs. I would highly recommend his services.
Erica was a pleasure to work with. She was very kind, friendly and very helpful. She wasn't pushy. She got me the best insurance rate that worked in my budget
Super knowledgeable and very personable. Great job!!
Shawn was polite, very informative he was patient with us, he made sure we understood everything about our transaction, we were pleased.
Bridget is AWESOME! She definitely has a way with making you feel like a family member. So personable and knowledgeable. Definitely recommend her for your insurance needs!
Jemar Mitchell was very helpful, knowledgable and polite. The entire process was easy and enjoyable.
Very professional and polite. Listened well. Made finding a policy easy.
Very kind and polite! She was able to get insured in a very timely manner!
I applied for a position here and was granted a virtual interview. At the interview time I joined the session. The interviewer did not join. I emailed him, no response. I waited in the interview room until it timed out. I finally heard back from the interviewer the next day. He said, “I was unexpectedly out of town the past two days. Let's reschedule for a better time as I am now back in the offi...
I applied for a position here and was granted a virtual interview. At the interview time I joined the session. The interviewer did not join. I emailed him, no response. I waited in the interview room until it timed out. I finally heard back from the interviewer the next day. He said, “I was unexpectedly out of town the past two days. Let's reschedule for a better time as I am now back in the office. I will send you a reschedule link. Thanks so much for your understanding!” For me the lack of apology and the focus only on his schedule and his convenience spoke volumes about the company culture. I withdrew my application after that.
My broker very professional and clear to understand, he handled all our needs
I can't recommend Marcia's service enough. Very knowledgeable and quick to answer any questions. She has been extremely sensitive to our time and needs, and was able to take all of our information and concerns and recommend the perfect solution for us. This is now the 2nd time we have dealt with her and will continue to do so in the future. 5 stars!! A++++
Was very helpful with getting me started, upfront honest and not pushy. Was happy to do business with them.
The representative I spoke with was great. She really took time to understand what we wanted and gave me more plans to choose from. No pressure just the facts and options.
She explained everything in great details. She is wonderful to work with, and I would gladly give her name to any one looking for insurance information. She was the BESt Ever that I have talk to thus far. Thank you Neal and Becky Hunter
So I was looking for protection for me and my fiancé, I wanted to know if something happened to me that she would be okay, Tristan Hawkins was the first person to get in touch with me, literally in a minute after I was looking into mortgage protection after I received a post card. He texted, chatted and got me hooked up with something that I was happy with. Now I’m resting easy knowing my loved ...
So I was looking for protection for me and my fiancé, I wanted to know if something happened to me that she would be okay, Tristan Hawkins was the first person to get in touch with me, literally in a minute after I was looking into mortgage protection after I received a post card. He texted, chatted and got me hooked up with something that I was happy with. Now I’m resting easy knowing my loved one will be taken care of after I am gone or can’t take care of her anymore ! Thank you so much !
Tristan did a fantastic job of listening and explaining everything. What a nice professional and caring young man.
Erika was very easy to talk to and very dedicated to helping me get the right coverage for my family situation. She was not pushy or demanding. She was caring and genuinely wanted me to have the right coverage.
Jemar did an excellent job!
Very good customer service, explains your policy and what comes with it
Erica was very helpful. Answered all my questions & was quick to respond to my emails & texts.
Bridget was very friendly and informative. . It was truly a pleasure Thank you
Tristan was very helpful and informative we are new first time homeowners and he made the process as clear and not stressful at all. Thanks for helping us make the right decision for our future together! - Dallas and Dakota
Jemar listened to all our questions and explained all our options. He was very polite and knowledgeable, when we hear of someone needing mortgage insurance we will give them his text number so they can talk to him.
I received amazing customer service from Jemar Mitchell he was persistent yet respectful! He definitely work great with our family he explained everything perfectly and in a timely matter! Definitely appreciate him!
Very good and professional
Jemar was very helpful he explained everything so I could understand.
Michael was very knowledgeable, professional, and courteous when he helped me find the policy that was most realistic and customized for my family.
Shawn really helped me obtain Insurance for me as well as my loved ones for uncertain times ahead.. Great Service
Explanation clear and easy to follow. Very personable. Answered all questions knowledgeably. Recommend 100%.
Shawn was great; with providing sufficient information to Make my decision; he was caring and professional ; his demeanor made a big difference in my decision
In short, Preston was patient, knowledgeable, kind, and flexible. It was easy talking to him and I didn’t feel pressured to follow through. I now feel more comfortable knowing that my children and my home will be in good hands.
I’m a first time home buyer and black swan came highly recommended by my finance company. Erika was totally awesome. She explained thing to me that I understood. Her product knowledge and customer service was phenomenal
10/10 would recommend gave great detailed explanations without any confusion very polite thanks again Tristan!
Mr. Hawkins professionalism and subject matter knowledge was exceptionable. He was focus on our needs and what was some of the best options available. Great job Thanks
Michael Cotten was kind, informative, and thorough. Definitely went the extra mile!! Wonderful experience and highly recommend !!
Great information and also a great experience